We have observed a recent rise in fraud cases in the Philippines involving merchants requesting communication outside the official platform and tricking users into making double payments. Please stay alert and read on to learn how to identify these scams and protect your assets.
How the Scam Works
• The scammer requests the user's WhatsApp details.
• They do not provide clear payment instructions during the transaction process.
• After the user places an order, the scammer requests the user's payment account details and directs them to communicate through WhatsApp.
• The scammer then sends a fabricated screenshot of an email impersonating MEXC, falsely claiming that the user failed to pay, that their account has been temporarily restricted, and that a "double order limit" has been imposed.
• Believing this false information, the user may attempt to make an additional payment. However, because this second payment often exceeds the official order time limit, the order expires, and under the scammer's guidance, the user ultimately ends up making two payments.
Important Reminders
• MEXC has never issued any so-called "double order limit" rule, nor will we require users to make additional payments via email.
• MEXC will never ask you to share payment information via WhatsApp or any other external channel.
• All payments must be completed strictly through the official MEXC platform.
• Sharing personal information with counterparties may expose you to scams. MEXC cannot assume responsibility for any losses arising from such actions.
Security Tips
• Always follow the official order details displayed on the platform and avoid instructions from external channels.
• Do not communicate through external messaging apps.
• If you encounter suspicious activity, contact the official MEXC Customer Service immediately.
• Stay alert to protect your funds from fraudulent activities.
Thank you for your cooperation. MEXC remains committed to strengthening its risk control systems and ensuring a safe and reliable trading environment for all users.
