Cxquest

CXQuest is a technology and business insights platform. It covers digital transformation and fintech trends helping enterprises navigate the changing landscape of the modern economy through strategic content and innovation news.

Cxquest's Articles

AI-First Customer Service: Why Zendesk’s COO Move Signals the Next CX Operating Model

Why Zendesk’s New COO Signals a Hard Pivot to AI-First Customer Service Ever watched a brilliant AI pilot die quietly inside an organization?The model works. The

2026/02/04

PlastIndia 2026: How SABIC’s Experience-Led Innovation Signals the Future of CX

Ever walked a massive expo floor and felt overwhelmed by shiny tech, bold claims, and buzzwords—yet struggled to see how any of it actually improves customer or

2026/02/04

Conversational AI in Endpoint Management: Why CX and EX Teams Can’t Ignore It

When IT Talks Like Humans: Why Conversational AI in Endpoint Management Is a CX Game-Changer Ever watched a frontline employee stare helplessly at a frozen screen

2026/02/04

India’s GCCs: From Cost Centers to Global Innovation Engines

India’s GCCs Are No Longer Back Offices: They’re Becoming Global Innovation Engines Ever sat in a leadership review where the India GCC team presented faster delivery

2026/02/04

Ideological Echo Chambers: The Hidden CX Cost of Engagement-Driven AI

When Algorithms Shape Belief: The Hidden CX Cost of Ideological Echo Chambers Ever noticed how your digital feeds rarely challenge you anymore? The opinions feel

2026/02/04

AlUla Emerging Market Economies Conference: Why CX Leaders Should Pay Attention

What the AlUla Emerging Market Economies Conference Reveals About the Future of CX in a Fragmented Global Economy Ever watched a carefully designed customer journey

2026/02/04

Safe Dubai 2026: What Intelligent Infrastructure Teaches CX Leaders About Risk and AI

What Can CX Leaders Learn From Safe Dubai 2026 About Intelligence, Risk, and Experience Design? What happens when systems fail quietly—and no one notices until

2026/02/03

WhatsApp Case: What India’s Supreme Court Teaches CX Leaders About Trust and Consent

When Courts Step Into the Journey: What the WhatsApp–Meta Privacy Case Teaches CX Leaders About Trust, Consent, and Power A moment every CX leader dreads You open

2026/02/03

How IntelliHost Turns Booking Data into Human Decisions

When AI Knows the Answer—but the Customer Still Hesitates Have you ever followed an AI recommendation and paused before acting on it? Not because it was wrong.

2026/02/03

Luxury Services: How Technology Is Rewriting Trust in India’s Cleaning Industry

Ever handed over a luxury handbag or leather shoe to a luxury services provider—and spent days wondering whether it would come back the same? No tracking. No visibility

2026/02/02