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Cxquest

CXQuest is a technology and business insights platform. It covers digital transformation and fintech trends helping enterprises navigate the changing landscape of the modern economy through strategic content and innovation news.

Cxquest's Articles

Sovereign AI: The New Infrastructure Powering Next-Gen Customer Experience

From Infrastructure to Experience: Why Sovereign AI Is Becoming the New Backbone of Customer Experience The acquisition of the Smart World & Communication (SWC)

2026/03/28

Excelsoft Appoints Doreswamy as CEO: A Strategic Shift Toward AI-Led EdTech Scale

The announcement that Excelsoft Appoints Doreswamy as CEO represents more than a leadership update—it marks a structural shift in how the company is positioning

2026/03/28

Borderless Advisory, Seamless CX: Raj Bansal on Redefining Global Professional Services at Citrin Cooperman

Borderless Advisory: CX Industry Context As professional services firms expand globally, the traditional boundaries between onshore and offshore teams are dissolving

2026/03/28

AI-Driven Security as the New CX Backbone: A Conversation with Jyolsna Elangovan of Securonix

The Convergence of Cybersecurity and Customer Experience In an era where cyber threats are increasingly sophisticated and geopolitically influenced, customer experience

2026/03/27

Fuel Duty Cuts: Safeguarding Customer Experience Amid Oil Volatility

Fuel Price Shock & CX Stability: How India’s Fuel Duty Cuts Protected Customer Experience at Scale Fuel Duty Cuts: What Happened and Why It Matters Now On March

2026/03/27

Capital Gains Account Scheme Redefines Compliance-Led CX

Capital Gains Account Scheme: IndusInd Bank Targets Compliance-Led CX Advantage IndusInd Bank’s introduction of the Capital Gains Account Scheme marks a deliberate

2026/03/26

OPPO Service Center 3.0 Pro Expansion Signals Shift in After-Sales CX Strategy

OPPO Service Center 3.0 Pro: Redefining After-Sales as a CX Differentiator The expansion of OPPO Service Center 3.0 Pro across India marks a decisive shift in how

2026/03/26

Agentic Enterprise: From AI Assistants to AI Co-Workers and the Future of Customer Experience in 2026

From AI Assistants to AI Co-Workers: What the Agentic Enterprise Means for Customer Experience in 2026 Agentic Enterprise: The Quiet Shift from Experimentation

2026/03/26

Shriram One investment platform redefines CX in retail investing

Shriram One investment platform signals a shift in how India approaches retail investing The expansion of the Shriram One investment platform reflects a deeper

2026/03/26

Cyber.AI cybersecurity platform redefines AI-driven security

Cyber.AI cybersecurity platform signals shift to autonomous security operations The launch of the Cyber.AI cybersecurity platform by Accenture in collaboration

2026/03/26