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Common Questions About KYC Verification
1. Why is KYC Verification Required?
KYC (Know Your Customer) refers to identity verification. By completing KYC verification, the platform can identify the actual account holder and the ultimate beneficiary of transactions, thereby strengthening oversight and helping to prevent fraud, money laundering, and other illicit activities.
For more information, please see Why is KYC Verification Necessary?
2. Account Privileges by MEXC KYC Level
KYC Level | Unverified | Primary KYC | Advanced KYC |
Crypto Deposit | Unlimited | Unlimited | Unlimited |
Crypto Withdrawal | 10 BTC/day | 80 BTC/day | 200 BTC/day |
Fiat Trading | ❌ | ❌ | $20,000/day |
Spot/Futures Trading | ✅ | ✅ | ✅ |
Platform Events | ✅ | ✅ | ✅ |
3. What Documents Can Be Used for KYC Verification?
Acceptable KYC documents include: ID card, passport, driver's license, and residence permit. Once the required information is submitted, the platform will conduct the verification review. For more details, please see What Documents Do I Need for KYC Verification?
4. How to Complete KYC Verification
You can complete KYC verification by following the instructions on the KYC verification page. For step-by-step guides, please refer to:
5. How to Check Your KYC Verification Result
After you submit your KYC verification, MEXC will send the result to you by email. If your application is not approved, you can check the reason in the email sent to the address registered with your MEXC account.
Alternatively, you can go directly to the KYC verification page to check your verification status.
6. Common Reasons for KYC Verification Failure and How to Resolve Them
No. | Common Failure Reason | Possible Cause/Description | Solution |
1 | Invalid or incomplete document information. Please ensure your full name and photo are clearly visible, or submit another type of document. | The document photo is blurry or partially unreadable, making it impossible for the system to verify. The document type is not supported by MEXC. | Ensure the document photo is clear and legible, especially key details such as full name and photo. Re-take and upload a valid document. MEXC only supports the following document types: ID card, passport, driver's license, residence permit. |
2 | This document has reached the maximum number of accounts allowed for verification. Please use a different document. | The document has already been used for multiple accounts, exceeding the platform's limit. | Submit a new document that has not been linked to any other account, or use another type of valid document. |
3 | The document has expired. Please submit another valid document. | The submitted document has passed its validity period and is no longer accepted. | Upload a valid, unexpired document to ensure successful verification. |
4 | Screenshots or photocopies are not accepted. Please submit the original document. | The uploaded file is a screenshot or photocopy rather than a clear photo of the original document. | Upload a clear photo of the original document. Screenshots and photocopies are not supported. |
5 | Incomplete document information | Key details (e.g., name, ID number) are not fully visible in the uploaded document photo, preventing system verification. | Re-take and upload a complete photo of the document, ensuring all required information is clearly visible. |
6 | Mismatch between Primary and Advanced KYC information | Information provided in Primary KYC does not match the details submitted in Advanced KYC, resulting in failed verification. | Review and ensure that the information in both Primary and Advanced KYC submissions is consistent. |
7. Why Can't I Upload Photos During KYC Verification?
If you encounter issues uploading photos or receiving error messages during KYC verification, please check the following:
1) Image format must be JPG, JPEG, or PNG.
2) File size must be under 5 MB.
3) Valid documents must be your own original ID card, passport, driver's license, or residence permit.
4) Your document must not be issued by a restricted country. For details, please refer to the MEXC User Agreement.
5) If your submission meets all of the above requirements but you are still unable to complete KYC verification, the issue may be due to a temporary network problem. We recommend trying the following:
- Clear your browser or device cache.
- Submit your application via the Web/App interface.
- Try using a different browser.
- Update the MEXC App to the latest version.
If the issue persists after these checks, please provide a screenshot of the error message from the KYC verification page to our online Customer Service team. We will review the issue promptly and optimize the process to improve your experience. Thank you for your cooperation and support.
8. How to Resubmit KYC Verification
Based on the feedback from your verification result, please prepare the required documents again. Once ready, you can resubmit your KYC verification via the web or the App. For detailed guides, please refer to:
If you are still unable to pass KYC verification after trying the above solutions, please contact online Customer Service or submit a ticket for further assistance. The MEXC support team will provide you with more detailed guidance.
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