<div>Last Updated: Jul 30, 2025</div><div> </div><div>This MEXC P2P Appeal Handling Rules (the 'Rules') form part and parcel of the MEXC P2P Service Agreement (the 'Service Agreement'). By subscribing to or using MEXC P2P, you acknowledge that you have read, understood and accepted all of the terms and conditions in these Rules and the Service Agreement, and you acknowledge and agree that you will be bound by and will comply with the terms contained herein.</div><div> </div><div>All terms and references used in these Rules and which are defined and construed in the MEXC User Agreement (the “User Agreement”) or the Service Agreement, but are not defined or construed in these Rules, shall have the same meaning and construction in these Rules.</div><div> </div><div><strong>Overview of the Dispute Settlement Procedure</strong></div><div>A user (Buyer or Seller) may initiate an appeal related to a P2P Order. MEXC Customer Service ("MEXC CS") will mediate to resolve the dispute. All parties are required to provide accurate, timely evidence when requested.</div><div> </div><div>The Rules are as follows:</div><div> </div><div><strong>Appeals by the Buyer</strong></div><div> </div><div style="text-align:left"><strong>1. Seller does not release Digital Assets after payment is made by Buyer</strong></div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50px" width="50" /><col style="width:311px" width="311" /><col style="width:416px" width="416" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>a.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div><strong>Seller refuses to release Digital Assets intentionally and requests to cancel the Order, including for price-related reasons.</strong></div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:left">If the Buyer has paid the correct amount from a payment account matching the verified name on their MEXC account, and the Seller refuses to release the Digital Assets (e.g. due to disagreements regarding the price), MEXC CS will contact both parties and allow the Seller to respond within a given timeframe.</div><div>If no response is received within this timeframe, MEXC CS will manually release the Digital Assets to the Buyer — provided that the price falls within the acceptable deviation range defined below.</div><div style="text-align:left">A price deviation is considered acceptable if:</div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>For orders of 1,000 USD or less, it is within 10% below the market price; or</div></li><li style="text-align:left"><div>For orders exceeding 1,000 USD, it is within a 5% deviation threshold.</div></li></ul><div>If the price is outside this range, the Digital Assets will not be released. Instead, MEXC CS will require the Seller to refund the full payment. The order will only be canceled after the refund is completed and confirmed.</div><div style="text-align:left">If the Seller refuses or delays the refund without valid justification, the Digital Assets will be released to the Buyer.</div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>b.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div><strong>Seller fails to release the Digital Assets to the buyer in a timely manner or within a stipulated timeframe.</strong></div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div><u>If the Buyer has completed payment in real-time payment method</u></div><div>MEXC CS will contact the Seller and request the release of Digital Assets within a given timeframe.If the Seller fails to respond or release the Digital Assets within this timeframe, MEXC CS will manually release the Digital Assets to the Buyer.</div><div> </div><div><u>If the Buyer hasused a non-instant payment method</u></div><div>MEXC CS will contact the Seller and request that the Seller release the Digital Assets within 2 working days.</div><div>If payment has not arrived, the Seller must contact MEXC CS and submit valid supporting documents (e.g., bank statements).</div><div>If the Seller does not contact MEXC CS within the 2 working days provided, it will be assumed that the payment has been received, and MEXC CS will release the Digital Assets to the Buyer manually.</div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>c.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div><strong>Seller delays release of Digital Assets due to sensitive words in the Buyer’s payment remarks</strong></div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>MEXC CS will contact the Seller and request either a refund or the release of the Digital Assets. If a refund is initiated, the Buyer shall bear any related fees.</div><div>Once the Digital Assets are released by the Seller, the Seller shall be solely responsible for any consequences arising from the release. MEXC shall not be liable for any losses or damages resulting therefrom.</div></td></tr></tbody></table></div><div><strong>2. Overpayment</strong></div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50px" width="50" /><col style="width:311px" width="311" /><col style="width:416px" width="416" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>a.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Overpayment by Buyer</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>MEXC CS will contact the Seller and request a refund of the excess amount. The Seller will be given a timeframe to respond, based on the case.</div><div>If the Seller refuses or fails to respond, MEXC CS will review the case and may freeze the Seller’s P2P access and assets until the issue is resolved.</div><div>In cases where the Seller is unable or unwilling to provide a refund, MEXC shall not be held liable for the Buyer's mistake. Refunds are handled on a best-effort basis. MEXC reserves the right to suspend users who are uncooperative during the dispute process.</div></td></tr></tbody></table></div><div style="text-align:left"><strong>3. Order cancelled after payment</strong></div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50px" width="50" /><col style="width:311px" width="311" /><col style="width:416px" width="416" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>a.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>If the Buyer completes the payment but the order is cancelled — either by system timeout or by mistake</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:left">MEXC CS will review the submitted evidence. If payment is confirmed, CS will contact the Seller and request a refund within 24 hours.</div><div style="text-align:left">If the Seller refuses or does not respond, MEXC CS may freeze the Seller’s P2P access and assets until the issue is resolved.</div><div style="text-align:left">If the seller refuses to refund, MEXC is not liable for any loss resulting from the transaction. Users who are uncooperative during the process may be suspended or permanently restricted.</div></td></tr></tbody></table></div><div><strong>4. Out of the norm requests</strong></div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50px" width="50" /><col style="width:311px" width="311" /><col style="width:416px" width="416" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>a.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Seller makes any out of the norm requests (e.g. requesting social media accounts, extra verification, additional fees, or asking the Buyer to provide contact details)</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div><strong>Additional verification</strong></div><div>If the Seller requests extra verification (e.g. screenshot of payment, selfie with ID), this must be clearly stated in the ad's trading terms before the order is placed. If the request was disclosed and the Buyer agrees, the trade can proceed. If the requirement was not disclosed or the Buyer refuses, MEXC CS will cancel the order.</div><div> </div><div><strong>Other out-of-policy requests</strong></div><div>If the Seller makes requests that violate platform policy (e.g. asking for contact details, social media accounts, or charging extra fees):</div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>The Buyer may cancel the order and report the Seller.</div></li><li style="text-align:left"><div>MEXC CS will cancel the order and issue a formal warning.</div></li><li style="text-align:left"><div>Repeated or severe violations may lead to suspension or permanent ban from MEXC P2P.</div></li></ul></td></tr></tbody></table></div><div><strong>5. Offensive remarks and verbal attacks</strong></div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50px" width="50" /><col style="width:311px" width="311" /><col style="width:416px" width="416" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>a.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>User used offensive language during the transaction.</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>If a user uses offensive or abusive language in chat, comments, or communication with MEXC CS, their access to MEXC P2P may be suspended.</div><div>Repeated violations may result in permanent ban and account restrictions.</div><div>Disciplinary actions are determined at the discretion of MEXC CS, based on the severity and frequency of the behavior.</div></td></tr></tbody></table></div><div><strong>6. Fraudulent acts or behaviour during the transaction</strong></div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50px" width="50" /><col style="width:311px" width="311" /><col style="width:416px" width="416" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>a.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>User committed fraudulent acts or behaviour during the transaction.</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Users who have committed fraudulent acts or behaviour will have their access to MEXC P2P disabled permanently. All advertisements published by the fraudulent user will be removed.</div><div>If the fraudulent acts or behaviour herein mentioned causes or is likely to cause a party to suffer any losses or damages, MEXC CS has the right to freeze or take any other appropriate action on the perpetrator's assets, including setting-off any available assets against the losses or damages suffered or is likely to be inflicted upon the wronged party.</div><div>MEXC reserves the right to determine the nature and/or substance of any act or omission which may constitute fraudulent acts or behaviours.</div></td></tr></tbody></table></div><div> </div><div><strong>Appeals by the Seller</strong></div><div> </div><div style="text-align:left"><strong>1. Payment not received</strong></div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50px" width="50" /><col style="width:311px" width="311" /><col style="width:416px" width="416" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>a.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>The buyer has not paid but clicked [Mark as paid] or [Transferred, Next]</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>If the Buyer fails to make the payment, does not provide valid proof of payment (e.g. an untampered receipt from anofficial banking app/website), or cannot be reached within the given timeframe:</div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>MEXC CS will cancel the order, and the Digital Assets will be returned to the Seller.</div></li><li><div>If this occurs three times or more, the Buyer’s P2P access may be partially or permanently restricted due to repeated violations.</div></li></ul></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>b</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Buyer claims that payment has been made but Seller did not receive funds</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>If the Buyer provides valid proof of payment, but the Seller claims the funds were not received:</div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>MEXC CS will contact the Seller and allow up to 2 working days for the Digital Assets to be released.</div></li><li style="text-align:left"><div>If the Digital Assets are not released within the given timeframe, MEXC CS may manually release the Digital Assets to the Buyer.</div></li><li style="text-align:left"><div>If the Seller believes that payment was not received, they must contact MEXC CS with supporting documents.</div></li><li><div>Failure to do so will be considered confirmation that payment was received.</div></li></ul></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>c</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Buyer paid to an account that is not accessible by the Seller</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>If the Buyer transfers funds to an account that the Seller claims is inaccessible (e.g. a blocked, loan, or closed account), MEXC CS will first verify whether the Seller had clearly stated the correct payment method on the order page.</div><div>Only the payment method details displayed on the system-logged order screen are considered valid and binding. Any instructions shared via chat messages, auto-replies, ad terms, or external messengers will not be treated as official.</div><ol start="1" style="list-style-type:decimal"><li><div>If the payment was made to an incorrect account due to the Buyer’s error:</div><ol style="list-style-type:lower-latin"><li><div>The Seller must submit valid supporting evidence within a given timeframe to prove that the funds were not received (e.g. confirmation of account block, proof of loan account, or a bank letter), or refund the payment to the Buyer.</div></li><li><div>If the Seller fails to provide the required proof in time, MEXC CS will consider the funds as received and complete the order in favor of the Buyer.</div></li></ol></li></ol><div> </div><div>If the Buyer transfers funds based on information that contradicts the official payment method shown on the order page (e.g., chat instructions, ad terms, auto-replies, or external messengers), and this results in the Seller being unable to receive the funds, the Buyer will be held fully responsible. In such cases, the order may be canceled, and MEXC CS will not consider unofficial instructions as valid grounds for appeal.</div><div> </div><ol start="2" style="list-style-type:decimal"><li><div>If the Buyer transfers funds exactly according to the payment method shown on the order details page, but the Seller had shared different instructions in chat, trading terms, or through external messages that led to failed receipt of funds, it will be considered the Seller’s mistake. In such cases, MEXC CS will release the Digital Assets in favor of the Buyer.</div></li></ol><div> </div><div>MEXC CS will only recognize payment method details visible on the order page as valid.</div><div style="text-align:left">Repeated violations by either party may result in permanent suspension from MEXC P2P.</div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>d.</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Buyer violated payment terms (e.g. payment from a third-party account or multiple payments under one order)</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>If the Seller does not release the Digital Assets due to payment violations, such as a third-party payment or multiple transactions under the same order:</div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>MEXC CS will request the Buyer to provide valid refund details (e.g. account name and number matching the original payment) within a specified timeframe.</div></li><li style="text-align:left"><div>Once valid refund details are received, MEXC CS will allow the Seller a defined timeframe to complete the refund.</div></li><li style="text-align:left"><div>If the Buyer fails to respond or does not provide valid refund details within the given timeframe, MEXC CS will cancel the order in the Seller’s favor.</div></li><li style="text-align:left"><div>If the Buyer provides valid refund details, but the Seller fails to refund within the required timeframe, MEXC CS will proceed with releasing the Digital Assets to the Buyer.</div></li></ul></td></tr></tbody></table></div><div> </div><div style="text-align:left"><strong>2. Underpayment by Buyer</strong></div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50px" width="50" /><col style="width:311px" width="311" /><col style="width:416px" width="416" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>a.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Buyer underpaid for the Order.</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>If the Buyer pays less than the full order amount:</div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>MEXC CS will ask the Buyer to pay the outstanding amount within a given timeframe. Any extra transaction or refund fees must be covered by the Buyer.</div></li><li style="text-align:left"><div>If the Buyer fails to respond or refuses to pay, MEXC CS will instruct the Seller to refund the amount received.</div></li><li style="text-align:left"><div>If the Buyer underpaid and the Seller already released the Digital Assets, MEXC CS will still request the Buyer to complete the payment. If the Buyer refuses, the Seller is responsible for the loss.</div></li></ul><div>Uncooperative users may face P2P suspension, and MEXC is not liable for any resulting losses.</div></td></tr></tbody></table></div><div><strong>3. Malicious buying behavior</strong></div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50px" width="50" /><col style="width:311px" width="311" /><col style="width:416px" width="416" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>a.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Buyer repeatedly places orders without intent to pay.</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>If a Buyer is found to be placing orders with no intention of completing payment — including actions intended to abuse the system by triggering the locking of the Seller’s Digital Assets, market manipulation, or other abusive behaviors — MEXC CS will investigate the case.</div><div>Once confirmed, the account will be permanently suspended from MEXC P2P with no right to appeal. Additional platform restrictions may apply based on the severity of the abuse.</div></td></tr></tbody></table></div><div><strong>4. Seller's account becomes blocked after receiving payment from Buyer</strong></div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50px" width="50" /><col style="width:311px" width="311" /><col style="width:416px" width="416" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>a.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Seller's account becomes blocked after receiving payment from Buyer.</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>If the Seller’s account becomes blocked (e.g. frozen or locked) after receiving the Buyer’s payment, the Buyer’s access to MEXC P2P will be suspended, and withdrawal of Digital Assets will be temporarily disabled until the issue is resolved or both parties reach a mutual agreement.</div><div>Within 72 hours of receiving a request from MEXC CS, the Seller must provide evidence that the account block was caused by the Buyer’s actions (e.g. fraud report, chargeback, or bank dispute). The Buyer is required to fully cooperate and provide all necessary documentation to support the resolution process.</div><div>If the Buyer fails to cooperate or submit required documents within the given timeframe, their MEXC P2P access will be permanently disabled, and their withdrawal rights may be restricted.</div></td></tr></tbody></table></div><div><strong>5. Seller released crypto without confirming payment</strong></div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50px" width="50" /><col style="width:311px" width="311" /><col style="width:416px" width="416" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>a.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Seller released crypto without confirming payment</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>If a Seller releases crypto without confirming that full payment has been received in their account, they bear full responsibility for any resulting loss. MEXC will not intervene or be liable for unrecoverable funds.</div><div>If the Buyer is unresponsive or refuses to cooperate, MEXC CS will suspend the Buyer's access to P2P services, and the Seller may escalate the case to law enforcement.</div><div>Sellers are strongly advised to verify receipt of funds before releasing any assets.</div></td></tr></tbody></table></div><div><strong>6. Offensive remarks and verbal attacks</strong></div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50px" width="50" /><col style="width:311px" width="311" /><col style="width:416px" width="416" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>a.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>User used offensive language during the transaction.</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>If a user uses offensive or abusive language in chat, comments, or communication with MEXC CS, their access to MEXC P2P may be suspended.</div><div>Repeated violations may result in a permanent ban and account restrictions.</div><div>Sanctions are applied based on the severity and frequency of the behavior, at the discretion of MEXC CS.</div></td></tr></tbody></table></div><div><strong>7. Fraudulent acts or behaviour during the transaction</strong></div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:50px" width="50" /><col style="width:311px" width="311" /><col style="width:416px" width="416" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>a.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>User committed fraudulent acts or behaviour during the transaction.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Users who have committed fraudulent acts or behaviour will have their access to MEXC P2P disabled permanently. All advertisements published by the fraudulent user will be removed.</div><div>If the fraudulent acts or behaviour herein mentioned causes or is likely to cause a party to suffer any losses or damages, MEXC CS has the right to freeze or take any other appropriate action on the perpetrator's assets, including setting-off any available assets against the losses or damages suffered or is likely to be inflicted upon the wronged party.</div><div>MEXC reserves the right to determine the nature and/or substance of any act or omission which may constitute fraudulent acts or behaviours.</div></td></tr></tbody></table></div><div> </div><div><strong>Disclaimers</strong></div><div> </div><ol start="1" style="list-style-type:decimal"><li style="text-align:left"><div>MEXC is not responsible for any losses in assets resulting from a user's failure to follow instructions from MEXC within the stipulated timeframe.</div></li><li style="text-align:left"><div>MEXC is not responsible for any assets losses resulting from any trades conducted privately outside of MEXC P2P. All P2P transactions must be conducted exclusively through the MEXC P2P platform. MEXC and all users are prohibited from engaging in or supporting private transactions outside the platform. MEXC will not be held liable for any such activity.</div></li><li><div>MEXC shall not be held liable for user-initiated errors, including but not limited to fraud by either the Seller or the Buyer, payments to incorrect accounts, failure to follow platform instructions, or any arrangements made off-platform.</div></li><li><div>MEXC is not responsible for any losses arising from the use of incorrect or third-party communication channels, including but not limited to Telegram, WhatsApp, email, or phone calls. Users must conduct all communication related to P2P transactions and customer support exclusively through official tools integrated into the MEXC P2P platform. MEXC does not provide support or authorize any transactions conducted via external messaging platforms.</div></li><li><div>MEXC reserves the right to take disciplinary action and/or any other actions MEXC deems appropriate and/or is in the best interest of MEXC or its user(s), including temporary or permanent suspension, against any user who attempts to manipulate the system, mislead Customer Support staff, defrauding the platform or other users, or exploit platform loopholes.</div></li></ol><div> </div><div><strong>General Terms</strong></div><div> </div><ol start="1" style="list-style-type:decimal"><li style="text-align:left"><div>MEXC retains the rights to final interpretation and application of the terms and conditions prescribed under these Rules and the operations thereof.</div></li><li style="text-align:left"><div>MEXC reserves the right to refuse processing disputes related to orders created more than 18 months ago. The reopening of appeals will be determined at the sole discretion of MEXC on a case-by-case basis.</div></li><li style="text-align:left"><div>MEXC reserves the right to change these Rules from time to time for any reason. Access to MEXC P2P is subject to these Rules, the Service Agreement, and the Legal Documents, as they are amended from time to time and published on MEXC's website.</div></li><li style="text-align:left"><div>These Rules have been drafted in English. Although translations in other languages of this document may be available, such translations may not be up to date or complete. Accordingly, you agree that in the event of any conflict between the English language version of this document and any other translations thereof, the English language version of this document shall prevail.</div></li><li><div>All decisions made by MEXC CS in the resolution of disputes are final and not subject to further appeal, unless explicitly stated otherwise in these Rules.</div></li><li><div>Users are expected to regularly review the updated version of these Rules. Continued use of MEXC P2P following any changes shall be deemed as acceptance of the revised Rules.</div></li><li><div>MEXC may monitor and log user activities for the purpose of compliance, dispute resolution, and fraud prevention. By using MEXC P2P, users agree to such monitoring as part of platform usage.</div></li></ol><div> </div><div> </div>
<div><div><i>Last updated: September 2025</i></div><div> </div><div><i>Please note that the P2P Early Bird Merchant Program has been discontinued.</i></div><div><i>MEXC now supports only the following merchant tiers: Verified, Prime, Legacy, and BIZ. For the latest details, please refer to the current </i><a href="https://www.mexc.com/buy-crypto/apply-merchant"><i>P2P Merchant Program</i></a><i> page.</i></div><div><i>The information below is provided for archival purposes only and does not apply to current or future merchants.</i></div><div> </div></div><div><div>MEXC’s P2P trading platform will gradually roll out more P2P merchant tiers! Below is an introduction to the "P2P Early Bird Merchant" tier.</div><div> </div><h4><strong style="font-weight:bolder">What is a "P2P Early Bird Merchant"?</strong></h4><div>Become a P2P merchant before the corresponding fiat zone opens. This means you will be one of the earliest merchants in MEXC P2P's development journey, enjoying benefits beyond those of regular merchants and receiving generous rewards.</div><div> </div><h4><strong style="font-weight:bolder">What is the difference between "P2P Early Bird Merchants" and "P2P Regular Merchants"?</strong></h4><div>The requirements to become a P2P Early Bird Merchant are higher, but the benefits are significantly greater, including lucrative rewards! The detailed benefits are outlined below:</div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:212px" width="212" /><col style="width:303px" width="303" /><col style="width:312px" width="312" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"><strong style="font-weight:bolder">**Early Bird Merchant**</strong></div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"><strong style="font-weight:bolder">**Regular Merchant**</strong></div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">Security Deposit</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">Special security deposit policy</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">Requires frozen security deposit</div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">Reward Policy</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">Weekly rewards available</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">None</div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">Merchant Badge</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">Special merchant badge</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">Regular verified merchant badge</div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">Merchant Support</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">1-on-1 service channel</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">Regular service channel</div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">Dispute Resolution Efficiency</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">Priority handling</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">Regular handling</div></td></tr></tbody></table></div><div> </div><h4><strong style="font-weight:bolder">How to become a "P2P Early Bird Merchant"?</strong></h4><div>MEXC P2P will announce recruitment for Early Bird Merchants from time to time. Be sure to keep an eye on MEXC announcements and P2P-related updates for more information.</div></div><p> </p><p style="line-height:1.62;margin-top:0pt;margin-bottom:3pt"> </p><p style="line-height:1.62;margin-top:0pt;margin-bottom:3pt"><span style="background-color:transparent;color:#000000;font-size:11.5pt"><span style="font-family:'arial' , sans-serif;font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong style="font-weight:normal" id="docs-internal-guid-155bc5e4-7fff-46aa-a8b5-a6c43a3fcb74">Enjoy trading on MEXC.</strong></span></span></p><p style="line-height:1.62;margin-top:0pt;margin-bottom:3pt"><span style="background-color:transparent;color:#000000;font-size:11.5pt"><span style="font-family:'arial' , sans-serif;font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong style="font-weight:normal" id="docs-internal-guid-155bc5e4-7fff-46aa-a8b5-a6c43a3fcb74">The MEXC Team</strong></span></span></p><p style="line-height:1.62;margin-top:0pt;margin-bottom:3pt"><span style="background-color:transparent;color:#000000;font-size:11.5pt"><span style="font-family:'arial' , sans-serif;font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong style="font-weight:normal" id="docs-internal-guid-155bc5e4-7fff-46aa-a8b5-a6c43a3fcb74">29 October 2024</strong></span></span></p>
<div><div>Merchants who no longer wish to maintain their merchant status on MEXC P2P can submit a cancellation request through either the official website platform or mobile app. The following sections provide step-by-step instructions for cancelling one's merchant status along with important details to note.</div><div> </div><h3><strong style="font-weight:bolder">Who can cancel merchant status?</strong></h3><div>Only verified merchants (approved accounts) can submit a cancellation request.</div><ul style="list-style-type:disc" start="1"><li><div>If you've applied to become a verified merchant, but are not yet verified, cancellation is not possible until the application is fully processed.</div></li><li><div><strong style="font-weight:bolder">Important:</strong> Once your merchant application is approved, you will not be able to cancel your merchant status for the next <strong style="font-weight:bolder">30 days</strong>.</div></li></ul><div> </div><h3><strong style="font-weight:bolder">How to cancel merchant status via the MEXC website?</strong></h3><div>1. Log in to your MEXC account on the <a href="https://www.mexc.com">official website</a>.</div><div>2. Navigate to the P2P User Center under the <strong style="font-weight:bolder">More </strong>dropdown.</div><div>3. Click <strong style="font-weight:bolder">Cancel Merchant Status</strong>.</div><div>4. Select a reason for cancellation and confirm the request.</div><div> </div><h3><strong style="font-weight:bolder">How to cancel merchant status via the MEXC app?</strong></h3><div>1. Open the MEXC App and log in.</div><div>2. Tap on P2P</div><div>3. Tap on <strong style="font-weight:bolder">Me</strong></div><div>4. Select <strong style="font-weight:bolder">Cancel Merchant Status</strong></div><div>5. Follow the instructions to confirm and submit your request.</div><div> </div><h3><strong style="font-weight:bolder">Can I undo my cancellation request?</strong></h3><div>Yes. You may withdraw your cancellation request at any time prior to the completion of the review process. If withdrawn, your merchant status will remain active.</div><div> </div><h3><strong style="font-weight:bolder">How long does the cancellation process take?</strong></h3><div>All requests are processed within <strong style="font-weight:bolder">7 business days</strong>.</div><div> </div><h3><strong style="font-weight:bolder">What happens to my security deposit?</strong></h3><div>If you have a security deposit locked as a merchant, it will be unfrozen within 24 hours after your cancellation request is approved.</div><div> </div><h3><strong style="font-weight:bolder">Can I reapply after cancelling?</strong></h3><div>Yes, but reapplying is blocked for <strong style="font-weight:bolder">60 days</strong> from the date your cancellation is approved.</div><div> </div><h3><strong style="font-weight:bolder">Important notes:</strong></h3><ul style="list-style-type:disc" start="1"><li style="text-align:left"><div>Merchants must initiate this process manually. Customer Service cannot process the request on your behalf.</div></li><li style="text-align:left"><div>Cancelling your merchant status does not affect your trade history or user profile.</div></li></ul></div>
<div><div style="line-height:1.5">To further enhance the trading experience on our peer-to-peer (P2P) platform, MEXC has updated the minimum asset amount required to post ads (effective immediately). This update aims to improve market quality and ensure a smoother trading experience for all users.</div><p style="line-height:1.5"> </p><div style="line-height:1.5">To create a P2P trade advertisement, your available assets must meet the following minimum thresholds:</div><p style="line-height:1.5"> </p><div style="line-height:1.5"><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:226px" width="226" /><col style="width:300px" width="300" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"><strong>Currency</strong></div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"><strong>Minimum Amount to Post an Ad</strong></div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">RUB, KZT, UAH, USD, VND, PHP, MYR, KRW, SAR, AED, PKR, NGN, EGP, EUR</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">100 USDT</div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">ARS, BRL, COP, VES, MXN, INR, ETB, KES, ZAR, BDT</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">50 USDT</div></td></tr></tbody></table></div><p style="line-height:1.5"> </p><div style="line-height:1.5">Not enough assets to post an ad? No worries! You can still trade as a Taker by selecting from existing ads on the platform.</div><p style="line-height:1.5"> </p><div style="line-height:1.5">This adjustment is designed to enhance marketplace efficiency and improve overall trading quality. We appreciate your support and look forward to providing you with a better trading experience.</div><p style="line-height:1.5"> </p><div style="line-height:1.5">If you require assistance or have further questions, please contact our Customer Service team.</div><div style="line-height:1.5"> </div></div>
<div><div>As part of our continuous efforts to enhance MEXC’s P2P trading platform and expand support for more fiat currencies, we are pleased to announce that Kenyan Shilling (KES) and South African Rand (ZAR) are now available for cryptocurrency transactions. Users can now seamlessly buy and sell digital assets using these supported currencies.</div><div> </div><div>Users can now trade BTC, USDT, ETH, and USDC with these newly supported currencies on MEXC, enjoying zero fees for a seamless trading experience.</div><div><a href="https://otc.mexc.com/">Kickstart your P2P trading journey</a></div><div> </div><div>We're inviting new merchants to join MEXC's P2P platform and post ads for buying and selling cryptocurrency. As a P2P merchant, you'll enjoy zero transaction fees, dedicated customer support, a special merchant badge, and access to exclusive events with added benefits.</div><div><a href="https://otc.mexc.com/apply-merchant">Apply now to become a P2P merchant!</a></div><div> </div><div><strong>What is P2P trading?</strong></div><div>MEXC P2P is a platform that allows users to trade cryptocurrency directly with other users. You can buy and sell cryptocurrency on MEXC P2P as a seller or a buyer. <a href="https://www.mexc.com/en-US/announcements/article/17827791522051">Learn More</a></div><div> </div></div>