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Deposit and Withdrawal Issues

Apr 16, 2018

#Deposits & Withdrawals

<div><div>Delays in cryptocurrency deposits and withdrawals are usually caused by the following reasons: blockchain network confirmation delays, incorrect Memo/Tag entry, incorrect receiving address, incomplete withdrawal status, or processing delays.</div><div> </div><div>For more common questions, refer to:</div><ul style="list-style-type:disc" start="1"><li><div><a href="https://www.mexc.com/announcements/article/troubleshooting-guide-360020367791">Troubleshooting Guide: Deposit Not Credited</a></div></li><li><div><a href="https://www.mexc.com/announcements/article/common-withdrawal-issues-and-how-to-resolve-them-360020366031">Common Withdrawal Issues and How to Resolve Them</a></div></li></ul><div> </div></div>

Common Cases & Solutions for Wrong Deposits

Apr 1, 2018

#Deposits & Withdrawals

<h2 style="line-height:1.656;margin-top:18pt;margin-bottom:4pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">What Does It Mean to Deposit a Crypto Unsupported by MEXC?</h2><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">MEXC only supports automatic crediting for deposits of crypto listed on the Wallets Overview page using the corresponding blockchain networks. If you accidentally deposited an unsupported crypto or used an unsupported blockchain network for a deposit, MEXC will assist you in manually recovering the assets for a processing fee.<b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">Note: Recovery may not be supported for certain crypto/networks. <h2 style="line-height:1.656;margin-top:18pt;margin-bottom:4pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">Case A: Depositing Old Futures Crypto</h2><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">MEXC will upgrade or replace crypto based on the project's operational direction, and will no longer support deposits of old futures crypto, such as ZINU/GART, etc. If you deposit these old cryptos, your deposit will not be credited. In such cases, please ensure that the contract address of the sending party and receiving party corresponding to the crypto are consistent before making a deposit. If you are unsure, feel free to contact MEXC online customer service for consultation on the token contract address. <b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh4.googleusercontent.com/Ua7isxZK04IJDEcKC-CYu6IaKQWoWMNSRQhETKJnx5WeELPUOAMkB1jIpHyiljeAl1j9rST1CYbLY_l9oNSUWb4liqfeJr7nkzL_SJ07UuZireFNax329iL3eX-X9Qiri5URHI5ZudrO95FpvjhVgSw" width="624" /><h2 style="line-height:1.656;margin-top:18pt;margin-bottom:4pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">Case B: Depositing Using Unsupported Blockchain Networks</h2><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">Some stablecoins are issued on multiple blockchain networks, and even though MEXC has listed them, it doesn't mean that all networks are supported for the deposits.<b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">For example, if you deposit USDC using the FTM network, the deposit will not be credited as MEXC currently does not support the USDC-FTM network.<b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">In such cases, please ensure that the sending party and receiving party are using the same network before making a deposit. <b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh5.googleusercontent.com/0SHiqgyFNfzYgO68t-9ZJlkelrW4maHmqZW5MVLa4GMC5C0yPytNobWenAC6DQH0ESjwa8XACGENm5_VhF1Tr7xt6_6DJSBooSuOtjCPCG2tQkc-Qg6zEUdBKR_vl-MbQ-8VQHHL7m0ugCCS6BcZLto" width="624" /><h2 style="line-height:1.656;margin-top:18pt;margin-bottom:4pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">What Should I Do?</h2><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">If you discover a wrong deposit, please log in to the MEXC account that received the transfer and click on this link to submit the application: <a style="text-decoration:none" href="https://www.mexc.com/support/apply-error-recharge"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">Wrong Deposit Return Application</a><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">Alternatively, you can contact online customer service and explain your situation. Follow the instructions provided by customer service and submit the following information. MEXC will make every effort to assist you in recovering your assets.<ul style="list-style-type:disc;margin-top:0px;margin-bottom:0px"><li style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-family:'arial' , sans-serif;font-size:11pt;font-style:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">UID, email address or mobile number used for sign-up</li><li style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-family:'arial' , sans-serif;font-size:11pt;font-style:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">Deposit crypto and amount</li><li style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-family:'arial' , sans-serif;font-size:11pt;font-style:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">Transaction hash / TxID of the deposit</li><li style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-family:'arial' , sans-serif;font-size:11pt;font-style:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">Screenshot showing the source of the deposit</li></ul> <h2 style="line-height:1.656;margin-top:18pt;margin-bottom:4pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">Details of the Required Information</h2><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">We will provide a detailed explanation for the above-mentioned information to help you obtain the information accurately.<h4 style="line-height:1.656;margin-top:12pt;margin-bottom:2pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">UID, email address or mobile number used for sign-up</h4><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">Your UID can be found on your MEXC profile page.<b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">On the platform where the crypto was withdrawn and transferred, copy and paste the complete transaction hash (TxID) of the deposit with unfilled / incorrectly filled MEMO.<h4 style="line-height:1.656;margin-top:12pt;margin-bottom:2pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">Deposit crypto and amount</h4><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">The name of the crypto and the amount you have deposited. <b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">Transaction hash / TxID of the deposit<b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">On the platform where the crypto was withdrawn and transferred, copy and paste the complete transaction hash (TxID) of the wrong deposit. <b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">Screenshot showing the source of the deposit<b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">Log in to the withdrawal platform, search your withdrawal history, and find the corresponding withdrawal record. Note: The screenshot should clearly show the complete TxID, address, crypto, and amount.<h2 style="line-height:1.656;margin-top:18pt;margin-bottom:4pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">Terms & Conditions</h2><ul style="list-style-type:disc;margin-top:0px;margin-bottom:0px"><li style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-family:'arial' , sans-serif;font-size:11pt;font-style:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">MEXC will make every effort to help you recover your assets, but due to the complexity of the blockchain network, we cannot guarantee a 100% recovery of your assets in all cases.</li><li style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-family:'arial' , sans-serif;font-size:11pt;font-style:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">If our asset recovery team successfully recovers your assets in an unsupported crypto, a processing fee of 50 USDT will be charged.</li><li style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-family:'arial' , sans-serif;font-size:11pt;font-style:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">If MEXC is unable to recover the assets, your deposited assets in the unsupported crypto will be permanently lost. However, you can contact online customer service to apply for a refund of the paid processing fee.</li><li style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-family:'arial' , sans-serif;font-size:11pt;font-style:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a">By accepting the asset recovery terms & conditions, you should understand that the estimated time for crypto recovery may take up to 22 business days.</li></ul>