As global interest in digital assets continues to grow, we have received reports from users regarding fraudulent activities carried out by individuals impersonating MEXC. These scams involve callers posing as MEXC customer support or VIP managers, reaching out via phone, Telegram, or other social media platforms to lure users into fake communities. These groups may host livestreams promising investment guidance or ask users to transfer digital assets to specified addresses.In response to this, we would like to offer an official reminder:All community information and access channels should be verified through the official MEXC website. MEXC never operates any investment groups under the guise of "trading guidance" or "copy trading with instructors." Any outreach claiming affiliation with MEXC for such purposes is fraudulent. If you come across any communities or chat groups claiming to be part of MEXC, make sure to double-check through official channels.We are fully committed to protecting user privacy. MEXC will never share your personal information, nor will we ever ask for your account credentials, SMS codes, or Google Authenticator codes under any circumstances. We urge all users to remain vigilant against false promotions and carefully verify the legitimacy of any unsolicited messages. For accurate information regarding MEXC events and community updates, always refer to official announcements published on our website to avoid financial loss.If you require assistance or have any questions, please click the "Online Customer Service" button at the bottom right corner of our homepage to submit your inquiry, or contact Customer Service via email: service@support.mexc.com

SMS scams refer to fraudulent activities conducted via text messages (SMS), aiming to steal users' sensitive information (such as wallet private keys or login credentials) or defraud them of cryptocurrency assets. These phishing attempts typically disguise themselves as trusted entities, such as exchanges, wallet providers, or government agencies, to lure victims.1. Common SMS Scam Cases1.1 Impersonating MEXC Official EntitiesScammers impersonate MEXC and send fraudulent messages to platform users. If users follow the instructions in the message or click on the phishing link it contains, they may suffer asset losses. As shown in the image below, the sender is not MEXC, and the message includes a phishing website link.1.2 Impersonating Login NotificationsRecently, scammers have sent SMS messages under the name of MEXC, often disguised as system notifications or security alerts, in an attempt to gain users' trust. These messages use a spoofed sender name that appears as "MEXC," and may even be inserted into the same message thread as legitimate texts previously received from the official platform, making them especially deceptive.The scam methods may include: luring users to click on suspicious links, calling back fraudulent phone numbers, providing account information, or downloading malicious applications. Users should stay highly vigilant to avoid falling victim to such schemes.As shown in the example below, the scammer impersonated a remote login alert, tricking the user into calling a scam number. This was used to further extract sensitive details such as the user's account name and password, ultimately resulting in asset theft.1.3 Impersonating Wallet NotificationsScammers pose as third-party wallet services linked to users' MEXC accounts and send fraudulent messages that trick users into calling scam phone numbers. Through these calls, they attempt to obtain the user's account name, password, and other personal information, ultimately leading to the theft of user assets.1.4 Impersonating Withdrawal NotificationsScammers send fake withdrawal verification codes to create the false impression that a user's account has been compromised. This tactic is used to deceive users into calling scam phone numbers, through which attackers attempt to obtain account names, passwords, and other personal information to steal their assets.2. How to Prevent SMS Phishing Scams1) Official messages from MEXC will never include any contact information such as phone numbers, URLs, or email addresses. They will also never ask for sensitive personal information like account passwords or private keys.2) Do not click on unknown links contained in SMS messages, especially shortened URLs.3) Be cautious if the message contains obvious grammatical or spelling errors, or conveys an unusual sense of urgency.4) Do not trust messages claiming identity verification, lottery winnings, or investment opportunities. Scammers often use pressure tactics to cloud your judgment.5) Always verify the content of any suspicious SMS through official MEXC channels. MEXC will never send messages containing links, request phone calls, or ask for passwords or other sensitive data. If in doubt, contact MEXC's official Customer Service or email the official service email for confirmation.6) Take steps to protect your personal information and avoid exposing private data that could lead to fraud.

As the digital asset industry continues to thrive, it is gaining increasing attention worldwide. At the same time, malicious actors are targeting this industry with a growing variety of scams. These include impersonating platform customer service to demand transfers or join groups, pretending to be professionals offering trading advice in fake groups, and requesting withdrawals under the guise of “account clearance” or “offshore conversion.”This article outlines common scam tactics to help you stay alert, strengthen your awareness, and better protect your assets.1. Common Scam Tactics1.1 Phishing AttacksIn the world of digital assets, phishing scams often involve scammers impersonating platform staff. They create fake phishing websites and spread false information through SMS, email, or Telegram chats, claiming your account needs "upgrading," "migration," "clearance," has "triggered risk control," or faces "fund risks." These tactics lure users into clicking phishing links or scanning QR codes. Once users reveal account details, passwords, email/SMS/Google verification codes, their assets can be swiftly stolen. Note: The official MEXC website is https://www.mexc.com. Exercise caution to avoid phishing sites.In terms of crypto wallets, scammers may impersonate official staff and spread fake messages. If users import private keys, grant wallet permissions, or enable asset transfers on fake websites or apps, they risk having their assets stolen. Scammers may also pose as project representatives to request seed phrases or private keys under pretexts like "airdrop claims," "security risks," or "password leaks." Once submitted, the wallet will likely be drained.1.2 Fake AssistanceScammers pretend to offer help and lure users into adding them as contacts. They then promote "copy trading with a mentor" to manipulate users into making transfers.1.3 Fake CommunicationFake customer service representatives may contact you to request remote screen sharing to "guide" your account operations. They may also claim they need to verify your identity and ask for phone or Google verification codes, or try to convince you to log into phishing websites or fake apps with false information.1.4 Brand ImpersonationSome scammers impersonate the MEXC brand, using pretexts like "project investment" or "upcoming listing" to trick users.Reminder: For all investment-related transactions, confirm with MEXC directly. All legitimate project collaborations are disclosed on MEXC's official website.1.5 Fake AccountsScammers may add you on Telegram or other platforms and request your email address. They then send phishing links or QR codes, tricking you into submitting account credentials or bank information, which they use to steal your assets.1.6 Fake GroupsScammers create fake MEXC groups using names like "airdrop," "token launch," "swap," "staking," or "smart contracts." They pose as "official" MEXC representatives to conduct fraud.1.7 Fake SoftwareApps downloaded from phishing websites are often malicious fakes. Only download software from MEXC's official website or verified app stores.1.8 Impersonating Officials or Legal AuthoritiesSome scammers impersonate platform staff, law enforcement, or government officials. They falsely claim your account is involved in money laundering or holds "dirty funds," and request your cooperation in "investigations," account "unfreezing," or fund security checks. Exploiting panic, they trick users into giving up account details or making transfers.1.9 Forging Official InformationScammers may pose as exchange staff and claim your account is "abnormal" or "frozen," pressuring you to provide verification codes, private keys, or make transfers.For example, the image below shows how scammers forge MEXC Customer Service interfaces to gain trust before luring users into sending assets to fraudulent addresses.Additionally, scammers may share phishing links to deceive users into revealing sensitive information.Please note:1) Anyone who falsely claims to be a partner of MEXC or impersonates official MEXC personnel is likely engaging in fraudulent activity.2) MEXC will never initiate private messages requesting transfers, verification codes, private keys, etc. If someone claims to be a representative of MEXC, you can verify their identity through MEXC Verify. Refer to the article "How to Use the Official MEXC Verification Channel" for details.3) Do not trust transfer requests from strangers. If you have any doubts, please contact MEXC's official Customer Service or email service@mexc.com for confirmation.2. How to Protect Yourself from Scams1) Do not click suspicious links, log in to unsafe websites, or scan unknown QR codes to avoid leaking your login credentials and suffering unnecessary losses.2) Understand how to verify and protect your account security. For example, don't use the same username and password across platforms. Never store private keys or seed phrases locally.3) Rely only on MEXC's official website for event information and announcements. Avoid logging in through Google or other search engines. We recommend typing the URL manually. Official website: https://www.mexc.com4) Use the Anti-Phishing Code feature on MEXC. Go to Profile → Security → Anti-Phishing Code to set a custom code. All legitimate emails from MEXC will include this code. If it’s missing, treat the message with caution.5) Identify phishing sites. The only official MEXC website is https://www.mexc.com.6) If you encounter emails, phone numbers, websites, X accounts, Telegram accounts, or other social media claiming to be "official staff," you can verify them using the process below:2.1 On the MEXC App:1) On the MEXC App homepage, tap More.2) Under Services, tap MEXC Verify.3) Select the channel and enter the full account ID to verify.4) If it's an official MEXC account, a green confirmation window will appear.5) If it's not an official account, a red warning window will appear.2.2 On the MEXC Website:1) Scroll to the bottom of the official MEXC homepage and select MEXC Verify under the Support section.2) Select the channel, enter the full account ID for that channel, and click Search.3) If the address is confirmed to be an official MEXC channel, a green pop-up will appear indicating successful verification.4) If the address is not an official MEXC channel, a red pop-up will appear indicating failed verification.Please download or use the MEXC App only through official channels, and stay alert to wallet security practices while using it: do not disclose any security information to anyone and avoid downloading or using wallet applications from unknown third-party sources. Additionally, be cautious of fake crypto wallets. Use only reputable and mainstream crypto wallet products, maintain good wallet usage habits, and stay alert to any unsolicited airdropped tokens, NFTs, or private messages from strangers.3. ConclusionPlease note that all community information and access methods should be based on official announcements published on the MEXC website. MEXC has never formed any so-called "trading guidance" or "signal group" communities. Any contact under the name of MEXC or claiming to represent MEXC for investment or trading purposes should be considered a scam.Furthermore, MEXC is committed to protecting user privacy. It will never disclose any user information to third parties or request account passwords, SMS codes, or Google Authenticator codes from users in any form.We urge all users to stay alert to false promotions, carefully verify any unsolicited messages or offers, and always refer to the official website for any information related to MEXC events or communities to avoid potential asset losses.

1. What Is a Phishing Attack?A phishing attack is a type of online scam where criminals disguise themselves to steal sensitive personal information such as usernames, passwords, funds, or identity details. These scams often pretend to be from official sources, operators, customer service agents, or network administrators to gain the victim's trust.2. Common Phishing MethodsPhishing attacks typically take the form of fake websites, SMS scams, or fraudulent emails:1) Phishing Websites: Attackers create fake websites that closely mimic the official MEXC website interface, tricking users into visiting them. If a user clicks the link without carefully verifying and submits their login credentials, the attacker succeeds. Always verify the official MEXC website: https://www.mexc.com.2) SMS Attacks: Attackers impersonate official sources and send enticing or misleading SMS messages to users. These messages often contain links and lure users into clicking. Users' sensitive information, such as account credentials, is stolen upon submission.3) Email Attacks: Scammers send large volumes of phishing emails claiming users have won prizes or need to upgrade their accounts. These emails include links to fake MEXC-like login pages. If a user enters their credentials there, the information is compromised.4）In phishing scams, fraudsters may impersonate MEXC Customer Service and use fake websites, SMS, emails, or QR codes, claiming things like "account suspension," "account upgrade," or "funds at risk" to deceive users. If account credentials, verification codes, or passwords are leaked, digital assets in the account may be immediately stolen.3. How to Prevent Phishing Attacks1) Verify Website URLs: Do not click unknown links. Never enter your MEXC credentials or personal info on unverified sites. Always log in through the official website to prevent credential theft.2) Improve Security Awareness: Don't use the same password across websites. Never store your private keys or seed phrases locally.3) Avoid Logging In Through Search Engines: Don't use Google or other search engines to find login pages. Always manually enter the official website: https://www.mexc.com.4) Use Chrome Browser: Keep your browser updated. Do not install unknown extensions.5) Protect Your Credentials: Never share your login information or private key with others.6) Use Antivirus Software: Regularly scan your computer and mobile devices for malware.7) Set Anti-Phishing Codes: Enable anti-phishing codes in your MEXC account settings for added protection.8) Verify Official Contacts: If contacted by someone claiming to be from MEXC via phone, email, website, or Telegram, you can use the official verification portal, MEXC Verify, to confirm their identity.9) Do Not Share Verification Codes: Never share codes sent by MEXC with anyone, including those claiming to be MEXC staff.10) Double-Check Domain Names: Always confirm you are on the correct domain when logging in or making transactions.You can also visit the MEXC Learn to read more about account and asset security.

As the cryptocurrency market continues to grow, more individuals are getting involved in crypto investing and trading. However, the anonymity and decentralized nature of digital assets have also created new opportunities for scammers. This article outlines several common tactics used in crypto-related scams, aiming to help users stay vigilant and avoid falling victim to fraud.1. Whitelist Address ScamsScammers often forge MEXC wallet addresses by tweaking the name to closely mimic official addresses. Posing as representatives of MEXC, they trick users into repeatedly transferring funds to these fake addresses, often under the guise of "deposit rebates" or similar incentives.On networks like EOS or TLOS, where usernames can be customized, scammers take advantage of this feature to create deceptive names like "MEXC TLOS," making them appear legitimate.Once the fake address is set up, they entice users with promises of attractive rewards to deposit funds into it.After receiving a deposit, scammers typically take one of two approaches. Sometimes, they vanish immediately without returning any tokens, executing a one-time scam. In other cases, they return a small portion of the funds along with a so-called "reward" to appear trustworthy. They repeat this tactic to gain the victim's confidence, only to eventually defraud them of a much larger sum.Example: A user has the MEXC username "makemoney." After obtaining this information, a scammer creates a fake EOS address named "mαkemoney." The scammer then claims this is the user's new EOS deposit address on MEXC and promises extra EOS for deposits. Once the user sends funds to this fake address, they quickly realize they've been scammed.Important Reminders:1) Adding an address to your withdrawal list or whitelist does not automatically link it to your MEXC account. Always verify the address's authenticity before adding it. Refer to "How to Set Withdrawal Settings" for more details.2) Never share your personal information with strangers.3) Before transferring funds, always confirm the recipient address through MEXC's official website or app.Known Fake EOS Addresses:https://bloks.io/account/mexc.eoshttps://bloks.io/account/solbndeposithttps://bloks.io/account/xrpbndeposithttps://bloks.io/account/eosxrdeposithttps://bloks.io/account/eosupdeposithttps://eosflare.io/account/omobalogunkhhttps://eosflare.io/account/kaluchigoziehttps://eosflare.io/account/adzimuratovv2. Investment ScamsScammers often approach users on platforms like X (Twitter) or Telegram and invite them to join groups that falsely claim partnerships with major platforms or pose as official representatives. They use buzzwords like "arbitrage," "high returns," "trading signals," "interest earnings," and "cross-chain bridge arbitrage" to build credibility. Fake group members frequently post fabricated profit screenshots to reinforce the illusion.These scams often center around enticing opportunities such as new token investments that aren't listed on reputable exchanges, ICOs, gambling or betting schemes, pyramid and Ponzi schemes, or fake interest-bearing products. While they may appear legitimate at first, users who get involved frequently end up experiencing significant financial losses.Arbitrage Scam Case: A user saw a so-called "HIVE arbitrage tutorial" in a community group. The scammer used a pitch like "Deposit 100, get back 120, earn 20 instantly" to entice participation. The user's UID on MEXC was 123456. After obtaining this UID, the scammer created a fake deposit address resembling uid123456. Following the scammer's instructions, the user transferred funds to this fraudulent address. The scammer then sent back the investment amount along with the so-called "profit" to the user's legitimate HIVE deposit address on MEXC. After earning returns from multiple small test transactions, the user's trust increased, and gradually made larger deposits. When the user eventually sent a significant amount to the scammer's address, the scammer vanished with the funds, resulting in substantial losses for the user.Reported Scam Addresses:bitgethive:659279463bitgethive:245508188bitgethive:862062286mxchivebonus:112287mxchivemxcsteem:112403mxccommxchive:112456mxccommxchive:112776mxchivebnb:111360mxchive:112825hivemexc:112952Cross-chain Bridge Arbitrage Scam Case: A user was lured by scammers into transferring their STEEM assets from MEXC to an IOST address provided by the scammers, under the pretense of earning high returns via a cross-chain bridge. At first, the user made several small transfers and received part of the "profits" as promised. This gradually built trust, and the user joined a group set up by the scammers. Following instructions in the group, the user proceeded with larger transfers. However, after multiple high-value transfers, no further returns were received, and the user eventually realized they had fallen victim to a scam.Important Reminder:1) Anyone falsely claiming to be a MEXC partner or affiliate, affiliated with MEXC, or impersonating MEXC official staff is likely engaged in fraud. Beware of all forms of scams, including investment, betting, and gambling schemes.2) Only conduct transactions via the official MEXC App and website.3) Be cautious of any inducement to download third-party "arbitrage tools."4) Never transfer funds to addresses belonging to strangers or other individuals.3. Impersonating FriendsSome scammers hijack or impersonate your friends' social accounts, requesting cryptocurrency for emergencies or temporary cash flow issues. They typically avoid video or voice verification to dodge identity confirmation.Important Reminder: Before sending funds to anyone claiming to be a friend, always verify their identity directly.4. Off-Platform Trading Scams Scammers may build trust by pretending to be romantic partners, close friends, or investment mentors, eventually luring users into off-platform transactions. Common tactics include:1) No payment after receiving tokens: You send crypto first, but the buyer never follows through with the payment.2) No crypto after payment: You pay first, but the seller doesn't deliver the tokens.3) Fake tokens: You pay, but the scammer sends counterfeit USDT not issued by Tether.4) Delegated trading scams: The scammer first asks you to help sell a small amount of crypto on-platform. Later, they send fake USDT in a large transaction to scam you out of more funds.Important Reminder: Avoid off-platform trades at all costs. These transactions carry high risks, and MEXC cannot guarantee the security of your assets. Always trade within the platform for your safety.5. Fake Token Scams (Counterfeit MX)Scammers may set up Telegram groups with names like "MEXC Official Arbitrage Group" and offer fake arbitrage opportunities. They instruct users to send ETH to a specific wallet in exchange for MX tokens. However, the tokens sent back are counterfeit and not issued by MEXC.Important Reminder: Always rely on official MEXC announcements for event information. Only access events and promotions through the official website or app.As the crypto market grows and evolves, scam tactics are becoming more sophisticated, presenting serious risks to investors. To protect your assets, it's crucial to stay vigilant, steer clear of off-platform transactions, and rely solely on official information sources. Strengthening your security awareness and consistently following proper safety procedures remain the most effective ways to safeguard your crypto holdings.For more tips on scam prevention, account protection, and crypto safety, explore the Security Knowledge section on MEXC Learn. Structured learning is key to strengthening your risk awareness and securing your assets.

1. What is Phishing Phishing is a criminal fraud in which criminals use various means to impersonate MEXC (website pages, customer service staff, etc.) to obtain sensitive personal information such as user names, passwords, funds and identification number.   2. Common Online Phishing Methods Phishing methods mainly include phishing websites, SMS phishing, etc. Phishing websites: The attackers carefully imitate and create a phishing website that has the same interface as the MEXC official website to deceive users. When the users click and enter the phishing website without paying close attention to the link, and submit the account password and other relevant information, the attackers have succeeded in the attack. SMS phishing: Attackers pretend to be from the official platform and send enticing or misleading text messages to their target audience. These messages will normally prompt the users to click a link. Once the users accidentally click the link and submit sensitive information such as the account password, the attackers will be able to steal the information. In common phishing attacks, the attackers may impersonate the platform’s customer service, create a phishing website, or send text messages and emails to the users. They would lure users into clicking a link or scanning a QR code with reasons such as clearing out, account upgrading, or funds at risk. Once information such as account password, verification code, and fund password is leaked, the digital assets in the account will be stolen immediately.                                                                                           Example of phishing sites                                                                 Example of phishing SMS 3. How To Guard Against Phishing Attacks? (1) Identify phishing websites, do not click unknown links, and log in on the official website to avoid password leakage which can result in loss of funds.Official website: https://www.mexc.com/ (2) Raise security awareness. The platform account password should be different from other websites. Private keys and mnemonics should not be saved locally. (3) Do not search for URLs using Google and other search engines. It is recommended that you manually enter the URL to log in. Look for the official MEXC website: https://www.mexc.com/ (4) Do not disclose account password and other information to anyone, especially your private key, etc. (5) Set up an anti-phishing code:You can set it by going to "User Icon - Security - Anti-Phishing Code". After the set up is completed, all future emails sent to you by MEXC will contain the anti-phishing code. If there is no anti-phishing code in the email, it is a scam email and you need to be vigilant. Setting up on website:         (6) If you receive any call/email/URL/Telegram from an “official personnel”, you can visit the official verification channel https://www.mexc.com/official-verify for verification.

Dear MEXCers,We have recently discovered that some malicious individuals are using MEXC's name to create Telegram groups, claiming to be official Chinese groups for "arbitrage" activities. They are using this pretext to deceive users into transferring their personal ETH to a specific wallet, and then further transferring it to the scammers' malicious address. Subsequently, they promise to send users fake "MX" tokens (not officially issued by MEXC) in proportion, resulting in the fraudulent acquisition of users' assets.We will like to emphasize that MEXC will never ask users for their account passwords, SMS verification codes, Google Authenticator codes, or any sensitive information in any form. Furthermore, we have never initiated any "arbitrage" activities. Please refer to our official announcements for information related to our activities. MEXC reminds you to be vigilant in recognizing scams and to guard against other forms of scams.If you need assistance or have any inquiries, please click the Online Customer Service button located at the bottom right of the homepage. You can enter your questions there or send an email to our official customer service at: service@mexc.com.  MEXCAugust 4, 2023

Dear MEXCers,Recently, we have discovered some phishing websites and fake MEXC apps. Please stay vigilant and avoid clicking on suspicious links from unofficial channels. Also, please refrain from downloading any unofficial MEXC apps. To ensure the safety of your assets, it is essential to set up Google Authenticator and use it when prompted on the official MEXC website.Additionally, we have received reports of malicious individuals impersonating MEXC staff and creating online communities on platforms like WeChat, Telegram, etc., to solicit MEXC accounts, passwords, security verification codes, and other information from our users. We will like to emphasize that MEXC staff will never ask users for account passwords, SMS verification codes, Google Authenticator codes, or any sensitive information in any form. If you encounter any suspicious requests, please report them to the official MEXC channel.For any assistance or inquiries, please log in to the official MEXC website and click on the Online Customer Service button at the bottom right of the homepage. You can enter your questions there or send an email to the official customer service mailbox: service@mexc.com.  MEXCAugust 4, 2023

Dear MEXCers, We have recently received reports of counterfeit websites and apps impersonating the MEXC platform. We strongly advise all users to only download the MEXC App through official channels.Official MEXC App Download Link: https://www.mexc.com/downloadYou can also search for "MEXC" on Google Play or App Store to download the official app. We encourage you to use MEXC Learn's resources to protect yourself from fraud and scams: https://www.mexc.com/learn/cryptocurrency-knowledge    MEXCJune 20, 2023 

Dear MEXCers, Recently, there have been incidents of internet scammers impersonating MEXC and engaging in fraudulent activities, such as creating private groups, defrauding users for personal gain, spreading false information, and other malicious acts. These actions have had varying degrees of impact on the rights and brand reputation of MEXC. MEXC (hereinafter referred to as "MEXC") solemnly reminds all users and relevant individuals to exercise caution and vigilance to guard against scams. We hereby make the following solemn declaration: 1. MEXC has always maintained a responsible attitude towards its users and the industry: we actively cooperate with legal investigations and take effective internal measures to prevent and control illegal activities. Any unauthorized actions that deceive users by falsely claiming association with MEXC/its subsidiaries or impersonating MEXC staff are malicious infringements on MEXC's brand. 2. We kindly ask all users to strictly adhere to platform rules, be aware of fraud risks, and exercise caution in identifying various risks. We also urge impostors, those distorting facts, and spreading rumors that tarnish the reputation of MEXC, to immediately cease their infringing activities. Any activities that harm MEXC's brand reputation, once verified, will be met with swift legal action. 3. If you have any doubts about external sources of information or claims related to MEXC, please use MEXC Verify to determine their validity. You may also contact our official customer service for verification and confirmation.  MEXCJune 20, 2023