Go to the official MEXC homepage and log in. Then, select Identification from your user icon.Click Switch to institutional verificationOn the Institutional Verification page, you will see a list of documents you need to prepare in advance. This is to prevent situations where incomplete materials disrupt the verification process, causing you to repeatedly exit and re-enter. It is recommended to gather all required documents before clicking the Verify Now button below.MEXC provides reference templates for Board Resolution documents and equity structure materials. You can click Template to download and use them.On the document submission page, you need to fill in detailed information such as Institution Information, Company's Registered Address, and Company's Main Operating Address. After completing the form, click Continue below to proceed with entering institutional member information.On the Member Information page, you need to provide information for the Company Authorizer, Individuals with significant responsibility for managing or directing the entity, and Ultimate beneficiary. After completing the form, click Continue.On the Upload Files page, you can start uploading the documents you prepared before beginning institutional verification. Once all documents are uploaded, review the declaration, check I fully agree with this statement, and then click Submit.After submission, you will enter the Review stage. Please wait patiently. Once approved, your institutional verification will be complete. Note that institutional verification is currently only supported on the web platform.After completing institutional verification, you can increase your account's withdrawal limit to 400 BTC within 24 hours and enjoy additional benefits available to institutional accounts.Recommended Reading:How to Complete Primary KYC VerificationHow to Complete Advanced KYC VerificationCommon Questions About KYC Verification

Web VersionApp Version1. How to Complete Advanced KYC Verification: WebLog in to the official MEXC website. From the navigation bar, click the user icon and select Identification to open the KYC verification page. Under Advanced KYC, click the Verify via Web button.On the Advanced KYC page, you will need to complete two steps: Proof of Identity and Facial Verification.To ensure a smooth verification process, prepare a valid ID document in advance and choose a well-lit environment. Then click Start Verification to begin.On the Advanced KYC page, follow these steps to complete verification:Select document information: Choose the appropriate Country/Region (the issuing country of the document) and ID Type.Upload document photos: Take a new picture of or upload the front and back photos of your ID document. To ensure approval, the photos must be clear and complete, with all four corners visible. You can either take new photos directly or upload existing ones from your local album.Proceed to facial recognition: After confirming all information is correct, click Continue to start the facial recognition selfie verification.Note: The document selection in Advanced KYC depends on your Primary KYC status:If you have not completed Primary KYC, you must reselect Country/Region (the issuing country of the document) and ID Type.If you have already completed Primary KYC, the system will automatically use your previously submitted information, and you will only need to select the ID Type.Check the Data and Privacy box, then click Continue.Allow the app to access your camera for facial recognition verification. Once permission is granted, click Continue to proceed to the next step.Use your device camera and follow the on-screen instructions to complete the facial recognition verification and finish the Advanced KYC process.During the facial recognition step, choose a well-lit environment and ensure your face is clearly visible, otherwise the verification may fail.Advanced KYC will be reviewed within 24 hours, and the result will be provided once the review is complete. Please wait patiently.2. How to Complete Advanced KYC Verification: App1) Open and log in to the MEXC App, then tap your user icon.2) Tap the Verify button next to your nickname at the top to enter the KYC page.3) Under Advanced KYC, tap Verify.4) Advanced KYC requires completing two steps: Proof of Identity and Facial Verification.To ensure a smooth verification process, prepare a valid ID document in advance and choose a well-lit environment. Then tap Start Verification to begin.5) Select the ID Issuing Country/Region and ID Type for your ID, then tap Next.6) Take or upload the front and back photos of your ID document. To ensure approval, the photos must be clear and complete, with all four corners visible. You can either take new photos directly or upload existing ones from your local gallery.After confirming all information is correct, tap Proceed to proceed to the facial recognition selfie verification.Note: The document selection in Advanced KYC depends on your Primary KYC status:If you have not completed Primary KYC, you must reselect the Issuing Country/Region and ID Type.If you have already completed Primary KYC, the system will automatically use your previously submitted information, and you only need to select the ID Type.7) Select your location of residence.8) After completing the ID verification, tap Continue to proceed to the facial recognition selfie.9) Use your device camera and follow the on-screen instructions to complete the facial recognition verification and finish the Advanced KYC process.During the facial recognition step, choose a well-lit environment and make sure your face is clearly visible, otherwise the verification may fail.Advanced KYC will be reviewed within 24 hours, and the result will be provided once the review is complete. Please wait patiently.Recommended Reading:How to Complete Individual KYC VerificationCommon Questions About KYC Verification

Web VersionApp Version1. How to Complete Primary KYC Verification: WebLog in to the official MEXC website. From the navigation bar, click on the user icon and select Identification to open the KYC verification page. Under Primary KYC, click the Verify via Web button.On the Primary KYC page, follow these steps to complete KYC verification:Select document information: Choose the appropriate Country/Region (the issuing country of the document)and ID Type.Upload document photos: Take or upload the front and back photos of your ID document. To ensure approval, the photos must be clear and complete, with all four corners visible. You can either take new photos directly or select existing ones from your local album.Submit for review: After confirming all information is correct, click Submit for Review to complete your application. The system will review your submission within 24 hours and provide the KYC verification result. Please wait patiently in the meantime.2. How to Complete Primary KYC Verification: App1) Open and log in to the MEXC App, then tap your user icon.2) Tap the Verify button next to your nickname at the top to enter the KYC page.3) Under Primary KYC, tap Verify.4) Select the ID Issuing Country/Region and ID Type for your ID, then tap Next.5) Take a new picture of or upload the front and back photos of your ID document. To ensure approval, the photos must be clear and complete, with all four corners visible. You can either take new photos directly or upload existing ones from your local album.After confirming all information is correct, tap Submit to complete your application. The system will review your submission within 24 hours and return the KYC verification result. Please wait patiently in the meantime.Note: You may also skip Primary KYC and proceed directly to Advanced KYC.Recommended Reading:How to Perform Advanc ed KYCCommon Questions About KYC Verification 

1. Why is KYC Verification Required?KYC (Know Your Customer) refers to identity verification. By completing KYC verification, the platform can identify the actual account holder and the ultimate beneficiary of transactions, thereby strengthening oversight and helping to prevent fraud, money laundering, and other illicit activities.For more information, please see Why is KYC Verification Necessary

1. Feature OverviewIf you did not enter a referral code when signing up for your MEXC account, you can use the Self-Service Referrer Linking feature to manually link a referrer.2. When Can You Use the Self-Service Referrer Linking Feature?1) Only accounts that signed up within the past 72 hours are eligible to link a referrer. 2) Only main accounts can link a referrer; sub-accounts are not supported.Reminder: Please contact Customer Service promptly for help if you receive a system message stating, "Your account does not support self-service referrer linking. Please contact Customer Service for assistance."3. Filling Instructions1) On the Help Center page, click to enter the Self-Service Referrer Linking page. You can complete the linking by entering either the referral code or the UID of the referrer.If the referral code or UID you entered does not exist, the system will display the message: "This referrer does not exist. Please try again."Please confirm the information with your referrer and ensure that the linking is completed within 72 hours of signing up for an account.If a referrer signed up for an account after you (the referee), the system will be unable to establish the referral relationship. According to the platform's referral policy, only referrals where the referrer signed up before the referee are supported.If your account shares the same identity information as the referrer, the referral relationship cannot be established.2) Click Confirm Linking to complete the process automatically.Please Note: This will link a referrer to your account, not the friends you invite. This cannot be changed later. Please proceed carefully.3) Once the linking is complete, you can go to My Invites→ My Referrer to view the referrer's information. 

If your account has been flagged by the risk control system and subject to restrictions, please follow the instructions below to submit the required documents and complete the risk control review process.1. Submit an Application to Lift Risk Control RestrictionsTo access the document submission page:Navigate to the Official MEXC Homepage → click Help Center → select Account Risk Review → proceed to the document submission portal.Upon clicking the Apply button, the system will automatically redirect you to the upload page to complete the required steps.Please upload the required documents as instructed on the page.To help keep your account secure and ensure a smooth review process, please follow the on-screen instructions when preparing and uploading your documents. Please also keep the following in mind:All submitted documents must be authentic, clear, and unobstructedSupported file formats: JPG, JPEG, PNG, PDF. Each file must not exceed 10 MBA maximum of 9 files can be uploaded per submission. To avoid upload limitations, we recommend preparing all required documents in advance and submitting them in one go.If the system prompts you to upload proof of source of funds, please refer to the Proof of Funding Source Documentation Requirements for guidance.If you encounter any issues during the submission process, feel free to contact MEXC online Customer Service for assistance.2. Document Review & Risk Control Analysis ProcessOnce you have submitted your documents, we will begin the review process. The process generally consists of two phases, though specific procedures may vary depending on your account status:Document Review PhaseThe review typically takes around 3 business days, though actual processing time may vary. We appreciate your patience and understanding.You will be notified of the review results via in-platform messages and your registered email. Please check your inbox regularly, or visit the Account Risk Review section on the official website to track your progress.Risk Control Analysis PhaseEach account is unique, and our risk control system performs dynamic assessments based on various factors to determine whether further analysis is required. In some cases, after passing the document review, the system will initiate a risk control analysis for a more comprehensive evaluation.You can view the estimated analysis duration on the Account Risk Review page. This timeframe is for reference only and reflects the current system estimate.During the analysis, the system may request additional documents. Please pay attention to on-screen or email notifications and submit the requested materials promptly.While the review and risk control analysis are in progress, certain account functions may remain restricted. These limitations cannot be lifted manually or ahead of schedule.Please do not submit duplicate documents, as this may disrupt the system’s verification process and delay your review.In special cases, your risk status may change dynamically based on updated system assessments. Please refer to the actual status shown in your account for the most accurate information.3. Completion of Risk Review & NotificationOnce your account's risk review is complete, a notification will be sent via in-platform message and to your registered email address. Please check your inbox in a timely manner to confirm your account’s final risk status.If you have any questions about the review outcome or account functionality, please contact MEXC's online Customer Service via the official website. Thank you for your understanding and support.

When undergoing KYC verification on MEXC, there may be instances where verification fails. Below are some possible explanations and solutions: How to Check KYC Verification Results:After submitting your KYC verification information, MEXC will send the results via email. If your KYC verification failed, an email explaining the reasons will be sent to the email address you used to sign up for MEXC. You can also check KYC verification results by clicking to visit the identification page.Why KYC Verification Might Fail and How to Resolve It:No.Common Reasons for Failure Possible Causes / DescriptionSolution1 The document information is invalid or incomplete. Please ensure that your full name or portrait photo and other details are clear and visible, or submit another type of document. The document photo is blurry or some information is unreadable, preventing the system from verifying it. The document is of a type not supported by MEXC. Ensure the document photo is clear and visible, especially key information like your name and photo, or retake and upload another valid document. MEXC only supports the following document types: ID card, passport, driver's license.2 This document has already been used to verify the maximum number of accounts.The document has already been used for multiple accounts, exceeding the number of accounts allowed by the platform. Submit a new document that hasn't been linked to other accounts, or use another valid document type. 3The document has expired. Please submit another type of document.The document submitted has expired and is no longer considered valid by the system. Upload a valid, unexpired document to ensure successful verification.4Screenshots or photocopies are not supported. Please submit the original document.The uploaded document is a screenshot or a photocopy, not a clear photo of the original document. Ensure that you upload a clear photo of the original document. Screenshots or photocopies are not supported.5Document information is incomplete. Key information on the document (such as name, document number) is not fully visible, and the system cannot verify it.。Retake and upload a complete photo of the document, ensuring all necessary information is visible. 6Discrepancy between primary and advanced KYC verification information  The information provided in primary and advanced verification does not match, causing the system to deny verification.Verify and ensure primary and advanced verification information is consistent, especially key details like name and document number. Other Things to Consider:Image Format and File Size: Ensure that the uploaded files meet the platform's required formats (such as JPG, PNG, JPEG) and file size limits (image size should not exceed 5 MB) to avoid upload failure.Photo Background and Lighting: We suggest taking document photos in a well-lit environment, avoiding glare, shadows, or blurriness to ensure the system can clearly recognize all information. How to Resubmit KYC Verification:Before resubmitting, carefully review the [Why KYC Verification Might Fail and How to Resolve It] table above and prepare the relevant supporting documents. Make sure your device and camera are ready and that you are in a well-lit environment. Web: Click [User Icon] → [Identification] → [Verify via Web/Verify via App].App: On the homepage, tap the top left [User Icon] → [Verify] → [Verify/Verify Again].   Still Need Help?If you are still unable to pass KYC verification after trying the above solutions, please contact online customer service or submit a support ticket for further assistance. Our customer service team can provide you with more detailed guidance. 

1. MEXC Supports Three Document Types:ID CardPassportDriver's license2. Example(Primary KYC - Web) (Primary KYC - App)3. Document Photo Requirements:Document types supported on MEXC: ✅ ID card ✅ Passport ✅ Driver's license.Document types not supported on MEXC: ❌ Residence permit.Please provide a valid, unexpired government-issued document.Take a photo of the original document. Edited or processed images using graphic editing tools are not permitted. Ensure all content in the photos is clear and visible.Please ensure you are of the legal age to enter into a binding contract according to applicable laws.4. Tips:Verification will fail if your information is entered incorrectly. Ensure the information you provide is accurate and complete.Use official, valid documents for verification, and avoid using forged or invalid documents.If your KYC verification fails or you encounter other issues, please contact online customer service or submit a support ticket for further assistance. Our customer service team will provide you with more detailed help and support. 

What is KYC Verification?KYC (Know Your Customer) Verification refers to thoroughly understanding the user of a given service. Completing KYC helps protect your account and asset security, effectively mitigating risks such as fraud, corruption, and money laundering. Additionally, KYC information can assist in quickly recovering your account if you accidentally lose your password or other security credentials. Why is KYC Verification Necessary

 1. How to Link Mobile Number to MEXC Account1.1 On the WebsiteLog in to the official MEXC website: www.mexc.com, click on the user icon - [Security], and select [Mobile Verification].Fill in the mobile number, SMS verification code, and email verification code, then click [Confirm] to complete the linking.1.2 On the AppOn the app's homepage, tap on the user icon - [Security].Tap on [Mobile Verification], fill in the mobile number, SMS verification code, and email verification code, then click [Confirm] to complete the linking. 2. How to Link Email Address to MEXC Account2.1 On the WebsiteLog in to the official MEXC website: www.mexc.com, click on the user icon - [Security], and select [Email Verification]. Fill in the email address, email verification code, SMS verification code, and MEXC/Google Authenticator code. Then, click [Confirm] to complete the linking. 2.2 On the AppOn the app's homepage, tap on the user icon - [Security]. Tap on [Email Verification], fill in the email address, email verification code, SMS verification code, and Google Authenticator code. Then, click [Confirm] to complete the linking. 3. How to Link Google Authenticator to MEXC Account3.1 What Is Google Authenticator?MEXC/Google Authenticator is a dynamic password tool that works similar to SMS-based dynamic verification. Once linked, it generates a dynamic verification code every 30 seconds. The verification code can be used for secure authentication during login, withdrawals, and modification of security settings. It provides an additional layer of security when using your MEXC account.3.2 On the WebsiteLog in to the official MEXC website: www.mexc.com, click on the user icon - [Security], and select [MEXC/Google Authenticator Verification]. Download the authenticator app.For iOS users: Log in to App Store and search for "Google Authenticator" or "MEXC Authenticator" to download.For Android users: Go to Google Play and search for "Google Authenticator" or "MEXC Authenticator" to download.For other app stores: Search for "Google Authenticator" or "2FA Authenticator".Step1.  Open the downloaded authenticator app, scan the QR code on the page or copy the key and paste it in the app to generate verification codes. Step2.  Safekeep the key to be used for the recovery of MEXC/Google Authenticator in case you change or lose your mobile phone. Before linking, please make sure to backup and save the above-mentioned key. Step3. After entering your account login password, SMS / email verification code, and Google Authenticator code, click [Enable] to complete the process.  3.3 On the App On the app's homepage, tap on the user icon - [Security]. If you have not downloaded an authenticator app, please go to the app store to download, or click [Download Google Authenticator]. If you have already downloaded an authenticator app, click [Next].In the authenticator app, scan the QR code, or copy the key for verification code generation. Once completed, click [Next].After entering your account login password, SMS / email verification code, and Google Authenticator code, click [Confirm] to complete the linking.    MEXCJuly 10th, 2023