1. What is an Anti-Phishing Code?An anti-phishing code is a string of characters set by the user to help identify fake MEXC websites or emails.Once successfully set, all emails sent by the official MEXC platform will include the anti-phishing code. If it is not displayed or displayed incorrectly, it may indicate that you have received a phishing email from scammers.2. How to Set an Anti-Phishing Code2.1 WebOpen the MEXC official website and log in. Select [Security] under the user icon in the upper right corner.Scroll down on the Security page to find "Anti-Phishing Code" in the Advanced Security settings, and click the [Set Up] button on the right to start setting it up.Enter 1 to 6 characters, without special characters, as your anti-phishing code and click [Confirm] to complete the setup. Make sure not to use a commonly used password as your anti-phishing code.At the bottom of the anti-phishing code setup page, there will be an example showing how the anti-phishing code will appear in emails. You can check your emails to verify this.2.2 App1) Open the MEXC official app and log in. Tap the user icon in the upper left corner.2) Select [Security].3) Select [Anti-Phishing Code].4) After reading the reminder, tap the [Confirm] button.5) Enter 1 to 6 characters, without special characters, as your anti-phishing code and tap [Confirm] to complete the setup. Make sure not to use a commonly used password as your anti-phishing code.3. How to Modify the Anti-Phishing Code3.1 WebOpen the MEXC official website and log in. Select [Security] under the user icon in the upper right corner.Scroll down on the Security page to find "Anti-Phishing Code" in the Advanced Security settings, and click the [Change] button on the right.On the Anti-Phishing Code page, you can see your current anti-phishing code. Enter the new anti-phishing code you want to set in the input box below, and click [Confirm] to complete the modification.3.2 App1) Open the MEXC official app and log in. Tap the user icon in the upper left corner.2) Select [Security].3) Select [Anti-Phishing Code].4) After reading the reminder, tap the [Confirm] button.5) Tap the anti-phishing code input box, enter the new anti-phishing code you want to set, and tap [Confirm] to complete the modification. 

1. Enhance Password Security1.1 Password Setup Please create a complex and unique password. To ensure security, the password must be at least 10 characters long and include uppercase letters, lowercase letters, numbers, and symbols. Avoid using easily guessable or personal information (such as your name, email, birthday, phone number, etc.).Examples of weak passwords to avoid: lihua, 123456, 123456abc, test123, abc123.1.2 Password ChangeWe recommend changing your password regularly to enhance account security, ideally every 3 months. Each time you change your password, use a completely new one.Additionally, please keep your password strictly confidential. Do not share it with anyone. MEXC staff will never ask for your password under any circumstances.2. Link Google AuthenticatorGoogle Authenticator is a time-based one-time password (TOTP) tool launched by Google. You need to scan a barcode or enter a key provided by MEXC using your phone. Once added, the app generates a 6-digit verification code every 30 seconds. After successful linking, you will need to enter this 6-digit code every time you log in to MEXC.Google Authenticator Setup Guide: Linking Google AuthenticatorImportant Notes During Linking:Entering the wrong verification code 3 times will trigger the message: "Too many incorrect codes."After 5 failed attempts, the system will send you a notification via SMS, on-site message, and email to alert you to check your account security.If you encounter issues during setup, try the following:1) If your phone has multiple Google Authenticator accounts, ensure you're using the code linked to your MEXC account email.2) Make sure your phone time is synchronized with the standard time zone.3) Some phones may require a restart after linking before verification works properly.4) Before scanning the QR code, make sure your camera is enabled and the app has camera access.5) Every time you unbind and rebind Google Authenticator, a new key and QR code are generated—please make sure to save the latest key.3. Set Up an Anti-Phishing CodeAn anti-phishing code is a user-defined string that helps identify whether an email or website claiming to be from MEXC is legitimate. If you've set up an anti-phishing code and receive an email from "MEXC" that does not display this code, it may be a phishing attempt.Anti-Phishing Code Setup Guide: How to Set an Anti-Phishing Code on MEXC

Your phone may fail to receive SMS verification codes for the following reasons. Please follow the corresponding instructions below and try to obtain the verification code again.Reason 1: SMS service is temporarily unavailable for phone numbers from countries or regions not supported by this platform.Reason 2: Phone antivirus applications may be blocking messages (applies to users with security software installed on their smartphones). Solution: Open your phone's antivirus app, temporarily disable its SMS-blocking feature, then request the verification code again.Reason 3: SMS gateway congestion or malfunction. Solution: When the SMS gateway is congested or abnormal, sent messages may be delayed or lost. Please contact your phone carrier to verify, or try again later.Reason 4: You requested verification codes too frequently. Solution: Do not click "Get Code" multiple times in a short period. Please wait at least 15 minutes before retrying, and click the button only once.Reason 5: Poor or no signal in your current environment. Solution: Weak or absent phone signals can prevent or delay SMS delivery. Move to an area with better reception and try again.Other issues: Insufficient phone balance, full phone storage, or the SMS being routed to your spam/junk folder may also prevent you from receiving the code. Solution: Top up your phone balance, clear up storage space, check your spam/junk folder, and then try again.Note: If you still cannot receive the SMS after trying the above, you may have blacklisted our SMS sender. Please contact online Customer Service for assistance. 

1. What is Google Authenticator? Google Authenticator is a time-based one-time password (TOTP) tool that works similarly to SMS-based verification. Once linked, it generates a new 6-digit code every 30 seconds and remains functional even when your phone is offline. 2. Why Enable Google Authenticator Enabling Google Authenticator significantly enhances account security on MEXC, especially for login, trading, and withdrawals. It effectively reduces the risk of asset loss due to password theft or unauthorized access. 3. Downloading Google Authenticator For iOS devices, open the App Store and search for Google Authenticator to download. If the app is not available in the current region, try switching to an Apple ID from a different region to proceed with the download. For Android devices, open the Google Play Store and search for Google Authenticator to install the app. 4. How to Enable Google Authentication 4.1 Web 1) Visit the official MEXC website and log in to your account. From the user icon, navigate to Security.  2) Click Enable MEXC/Google Authentication.  3) If Google Authenticator has already been installed, click Next. If not, scan the QR code on the page to download and install the app. iOS users can view a demonstration video via the App Store link. Android users can view a demonstration video via the Google Play link.  4) Open Google Authenticator on the mobile device and either scan the QR code or manually enter the provided key to add it to the app. Be sure to back up the key in a secure location. This key is required to recover Google Authenticator in case the phone is lost or replaced. It must be saved before completing the linking process.  5) Click Get Code, then retrieve and enter the verification code sent to the linked email address. Next, enter the 6-digit code generated by Google Authenticator. After both codes are filled in, click Submit to complete the linking process.  4.2 App 1) Open the MEXC App and log in. On the homepage, tap the user icon.2) Select Security.3) Tap Google Authenticator.4) If Google Authenticator has already been installed, tap Next. If not, tap the Download Google Authenticator button below to download and install the app.  5) Use the Google Authenticator app to scan the QR code or manually enter the key to add the account. Then tap Next.6) Complete the secondary security verification and tap Confirm.7) Enter the 6-digit code from Google Authenticator and tap Confirm to complete the linking process.8) Once completed, the Security page will display that Google Authenticator has been successfully linked.   

I. Outlook Whitelist Settings 1. Login to Outlook URL: https://outlook.office365.com 2. Add MEXC domains to the whitelist according to the following instructions: Instructions: [Settings ➡️ View all Outlook settings ➡️ Mail ➡️ Junk email ➡️ Safe senders and domains] Whitelist for domain name:mexc.commexc.linkmexc.cgmexc.cimexc.sgWhitelist for email address:mexc@email.mexc.linkmexc@email.mexc.cimexc@email.mexc.cgmexc_official@email.mexc.linkdo_not_reply@mailer.mexc.sgmexc@notice.mexc.linkmexc@notice.mexc.cgmexc@notice.mexc.cimexc@info.mexc.linkmexc@info.mexc.cgmexc@info.mexc.cidontreply@notification.mexc.linkdontreply@notification.mexc.cgdontreply@notification.mexc.ci   Note: Once the whitelist settings have been done, please wait for 10 minutes before trying again as it may take some time for the whitelist to take effect for certain email service providers.   II. Gmail Whitelist Settings 1. Login to Gmail URL: https://accounts.google.com/   2. Check whether Gmail has blocked the email addresses according to the following instructions: Instructions: Go to [Settings ➡️See all settings ➡️Filters and Blocked Addresses] to see if MEXC emails are blocked. If they are blocked, please remove the emails and domains from the list. Whitelist for domain name:mexc.commexc.linkmexc.cgmexc.cimexc.sgWhitelist for email address:mexc@email.mexc.linkmexc@email.mexc.cimexc@email.mexc.cgmexc_official@email.mexc.linkdo_not_reply@mailer.mexc.sgmexc@notice.mexc.linkmexc@notice.mexc.cgmexc@notice.mexc.cimexc@info.mexc.linkmexc@info.mexc.cgmexc@info.mexc.cidontreply@notification.mexc.linkdontreply@notification.mexc.cgdontreply@notification.mexc.ci Note: Once the whitelist settings have been done, please wait for 10 minutes before trying again as it may take some time for the whitelist to take effect for certain email service providers.     3. Go to [Filters and Blocked Addresses] and click [Create a new filter].   4. Fill in MEXC domain names one by one In the “From” section and click [Create Filter]. 5. Tick the checkbox for "Never send it to spam" and click [Create filter].      

If you have been a victim of online theft, and the stolen funds were transferred to an account on MEXC, you can click on [Report Abnormal Funds] to submit a report ticket and provide the following information: 1. Detailed timeline and explanation of the incident.2. A screenshot/video of the withdrawal from your account's wallet for MEXC to confirm that you are the owner of the compromised wallet.3. Transaction details, including the compromised wallet address and the MEXC address that received the stolen funds.4. All blockchain TxIDs involved in the circulation, along with explanations (please provide TxIDs with redirect links):For example, TxID of the transaction from wallet address A to wallet address B: XXX TxID of the transaction from wallet address B to MEXC account address: XXX Notes：1. Based on the provided information, MEXC may temporarily freeze any assets suspected of being stolen in order to ensure the security of the assets.2. To keep the assets frozen, you must submit a ticket through [Report Abnormal Funds], and a law enforcement request must be submitted within 48 hours. Please use the following link to submit a law enforcement request, and the platform will process your request promptly:  a. Law Enforcement Request Submission Link: https://www.mexc.com/support/requests/legal   b. If law enforcement requires more time to submit the request, MEXC may, at its discretion, extend the freeze period after you provide a valid police report receipt. After receiving a valid law enforcement request ticket, MEXC will directly cooperate with law enforcement officers to address the stolen funds and attempt to resolve your case as much as possible. Please note that MEXC may not be able to share detailed information about the investigation with you. You can contact the law enforcement department directly for the latest updates.  MEXCDecember 31, 2023

 This MEXC Loans Service Agreement (“Agreement”) is a contract between you (“you”, “your” or “User”) and MEXC (“we”, “our”, “us” or “MEXC”). It sets out the terms and conditions that govern your use of our loan services (“Services”) through mexc.com or any of our associated websites, application programming interfaces or mobile applications (collectively the "Platform"). MEXC Loans services is a service that allows a user (hereinafter the “Borrower”) to pledge certain Digital Assets as collateral in return for a loan issued by MEXC. The terms and conditions in this Agreement are to be read in conjunction with the User Agreement and Privacy Policy. If the terms in this Agreement varies from that of the User Agreement, Privacy Policy or such other agreement or publication pertaining to MEXC’s Loan Services as may be published by MEXC from time to time (the “Legal Document”), the terms in this Agreement shall prevail. Before you use our Services, we advise you to carefully read and make sure you understand the provisions of this Agreement and the Terms. By using the Services, you acknowledge and agree to be legally bound by the terms and conditions of this Agreement and the terms set out in the Terms, including any revisions as may be published by us from time to time. I. Definition Capitalized terms which are used herein without definition and which are defined in the User Agreement shall have the same meanings herein as in the User Agreement. II. MEXC Loans Services1) You hereby represent and warrant to us on an ongoing basis that:(a) you are authorised and/or permitted to use the Services, and;(b) your use of the Services and our provision of the Services to you is not unlawful under the laws of any jurisdiction to which you are subject.You agree to advise us immediately should there be any change in law or other circumstances that could make this representation and warranty invalid or in any way in doubt. You hereby agree to indemnify MEXC on demand against each loss, liability and cost incurred as a result of any claim or demand (including legal fees and any fines, fees or penalties imposed by any regulatory authority) arising out of or related to your breach of this representation and warranty or your obligation to advise us of changes in law or circumstances pursuant to this Agreement. 2) When you borrow Digital Assets under this Agreement, you are entering into a Loan as a Borrower where MEXC is the lender. You agree and acknowledge that MEXC shall have the right under this Agreement to enforce the terms of the Loan against you. 3) We may suspend or discontinue the availability of the Services in relation to any Digital Asset and/or in relation to users located in any jurisdiction, in whole or in part, at any time and for any reason and in such circumstances we may, without liability to you, reduce, cancel, close out or vary any Loan. If we do so, we shall provide notice to you except in circumstances where we may be required to discontinue the availability of the Services in relation to a particular Digital Asset to comply with our understanding of the Applicable Law in any jurisdiction, or to comply with an order or request from any competent regulatory, governmental or law enforcement authority, or as required by our internal policies, in which case such suspension or discontinuance will take effect immediately. 4) You shall be responsible, and you assume and shall bear all risk of loss, for all conduct relating to the Services and MEXC does not take any responsibility for any loss or damage incurred as a result of your access to and use of the Services. 5) In order to use the Services, you shall deposit and maintain in the Collateral Account and/or otherwise provide MEXC with Eligible Collateral in such form and amounts, at such times as MEXC may from time to time in its sole and absolute discretion require, whether or not such requirement of MEXC is identical to or reflects or is greater than any applicable collateral requirements of any governmental body or self-regulatory organisation in any jurisdiction (including any exchange) which is required to be maintained by MEXC and/or you. 6) A list of Eligible Collateral will be prescribed by MEXC and you may be subject to LTV levels on a discounted basis. MEXC may notify you of any changes to the list of Eligible Collateral or discounts applied to the LTV levels thereof prior to those changes taking effect. 7) The value of any Collateral shall be as determined by MEXC in its sole and absolute discretion. 8) MEXC may establish collateral requirements in respect of the Services, including by setting LTV levels that are required to be maintained by you (the “Collateral Requirements”). MEXC may, in its sole and absolute discretion, with or without notice to you, vary the Collateral Requirements at any time and by any amount, and may also stipulate that such Collateral Requirements shall apply to existing Loans as well as new Loans. You acknowledge that MEXC may, in certain market conditions, effect an immediate change in Collateral Requirements and/or require additional Collateral to be deposited immediately or within a specified period of time, which may be less than 24 hours, and you waive any right to object on the grounds that such requirement is unreasonable. No previous Collateral Requirements shall set a precedent or be binding upon MEXC. 9) If MEXC determines that additional Collateral is required, you shall deposit with MEXC such additional Collateral immediately upon demand, provided that, notwithstanding any such demand for additional Collateral, MEXC may at any time exercise its rights under this Agreement (Default and Termination). In making such determination in respect of the Collateral provided for any Loan, MEXC shall not be required to take into consideration Collateral held by MEXC in respect of any other Loan. 10) You acknowledge that Collateral may be held and used by MEXC to secure the performance of your obligations under this Agreement and the User Agreement. All Collateral shall be held by MEXC, notwithstanding any provision or Instructions to the contrary, as continuing security and shall be subject to a general right of set off in favour of MEXC for any and all of your obligations, liabilities, monies or other amounts whatsoever at any time now or hereafter owing, due, incurred or payable by you to MEXC under this Agreement, the User Agreement or otherwise, whether present or future, actual or contingent, solely or jointly or whether as principal or surety (the “Secured Obligations”), and MEXC may appropriate or realise any Collateral as provided for in this Agreement or the User Agreement. In addition, you hereby pledge to MEXC, by way of first fixed charge, and assign to MEXC, by way of security, all your rights to, and interests in, the Collateral as continuing security for the payment and discharge of the Secured Obligations. For the avoidance of doubt, notwithstanding any provision of the Terms, you shall have no right to submit any Instructions to request a withdrawal of any Digital Assets that constitute Collateral. 11) You shall at your own cost and at MEXC’s request, execute and do all such deeds, acts and things (including without limitation, the performance of such further acts or the execution and delivery of any additional instruments or documents) as MEXC may require for the purposes of this Agreement, including but not limited to perfecting MEXC’s rights to the Collateral provided by you. 12) MEXC may deposit in MEXC’s general account or any other account, any of your Collateral and may commingle such Collateral with the Digital Assets, currencies and properties of MEXC or of some other persons. No interest shall be paid on any type of Collateral deposited by you with MEXC. 13) All Collateral shall be held subject to MEXC’s general rights in respect of your Digital Assets as set out in this Agreement and the User Agreement, and as afforded by Applicable Law. 14) Subject to the provisions hereunder, and in its sole discretion, MEXC may permit you to open sub-accounts for the purposes of using and accessing the Services. III. Loans and Repayment 15) When applying for a Loan, you shall specify the Digital Asset you wish to borrow and the Digital Asset you wish to provide as Collateral for the Loan. You shall also elect the term of the Loan (the “Term”) to be 30 (Thirty), 60 (Sixty), or 90 (Ninty) days. 16) Provided that you satisfy all eligibility criteria, as determined by MEXC in its sole discretion, and that you have sufficient Eligible Collateral available in your MEXC Account, you may apply for, and MEXC may grant you, a loan of Digital Assets (the “Loan”). If MEXC agrees to grant you a Loan, the proceeds of the Loan (the “Loaned Assets”) will be transferred to your MEXC Account and you may use the Loaned Assets on the Platform in any manner that MEXC may from time to time permit or, subject to this Agreement and the User Agreement, you may withdraw the Loaned Assets from your MEXC Account. 17) MEXC may attach conditions to the use of any particular Loanable Asset or Eligible Collateral, including, but not limited to, minimum and maximum amounts available for a Loan of a particular Digital Asset. 18) MEXC may determine which Digital Assets constitute Loanable Assets and Eligible Collateral from time to time in its sole discretion. If MEXC determines that a Digital Asset that constitutes Collateral or Loaned Assets in respect of an outstanding Loan no longer qualifies as Eligible Collateral or Loanable Assets, as the case may be, we may terminate all relevant Loans without liability to you prior to Maturity Time. 19) You shall repay the Loan and any accrued Interest and other fees at the time on the last day of the Term specified in respect of the relevant Loan on the Platform (the “Maturity Time”). 20) You must ensure that your Spot Account has sufficient balance to cover the amount of the Loan Balance, converted into the Loaned Assets in such manner and at such rate as MEXC may, in its sole discretion, determine. Once you click on the "Repay" button on the relevant webpage, MEXC shall deduct Interest and Loan Balance, as applicable, to satisfy your obligations under the Loan. Once the Loan has been repaid in full, all remaining Collateral in the Collateral Account corresponding to that Loan will be returned to your spot account. 21) If you fail to repay the Loan at or before Maturity Time, we may, in our absolute sole discretion, grant you a Grace Period for repayment that will vary in length in accordance with the Term of the relevant Loan. During the Grace Period, Interest will accrue at a higher Interest Rate that applied to the Loan prior to Maturity Time which we may, in our absolute sole discretion, determine. 22) If you fail to repay the Loan by the end of the Grace Period, your Collateral will immediately be subject to Liquidation and you will be liable to pay your Loan Balance and any additional fees and costs associated with the Liquidation. 23) All repayments shall be allocated first to Interest and last to the principal amount of the Loan.  IV. Collateral 24) Upon entering into a Loan, the relevant amount of Eligible Collateral will automatically be transferred from your spot account to MEXC Loan collateral account (the “Collateral Account”). You shall at all times maintain a Collateral Balance sufficient to satisfy any Collateral Requirements MEXC may specify from time to time. 25) If at any time the LTV in respect of a Loan fails to meet the Collateral Requirements, as prescribed by MEXC, you agree to transfer additional Eligible Collateral to the Collateral Account, whether or not a Margin Call has been made by MEXC to satisfy such Collateral Requirements. 26) You acknowledge and agree that, if the LTV in respect of a Loan is equal to or below the Liquidation LTV, MEXC may, and shall be fully entitled (but shall not be obliged) to, sell or dispose of any or all Collateral in order to satisfy the LTV prescribed by MEXC in its sole discretion, whether or not a Margin Call has been made (“Liquidation”), and MEXC may, but is not obliged to, provide notice to you before commencing Liquidation. 27) You give MEXC the authority and discretion to sell or dispose of any or all Collateral in such manner as MEXC, in its sole discretion, sees fit. 28) You further acknowledge and agree that (i) you shall be liable for all trading fees and transaction costs relating to the Liquidation, (ii) you shall be liable for any losses resulting from the Liquidation, and (iii) MEXC shall not be liable for any losses resulting from the Liquidation should MEXC exercise any or all of its rights under this Agreement. 29) Failure of MEXC to exercise any or all of its rights under this Agreement shall not constitute a waiver of its rights to do so at any time thereafter, nor shall MEXC be subject to any liability to you for its acts or its failure to so act. 30) You acknowledge and agree that it is your sole responsibility to monitor the Collateral Requirements for your Loans. Your Collateral Balance and Loan Balance shall be marked-to-market instantaneously, or at such other intervals as MEXC may determine in its sole and absolute discretion. 31) You acknowledge and agree that MEXC may (but shall not be obliged to) make Margin Calls on you in respect of any of your Loans orally or in writing or in such other manner as MEXC may in its sole and absolute discretion deem appropriate. Without prejudice to the generality of the foregoing, you acknowledge and agree that MEXC may contact you via telecommunication means at any of the contact details provided by you to MEXC for the purposes of any Margin Calls. 32) You acknowledge and agree that if the proceeds of Liquidation are insufficient to repay your Loan Balance, you shall be liable for any shortfall and such amount shall be immediately due and payable from you to MEXC. 33) You acknowledge and agree that, as Digital Asset markets are open 24 hours a day, 7 days a week, Margin Calls and Liquidations may occur at any time, including outside of normal business hours. You further agree and acknowledge that the prices of Digital Assets are volatile and thus may decline speedily in value. V. Interest 34) Simple interest shall accrue in respect of any Loan on a daily basis at the start of each day, with an interest rate specified on the Loan Data Page (the “Interest Rate”) at the time the Loan is granted. 35) Notwithstanding the formula calculation above, Interest will be calculated for the first time immediately when the Loan is advanced, such that a minimum of 1 day’s interest shall be charged for each Loan, even if such Loan is not outstanding for a full day. Subsequently, Interest is calculated at the top of each day. 36) You shall promptly pay all of MEXC’s fees, interest, commissions and/or other charges as such rates and in such manner as MEXC may impose and stipulate from time to time with respect to the execution and/or performance of any Loan. 37) MEXC reserves the right from time to time in its sole and absolute discretion to vary the rates of fees, interest, commissions and charges or impose other fees, commissions and charges. VI. Default and Termination 38) A “Default” shall be deemed to occur if: a. any payment in connection with any Loan becomes overdue; b. the Collateral Balance falls below the Collateral Requirements as prescribed by MEXC; c. any representation, warranty, agreement or undertaking made by you to MEXC (whether under or in connection with this Agreement, the User Agreement, any Legal Documents or otherwise) or any other material statement made by you in or in connection with the same being untrue, inaccurate, incomplete or misleading in any respect at the time when made by you or thereafter at any time becomes untrue, inaccurate, incomplete or misleading in any respect and you fail to inform MEXC of the true position as soon as reasonably practicable; d. you have failed to comply with or perform any of your obligations hereunder or in respect of any Loan or under this Agreement, the User Agreement or any Legal Documents (including without limitation your failure to make, when due, any payment or delivery required to be made by you under this Agreement or the User Agreement or in respect of any other Transaction) or you have breached or are being investigated by relevant authorities for breaching any Applicable Law; e. you fail to promptly provide MEXC with verification of your identity or status or the identity or status of any person empowered by you to act on your behalf or information and/or documents in relation to credit checks and assessments conducted by MEXC; f. (in the event that you are an individual) you become deceased, bankrupt, of unsound mind or insane, commit an act of bankruptcy, or have action to place you in bankruptcy commenced against you; g. (in the event that you are acting on behalf of a partnership) any of the partners thereof become deceased, bankrupt or insane, commit an act of bankruptcy, or have action to place any of the partners in bankruptcy commenced, or if action is commenced to dissolve and/or alter the partners or the constitutions of the partnership; h. (in the event that you are acting on behalf of a corporation) the corporation becomes unable to pay its debts as and when they are due, or action is commenced to place the corporation in insolvency, judicial management, receivership, administrative management, or any similar or analogous proceedings; i. any investigation, claim, action or proceeding of any nature is commenced against you (including without limitation investigation into suspected market abuse, manipulation or other criminal conduct), or steps are taken by any person to enforce any security against you; j. you convene a meeting of your creditors or propose or make any compromise or arrangement with or any assignment for the benefit of your creditors; k. MEXC has reasonable concerns in relation to your creditworthiness, financial status or verification of your identity; l. MEXC determines in its sole and absolute discretion that you have acted in an abusive manner to any representative of MEXC or other users; m. MEXC forms the bona fide view that it should take action in order to preserve its rights or interests under any MEXC Account or the Collateral Account; n. MEXC reasonably believes that any of the circumstances set out under clauses 53 (a) to (m) above are likely to happen and MEXC also reasonably believes that any action described in clause 54 below is necessary, desirable or expedient to protect its interests or the interests of MEXC’s other clients; or o. A credible allegation of fraud, misconduct, embezzlement, money laundering, insider trading, market manipulation abuse or other material illegality, breach of regulation or impropriety is made against you, that in the good faith and commercially reasonable business judgement of MEXC could reasonably result in reputational harm to MEXC, or compromise the integrity of the markets maintained by MEXC. 39) Without prejudice to any other right of MEXC hereunder or otherwise at law, if a Default occurs, MEXC may (but is not obliged to) immediately or any time thereafter, while such Default is continuing, do any one or more of the following: a. suspend (indefinitely or otherwise), cancel or terminate any Collateral Account or MEXC’s relationship with you or prohibit you from using MEXC Services or opening any MEXC Account and/or Collateral Account and accelerate any and all of your liabilities to MEXC (including any and all of your Loans, fees, interests, and charges owed by you to MEXC) so that they shall become immediately due and payable; b. at such times and manner as MEXC may reasonably determine based on, but not limited to, market conditions and portfolio health, sell or otherwise transfer any Collateral or any other Digital Assets or other property which may be credited to your MEXC Account or which has been pledged to MEXC by you and apply the proceeds to the discharge of your obligations, and MEXC may set-off and net any of its obligations to you against any obligations of you to MEXC; c. vary the applicable Collateral Requirements or liquidate or exercise its power to sell the Collateral or part thereof or any other Digital Assets or other property which may be credited to your MEXC Account or which has been pledged to MEXC by you at a price which MEXC deems appropriate in the circumstance and apply the proceeds to the discharge of your obligations; d. apply any amounts of whatsoever nature standing to your credit against any amounts which you owe MEXC (of whatsoever nature and howsoever arising, including any contingent amounts), or generally to exercise MEXC’s rights of netting or set-off against you under this Agreement, the User Agreement, Applicable Law or otherwise; e. demand any shortfall after clause 39(d) above from you, or hold any excess pending full settlement of any other of your obligations, or pay any excess to you by way of any methods deemed appropriate by MEXC; f. do or omit to do anything which MEXC reasonably believes to be necessary, desirable or expedient to protect MEXC or its other users; and/or; g. exercise such other authority and powers that may have been conferred upon MEXC by these Crypto Loan Service Terms and/or the Terms. 40) To the extent permitted under Applicable Law, you will be responsible for the reasonable costs and expenses of collection of any unpaid deficiency in respect of any Loan Balance including, but not limited to, legal counsel’s fees incurred and payable or paid by you. VII. Airdrops and Forks 41) If, while the relevant Loan is outstanding, any Loaned Assets (i) entitle the holder of such Digital Assets to receive a certain quantity of the same or another Digital Asset (an “Airdrop”), and/or (ii) are subject to a Fork, and the Digital Assets distributed as part of such Airdrop (the “Airdropped Assets'') and/or the Forked Digital Assets (together with the Airdropped Assets, the “Additional Assets”) are credited to holders of the relevant Digital Asset while the relevant Loan is outstanding, then: (a) MEXC may, under its absolute sole discretion, account to you for such Additional Assets, in a form and manner as MEXC sees, in its absolute sole discretion, fit, and (b) MEXC may carry out such acts and operations to give effect to Clause 41(a), above. 42) MEXC shall be under no obligation to pay any compensation to you in any form in respect of the Additional Assets. For the avoidance of doubt, at no time shall any Additional Assets be included in the calculation of the Collateral Balance. VIII. Your Representations, Warranties, Agreement and Undertakings 43) You represent, warrant, agree and undertake that: a) you have received, read and understand this Agreement; b) except with the express written consent of MEXC, and except for any security or encumbrance created hereunder, no person has or will have any security or other encumbrance over any Collateral and/or any of your assets in any MEXC Account or the Collateral Account; and c. you have complied and shall comply with all Applicable Laws in all jurisdictions relevant to the Services. 44) The above representations, warranties, agreements and undertakings shall be deemed repeated whenever you make use of the Services. IX. General exclusion 45) In addition and without prejudice to any other right or remedy which MEXC may have (under this Agreement, the User Agreement or any Legal Documents, at law or otherwise) so long as MEXC acts in good faith, it shall not be liable to you in any respect for any Loss suffered by you, including, without limitation, any Loss resulting from default, insolvency or analogous proceedings of, or action or inaction by any intermediary (including wrongful or unlawful action or inaction) or howsoever otherwise suffered and/or incurred by you under or in connection with this Agreement, the User Agreement or any Legal Documents. MEXC shall only be liable to you if MEXC has been fraudulent or in wilful default. 46) Without prejudice to the generality of the foregoing, MEXC shall not in any event be liable to you for any indirect or consequential Loss, or for any anticipated profits or punitive damages. X. Disputes, Governing Law, Jurisdiction and Arbitration 47) The applicable clause of the User Agreement shall apply to any disputes or claims relating to, arising out of or in connection with this Agreement, including your assent to this Agreement. XI. Survival 48) Notwithstanding suspension or termination of your access to and use of the Services, this Agreement shall continue to apply to you to the extent that there are any obligations or liabilities which remain to be performed or discharged by you under this Agreement. XII. Miscellaneous 49) If any portion of this Agreement is declared invalid, illegal, or otherwise unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. 50)This Agreement has been drafted in English. Although translations in other languages of this Agreement may be available, such translations may not be up to date or complete. Accordingly, you agree that in the event of any conflict between the English language version of this Agreement and any other translations thereof, the English language version of this Agreement shall prevail.   MEXC6 November 2023 

To enhance the user experience for MEXCers, MEXC has introduced the "Submit Risk Control Removal Information" feature. If your MEXC account shows a risk control status, you can use the "Submit Risk Control Removal Information" feature to upload relevant information yourself to allow for faster risk control removal. 1. Under Which Circumstances Can I Self-Submit Risk Control Information1. When using your account, you are notified that you are under risk control.2. Your account functionality is restricted. 2. How To Fill in the Removal Application1. Log in to your MEXC account and enter the [Help Center] page.   2. Click on [Submit Risk Control Removal Information] to enter the application page.  3. Click [Apply] to enter the information submission page.  4. Follow the on-screen instructions to complete the information filling and document uploading.  5. Click [Submit Record] to check the current progress of your submitted information or view the results of past applications.     a. If your application is approved, MEXC will provide relevant explanations in the application status and notify you via email.  b. If your application is not approved, MEXC will provide relevant explanations in the application status and notify you via email. You can resubmit the information by using the email link or through the Help Center. 6. If the application is not approved, please read the reasons for the rejection carefully and resubmit the information. Note:1. After submitting your information, your application will be reviewed within 1-3 business days, and you will receive an email notification informing you of the result. Please check your email after submission. Additionally, you can also view the application result through the submission records.2. In special circumstances, your risk control status may change. Please check your account's risk control status. If you have any questions, feel free to contact MEXC's online customer service at any time.      MEXC 1 November 2023 

If you encounter an error while entering the Google Authenticator code, please follow these troubleshooting steps:Ensure that your device's time is synchronized with the standard time of your timezone.Verification errors may occur if Google Authenticator has not been successfully linked to your account.If multiple accounts are linked to your Google Authenticator, confirm that you are entering the verification code associated with your MEXC account email.Each verification code is valid for 30 seconds. Please enter and submit it within this timeframe.Verify that you have installed the correct version of Google Authenticator for your operating system; Authenticator for iOS and Google Authenticator for Android.1. How to Set Standard Time1.1 iOS1) Ensure your device is connected to the internet.2) Go to Settings → General → Date & Time.3) Check if the timezone is correct and enable Set Automatically.1.2 Android：1) Open Google Authenticator and tap the menu button in the top right corner.2) Select Settings to enter the settings page.3) Tap Time correction for codes.4) Select Sync Now, wait a moment, and the issue should be resolved.2. Verification Code Errors Due to Incomplete Google Authenticator LinkingSome users may experience verification code errors if the Google Authenticator linking process is not fully completed. This typically occurs when users scan the QR code or manually enter the key but fail to complete the required Security Verification step. As a result, the authenticator is not successfully linked to the account, leading to incorrect verification codes.You can check the status of your Google Authenticator linking on the Security Center page.If the page displays a gray Off status, it means Google Authenticator has not been successfully linked. You will need to click the Off button on the right and follow the steps to relink Google Authenticator. For detailed instructions, refer to Linking Google Authenticator.If the page displays a green On status, it indicates that Google Authenticator has been successfully linked3. Enter the Correct Verification Code Within the Specified TimeMany users link multiple accounts to Google Authenticator for security verification. To ensure successful authentication, please follow these best practices:1) Enter and confirm the verification code before the countdown on the circular timer expires. Each code is valid for 30 seconds and must be used within this timeframe.2) Ensure you are entering the correct verification code for your MEXC account. To minimize errors, consider labeling or adding notes to distinguish different account codes, preventing verification failures due to incorrect entries.Note:1) For instructions on linking Google Authenticator, please refer to Linking Google Authenticator.2) If none of the five scenarios above apply and the Google Authenticator code remains invalid, you can relink Google Authenticator using the saved backup key.3) If you have lost access to your original Google Authenticator, please apply to unlink before reconfiguring it 

1. Linking Google AuthenticationLinking Google Authenticator: Google Authenticator is a dynamic password tool launched by Google. To use it, you need to scan the barcode provided by MEXC or enter the key using your phone. Once added, the authenticator will generate a valid 6-digit verification code every 30 seconds. Upon successful linking, you will need to enter the 6-digit verification code displayed on Google Authenticator every time you log in to MEXC. Google Authenticator Linking Tutorial: How To Set Up Google Authenticator If you encounter an error while entering the Google Authenticator code, we recommend you to refer to the following methods:For successful verification, please ensure that the time on your mobile phone is synchronized with the standard time of the time zone where you are located.Some phones may require a restart after linking.Before scanning the QR code, the camera must be turned on and authorized for the app's usage.Please enter the Google Authenticator code correctly. If you make five consecutive incorrect entries, Google verification will be locked for 2 hours, and you must wait until it is unlocked before you can try again.The key and QR code obtained after each unlinking and relinking are different. Please make sure to save the latest key.2. Setting Up Anti-Phishing CodeThe Anti-Phishing Code is a string of characters set by the user to help identify fake MEXC websites or emails. If you have set up an Anti-Phishing Code and receive an email from MEXC that does not display it, it is likely to be a phishing email. Anti-Phishing Code Setup Tutorial: Setting Up Anti-Phishing CodeMEXCJune 13, 2023