<div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">MEXC allows users to independently verify whether their personal account were included in the most recent Proof of Reserves (PoR) audit. Users can check the validity of their account through two available methods:</span></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. Using the On-Platform Verification Tool</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">MEXC provides a built-in tool for users to verify their assets directly:</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Log in to the official MEXC website. From the top-right corner of the homepage, go to <strong style="font-weight:bolder">Wallets</strong>, then click </span></span><a target="_blank" href="https://www.mexc.com/assets/overview" rel="noopener noreferrer"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Overview</strong></span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">. On the Overview page, scroll down to locate the<strong style="font-weight:bolder"> Proof of Reserves (PoR)</strong> section.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:90%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202511031357117092G7bwlWuMQcNGi.png" width="1280" height="632" /></span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Click on <strong style="font-weight:bolder">Proof of Reserves (PoR)</strong> to enter the </span></span><a target="_blank" href="https://www.mexc.com/assets/merkle" rel="noopener noreferrer"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">My Proof of Reserves</strong></span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> page. Then click <strong style="font-weight:bolder">Details</strong> to open the corresponding pop-up window. Select <strong style="font-weight:bolder">Verify Now</strong> and follow the on-screen instructions to complete your personal proof of reserves verification.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:90%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251103135712148Jnm9lLQ3t0TPRs.png" width="1280" height="636" /></span></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. Using the Self-Verification Tool</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">MEXC has made its Merkle tree generation and verification source code publicly available on </span></span><a target="_blank" href="https://github.com/mexcmerkle/mexc-merkle-proof-of-reserves" rel="noopener noreferrer"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">GitHub</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">, allowing users with programming knowledge to independently verify their account status. Merkle tree verification involves large-scale user data computation and is typically implemented using big data tools and Java.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Note: The open-source Java code is fully accessible to users, with no hidden logic or withheld information. MEXC provides this open-source code specifically for advanced users and developers.</span></span></div><div> </div></div>
<div><div class="ace-line ace-line old-record-id-doxustICH1ZVRgWiVpOROAe3cmg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">In the cryptocurrency space, Proof of Reserves (PoR) is a transparency mechanism used to demonstrate that a crypto exchange or custodial platform holds sufficient reserve assets to fully back its users' deposits. The primary goal of PoR is to address trust issues by ensuring that customer assets stored on the platform are secure, and that the platform is not misusing funds or engaging in opaque financial practices.</span></div><div class="ace-line ace-line old-record-id-doxus5Ug4fuQh4iiWaTumWQ6hLf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-ZGpBdLYA3oiivbxoorRuojB8skt"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. Advantages of Proof of Reserves</strong></span></h2><div class="ace-line ace-line old-record-id-doxusUn3FgOqD3a6CO3rnXBVYdP"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Z6NqdU5gvoFO2Zxg9pauulbtsVc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Enhanced Trust</strong>: Users no longer need to rely solely on the platform's claims. Instead, they can independently verify the platform's asset holdings using cryptographic methods.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-NNC8dPwFsowG1axUuZmuk5Pzshb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Prevents Misuse of Funds</strong>: PoR ensures that the platform cannot misuse customer assets for improper activities such as high-risk investments.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-JIead4XPooT52hxkOgcucp7YsTd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Improved Transparency</strong>: By making on-chain reserves publicly visible, PoR increases operational transparency and bolsters public confidence.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-HNeod8z7ooIlRBxA6yJueVlls0b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Privacy Protection</strong>: The use of Merkle Trees allows individual users to verify their own balances are included in the reserves, without exposing other users' data.</span></div><div class="ace-line ace-line old-record-id-doxusLzkGazPoy9DcpuFJgITFbb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-DUupd1HJ6o2bw0x2XyRuHXKJsoc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. How Proof of Reserves Works</strong></span></h2><div class="ace-line ace-line old-record-id-doxusq9ya6ttfeMw7jd6NC1DVWb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-JphVdK16Ro40z9xIMRsuilQpsug"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.1 Merkle Tree Verification</span></h3><div class="ace-line ace-line old-record-id-doxusSzjSoVAI96kkowtjgbdgdd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-GB8fdN2vGoikCpxqXoVudkK3s4f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">A Merkle Tree is a cryptographic data structure that enables efficient verification of large datasets while preserving individual user privacy. Each user can verify that their own balance is included in the reserve data without revealing information about other users.</span></div><div class="ace-line ace-line old-record-id-doxus4zDLCFqVfCfTnxub063HUd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-RRQDd6Eu7o1LywxkNreuIqPNsFg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><em>Note:</em> A Merkle Tree is a binary tree made up of nodes, where each leaf node represents a piece of user data (such as account balance), and each non-leaf (internal) node is the hash of its two child nodes. These hash values are generated using a cryptographic hash function, which guarantees that even the smallest change in the underlying data will produce a completely different hash. This property makes Merkle Trees ideal for detecting tampering or inconsistencies in large datasets.</span></div><div class="ace-line ace-line old-record-id-doxusGsjZm8Pjo99YBi6Gc9wkPb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-NI2LdtfjdoIkkZxnh0tuWTlDsdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.2 Disclosure of Custodial Assets</span></h3><div class="ace-line ace-line old-record-id-doxusUmv0BNhZPCcOeq7TlgnhUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FTd2dqQa9oQVN0xJUAvuf7Jwsch"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The platform must publicly disclose its on-chain custodial wallet addresses to demonstrate the total amount of assets it holds. Users can independently verify whether these addresses contain sufficient funds by using a blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxus3uIVs2j7lHvarvqJR7rBed"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-YcLEduorxowhBrx0ilBuJhers2b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">As early as February 2023, MEXC <a href="https://www.mexc.com/announcements/article/15832975979801">officially launched its Proof of Reserves system</a> and publicly released its custodial wallet addresses. This allows users to verify the platform's on-chain assets at any time.</span></div><div class="ace-line ace-line old-record-id-doxusgpnnL9tteNl9MVjPSnLhKg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-VRf8dttqqo8tqWx6BUau4vKWszb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.3 Verifying Reserves Exceed Liabilities</span></h3><div class="ace-line ace-line old-record-id-doxusRMu1q9d0zHPNl7Hxy0xM9n"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-AzK9dg0nooqrJ0xCW7juXyRvsLf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The platform must demonstrate that the amount of publicly disclosed assets (reserves) exceeds the total user deposits (liabilities). This verification is typically conducted by third-party auditing firms or through open-source tools to confirm the relationship between assets and liabilities.</span></div><div class="ace-line ace-line old-record-id-doxussR4G3MUSLWG7cXfPG6n3gd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LKeHdFTzgo4bp3xAmU5ueotGsif"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC maintains a 1:1 reserve ratio for all user assets on the platform, ensuring that your funds are fully backed and well-protected. Additionally, the platform includes USDT, USDC, BTC, and ETH wallets in its audits, with on-chain data made available for public verification.</span></div><div class="ace-line ace-line old-record-id-doxusMiCbvuu7hoPfObSHllQAOh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxus6vMB7mVRlGAS5A3wjp05kf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250813120438806LJeomk7GUVeC4O.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusMUfHIxPguyRxx4AOth7qEd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-EmcIdPVdBogiinx4VtDugP7psed"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. Limitations and Areas for Improvement of Proof of Reserves</strong></span></h2><div class="ace-line ace-line old-record-id-doxusyO6Dy0Rbk7Q0d5SxIuAAB3"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-HwxNdn848osRpjxHRPAuCYuBsBd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>On-chain assets only</strong>: Proof of Reserves typically verifies only blockchain-based crypto assets. It cannot account for off-chain liabilities such as fiat deposits, loans, or other financial commitments.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-XGLGd9X7koKhJbx3wZDu1btpsUf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Inability to verify liabilities accurately</strong>: If a platform falsifies its user liability data, PoR alone cannot independently confirm the authenticity of those liabilities.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-In4ydxkjnoWJlqx3VsiuQA14s8c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Reliance on external auditors</strong>: The process often depends on trusted third parties to validate its integrity, which reintroduces the very trust assumptions PoR aims to reduce.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-TRhrdqPdSorOesxHmOBuDO9ysge"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Lack of real-time updates</strong>: PoR is usually presented as a static snapshot, meaning it may not reflect the platform’s asset and liability status in real time.</span></div><div class="ace-line ace-line old-record-id-doxusxcXk6AK1vzzTRHWYgYnzEc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-E8S7dMOlLoD0XexJhPRun2fssra"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Proof of Reserves is an important tool for enhancing transparency and user trust in the cryptocurrency industry. While it is not a perfect solution, the combination of on-chain data, audit tools, and user-side verification helps reduce the risk of fund misappropriation or fraud by platforms. As a result, it plays a key role in pushing the industry toward greater transparency and security.</span></div><div class="ace-line ace-line old-record-id-doxusklKPsQNqLBwSpalPn72etf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Ta2pdxkK2oJ8AaxLSlpueyJWsNe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Safeguarding user assets is MEXC's core mission. MEXC protects your funds through real-time risk monitoring and stands ready to offer full, immediate compensation in the event of any platform-related losses. The platform ensures asset security through three key measures:</span></div><div class="ace-line ace-line old-record-id-doxusahSiTpADyZAC2DGMgiHaDf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-ONgNdQEZ4oO2IuxrTwyupXEzsph"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>1) Reserve Ratio Over 100%</strong>: Transparent and secure reserves eliminate concerns about liquidity crunches.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Be3cdKxk2o7FBjxJ9yTuwNJQsrf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>2) Secure Asset Storage</strong>: Assets are stored using a hybrid system of cold and hot wallets to ensure maximum security.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-BFtcdRy3woHVCvxGX43u5QHnsif"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>3)</strong><strong><a href="https://www.mexc.com/learn/article/17827791511087"> Insurance Fund for Futures</a></strong>: Covers losses that exceed margin levels, giving you greater peace of mind while trading.</span></div><div class="ace-line ace-line old-record-id-doxusSoyCY0tQpa00CIwjsu8Zuc"><br /></div></div>
<div><div class="ace-line ace-line old-record-id-doxusVAnLr5370D6wWDoiQr3Fmg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal fees refer to the fixed cost required for each digital asset withdrawal, used to cover the blockchain network fees when transferring cryptocurrency outside of your MEXC account.</span></div><div class="ace-line ace-line old-record-id-doxusTMUjMVsSBU2HGqoXcmSI9f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusJCuoxigKYSEOladz2XoxZf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Note: Withdrawal fees are determined by the respective blockchain network. In cases of network congestion or other factors, the fees may be adjusted by the network. You can view the real-time fee rate on the withdrawal page, the amount shown there is the most accurate. If you have any questions about withdrawal fees, feel free to contact our online Customer Service.</span></div><div class="ace-line ace-line old-record-id-doxusoWRCqOe0oxmCUIoIkpDVxK"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxus4jfSnyKHa9qUL6Oq3jz2jc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Reminder: Withdrawals to another MEXC user address are free of charge and will be credited quickly.</span></div><div class="ace-line ace-line old-record-id-doxusGqE0k0wjH1gmvQ35XRatcQ"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VZSzdjn8joWWTpxytazupc97s2b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For a full overview of trading, deposit, and withdrawal fees, please visit the <a href="https://www.mexc.com/fee">MEXC Fee page</a>.</span></div><div class="ace-line ace-line old-record-id-doxusCAZ0oZGJHPdEDBDNkX7Jbc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusvx6ytLmhnlblfk7gvD8rKe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250811233359397Q1p97jFekoFw7S.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxusvnZU7kCmen8DfxUMUls6Kg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxus7xdgJmdVVtOoJFUAG4Nl3e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For additional details regarding withdrawals, please refer to the following resources:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-doxus2gOrlUn7SjYSTGowW6EW9d"><div><a href="https://www.mexc.com/learn/article/how-to-make-a-withdrawal-on-mexc-/1" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Make a Withdrawal on MEXC</a></div></li><li class="ace-line ace-line old-record-id-doxuszTgfTaSvbzfVmIrocdjmhP"><div><a href="https://www.mexc.com/learn/article/how-to-set-withdrawal-settings/1" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Set Withdrawal Settings</a></div></li><li class="ace-line ace-line old-record-id-doxusxSpE80vZyABcZ3LOUA9Fof"><div><a href="https://www.mexc.com/announcements/article/360020368251" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal Not Received</a></div></li><li class="ace-line ace-line old-record-id-doxusGiNdIpQauWyh9zatJLuEqO"><div><a href="https://www.mexc.com/announcements/article/360020366031" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Common Withdrawal Issues and How to Resolve Them</a></div></li></ul><div class="ace-line ace-line old-record-id-Q0SgdCj1YoAOD3xs3jfuoAyssRc"><br /></div></div>
<div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. What if I withdraw to the wrong address?</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your withdrawal is still in one of the following statuses, Pending Verification, Under Review, or Pending Processing, you can cancel it on the <strong style="font-weight:bolder">Funding History</strong> page (under the <strong style="font-weight:bolder">Withdrawal</strong> tab) and reinitiate the withdrawal using the correct address.</span></span></div><div><br /></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Web: On the MEXC homepage, go to <strong style="font-weight:bolder">Wallets </strong>→</span></span><a href="https://www.mexc.com/assets/record"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Funding History</strong></span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">→ click on the <strong style="font-weight:bolder">Withdrawal</strong> tab, and cancel the request there.</span></span></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">App: On the MEXC App homepage, tap your <strong style="font-weight:bolder">profile icon </strong>→select <strong style="font-weight:bolder">Transactions </strong>→<strong style="font-weight:bolder"> Deposits/Withdrawals </strong>→tapthe<strong style="font-weight:bolder"> Withdrawal </strong>tab, and cancel the request there.</span></span></div></li></ul><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">However, if you've already confirmed the withdrawal via email or SMS, the request will automatically be submitted to the blockchain and cannot be canceled. Due to the anonymous nature of blockchain addresses, MEXC cannot retrieve funds sent to the wrong address. If this happens, you'll need to try contacting the owner of the receiving address through other means to negotiate the return of your assets.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. Withdrawal Successful But Not Received</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Once your withdrawal is completed, if your account is linked to an email address, you will receive a confirmation email. You can also view the confirmation via your notifications:</span></span></div><div><br /></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Web: Click the dialog icon at the top right of the homepage (top left for MENA users) to view your notifications.</span></span></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">App: Tap the dialog icon at the top right of the homepage (top left for MENA users) to view your notifications.</span></span></div></li></ul><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your withdrawal from MEXC to another platform has not arrived, but the transaction shows as confirmed on the blockchain, you can copy the withdrawal TxID and contact the receiving platform's customer service team for assistance.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For instructions on how to locate your TxID, please refer to: </span></span><a href="https://www.mexc.com/learn/article/how-to-find-txids-on-mexc/1"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">How to Find TxIDs on MEXC</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Alternatively, you may also contact MEXC Customer Service for help retrieving the relevant TxID and associated transaction information.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3. Withdrawal Returned by Receiving Platform</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If a withdrawal to another platform is returned to your MEXC wallet, manual processing is required to credit the assets back to your account. Please follow the steps below:</span></span></div><div><br /></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Web: Go to the MEXC </span></span><a href="https://www.mexc.com"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">homepage</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> → scroll down and click <strong style="font-weight:bolder">Help Center</strong> → </span></span><a href="https://www.mexc.com/support/deposit-recovery"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Uncredited Deposit Return Application</strong></span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> → select <strong style="font-weight:bolder">Withdrawal from MEXC to another platform was returned</strong>, then follow the instructions to complete the form.</span></span></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">App: Open the MEXC App (homepage) → go to <strong style="font-weight:bolder">More</strong> → swipe to the bottom and tap<strong style="font-weight:bolder"> Help Center</strong> → <strong style="font-weight:bolder">Uncredited Deposit Return Application </strong>→ select <strong style="font-weight:bolder">Withdrawal from MEXC to another platform was returned</strong>, then follow the instructions to complete the form.</span></span></div></li></ul><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Manual credit processing will be completed within 1-3 business days. Please wait patiently after submitting your application.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Note: The amount returned may be different from the original withdrawal amount due to fees deducted by the receiving platform.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">4. What to do if I forgot to enter the Memo or entered the wrong Memo?</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you realize that you forgot to include the Memo (or entered it wrong) <strong style="font-weight:bolder">before</strong> confirming the withdrawal via SMS or email, you can cancel the withdrawal on the <strong style="font-weight:bolder">Funding History</strong> page (under <strong style="font-weight:bolder">Withdrawal</strong>) and resubmit it with the correct address and Memo.</span></span></div><div><br /></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Web: From the MEXC homepage, click <strong style="font-weight:bolder">Wallets</strong> on the top navigation bar → select <strong style="font-weight:bolder">Funding History</strong> → click on the <strong style="font-weight:bolder">Withdrawal</strong> tab, and cancel the request there.</span></span></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">App:On the MEXC App homepage, tap your <strong style="font-weight:bolder">profile icon</strong> at the top → select <strong style="font-weight:bolder">Transactions</strong> → <strong style="font-weight:bolder">Deposits/Withdrawals </strong>→tap the <strong style="font-weight:bolder">Withdrawal </strong>tab, and cancel the request there.</span></span></div></li></ul><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you discover that you forgot to fill in or entered the wrong Memo after confirming the withdrawal via SMS or email, you can copy the withdrawal TxID and contact the receiving platform's customer service team to inquire about retrieving your funds.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For instructions on how to locate your TxID, please refer to: </span></span><a href="https://www.mexc.com/learn/article/how-to-find-txids-on-mexc/1"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">How to Find TxIDs on MEXC</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Alternatively, you may also contact MEXC Customer Service for help retrieving the relevant TxID and associated transaction information.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">5. What to do if my withdrawal doesn't arrive?</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the withdrawal status is <strong style="font-weight:bolder">Processing</strong>, the delay may be due to the nature of the blockchain network or potential network congestion. Please be patient while the withdrawal is being confirmed.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the status shows <strong style="font-weight:bolder">Withdrawal Successful</strong> but the funds have not arrived after a period of time, please be patient and wait until the transaction has reached the required number of confirmations on the blockchain as specified by the receiving platform. You may also copy the TxID from MEXC and contact the recipient platform's customer service team for further assistance.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your withdrawal request has been pending for over 6 hours without a TxID being generated, please contact MEXC Customer Service immediately and provide a screenshot of the withdrawal request. We will assist in resolving the issue.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For more details on withdrawal statuses, please refer to </span></span><a href="https://www.mexc.com/announcements/article/360020368251"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Withdrawal Not Received</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">6. Token Activation</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Due to differences in blockchain network mechanisms, certain tokens on specific mainnets require the recipient wallet address to be activated before a transfer can be successfully completed. If the token has not been activated in the wallet, the transfer may fail.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">When you initiate a token withdrawal from MEXC, the system will automatically detect whether the destination address has been activated for that token. If not, you will receive a corresponding prompt during the withdrawal process.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">You can also manually verify whether your token address is activated by checking it on the relevant blockchain explorer.</span></span></div><ul start="1" style="list-style-type:disc"><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/announcements/article/16062802356377">How to Activate HBAR Token Address</a></div></li><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/announcements/article/16064085309465">How to Activate XRP Token Address</a></div></li><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/announcements/article/16065935448985">How to Activate ALGO Token Address</a></div></li><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/announcements/article/16064877180057">How to Activate APTOS Token Address</a></div></li></ul><div><br /></div></div>
<div><h2 class="heading-2 ace-line old-record-id-doxusskGTzJxiDz5JgRSvPhg6oh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. Explanation of Unreceived Withdrawals:</strong></span></h2><div class="ace-line ace-line old-record-id-doxusk19PR6DkSKUwZXCyzOYwUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SrjFdyPbgodAcyxfpZUuc2YRscb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For blockchain asset withdrawals, the process generally involves three stages: initiation by the sender, confirmation on the blockchain network, and receipt by the destination address. </span></div><div class="ace-line ace-line old-record-id-doxusPBn0KAUarkDrFhQMTvUByQ"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KHWJdCPymoo1f3xASm9u4X02sjd"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Step 1: The sender initiates a withdrawal request to transfer assets from the originating account.</strong></div><div class="ace-line ace-line old-record-id-doxusRGCDfBMRwFHAG2vixMzcHe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CzDadpJFTohA6AxfVJMu3c6hsmb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">On MEXC, depending on the specific token and network conditions, a unique transaction ID (TxID) is typically generated within 1 to 60 minutes after the withdrawal request is submitted. This indicates that MEXC has processed the transfer and broadcast the transaction to the blockchain network for confirmation.</span></div><div class="ace-line ace-line old-record-id-doxusxr93JML3yNU5z0LvIR2Svs"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VZHadpGsZoomqQxh3bJuazWuskf"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Step 2: Confirmation on the blockchain network.</strong></div><div class="ace-line ace-line old-record-id-doxusH51Z7IAuVOdv0ICSBLkO7U"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-M4C1d7X77o10Kjx9Nv4urGTMswf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">During this phase, miner or validator nodes on the blockchain network verify the transaction and include it in the blockchain's transaction history. The time required for confirmation may vary depending on network congestion, transaction fees, and the specific characteristics of the blockchain being used. You can click the chain icon at the end of the <a href="https://www.mexc.com/learn/article/how-to-find-txids-on-mexc/1">TxID</a> to view the transaction's confirmation status on the corresponding blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxussWJb90AcABLWb6LqL9HwUd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-WChKd1FkYol1HWxy62fua8RSsLc"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Step 3: The receiving party acknowledges and confirms the transfer.</strong></div><div class="ace-line ace-line old-record-id-doxusCVUcb5sfiWBbh3mPNSZwIf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-G4Uad1n66oBrOWxgcI0u9EHMsbb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Once the transaction is confirmed by the blockchain network, the assets are credited to the destination account. You can verify the number of confirmations and transaction details using a blockchain explorer or other relevant tools.</span></div><div class="ace-line ace-line old-record-id-doxusD6Q3iaxdo93ePVAP9cY2bd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-GHpbd6EcdofiqLx8zAiuIVIGsTf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. Withdrawal Statuses and Corresponding Solutions:</strong></span></h2><div class="ace-line ace-line old-record-id-doxusdPGWyqzJOKJ2q4Pgfa6YTg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="167" /><col width="254" /><col width="420" /></colgroup><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusUogi1o70VhA9hKmWAECDmh"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal Status</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus6d1l6acDfTmmHabAvbx1Be"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Status Explanation</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus70u8h8l9xszwzWyKJFsH0e"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Solution</strong></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusZJZuGdIi2Dg9sMEp17jsAg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Pending Verification</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusONPPkS7rnlhc5HMe5faVqo"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal request submitted</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus0yo97NyincWjozYrdyrpjc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">This withdrawal requires a secondary confirmation. A confirmation link has been sent to your registered email or phone number. Please access the link and verify the last four digits of the withdrawal address. If the address includes a Memo or Tag, enter the last four digits of the public address.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxuswR0NDZ4awT6Z3BW5FbdcHd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Under Review</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusLQnoQ7xlknXW6iL2V7Y27g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal request is under manual review</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus8dS4xxMkeBAS3oNMRUYOZf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Your withdrawal is currently being reviewed. The estimated processing time is 5-60 minutes.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusfESwN1juK0GSlO8PQze8oc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Pending Processing</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusOIX5OxtpuncCeCU2suLeXd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal request is waiting for system processing</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-doxusvr8vVoGV9CitmrU14yQSOc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If your withdrawal remains in "Pending Processing" status for an extended time, please double-check whether the specific withdrawal channel is currently functioning.</span></div><div class="ace-line ace-line old-record-id-CtA5dvMhMojIuwxLm7pudTjSsOh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal channel closed: The withdrawal channel is currently closed. Please wait for it to reopen before trying again.</span></div><div class="ace-line ace-line old-record-id-BuRmdCgJeoVmt5xMsG4uS6IAs8c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal channel open: The withdrawal was not successfully submitted. Please contact Customer Service for assistance.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusKdtQPZlsVAOFz6yk7EqXFb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Processing</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusq0xrFim4S0c7TdUddqJgMg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal is being processed by the system</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusu3r2zPsiTOj7UZOChaJVVh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The withdrawal is currently being processed. Please wait patiently. If you need to cancel the withdrawal at this stage, please contact Customer Service to submit a cancellation request. For additional reference, please see: <a href="https://www.mexc.com/announcements/article/17827791528659">How to Cancel a Withdrawal</a>.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusVX9jcMP7qPL0NQrfXxGL8f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Pending Blockchain Confirmation</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusn7WexAnzunkRrjbIiRmpIb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Awaiting confirmation from the blockchain network</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusbdD7DqYucj9sucz9YDJvGg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The withdrawal has been sent. Please wait for the transaction to be confirmed on the blockchain.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusnJwnJrS4xFJEPe37Q0NTvh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Pending Block Confirmation</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus5IEL2K3E0dRsZtObz5BV4d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Transaction is waiting to be included in a block</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusePV51ffQbHP1nV0RUBABae"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The withdrawal has been sent. Please wait for the transaction to be included in a block.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusbEP8fYB0uwdhaHrwCIaM6c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Cancelled</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxuszBdwqVENBO8Mj5GYvNWOxe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal request has been cancelled</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusi2qJsm4VDwGIux0R0d1ajg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The withdrawal was canceled. You may submit a new request. If the cancellation was not initiated by you or your assets are frozen, contact Customer Service immediately.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusc3q94lTqCnYRvVNY05EvQg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal Successful</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusUG8OlJZpRKZPevugv0gLgC"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal completed successfully</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus9QmwnqR32vDbrf3iAWMEve"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Your assets have been sent from MEXC to the specified address. If the recipient has not received them, contact the receiving platform to verify the deposit.</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-doxusmg1uoP06riMgmpAIyUo0xg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ROPydFAzno8AdmxKZqnunOu2sPc"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Reminders:</strong></div><div class="ace-line ace-line old-record-id-doxus5xEG74EbcVJ5jAsRB8UHUb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NtMEdtZlDoXi9pxJWA6uLhYFsMf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1) If the status is <strong>Processing</strong>, the delay may be due to the nature of the blockchain network or potential network congestion. Please be patient while the withdrawal is being confirmed.</span></div><div class="ace-line ace-line old-record-id-doxusFs4gt9BmasoIsdnV5pSCsd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LDJqdMjXCo2YG4xOTtZuWCecs3c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2) If the status shows <strong>Withdrawal Successful</strong> but the funds have not arrived, we recommend that you copy the withdrawal TxID and contact the receiving platform for further assistance.</span></div><div class="ace-line ace-line old-record-id-doxusuTofpL4A6GrTFfivxkaR0b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZIWEd3nXIot1F9x6cQbu7kPtsib"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3) If the withdrawal request does not generate a TxID within <strong>1 hour</strong>, please go to <strong>Wallets → Funding History → </strong><strong><a href="https://www.mexc.com/assets/record">Withdrawal</a></strong>, locate the relevant request, and contact MEXC Customer Service immediately. Be sure to include a screenshot of the withdrawal record so we can assist you promptly.</span></div><div class="ace-line ace-line old-record-id-EBDJdYWTpofANhxTcvpuw5PHsCh"><br /></div></div>