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How to Cancel Your Merchant Status on MEXC P2P

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MEXC
Merchants who no longer wish to maintain their merchant status on MEXC P2P can submit a cancellation request through either the official website platform or mobile app. The following sections provide step-by-step instructions for cancelling one's merchant status along with important details to note.


Who can cancel merchant status?

Only verified merchants (approved accounts) can submit a cancellation request.
  • If you've applied to become a verified merchant, but are not yet verified, cancellation is not possible until the application is fully processed.
  • Important: Once your merchant application is approved, you will not be able to cancel your merchant status for the next 30 days.

How to cancel merchant status via the MEXC website?

  1. Log in to your MEXC account on the official website.
  2. Navigate to the P2P User Center under the More dropdown.
  3. Click Cancel Merchant Status.
  4. Select a reason for cancellation and confirm the request.

How to cancel merchant status via the MEXC app?

  1. Open the MEXC App and log in.
  2. Tap on P2P and locate the 3 vertical dot dropdown.
  3. Tap on User Center → Merchant Center.
  4. Select Cancel Merchant Status.
  5. Follow the instructions to confirm and submit your request.

Can I undo my cancellation request?

No, once a cancellation request is submitted, it cannot be withdrawn during the review process. You will need to wait until the review is complete.

How long does the cancellation processtake?

  • All requests are processed within 7 business days.
  • Your merchant privileges will remain active during this review period.

What happens to my security deposit?

If you have a security deposit locked as a merchant, it will be unfrozen within 24 hours after your cancellation request is approved.

Can I reapply after cancelling?

Yes, but reapplying is blocked for 60 days from the date your cancellation is approved.

Important notes:

  • Merchants must initiate this process manually. Customer Service cannot process the request on your behalf.
  • Cancelling your merchant status does not affect your trade history or user profile.