<div><h2 class="heading-2 ace-line old-record-id-doxus9zZscM0y0hkmOmChH15aef"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. Why is KYC Verification Required?</strong></span></h2><div class="ace-line ace-line old-record-id-doxusouIoO3zAwoUR5YJZKA27bh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ENxPdF9gEo6TIdx4xaPuUltWsSg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">KYC (Know Your Customer) refers to identity verification. By completing KYC verification, the platform can identify the actual account holder and the ultimate beneficiary of transactions, thereby strengthening oversight and helping to prevent fraud, money laundering, and other illicit activities.</span></div><div class="ace-line ace-line old-record-id-CIXndxrKCoDBCJxmYiouMKFJs0e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-A78gdAuMnoK65uxqb1XuxLRRsu8"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For more information, please see <a href="https://www.mexc.com/announcements/article/17827791519717">Why is KYC Verification Necessary?</a></span></div><div class="ace-line ace-line old-record-id-doxuseunl4iGftRj5R7UH50Hfuc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-PuoxdR6qToQw97xIOcjuIRZVsz5"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. Account Privileges by MEXC KYC Level</strong></span></h2><div class="ace-line ace-line old-record-id-doxus0F8sPwNENLlKQvCh57MSfh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="201" /><col width="201" /><col width="201" /><col width="201" /></colgroup><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusbIjR2HP9qx2P1cABwHNGsj"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>KYC</strong><strong> Level</strong></span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxuscD62M1n0POupcYdt5SbOAg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Unverified</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusV9g3CZnqCYGdmF2Y8LN3hf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Primary </strong><strong>KYC</strong></span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusqmSIzRAvBCStS5SZX6MMlf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Advanced </strong><strong>KYC</strong></span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusB7ifzTnkxGbQDiO8pCXomg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Crypto Deposit</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusIueda3SPaOHaZFdZ00vdk5"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Unlimited</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusTS0sITc7TheXmjAXxss78d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Unlimited</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusqRAMMqG35UuaOdH3otLwdb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Unlimited</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus35U2M2rNzqquxJAYc8OjxF"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Crypto Withdrawal</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusaU4WdcY7O7TomMvUxmRAge"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">10 BTC/day</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxuspwBkumcAPHuTCpramnirxh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">80 BTC/day</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusT6aFvRGr4fMZ37gNcAVSse"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">200 BTC/day</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus28I0uaxrqB325YLHUqW9wd"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Fiat Trading</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusMGbVuMpBM7E2eVFFAHBRTd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">❌</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusxSl4i7AVmAO048JJn7LMdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">❌</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusTs7aKGmZFnfGulBmvnwiIg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">$20,000/day</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusZLP2Rv5DTQp7zeVcrY4mug"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Spot/Futures Trading</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusbvjqOTY5S5Ic0giM8hwXdw"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusTaAUb4U35ERZogVw6mAgPf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxushqFMVe1mYBIGQ0fyVpilJb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusP5twP01hqzHyZfkOlK9POu"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Platform Events</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusC9DcWtFhUMweYpcWHJp76g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus6uJxMfi2l6gXU8qAmb2uXg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusC5jd2Ck7U2Cd96IShHJDDe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-YSM2dFkzKo00lFxl4PsuMCQYsmg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-BpZyd4Zx9oZd8dx6VbYuB3kbsoh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. What Documents Can Be Used for KYC Verification?</strong></span></h2><div class="ace-line ace-line old-record-id-doxus2RWaJd0tidsK5t6c94vFhf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KuAMdrbiooHHqex7voIulPudsRd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Acceptable KYC documents include: ID card, passport, driver's license, and residence permit. Once the required information is submitted, the platform will conduct the verification review. For more details, please see <a href="https://www.mexc.com/announcements/article/17827791519719">What Documents Do I Need for KYC Verification?</a></span></div><div class="ace-line ace-line old-record-id-doxusuAAXroGJ7EJo9rY9QYMLKe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-WjfqdRR2Gokn9kxmBvwuhLq1s3c"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>4. How to Complete KYC Verification</strong></span></h2><div class="ace-line ace-line old-record-id-doxusHjmdwhQ0n3IrFzuYCUkWJh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IrmhdmK2Zo0mRwx8jpWuGPOUsxb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You can complete KYC verification by following the instructions on the <a href="https://www.mexc.com/user/id-auth">KYC verification</a> page. For step-by-step guides, please refer to:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-LFH3dznMeoqaJcxQTQDuLyRjs9b"><div><a href="https://www.mexc.com/announcements/article/17827791519718" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Complete Individual KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-WRQfd2Eflox4d9xvhFMubkbVsBh"><div><a href="https://www.mexc.com/announcements/article/360041069032" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Perform Advanced KYC</a></div></li></ul><div class="ace-line ace-line old-record-id-doxusMP8JDowFjzEhMmMJXlHSAc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-SdqqdeHghoFa5Exclzquccjpsdd"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>5. How to Check Your KYC Verification Result</strong></span></h2><div class="ace-line ace-line old-record-id-doxusAHEnENHCrQfMVRCDv2kTob"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-RIVSdObXmozHMpxUgemuAVKVsmb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">After you submit your KYC verification, MEXC will send the result to you by email. If your application is not approved, you can check the reason in the email sent to the address registered with your MEXC account.</span></div><div class="ace-line ace-line old-record-id-doxusAzPWcnosrbAtE3C3pj9P6f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxuscWNoq1B9ieK7qAlsseFH0c"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250825165736869hwEyoBrwFSYPCF.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusFIvb8niIpRtexFgCaxaEDb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusEuV8WHfHz9odHelILoCxcd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Alternatively, you can go directly to the <a href="https://www.mexc.com/user/id-auth">KYC verification</a> page to check your verification status.</span></div><div class="ace-line ace-line old-record-id-YNhKdXPifoDv1Tx5cjtuYedcsDg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxus9e3xPNa9eYXrqhSE2sgaCh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202508251657371484MAFetohDuoT3u.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusfwGPEycUn0UzNVtWJGaoOd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-TcHydgI3yo7xXQxVJd8u8vCys6f"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>6. Common Reasons for KYC Verification Failure and How to Resolve Them</strong></span></h2><div class="ace-line ace-line old-record-id-doxuskBdZJpCyw6USwIGPBGokge"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="100" /><col width="205" /><col width="245" /><col width="270" /></colgroup><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-NUr9dkpZRogrolxBYmjutYcXsud"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">No.</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-CtLwd1dIGoYwPVxNx0Wuc4C7sAf"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Common Failure Reason</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-OQm6deZp1o0sYcxJJAjurVeOsih"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Possible Cause/Description</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-FuB0d73TboMdqYxZH6juDs77srU"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Solution</strong></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-FCpadhvb9oKBbYxAcxuu4dZ6sdJ"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1</strong></div><div style="text-align:center" class="ace-line ace-line old-record-id-QHRZdtBLyoz0PHxuQXAuUPFesdc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Uq4LdaSe8oG0nAxbu9EuRaz2sBe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Invalid or incomplete document information. Please ensure your full name and photo are clearly visible, or submit another type of document.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-XUZzdqZGIokvJBxUasSuHaFSsje"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The document photo is blurry or partially unreadable, making it impossible for the system to verify. The document type is not supported by MEXC.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-WnFmdrhBeoqA7BxMqhJuppfZsCc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Ensure the document photo is clear and legible, especially key details such as full name and photo. Re-take and upload a valid document. MEXC only supports the following document types: ID card, passport, driver's license, residence permit.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-SDNvd5rODom0BMxns0uuZqLEsMf"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2</strong></div><div style="text-align:center" class="ace-line ace-line old-record-id-DL8AdLDwgoRBhSx67zOuaKCjsJe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-AhMgdjUXnoHZ8TxPfaSux2Fpsie"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">This document has reached the maximum number of accounts allowed for verification. Please use a different document.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Bl2YdOjWAoE9qqxlU5GulQGlskb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The document has already been used for multiple accounts, exceeding the platform's limit.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Z2Lede5BeosbiVxqhTmuKDg2s7c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Submit a new document that has not been linked to any other account, or use another type of valid document.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-GRWbdxqFPog39JxEphfu8ubWsXe"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-VnNhdMU4moeGOLxBbxsuHnWdsyg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The document has expired. Please submit another valid document.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-T2QUdtyN8oL5WgxeEGQuXQOKshe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The submitted document has passed its validity period and is no longer accepted.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-F8NEdkLmBob2hDx5U4Zu45vRsec"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Upload a valid, unexpired document to ensure successful verification.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-BeOTdvb3foOgaDxflq1unluqshb"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-HHAzdDaEeoAuPGxHB9JuTVdfsQg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Screenshots or photocopies are not accepted. Please submit the original document.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-XJmFdGuqeofN7ex3HH5uL065scc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The uploaded file is a screenshot or photocopy rather than a clear photo of the original document.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Fcj6dbsj0oySwAxK1K1uFbkgsHb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Upload a clear photo of the original document. Screenshots and photocopies are not supported.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-K7IYdB6FYoXqfgxeMfUu97uxs3b"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-K1KfdHXC4oo7rpx8D4nueFFns8e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Incomplete document information</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-RQjJdYzsdoMZU8xYVjSu2Zerspb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Key details (e.g., name, ID number) are not fully visible in the uploaded document photo, preventing system verification.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-H1eIdOAnLoTznPx085MuKNp1skd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Re-take and upload a complete photo of the document, ensuring all required information is clearly visible.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-W2bidBzpuoI9Azx9WuduKzrJsTf"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">6</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-YfEDd0EMNo1MH9xnOqNupX9usGf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Mismatch between Primary and Advanced KYC information</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-IMdtd72a5ouCwLxh2w1uFLtbsbf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Information provided in Primary KYC does not match the details submitted in Advanced KYC, resulting in failed verification.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-CPbqdSyilou6BsxGu81upFSnsRc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Review and ensure that the information in both Primary and Advanced KYC submissions is consistent.</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-doxusastoNHijThs0urYS3iAlbe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-DYjzdTfYdolCi9x7Vc6ueZUfsnq"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>7. Why Can't I Upload Photos During KYC Verification?</strong></span></h2><div class="ace-line ace-line old-record-id-doxusfIDiGjwdYmH42j3pJuJ1dc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-RaJYdjuS6oxydyxyOp4u9n3us9d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you encounter issues uploading photos or receiving error messages during KYC verification, please check the following:</span></div><div class="ace-line ace-line old-record-id-doxusPdZf6rxte9QInmToE0adsc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-T20ndMKr4oTB7cxld4HuxZKQsue"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1) Image format must be JPG, JPEG, or PNG.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-YlizdMIVsoCq7wxaWo8uQi8BsUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2) File size must be under 5 MB.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-CWkrdzknSo56Txx5tMnurSqXs6f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3) Valid documents must be your own original ID card, passport, driver's license, or residence permit.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Rsi1dHlCJorlmsxH6xZuxblMsad"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4) Your document must not be issued by a restricted country. For details, please refer to the <a href="https://www.mexc.com/terms">MEXC User Agreement</a>.</span></div><div class="ace-line ace-line old-record-id-FwkGdMEeuoxvyRxC2EsufVhNsrc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5) If your submission meets all of the above requirements but you are still unable to complete KYC verification, the issue may be due to a temporary network problem. We recommend trying the following:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-TVKddqCbSoxnDTxg1pHuQucxsDg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Wait for a short period and resubmit your application.</span></div></li><li class="ace-line ace-line old-record-id-PiOZdHqiHovCh2xfys4uuyghs0b"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Clear your browser or device cache.</span></div></li><li class="ace-line ace-line old-record-id-VvRcdiYSLoBzYbx9VjWubquwsHh"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Submit your application via the Web/App interface.</span></div></li><li class="ace-line ace-line old-record-id-M9WPdOA78o8FKLxm1iFuGPrascg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Try using a different browser.</span></div></li><li class="ace-line ace-line old-record-id-RZGgdlNgloGg8kxJ6QCuxbMmsNd"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Update the MEXC App to the latest version.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxusudKkb6QfSO6ZNRSCXjkLKg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-MwqAdeOj4oGIAwxzv9lu6qZNsLb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the issue persists after these checks, please provide a screenshot of the error message from the KYC verification page to our online Customer Service team. We will review the issue promptly and optimize the process to improve your experience. Thank you for your cooperation and support.</span></div><div class="ace-line ace-line old-record-id-doxuszKd7oPOdxkyvrNymEq1Mub"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-PYMSdgrHWosc7UxKKWMucOufsQc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>8. How to Resubmit KYC Verification</strong></span></h2><div class="ace-line ace-line old-record-id-doxusFBkceZhIfSVujjMq3Jhsve"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-TLoVd537HoSEKDxeR7VukiaEs0g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Based on the feedback from your verification result, please prepare the required documents again. Once ready, you can resubmit your KYC verification via the web or the App. For detailed guides, please refer to:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-KeRtdmtboosTBxxbD4fuTVTbs2i"><div><a href="https://www.mexc.com/announcements/article/17827791519718" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Complete Individual KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-FYkOdsi8LoNq9ZxnBMIunIsIsmg"><div><a href="https://www.mexc.com/announcements/article/360041069032" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Perform Advanced KYC</a></div></li></ul><div class="ace-line ace-line old-record-id-doxustfpLp3pTZ0kIjtSrU3gvlb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KHlpdZF2ioJPZCxmMFSufuIusBe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you are still unable to pass KYC verification after trying the above solutions, please contact online Customer Service or <a href="https://www.mexc.com/support/requests">submit a ticket</a> for further assistance. The MEXC support team will provide you with more detailed guidance.</span></div><div class="ace-line ace-line old-record-id-doxusc6svnmRJrQs5cYyU1G1Ulf"><br /></div></div>
<div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Introduction</strong></span></h2><div> </div><div style="text-align:left"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">This MEXC Earn Service Agreement (“Agreement”) is a contract between you (“you”, “your” or “User”) and MEXC Global (“we”, “our”, “us” or “MEXC”). It sets out the terms and conditions that governs your use of MEXC’s Earn Product (hereinafter referred to as 'Earn') and related trading services through mexc.com or any of our associated websites, application programming interfaces or mobile applications (collectively the "Platform").</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The terms and conditions in this Agreement are supplementary to the </span><a href="https://www.mexc.com/terms"><span style="color:rgb( 36 , 91 , 219 );font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">User Agreement, Privacy Policy</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">, </span><a href="https://www.mexc.com/risk"><span style="color:rgb( 36 , 91 , 219 );font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Risk Disclosure</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"> or any such other agreement or publication pertaining to MEXC’s Earn products or related trading services as may be published by MEXC from time to time (collectively, the “Legal Documents”). If the terms in this Agreement vary from that of the Legal Documents, the terms in this Agreement shall prevail. Before you use our Earn products and related services, you should read this Agreement and the Legal Documents, carefully.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">By using MEXC’s Earn products and related trading services (the “Service” or “Services”), you are deemed to have read, agreed, and fully understood the terms and conditions of this Agreement and the terms set out in the Legal Documents (including any revisions as may be published by us from time to time). If you do not agree to any terms or conditions set out in this Agreement or the Legal Documents, you are hereby advised to cease your use of the Services immediately. By continuing to use the Services, you are deemed to have agreed to the terms and conditions set forth in this Agreement and the Legal Documents in their entirety unconditionally.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Please note that certain users residing in specific jurisdictions may not access the Service, which may include North Korea, Cuba, Sudan, Syria, Iran, Mainland China, Singapore, the United States, the United Kingdom, Hong Kong, Russian-controlled regions of Ukraine (currently including the Crimea, Donetsk, and Luhansk regions), Sevastopol, and Canada (altogether referred to as 'Prohibited Countries'). The above list is non-exchausive in nature and may be subject to unilateral changes by MEXC without prior notice to you.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Definitions</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Save as defined below, all terms and references used in this Agreement shall have the meaning given to them in the Service Agreement:</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">“<strong style="font-weight:bolder">APR</strong>” has the meaning assigned to it in Clause 11;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">“<strong style="font-weight:bolder">Auto-Earn</strong>” has the meaning assigned to it in Clause 16;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">"<strong style="font-weight:bolder">Blockchain Network Architecture</strong>" means a network of decentralized nodes maintaining addresses and processing transactions in relation to addresses in accordance with the rules set out in their respective protocols.</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">"<strong style="font-weight:bolder">DApps</strong>" means apps that are operated by a decentralized Protocol and Blockchain Network Architecture.</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">“<strong style="font-weight:bolder">Early Redemption</strong>” means redeeming your Simple Earn Assets on a date earlier than the Redemption Date;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">“<strong style="font-weight:bolder">Fixed Savings</strong>” has the meaning assigned to it in Clause 9;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">“<strong style="font-weight:bolder">Flexible Savings</strong>” has the meaning assigned to it in Clause 9;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">"On-Chain Earn"</strong> has the meaning assigned to it in Clause 9;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">“<strong style="font-weight:bolder">Redemption Date</strong>” means the last day of the Term;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">“<strong style="font-weight:bolder">Term</strong>” has the meaning assigned to it in Clause 9; and</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">"<strong style="font-weight:bolder">Third Party Operators</strong>" means the third-party operators who own, control, or otherwise operate the DApps.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Service</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The Service allows MEXC users to deposit their Digital Assets on the MEXC Platform for a fixed or flexible term, so that they may earn Returns. The Earn Service is not a principal-protected product and users risk principal loss (in whole or in part).</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">In subscribing to the Service, you acknowledge, agree and confirm the following:</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(a) any voting rights that are attached to your Digital Assets shall be assigned or delegated to us during the Term;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(b) we may combine your Digital Assets with other user’s Digital Assets;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(c) you irrevocably authorize us to deal with your Digital Assets in any way it deems fit to generate the Return rate displayed on the Platform;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(a) we have the sole discretion to determine, from time to time, in relation to the Service:</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(i) minimum amounts of Digital Assets required to be deposited in order to subscribe to the Service;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(ii) the fund size of any particular Service;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(iii) any redemption period;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(iv) any redemption limits;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(v) any subscription limits;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(vi) any annual percentage rate; and</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(vii) charge any fees or charges; and</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(d) you are the legal owner of the Digital Assets that you deposit via the Service and guarantee that the sources of these Digital Assets are legal.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You understand and accept the risks that may arise from using the Service and the losses that you may suffer from using the Service, including but not limited to:</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(a) any loss you may suffer from the risks associated with the inability to trade Digital Assets. You are willing to bear the funding risks and potential financial losses caused by staking the Digital Assets and subscribing to the Service;</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(b) the expected Returns displayed on the Platform are the theoretical estimates of returns; they are not the actual returns guaranteed or promised by MEXC. Actual Returns may vary from the expected returns. Your final Returns will be based on the actual Returns you receive, which shall be distributed by us in our sole discretion. We do not make any guarantee or promise to the actual Returns that you may receive;</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(c) price fluctuations of digital assets and their derivatives may cause significant or total losses in a short period of time;</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(d) technical anomalies may occur, which may delay or prevent you from using the Service or performing related transactions and result in losses of your Digital Assets;</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(e) market anomalies may occur, which may result in losses of your Digital Assets; or</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(f) to maintain an orderly market, MEXC is required to add, remove, or change the policies, the terms of this Agreement or other relevant service agreements or terms from time to time. Any changes may benefit or harm individual customers like you.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Subscription</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You may subscribe to a particular Service by depositing, staking or allocating your Digital Assets for either a fixed or flexible period to generate Return from one of the following options:</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(a) On-Chain Earn: Digital Assets are deposited on-chain with third party DApps.</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(c) Flexible Savings: Digital Assets are subscribed, with Return accruing from T+1, where T is the day on which the Digital Assets are subscribed. You must stake a full twenty-four (24) hours to qualify for that day’s Return and any withdrawals made before UTC 2:00 forfeit that day’s Return.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Any selection you make when subscribing to the Service is final, and cannot be cancelled, revoked or edited.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Returns</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Your Digital Assets may accrual a Return at an annual percentage rate published on the Platform when a subscription is made (“<strong style="font-weight:bolder">APR</strong>”). A tiered-APR may apply, depending on the amount and type of Digital Assets</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The APR for any particular Service may vary from time to time. Changes to the APR will be published on the Platform. You are responsible for monitoring published rates and are advised to check the Platform regularly. MEXC will not be liable for any losses arising or connected with changes to the APR, whether or not you are aware of the changes.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For the avoidance of doubt, historical returns are not indicative of future returns. MEXC does not guarantee that you will receive the interest yield at the APR published on the Platform at the time you subscribe. You agree and accept that any representation concerning possible return at the time you subscribe to the Service is an estimate only and not guaranteed. Actual distributed yield may have slight discrepancies due to calculation rounding or precision errors.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Redemption</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Under Fixed Savings, you may subscribe at any time but are not be able to redeem your Digital Assets until the term subscribed for has expired (“<strong style="font-weight:bolder">Term</strong>”). On expiry of the Term, your principal amount and Return will be credited to you.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Under Flexible Savings, you may, at any time, subscribe or redeem your Digital Assets by selecting the redemption option on the Platform. After subscription, Return on your Digital Assets will start accruing from the next day and will be distributed to your Spot Account on a daily basis. You must stake an entire twenty-four (24) hour period to be eligible for payout of daily Return.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Auto Reinvest</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You will automatically Earn your Digital Assets under On-Chain Earn together with the interest earned in the preceding Term, for subsequent Terms (“<strong style="font-weight:bolder">Auto Reinvest</strong>”). Auto Reinvest will commence on the date of a successful subscription to the On-Chain Earn product and continue to be automatically renewed, until a successful Redemption on or before a Redemption Date.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC reserves the right to enable or disable the Auto Reinvest function in its sole discretion.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Auto-Earn</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You may opt to Earn your selected idle Digital Assets in your Spot Account into Flexible or Fixed Savings automatically (“<strong style="font-weight:bolder">Auto-Earn</strong>”). Staking will commence immediately when Auto Earn is enabled and occurs daily, until the occurrence of any of the following events:</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(a) you cancel the Auto Earn before the next staking occurs;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(b) the Flexible Savings has been fully subscribed or has reached its subscription limit; or</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(c) the Flexible Savings has been delisted or removed by MEXC in its sole discretion</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC reserves the right to enable or disable the Auto Earn function in its sole discretion.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">On-Chain Earn</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">On-Chain Earn provides a platform which presents on-chain investment and financial projects, which are third-party DApps offered by Third Party Operators on the public blockchains. These DApps are not assessed, managed, or operated by MEXC. Many of them are autonomous, i.e. they operate in a pre-determined condition set out by the Protocol or its source code. We are not affiliated with, and do not endorse these DApps, and we make no representation and/or warranty in relation to these DApps. You should conduct your own independent assessment and due diligence on the DApps before subscribing.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">We allow you to access DApps via the Service. Any action to stake your Digital Assets is entirely your own and we will only facilitate the Service at your request and instruction. Please note that when you state your Digital Assets, your relationship with the Digital Assets is directly with the DApps and/or the Third Party Operators.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">When you stake your Digital Assets with DApps, you may earn potential rewards granted by the DApps or the relevant Protocols. Returns are derived from the Protocols. Protocols are environments to which we exercise no control over. We therefore do not have any control on Returns. Any APY displayed are for reference only. You should conduct your own independent due diligence and risk assessment before staking your Digital Assets. In particular, you should review information relating to distributions of Returns, including any information on the actual APY, rewards, incentives, or any other service terms of the DApps or DApps Platforms.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Most DApps have a locking period in which you may not make any Redemption. You understand and acknowledge that the DApps are services owned, controlled, or operated by Third Party Operators, not MEXC. We therefore are under no obligation to, and do not ensure or guarantee the redemption of your Assets. You agree and accept that we shall not be liable for any Losses arising from or connected with your ability or inability to Redeem your Assets, or any delay in the redemption of your Assets.</span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Futures Earn</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You may subscribe to Futures Earn via its associated product page. You must have a valid Futures Account in order to subscribe to Futures Earn. Only certain supported Digital Assets within your Futures Account shall be eligible for enrollment in Futures Earn.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">After you subscribe to Futures Earn, the balance in your Futures Account will be recorded periodically. The balance shall include any amounts currently used as margin in any outstanding Futures positions you might have at the material time. Distributions paid shall be calculated based on the average of the snapshots taken. Any Distributions from Futures Earn will be credited into your Spot Account.</span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Distribution</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You understand and agree that between the redemption time and the actual arrival time, you will not be able to make any returns, transfers or other commands to the redeemed Digital Assets. You understand and accept that the actual time for the redeemed Digital Assets to be credited into your Spot Account or Futures Account, as the case may be, may vary or be delayed in some circumstances, including but not limited to events of extreme market volatility, network delays, a significant number of simultaneous instructions to redeem from other users, or any other unanticipated events. The arrival time shown on the website is final and MEXC shall not be liable for any losses caused by any difference in arrival time.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Liabilities</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The Legal Documents<strong style="font-weight:bolder"> </strong>set out situations in which you may incur losses or liabilities and MEXC assumes no liability. Without prejudice to those terms, those situations include:</span></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Inability to use the Service or make commands or perform trading operations due to failure, delay, interruption, lack of system response, delayed system response, lack or reduction of liquidity in the Service, or other abnormal circumstances;</span></div></li><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Service suspension for maintenance;</span></div></li><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Failure to transmit data;</span></div></li><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Force majeure events or accidents, such as typhoon, earthquake, tsunami, flooding, plague, power outage, war, turmoil, government actions, terrorist attacks, pandemic, epidemic, or other such acts;</span></div></li><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Service interruption or delay due to hacking, computer virus, technical adjustment or failure, website upgrade, banking issues, temporary closure due to government regulations or other such matters;</span></div></li><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Losses due to technical problems that cannot be predicted or solved by existing technical forces;</span></div></li><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Losses due to third parties;</span></div></li><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Losses due to changes in any Applicable Laws and Regulations, or government, regulatory or law enforcement orders.</span></div></li></ul><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You agree and accept that the above or any other reasons may lead to abnormal transactions, abnormal market and price fluctuations, market interruptions and other possible abnormal circumstances.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC reserves the right and sole discretion to refuse to execute or cancel your commands.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You agree and accept that MEXC shall not be liable for any losses caused by the risks described in this Agreement or the Legal<strong style="font-weight:bolder"> </strong>Documents<strong style="font-weight:bolder"> </strong>(including but not limited to any direct or indirect losses, actual losses or possible loss of profits).</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Risks of On-Chain Earn</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The DApps are services owned, controlled, or operated by Third Party Operators. On-Chain Earn simply collects the data from these DApps and presents them to you on the platform. You should be mindful that such a presentation does not indicate nor imply that we have any control or influence over these DApps. With the acceptance of the terms of this Agreement, you acknowledge and agree that the Services carry significant inherent risks, including but not limited to:</span></div><div> </div><ul start="1" style="list-style-type:disc"><li><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">Smart contract risks</strong>. Technologies such as Protocols and smart contracts on the blockchains involve cyber security and technology-related risks. Accordingly, there are risks when you interact with Protocols or smart contracts in On-Chain Earn Service, such as contract vulnerabilities, bugs, hacking incidents, malfunctions, cyberattacks, changes to blockchains or extreme fluctuations, among other risks. We assume no responsibility or liability for any such risks.</span></div></li></ul><div> </div><ul start="1" style="list-style-type:disc"><li><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">Disclaimer of Platform Use</strong>. We do not assume any responsibilities or liabilities for your use or access of our platform. We cannot and are not obligated to guarantee the outcomes of your use or access of our platform. You agree and accept that you shall solely bear all losses, expenses, costs, damages, liabilities, penalties, charges as a result of your use of our platform, and we shall not be liable for any Losses in connection with your use or access of the DApps, including without limitation, any transactions you dispute.</span></div></li></ul><div> </div><ul start="1" style="list-style-type:disc"><li><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">Fees</strong>. When you access the DApps, the third-party developed smart contracts or Third Party Operators may charge you handling fees, third-party protocol fees and/or service fees. Any information displayed on On-Chain Earn Service relating to such fees are for your reference only, as we cannot and do not guarantee its accuracy, applicability, reliability, integrity or appropriateness, nor shall we be liable for any Losses that may be caused directly or indirectly by your use of these contents.</span></div></li></ul><div> </div><ul start="1" style="list-style-type:disc"><li><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">Security of Assets</strong>. You understand and acknowledge that when you invest or state your Digital Assets in DApps, your Digital Assets are invested in DApps over which we have no control or influence. We are under no obligation to, and do not (i) monitor or guarantee the security of your Digital Assets; and (ii) ensure or guarantee the redemption of your Digital Assets, as the DApps are services owned, controlled, or operated by Third Party Operators, not us. You agree and accept that we shall not be liable for any Losses you may suffer as a result of using the Service, including but not limited to loss of your Digital Assets or inability to Redeem your Digital Assets from the DApps.</span></div></li></ul><div> </div><ul start="1" style="list-style-type:disc"><li><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">Third Party Terms</strong>. You may be subject to terms directly between the DApps / DApps Platforms / Third Party Operators and you with respect to your use or access of the DApps or DApps Platforms (“<strong style="font-weight:bolder">Third Party Terms</strong>”). Any such Third Party<strong style="font-weight:bolder"> </strong>Terms are solely between you and the DApps / DApps Platforms / Third Party Operators. We are not a party to any such Third Party<strong style="font-weight:bolder"> </strong>Terms, and we disclaim any and all responsibility and/or liability arising from such Third Party<strong style="font-weight:bolder"> </strong>Terms. You and the DApps / DApps Platforms / Third Party Operators are entirely responsible for communicating, agreeing to, and enforcing the Third Party Terms. You are solely responsible for reviewing such Third Party Terms before using or accessing any of the DApps or DApps Platforms.</span></div></li></ul><div> </div><ul start="1" style="list-style-type:disc"><li><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">Funding Risks</strong>. You may suffer Losses from the risks associated with the inability to trade Digital Assets while your Digital Assets are invested or staked in the DApps. You are willing to bear the funding risks and potential financial Losses caused by staking the Digital Assets and using the On-Chain Earn Service.</span></div></li></ul><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Disclaimers</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">By electing to use any of the Services, you understand and agree that MEXC shall have the right to put the enrolled Digital Assets into protocols and/or smart contracts at MEXC's discretion. In such an event, your enrolled Digital Assets may no longer be held in MEXC's custody. You understand and agree that certain risks may arise from this, and that MEXC shall not be liable for any losses that might result from these risks. MEXC may make known to you where and/or how your enrolled Digital Assets have been placed, but such information may not always be available.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC may, from time to time, suspend access to your MEXC accounts, the MEXC Platform, the Service and/or any other MEXC services, for both scheduled and emergency maintenance. MEXC will make reasonable efforts to ensure that transactions on the MEXC Platform are processed in a timely manner, but MEXC makes no representations or warranties regarding the amount of time needed to complete any such maintenance.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Although MEXC makes reasonable efforts to update the information on the MEXC Platform, MEXC makes no representations, warranties, or guarantees, whether express or implied, that the content on the MEXC Platform, including information in relation to the Services and any other MEXC Services, is accurate, complete, or up to date.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You are responsible for obtaining the data network access necessary to use the Services or any other MEXC Services. You are responsible for acquiring and updating compatible hardware or devices necessary to use the Service, any MEXC Services, the MEXC Platform, and any updates thereto. MEXC does not guarantee that any of the MEXC Services, or any portion thereof, will function on any particular hardware or devices. MEXC Services may be subject to malfunctions and delays inherent in the use of the internet and electronic communications.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Despite our efforts to ensure the security of your data and transactions, the risk of unauthorized access, hacking, data loss, or other breaches cannot be completely eliminated. You acknowledge that you bear the risk of any unauthorized access to your account information and any loss of Digital Assets resulting from such security breaches.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The field of digital assets is rapidly evolving, and changes in technology may require adjustments to the Services or how you interact with the MEXC Platform. MEXC reserves the right to modify the technology used, the features provided, or the Service requirements based on technological advancements or regulatory changes without prior notice.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You agree and acknowledge that we will have no liability to you in relation to any loss, costs or expenses that you suffer as a result of any inability by you to carry out a transaction or any cause beyond our reasonable control and the effect of which is beyond our reasonable control to avoid.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You understand and agree that MEXC's aggregated liability shall not exceed the Service fees MEXC received from you. </span></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">Mandatory Measures</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You agree and accept that MEXC strictly prohibits unfair trading practices. MEXC reserves the right to exercise control over your account, restrict, suspend or shut down your account in its sole discretion if you engage in any of the following conduct:</span></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Market manipulation, price manipulation, insider dealing, market distortion, or any other malicious wrongdoing or behaviour;</span></div></li><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Participation in any activities that MEXC regards as harmful to the market;</span></div></li><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Violation of any Applicable Laws and Regulation.</span></div></li><li><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Violation of the Legal Documents.</span></div></li></ul><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">In order to eliminate any adverse effects on the overall market, MEXC reserves the right and sole discretion to suspend or terminate your account, use of the Service, or refuse to execute or cancel your commands. MEXC shall not be liable for any losses (including but not limited to any direct or indirect losses, actual losses or losses of possible profits) incurred in connection with the above measures.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Indemnification</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You shall take every possible measure to protect MEXC from any damages arising out of your use of the Service or other actions related to your MEXC account.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You agree to indemnify, hold harmless and promptly defend MEXC and MEXC’s affiliates and associates (including our and their respective agents (if any) and the shareholders, directors, officers and employees of MEXC and MEXC’s affiliates and associates) (each an “Indemnified Party”) from and against any and all losses arising from or in connection with any claims, losses, liabilities, damages, judgments, penalties, fines, costs and expenses of whatever kind (including professional fees and reasonable attorney’s fees) which may be suffered or incurred by any of the Indemnified Party arising out of or related to your use of the Service or other circumstances set out in the Legal Documents.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Reminder</strong></span></h2><div> </div><div><span style="color:rgb( 31 , 35 , 41 );font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">By using our Services, you are deemed to have agreed to manage the potential risks thereof by your own, assess the value and risks of investment in Digital Assets, and bear the possible financial risks of losing all your investments. You are deemed to have agreed to take into consideration your own financial conditions and risk tolerance capacity before conducting any margin trading, and you clearly recognize the risks of Digital Assets investment. You understand that you may make profits or sustain losses when engaging in margin trading in Digital Assets. The Risk Reminder in this Agreement does not list all risks involved in margin trading of Digital Assets. You are hereby advised to have a clear understanding of this, and please be reminded that such investment may involve high risks and prudent investment is recommended.</strong></span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">We are not your broker, dealer, intermediary, agent, or advisor. You acknowledge and agree that we do not have a fiduciary relationship with or fiduciary duty towards you in connection with any transactions, decisions, or other activities you undertake when using the Services. We do not provide investment or financial advice of any kind, and no communication or information provided to you by us is intended as, or should be construed as, advice of any kind. All transactions are executed based on the parameters of your order instructions. All information displayed are for informational purposes only and do not constitute recommendation or endorsement of any kind. You alone are solely responsible for determining whether any investment, security or strategy, or any other product or service, is appropriate or suitable for you based on your investment objectives and personal and financial situation, and you alone shall be solely responsible for any Losses therefrom.</strong></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">No Financial Advice</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You acknowledge that your use of our Services on our Platform is entirely voluntary conduct of yours based on your own economic situation and your knowledge of the relevant risks, both of which are not related to us and any third party in any manner whatsoever.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">All dealings with you as undertaken by us will be on an “execution-only”, “non-advised”, and "as-is" basis. You are to rely on your independent judgment for your investments and you are not entitled to ask us to provide you with any investment advice relating to any transactions. MEXC does not, and is under no obligation to, provide you with any investment advice.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Language</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">This agreement is written in English. Although translations in other languages of this agreement may be available, such translations may not be up to date or complete. Accordingly, you agree that in the event of any conflict between the English language version of this agreement and any other translations thereof, the English language version of this agreement shall prevail.</span></div><div> </div></div>
<div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. Feature Overview</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you did not enter a referral code when signing up for your MEXC account, you can use the </span></span><a href="https://www.mexc.com/support/bind-inviter"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Self-Service Referrer Linking</strong></span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder"> </strong>feature to manually link a referrer.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. When Can You Use the Self-Service Referrer Linking Feature?</strong></span></h2><p><br /></p><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Only accounts that signed up within the past 72 hours are eligible to link a referrer.</span></span></div><p> </p><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Only main accounts can link a referrer; sub-accounts are not supported.</span></span><br /><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Reminder:</strong> Please contact Customer Service promptly for help if you receive a system message stating, "Your account does not support self-service referrer linking. Please contact Customer Service for assistance."</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3. Filling Instructions</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) On the </span></span><a href="https://www.mexc.com/support"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Help Center</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> page, click to enter the </span></span><a href="https://www.mexc.com/support/bind-inviter"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Self-Service Referrer Linking</strong></span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> page. You can complete the linking by entering either the referral code or the UID of the referrer.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250730142145207V0Va9kNb2VB4OH.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the referral code or UID you entered does not exist, the system will display the message: "<strong style="font-weight:bolder">This referrer does not exist. Please try again</strong>."</span></span><br /><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Please confirm the information with your referrer and ensure that the linking is completed within 72 hours of signing up for an account.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:500px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250730142145857M9Y73jI1eelSzq.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If a referrer signed up for an account after you (the referee), the system will be unable to establish the referral relationship. According to the platform's referral policy, only referrals where the referrer signed up before the referee are supported.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:500px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250730142145780KHreQ5bW9136MD.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your account shares the same identity information as the referrer, the referral relationship cannot be established.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:500px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250730142145031ZMK9ScTIQxr9r5.png" /></div><div><br /></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Click <strong style="font-weight:bolder">Confirm Linking</strong> to complete the process automatically.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Please Note: This will link a referrer to your account, not the friends you invite. This cannot be changed later. Please proceed carefully.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250730142146648xbZw8VTEr6SVtK.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Once the linking is complete, you can go to </span></span><a href="https://www.mexc.com/invite"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">My Invites</strong></span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">→<strong style="font-weight:bolder"> My Referrer</strong> to view the referrer's information.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507301421466869qYayhBCuTPaWn.png" /></div><div> </div></div>
<div><div class="ace-line ace-line old-record-id-BXsXdlhgaozwhuxgIKbuqDZxsWf">If your account has been flagged by the risk control system and subject to restrictions, please follow the instructions below to submit the required documents and complete the risk control review process.</div><h3 class="heading-3 ace-line old-record-id-C8kzdvSzHoN1vRx5SD9uyndjsI1">1. Submit an Application to Lift Risk Control Restrictions</h3><h4 class="heading-4 ace-line old-record-id-DOgpdP7DKomhGJx2Q1vuhZ3EsRb">To access the document submission page:</h4><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-RJPad0fsKoN2Wjxmw8cuPeeksyg"><div>Navigate to the <strong>Official MEXC Homepage</strong> → click <strong>Help Center</strong> → select <strong>Account Risk Review</strong> → proceed to the document submission portal.</div></li><li class="ace-line ace-line old-record-id-RxR0daIBTogymaxczBouAcqvsty"><div>Upon clicking the <strong>Apply</strong> button, the system will automatically redirect you to the upload page to complete the required steps.</div></li></ul><div style="text-align:center" class="image-uploaded gallery old-record-id-Aflhd1IkVolLbRxRbAjuMRFDslf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250523220224026k0U0pyKubletkT.png" style="max-width:100%;height:auto;border-radius:12px" /></div><div style="text-align:center" class="image-uploaded gallery old-record-id-DykUdBauzoVNjWxEekwuiLdosRf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202505232202191131OnMd9inqe9aT2.png" style="max-width:100%;height:auto;border-radius:12px" /></div><h4 class="heading-4 ace-line old-record-id-KetLdaQJ7omrtwxLFj3udgn8sid">Please upload the required documents as instructed on the page.</h4><div class="ace-line ace-line old-record-id-VjPpdxDeFoAgw8x2i4YuiqmAsMe">To help keep your account secure and ensure a smooth review process, please follow the on-screen instructions when preparing and uploading your documents. Please also keep the following in mind:</div><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-BNavd9nCtoAgKXxIUReupFO9suf"><div>All submitted documents must be authentic, clear, and unobstructed</div></li><li class="ace-line ace-line old-record-id-QtixdbJxooFZijxpHm1uXRPisyf"><div>Supported file formats: JPG, JPEG, PNG, PDF. Each file must not exceed 10 MB</div></li><li class="ace-line ace-line old-record-id-EfXJd79H9oeV2oxdZTpu7iGLsUf"><div>A maximum of <strong>9 files</strong> can be uploaded per submission. To avoid upload limitations, we recommend preparing all required documents in advance and submitting them in one go.</div></li><li class="ace-line ace-line old-record-id-FZ9Mdmr0ko24SFxtYvKuY23jsRc"><div>If the system prompts you to upload proof of source of funds, please refer to the <strong><a href="https://www.mexc.com/announcements/article/17827791510667">Proof of Funding Source Documentation Requirements</a></strong> for guidance.</div></li></ul><div style="text-align:left" class="ace-line ace-line old-record-id-FZDmd4LHCo1BqOxmi50uNVUCsMe"><br /></div><div class="ace-line ace-line old-record-id-MCjjd1xb9oT9U1xhos4uNI2Ss2c">If you encounter any issues during the submission process, feel free to contact MEXC online Customer Service for assistance.</div><div class="ace-line ace-line old-record-id-DbYrdaqMEoVl2GxT8R5u3R17syc"><br /></div><h3 class="heading-3 ace-line old-record-id-McUAdpeSloqXrGxVkFAuqTArsvb">2. Document Review & Risk Control Analysis Process</h3><div class="ace-line ace-line old-record-id-FcUsdjW00o87tzxmB3BuX7z4sCc">Once you have submitted your documents, we will begin the review process. The process generally consists of two phases, though specific procedures may vary depending on your account status:</div><div class="ace-line ace-line old-record-id-XhRxdEx0oozgBOxyxkRuFBkEsOg"><br /></div><h4 class="heading-4 ace-line old-record-id-ROo1dIqxwosFW9xhHvpuddH1sKe">Document Review Phase</h4><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-HOEBdYDlcoyfFoxpMSzuTtAPsXc"><div>The review typically takes around 3 business days, though actual processing time may vary. We appreciate your patience and understanding.</div></li><li class="ace-line ace-line old-record-id-SHjsd6mn7oN8QBxnUj6upznQsab"><div>You will be notified of the review results via in-platform messages and your registered email. Please check your inbox regularly, or visit the <strong>Account Risk Review</strong> section on the official website to track your progress.</div></li></ul><div class="ace-line ace-line old-record-id-Lv6FdTqT7oB8PhxA8s9ul4Hasvf"><br /></div><h4 class="heading-4 ace-line old-record-id-XOObd3BSuoh59wxtkJluH90osBc">Risk Control Analysis Phase</h4><div class="ace-line ace-line old-record-id-Cqe7d9kMdoIV9Ex7MUTum3O3slg">Each account is unique, and our risk control system performs dynamic assessments based on various factors to determine whether further analysis is required. In some cases, after passing the document review, the system will initiate a risk control analysis for a more comprehensive evaluation.</div><div class="ace-line ace-line old-record-id-MvVsdeJJyoUuayxYtIuu1Awfs7c">You can view the estimated analysis duration on the <strong>Account Risk Review</strong> page. This timeframe is for reference only and reflects the current system estimate.</div><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-HCtpdnWEkoSOBJx5x34u8cZYsph"><div>During the analysis, the system may request additional documents. Please pay attention to on-screen or email notifications and submit the requested materials promptly.</div></li><li class="ace-line ace-line old-record-id-V8QId6FpnooCEKxvggXuGYUbsWf"><div>While the review and risk control analysis are in progress, certain account functions may remain restricted. These limitations cannot be lifted manually or ahead of schedule.</div></li><li class="ace-line ace-line old-record-id-IUykdWC1aomwnFxkEcVut86zsHg"><div>Please do not submit duplicate documents, as this may disrupt the system’s verification process and delay your review.</div></li><li style="text-align:left" class="ace-line ace-line old-record-id-Rh9PdwCZZoQYPhxZTcUun8X4sEN"><div>In special cases, your risk status may change dynamically based on updated system assessments. Please refer to the actual status shown in your account for the most accurate information.</div></li></ul><div class="ace-line ace-line old-record-id-ZasXdXmRkoJZkIx6koRum7hjsBb"><br /></div><h3 class="heading-3 ace-line old-record-id-RpaXd1uUioFA46xGcQ8uoBaEs9c">3. Completion of Risk Review & Notification</h3><div class="ace-line ace-line old-record-id-JYXyddOEaoRcdAxiOjGu0ez5sRh">Once your account's risk review is complete, a notification will be sent via in-platform message and to your registered email address. Please check your inbox in a timely manner to confirm your account’s final risk status.</div><div class="ace-line ace-line old-record-id-ZiaKdsiG6oU5e3xoTETur8Fusch"><br /></div><div style="text-align:left" class="ace-line ace-line old-record-id-QFu5deux4oSLGExAdKxu5Tvdsng">If you have any questions about the review outcome or account functionality, please contact MEXC's online Customer Service via the official website. Thank you for your understanding and support.</div></div>
<div><div>When undergoing KYC verification on MEXC, there may be instances where verification fails. Below are some possible explanations and solutions:</div><div> </div><h2>How to Check KYC Verification Results:</h2><div>After submitting your KYC verification information, MEXC will send the results via email. If your KYC verification failed, an email explaining the reasons will be sent to the email address you used to sign up for MEXC.</div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202411201020217716uOwfc87d3Efz4.png" width="638" style="max-width:100%;height:auto" /></div><div>You can also check KYC verification results by clicking to visit the <a href="https://www.mexc.com/user/id-auth">identification page</a>.</div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241120102021815LHaQ5MYtcbl0Ua.png" width="644" style="max-width:100%;height:auto" /></div><div>Why KYC Verification Might Fail and How to Resolve It:</div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:100px" width="100" /><col style="width:262px" width="262" /><col style="width:262px" width="262" /><col style="width:262px" width="262" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"><strong style="font-weight:bolder">No.</strong></div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"><strong style="font-weight:bolder">Common</strong> <strong style="font-weight:bolder">Reasons for Failure</strong></div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"><strong style="font-weight:bolder">Possible Causes / Description</strong></div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"><strong style="font-weight:bolder">Solution</strong></div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"><strong style="font-weight:bolder">1</strong></div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>The document information is invalid or incomplete. Please ensure that your full name or portrait photo and other details are clear and visible, or submit another type of document.</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>The document photo is blurry or some information is unreadable, preventing the system from verifying it. The document is of a type not supported by MEXC.</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Ensure the document photo is clear and visible, especially key information like your name and photo, or retake and upload another valid document. MEXC only supports the following document types: <strong style="font-weight:bolder">ID card, passport, driver's license.</strong></div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"><strong style="font-weight:bolder">2</strong></div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>This document has already been used to verify the maximum number of accounts.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>The document has already been used for multiple accounts, exceeding the number of accounts allowed by the platform.</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Submit a new document that hasn't been linked to other accounts, or use another valid document type.</div><div> </div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"><strong style="font-weight:bolder">3</strong></div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>The document has expired. Please submit another type of document.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>The document submitted has expired and is no longer considered valid by the system.</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Upload a valid, unexpired document to ensure successful verification.</div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"><strong style="font-weight:bolder">4</strong></div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Screenshots or photocopies are not supported. Please submit the original document.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>The uploaded document is a screenshot or a photocopy, not a clear photo of the original document.</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Ensure that you upload a clear photo of the original document. Screenshots or photocopies are not supported.</div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"><strong style="font-weight:bolder">5</strong></div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Document information is incomplete.</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Key information on the document (such as name, document number) is not fully visible, and the system cannot verify it.。</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Retake and upload a complete photo of the document, ensuring all necessary information is visible.</div><div> </div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"><strong style="font-weight:bolder">6</strong></div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Discrepancy between primary and advanced KYC verification information</div><div> </div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>The information provided in primary and advanced verification does not match, causing the system to deny verification.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Verify and ensure primary and advanced verification information is consistent, especially key details like name and document number.</div><div> </div></td></tr></tbody></table></div><div>Other Things to Consider:</div><ol start="1" style="list-style-type:decimal"><li style="text-align:left"><div><strong style="font-weight:bolder">Image Format and File Size: </strong>Ensure that the uploaded files meet the platform's required formats (such as JPG, PNG, JPEG) and file size limits (image size should not exceed 5 MB) to avoid upload failure.</div></li><li style="text-align:left"><div><strong style="font-weight:bolder">Photo</strong> <strong style="font-weight:bolder">Background and Lighting: </strong>We suggest taking document photos in a well-lit environment, avoiding glare, shadows, or blurriness to ensure the system can clearly recognize all information.</div></li></ol><div> </div><h2>How to Resubmit KYC Verification:</h2><div>Before resubmitting, carefully review the [Why KYC Verification Might Fail and How to Resolve It] table above and prepare the relevant supporting documents. Make sure your device and camera are ready and that you are in a well-lit environment.</div><div> </div><h5>Web: Click [User Icon] → [Identification] → [Verify via Web/Verify via App].</h5><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241120102021819QLc9iekQ9Jzzzz.png" width="656" style="max-width:100%;height:auto" /></div><div>App: On the homepage, tap the top left [User Icon] → [Verify] → [Verify/Verify Again].</div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241120102021792VCeZeqnXWuEQOw.png" width="404" style="max-width:100%;height:auto" /></div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202411201020218330mIdauomCZtb5j.png" width="350" style="max-width:100%;height:auto" /></div><div> </div><h2>Still Need Help?</h2><div>If you are still unable to pass KYC verification after trying the above solutions, please contact online customer service or submit a <a href="https://www.mexc.com/support/requests">support ticket</a> for further assistance. Our customer service team can provide you with more detailed guidance.</div></div><p> </p>