<div><div class="ace-line ace-line old-record-id-doxus4tVT2sXGgNpr9hGs6LLK6e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusptpuctIte2QfRYjd0pU29c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Go to the official MEXC <a href="https://www.mexc.com/">homepage</a> and log in. Then, select <strong>Identification</strong> from your user icon.</span></div><div class="ace-line ace-line old-record-id-doxusdDrTowulHGauJd9GZijHsg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusiBPEGgkWl3s0bcCTWHsGtd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250829201212720byrQB5zZljaza9.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxusQjqBjQBF8jBuq0iFQWvD2g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusWevcAkpx0CdvCPOq2BGBAb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Click <strong>Switch to institutional verification</strong></span></div><div class="ace-line ace-line old-record-id-doxusfifrvK4z2xKJ1ReReJrK0b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusWJiAAOvY47OwQ8vWLmpGXe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250829201212732XnYluS41uVrck0.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxusIv12niKexliNmzXeusJFog"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxustnKLL2h2cOBGtOERtBpmVh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">On the Institutional Verification page, you will see a list of documents you need to prepare in advance. This is to prevent situations where incomplete materials disrupt the verification process, causing you to repeatedly exit and re-enter. It is recommended to gather all required documents before clicking the <strong>Verify Now</strong> button below.</span></div><div class="ace-line ace-line old-record-id-doxusGSv0omLTvmSGS68NGY7ord"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxus5HB2RIAkBRy5U6Lxab7hre"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC provides reference templates for Board Resolution documents and equity structure materials. You can click<strong> Template</strong> to download and use them.</span></div><div class="ace-line ace-line old-record-id-doxusZwXTYZzdgVlIxumKvS9YPf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusacbDEjLGQbJINfR1Yvjyrb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250829201212696IAHGKlDm7FFzWB.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxusxkHsvOUFMdIbydy22ud73M"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusweh1i9nJiN4nSgo6Y2sUle"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">On the document submission page, you need to fill in detailed information such as <strong>Institution Information</strong>,<strong> Company's Registered Address</strong>, and <strong>Company's Main Operating Address</strong>. After completing the form, click <strong>Continue</strong> below to proceed with entering institutional member information.</span></div><div class="ace-line ace-line old-record-id-doxusauW0d4b7CcQKSLjrCSjkrb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxuswASRbdYsxRYQe3q3tVKuXe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250829201213365l6SqI8DZ3iarub.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxus12Q29LGAZiY07OueSPa7kg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusKY3ARE2wsgqHRDl3dRzHt2"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">On the Member Information page, you need to provide information for the<strong> Company Authorizer</strong>, <strong>Individuals with significant responsibility for managing or directing the entity</strong>, and <strong>Ultimate beneficiary</strong>. After completing the form, click <strong>Continue</strong>.</span></div><div class="ace-line ace-line old-record-id-doxusDmUflguLQuEBvDjeiGp3qb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusvTJ1ckKfyrZxC0RVz5cIWe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250829201212847v4ZGrC154MCWyJ.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxusPTpuhJvAmg8ir6rVeSPULb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusdZ9KAr2wONyKa4NkGBdjVC"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">On the Upload Files page, you can start uploading the documents you prepared before beginning institutional verification. Once all documents are uploaded, review the declaration, check <strong>I fully agree with this statement</strong>, and then click <strong>Submit</strong>.</span></div><div class="ace-line ace-line old-record-id-doxus6xfvWDNqz5UGJXcTMmTAoe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusRleouQAYhf7Hr2zUe9sKVd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250829201213115b0rNloMPEs4zXO.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxusdUAOKmFUgdJrscvbu78jLv"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxus5UeJ2htzhMgTZnFnNQ1tph"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">After submission, you will enter the <strong>Review</strong> stage. Please wait patiently. Once approved, your institutional verification will be complete. Note that institutional verification is currently only supported on the web platform.</span></div><div class="ace-line ace-line old-record-id-doxus9MJPStUuBQV6JIhEsNKbMf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusHGNXljnRCly6pZCrvEQ3Jd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">After completing institutional verification, you can increase your account's withdrawal limit to 400 BTC within 24 hours and enjoy additional benefits available to institutional accounts.</span></div><div class="ace-line ace-line old-record-id-doxussT39NXQYdEORcZ6ffCqT6f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-doxuszGa9UyPaEZ98qTUNH14pFd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-doxusbFgyrkDqTcauczYzGKx0wb"><div><a href="https://www.mexc.com/announcements/article/17827791519718" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Complete Primary KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-doxusf4MbtG7QdiBruMiCaxoJDc"><div><a href="https://www.mexc.com/announcements/article/360041069032" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Complete Advanced KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-doxus720fJ72mTLaVov6SApVUqf"><div><a href="https://www.mexc.com/announcements/article/17827791529664" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Common Questions About KYC Verification</a></div></li></ul><div class="ace-line ace-line old-record-id-doxuszykPN8dA2CLr1jtEhgs71c"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-RNuSdGBsvoBHnJxd9tluz9sjsm8"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><a href="https://www.mexc.com/announcements/article/360041069032#:~:text=1.%20How%20to%20Complete%20Advanced%20KYC%20Verification%3A%20Web">Web Version</a></span></div></li><li class="ace-line ace-line old-record-id-CVo7d8wzHo38HFxwlNLuN1visOe"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><a href="https://www.mexc.com/announcements/article/360041069032#:~:text=2.%20How%20to%20Complete%20Advanced%20KYC%20Verification%3A%20App">App Version</a></span></div></li></ul><div class="ace-line ace-line old-record-id-doxuszvCwANg96irfUBoJVTUJ5d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-EJb1d4h6YonKdrxMASautMHqsAA"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. How to Complete Advanced KYC Verification: Web</strong></span></h2><div class="ace-line ace-line old-record-id-doxusOyinWz6NzyCsxroPtCC87c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxus8twmpZuTI9R9bkFFGjhODf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Log in to the official <a href="https://www.mexc.com">MEXC website</a>. From the navigation bar, click the <strong>user icon</strong> and select <strong>Identification</strong> to open the <a href="https://www.mexc.com/user/id-auth">KYC verification page</a>. Under <strong>Advanced KYC</strong>, click the <strong>Verify via Web</strong> button.</span></div><div class="ace-line ace-line old-record-id-TVntdMh32ol1TpxmjJfuYQZ5sCx"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusTGfAKuHgCIqDAeUz1Yxk6g"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202508272122545832IYF6AZz6JxEpi.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusEfEHi9QzxKWaS2FGa7Yvdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusKGqC1PBKBzdGYDBUzuOk2g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">On the Advanced KYC page, you will need to complete two steps: <strong>Proof of Identity</strong> and <strong>Facial Verification</strong>.</span></div><div class="ace-line ace-line old-record-id-doxusWDRJCd7ZLm5HwlisO3K4Dh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusAELEcsSI4NS5xN63c0B6sd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">To ensure a smooth verification process, prepare a valid ID document in advance and choose a well-lit environment. Then click <strong>Start Verification</strong> to begin.</span></div><div class="ace-line ace-line old-record-id-QhMAd93uRo3GG5xPmQruzgQhs7i"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusfiLppSQpaElkIgv4kSuxPt"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250827212255044VD3PLoTnPvNye1.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusgeBP3Pi2s2gNGnHu6hNywe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusiBUKonaHqlAXVITfXpoBld"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">On the Advanced KYC page, follow these steps to complete verification:</span></div><div class="ace-line ace-line old-record-id-doxusmsxlFm5j0o1zU9QF4juyuh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-VT97df9ftovrkIxHsVEuzttCsxd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Select document information</strong>: Choose the appropriate <strong>Country/Region (the issuing country of the document)</strong> and <strong>ID Type</strong>.</span></div><div class="ace-line ace-line old-record-id-doxus4WtnrcY9c3VYECI6opeKHh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusE4kJaSFCjx3hSsMQebuvjH"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Upload document photos</strong>: Take a new picture of or upload the <strong>front and back photos</strong> of your ID document. To ensure approval, the photos must be clear and complete, with all four corners visible. You can either take new photos directly or upload existing ones from your local album.</span></div><div class="ace-line ace-line old-record-id-doxusy2KCFSg8MlirnOk3YQOvHc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusVQCOl3hOJ2MJgQSbPRKXJe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Proceed to facial recognition</strong>: After confirming all information is correct, click <strong>Continue</strong> to start the facial recognition selfie verification.</span></div><div class="ace-line ace-line old-record-id-doxusvxHi1zTN67Cq8wYOiFmXje"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-EVPAdWu90oocf1xeoPEusIfds9d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Note:</strong> The document selection in Advanced KYC depends on your Primary KYC status:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-KX3cdm1K8ovW7exttWsulgg5sae"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you have not completed Primary KYC, you must reselect <strong>Country/Region (the issuing country of the document)</strong> and <strong>ID Type</strong>.</span></div></li><li class="ace-line ace-line old-record-id-HnNCd6WerooSIDxulatuUA5bsCf"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you have already completed Primary KYC, the system will automatically use your previously submitted information, and you will only need to select the<strong> ID Type</strong>.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxus5BKCMVVpH3IRSANFrQw9Je"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusTYWhOjwM6mxKmecMyRzjQh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250827212254378TUIjRho8xpG2bR.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusyaFdpzhgPLSlA9bFAjfr1d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxus91AygziMiy0y9m46gDH6Pe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Check the <strong>Data and Privacy</strong> box, then click <strong>Continue</strong>.</span></div><div class="ace-line ace-line old-record-id-YlJAdhuUBob6sexy2anuYiGesYg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxus0tg3fqvQm9K2m64UvX5jXg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250827212254135E3rp9b98L3NFEC.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusWZIBHFilNfTgbXMWhy17mh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxuswqTOno6ErMfLn9g6cJwTNf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Allow the app to access your camera for facial recognition verification. Once permission is granted, click <strong>Continue</strong> to proceed to the next step.</span></div><div class="ace-line ace-line old-record-id-BLZ9dzHDHoUlPpxbvv6u6MdAsyg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusmDtqmyW1FEYB8v0TL0hBfh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250827212254378ikceKCgREMy6bI.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusn2TgGWEkjkWiELCPMRFmwb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusd30wJMcJqDHYS5Nktf1bCe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Use your device camera and follow the on-screen instructions to complete the facial recognition verification and finish the Advanced KYC process.</span></div><div class="ace-line ace-line old-record-id-Usp3dFWsropqpux1sDcue5QDs9f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusJ8OoCBsLeRv1kO5T9L9flf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">During the facial recognition step, choose a well-lit environment and ensure your face is clearly visible, otherwise the verification may fail.</span></div><div class="ace-line ace-line old-record-id-doxusRvTnW2noqLZ2HTBB9lhLox"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxus7Y1k7z2Slg9cF2KgHHOHoe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Advanced KYC will be reviewed within 24 hours, and the result will be provided once the review is complete. Please wait patiently.</span></div><div class="ace-line ace-line old-record-id-XMrVd24vjogxRsxLuFWu7V21sid"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusKnQgvf2MOQPYGHy3ryMMdb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250827212254777rsaL6NGrTpj3Lc.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusWLXbWLDjWlARVZs43lK2fb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-KhOAdHT6hokw2oxj5yHus2dxsMd"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. How to Complete Advanced KYC Verification: App</strong></span></h2><div class="ace-line ace-line old-record-id-doxusXPLWIPakKuRakLboFuS71Z"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusXV5vSTWWmGMM624XwhD33b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1) Open and log in to the MEXC App, then tap your <strong>user icon</strong>.</span></div><div class="ace-line ace-line old-record-id-doxusx9NKwoKcdXIcnfB3dpTMUb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxus3KU6nUaTEs7v9zEb2dEI7f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2) Tap the <strong>Verify</strong> button next to your nickname at the top to enter the KYC page.</span></div><div class="ace-line ace-line old-record-id-doxusXKxKyY2ZsxlkepOgnp80ac"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusgZTXaxRAkj3zCjEerkoVWe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3) Under <strong>Advanced KYC</strong>, tap <strong>Verify</strong>.</span></div><div class="ace-line ace-line old-record-id-doxus3SDYuMvXfamjjreqMpK1Bc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusroKhuvufYtndJTHs91zy8w"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4) Advanced KYC requires completing two steps: <strong>Proof of Identity</strong> and <strong>Facial Verification</strong>.</span></div><div class="ace-line ace-line old-record-id-doxusCl7vNApDkF55EqICfQnuHd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxuszIRsfeJ3sBPkjf2iv3Bamd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">To ensure a smooth verification process, prepare a valid ID document in advance and choose a well-lit environment. Then tap <strong>Start Verification</strong> to begin.</span></div><div class="ace-line ace-line old-record-id-doxus1R9lNjfPn6PfJe3hyVRosF"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxuspjd3l5Vgb1lp5VutDChPBg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5) Select the <strong>ID Issuing Country/Region</strong> and <strong>ID Type</strong> for your ID, then tap <strong>Next</strong>.</span></div><div class="ace-line ace-line old-record-id-doxusLgwLXASID9QPEmLU9S2Elc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxus3XuOBxcTzTxoMFRXbfp7Ze"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">6) Take or upload the <strong>front and back photos</strong> of your ID document. To ensure approval, the photos must be clear and complete, with all four corners visible. You can either take new photos directly or upload existing ones from your local gallery.</span></div><div class="ace-line ace-line old-record-id-doxushMcBBdG4jzxn400y5LSZmc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusXKukPySkYfFonhAxG1920f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">After confirming all information is correct, tap <strong>Proceed</strong> to proceed to the facial recognition selfie verification.</span></div><div class="ace-line ace-line old-record-id-doxus6Xw7s2BxvQgcFLkFofLFHf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Bh5FdpVKSogtIyxP8Bjuhw6Hs7d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Note:</strong> The document selection in Advanced KYC depends on your Primary KYC status:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-SQ1Zd9oiYoq736xnAimuBUIQsPd"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you have not completed Primary KYC, you must reselect the <strong>Issuing Country/Region</strong> and <strong>ID Type</strong>.</span></div></li><li class="ace-line ace-line old-record-id-FhA4dCXsPoFXzhxWqzNuUhL0sS1"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you have already completed Primary KYC, the system will automatically use your previously submitted information, and you only need to select the <strong>ID Type</strong>.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxustlJd0MP0MrnPmP7QJ7tgfr"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusIvThi7c1XdK4ElapiE0wad"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250827212258916com9JPgLTbqfFj.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusfW1GekmzQIiKoFijkpinmh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusN6WEIlw9WRKQBnFGmS5J5d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">7) Select your location of residence.</span></div><div class="ace-line ace-line old-record-id-H5fOd5GqTo5sX9xt20Eueiqbsvb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusMUKiwkx46WttH0W1xXM4Cf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">8) After completing the ID verification, tap <strong>Continue</strong> to proceed to the facial recognition selfie.</span></div><div class="ace-line ace-line old-record-id-doxus1djeWoMkZKsIToSsMs88lg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusfTN6Twr3juHFINovx2esnc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">9) Use your device camera and follow the on-screen instructions to complete the facial recognition verification and finish the Advanced KYC process.</span></div><div class="ace-line ace-line old-record-id-doxusAZdtNJwZkfdnxT0W2bfSBg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusF1Xhlvh15eY1ap8zJVqwBh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">During the facial recognition step, choose a well-lit environment and make sure your face is clearly visible, otherwise the verification may fail.</span></div><div class="ace-line ace-line old-record-id-doxus23kYuEzkPXwKmIVkWxWEcg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxustNHn9vnxbzDrt6Kpj6oaTg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Advanced KYC will be reviewed within 24 hours, and the result will be provided once the review is complete. Please wait patiently.</span></div><div class="ace-line ace-line old-record-id-JMqedplLVoOCcGx4YZhuSs9VsRc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusbxCvkJiOL4m4qjpOCrpbwe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202508272122547805a30qCSZiBvlpV.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusuPMTfCbT2iuKqESPmzW1Ch"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-AX05dunIIoSFTsxF628uJo5LsYd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-NW7fdItKeoxj0rxvNgEuJdess7d"><div><a href="https://www.mexc.com/zh-MY/announcements/article/17827791519718" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Complete Individual KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-DO9Xd6jySoSRyMxXUf7upm0xsNh"><div><a href="https://www.mexc.com/announcements/article/17827791529664" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Common Questions About KYC Verification</a></div></li></ul><div class="ace-line ace-line old-record-id-doxusUG7RmaDyGQwrV71HdB0qLh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div><ul start="1" style="list-style-type:disc"><li><div><a href="https://www.mexc.com/announcements/article/17827791519718#:~:text=1.%20How%20to%20Complete%20Primary%20KYC%20Verification%3A%20Web"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Web Version</span></span></a></div></li><li><div><a href="https://www.mexc.com/announcements/article/17827791519718#:~:text=2.%20How%20to%20Complete%20Primary%20KYC%20Verification%3A%20App"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">App Version</span></span></a></div></li></ul><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. How to Complete Primary KYC Verification: Web</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Log in to the official </span></span><a href="https://www.mexc.com"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">MEXC website</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">. From the navigation bar, click on the <strong style="font-weight:bolder">user icon</strong> and select <strong style="font-weight:bolder">Identification</strong> to open the </span></span><a href="https://www.mexc.com/user/id-auth"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">KYC verification page</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">. Under <strong style="font-weight:bolder">Primary KYC</strong>, click the <strong style="font-weight:bolder">Verify via Web</strong> button.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202508272048595187wejmEwafMo5nq.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">On the Primary KYC page, follow these steps to complete KYC verification:</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Select document information</strong>: Choose the appropriate <strong style="font-weight:bolder">Country/Region (the issuing country of the document)</strong>and <strong style="font-weight:bolder">ID Type</strong>.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Upload document photos</strong>: Take or upload the <strong style="font-weight:bolder">front and back photos</strong> of your ID document. To ensure approval, the photos must be clear and complete, with all four corners visible. You can either take new photos directly or select existing ones from your local album.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Submit for review</strong>: After confirming all information is correct, click <strong style="font-weight:bolder">Submit for Review</strong> to complete your application. The system will review your submission within 24 hours and provide the KYC verification result. Please wait patiently in the meantime.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250827204900278SnHaMyrQmj3wcF.png" /></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. How to Complete Primary KYC Verification: App</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Open and log in to the MEXC App, then tap your <strong style="font-weight:bolder">user icon</strong>.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Tap the <strong style="font-weight:bolder">Verify</strong> button next to your nickname at the top to enter the KYC page.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Under <strong style="font-weight:bolder">Primary KYC</strong>, tap <strong style="font-weight:bolder">Verify</strong>.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) Select the <strong style="font-weight:bolder">ID Issuing Country/Region</strong> and <strong style="font-weight:bolder">ID</strong> <strong style="font-weight:bolder">Type</strong> for your ID, then tap <strong style="font-weight:bolder">Next</strong>.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5) Take a new picture of or upload the <strong style="font-weight:bolder">front and back photos</strong> of your ID document. To ensure approval, the photos must be clear and complete, with all four corners visible. You can either take new photos directly or upload existing ones from your local album.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">After confirming all information is correct, tap <strong style="font-weight:bolder">Submit</strong> to complete your application. The system will review your submission within 24 hours and return the KYC verification result. Please wait patiently in the meantime.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250827204859812yStYecAqJJhmh0.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Note: You may also skip Primary KYC and proceed directly to Advanced KYC.</span></span></div><div><br /></div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Recommended Reading:</span></span></h3><ul start="1" style="list-style-type:disc"><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/zh-MY/announcements/article/360041069032">How to Perform Advanc ed KYC</a></div></li><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/announcements/article/17827791529664">Common Questions About KYC Verification</a></div></li></ul><div> </div></div>
<div style="font-size:13px"><div> </div><div><span style="color:rgb( 31 , 35 , 41 );font-size:14px"><span style="font-family:'monospacednumber' , 'larkhacksafarifont' , 'larkemojifont' , 'larkchinesequote' , '-apple-system' , 'blinkmacsystemfont' , 'helvetica neue' , 'tahoma' , 'pingfang sc' , 'microsoft yahei' , 'arial' , 'hiragino sans gb' , sans-serif , 'apple color emoji' , 'segoe ui emoji' , 'segoe ui symbol' , 'noto color emoji'">To enhance user security, MEXC has introduced a T+N withdrawal policy for tokens purchased via the platform's payment channels. Under this policy, tokens will become eligible for withdrawal 24 to 72 hours after the purchase transaction is successfully completed.</span></span></div><div> </div><div><span style="color:rgb( 31 , 35 , 41 );font-size:13px"><span style="font-family:'monospacednumber' , 'larkhacksafarifont' , 'larkemojifont' , 'larkchinesequote' , '-apple-system' , 'blinkmacsystemfont' , 'helvetica neue' , 'tahoma' , 'pingfang sc' , 'microsoft yahei' , 'arial' , 'hiragino sans gb' , sans-serif , 'apple color emoji' , 'segoe ui emoji' , 'segoe ui symbol' , 'noto color emoji'"><strong style="font-size:14px;font-weight:bolder">This policy currently applies to users in the following jurisdictions:</strong></span></span></div><div><span style="color:rgb( 31 , 35 , 41 );font-size:14px"><span style="font-family:'monospacednumber' , 'larkhacksafarifont' , 'larkemojifont' , 'larkchinesequote' , '-apple-system' , 'blinkmacsystemfont' , 'helvetica neue' , 'tahoma' , 'pingfang sc' , 'microsoft yahei' , 'arial' , 'hiragino sans gb' , sans-serif , 'apple color emoji' , 'segoe ui emoji' , 'segoe ui symbol' , 'noto color emoji'">Belgium, Brazil, Czech Republic, Denmark, Estonia, France, Germany, Hungary, India, Ireland, Italy, Jordan, Latvia, Netherlands, Norway, Poland, Romania, Saudi Arabia, Slovakia, Spain, Switzerland, United Arab Emirates, and the United Kingdom.</span></span></div><div> </div><div><span style="color:rgb( 31 , 35 , 41 );font-size:14px"><span style="font-family:'monospacednumber' , 'larkhacksafarifont' , 'larkemojifont' , 'larkchinesequote' , '-apple-system' , 'blinkmacsystemfont' , 'helvetica neue' , 'tahoma' , 'pingfang sc' , 'microsoft yahei' , 'arial' , 'hiragino sans gb' , sans-serif , 'apple color emoji' , 'segoe ui emoji' , 'segoe ui symbol' , 'noto color emoji'">MEXC may update the list of affected regions at any time at its sole discretion. If you have any questions, please contact MEXC Customer Service.</span></span></div><div> </div><div><span style="color:rgb( 31 , 35 , 41 );font-size:14px"><span style="font-family:'monospacednumber' , 'larkhacksafarifont' , 'larkemojifont' , 'larkchinesequote' , '-apple-system' , 'blinkmacsystemfont' , 'helvetica neue' , 'tahoma' , 'pingfang sc' , 'microsoft yahei' , 'arial' , 'hiragino sans gb' , sans-serif , 'apple color emoji' , 'segoe ui emoji' , 'segoe ui symbol' , 'noto color emoji'">Thank you for your continued support.</span></span></div></div>
<div><h2 class="heading-2 ace-line old-record-id-doxus9zZscM0y0hkmOmChH15aef"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. Why is KYC Verification Required?</strong></span></h2><div class="ace-line ace-line old-record-id-doxusouIoO3zAwoUR5YJZKA27bh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ENxPdF9gEo6TIdx4xaPuUltWsSg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">KYC (Know Your Customer) refers to identity verification. By completing KYC verification, the platform can identify the actual account holder and the ultimate beneficiary of transactions, thereby strengthening oversight and helping to prevent fraud, money laundering, and other illicit activities.</span></div><div class="ace-line ace-line old-record-id-CIXndxrKCoDBCJxmYiouMKFJs0e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-A78gdAuMnoK65uxqb1XuxLRRsu8"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For more information, please see <a href="https://www.mexc.com/announcements/article/17827791519717">Why is KYC Verification Necessary?</a></span></div><div class="ace-line ace-line old-record-id-doxuseunl4iGftRj5R7UH50Hfuc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-PuoxdR6qToQw97xIOcjuIRZVsz5"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. Account Privileges by MEXC KYC Level</strong></span></h2><div class="ace-line ace-line old-record-id-doxus0F8sPwNENLlKQvCh57MSfh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="201" /><col width="201" /><col width="201" /><col width="201" /></colgroup><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusbIjR2HP9qx2P1cABwHNGsj"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>KYC</strong><strong> Level</strong></span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxuscD62M1n0POupcYdt5SbOAg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Unverified</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusV9g3CZnqCYGdmF2Y8LN3hf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Primary </strong><strong>KYC</strong></span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusqmSIzRAvBCStS5SZX6MMlf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Advanced </strong><strong>KYC</strong></span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusB7ifzTnkxGbQDiO8pCXomg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Crypto Deposit</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusIueda3SPaOHaZFdZ00vdk5"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Unlimited</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusTS0sITc7TheXmjAXxss78d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Unlimited</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusqRAMMqG35UuaOdH3otLwdb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Unlimited</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus35U2M2rNzqquxJAYc8OjxF"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Crypto Withdrawal</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusaU4WdcY7O7TomMvUxmRAge"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">10 BTC/day</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxuspwBkumcAPHuTCpramnirxh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">80 BTC/day</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusT6aFvRGr4fMZ37gNcAVSse"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">200 BTC/day</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus28I0uaxrqB325YLHUqW9wd"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Fiat Trading</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusMGbVuMpBM7E2eVFFAHBRTd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">❌</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusxSl4i7AVmAO048JJn7LMdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">❌</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusTs7aKGmZFnfGulBmvnwiIg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">$20,000/day</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusZLP2Rv5DTQp7zeVcrY4mug"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Spot/Futures Trading</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusbvjqOTY5S5Ic0giM8hwXdw"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusTaAUb4U35ERZogVw6mAgPf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxushqFMVe1mYBIGQ0fyVpilJb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusP5twP01hqzHyZfkOlK9POu"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Platform Events</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusC9DcWtFhUMweYpcWHJp76g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus6uJxMfi2l6gXU8qAmb2uXg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusC5jd2Ck7U2Cd96IShHJDDe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-YSM2dFkzKo00lFxl4PsuMCQYsmg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-BpZyd4Zx9oZd8dx6VbYuB3kbsoh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. What Documents Can Be Used for KYC Verification?</strong></span></h2><div class="ace-line ace-line old-record-id-doxus2RWaJd0tidsK5t6c94vFhf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KuAMdrbiooHHqex7voIulPudsRd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Acceptable KYC documents include: ID card, passport, driver's license, and residence permit. Once the required information is submitted, the platform will conduct the verification review. For more details, please see <a href="https://www.mexc.com/announcements/article/17827791519719">What Documents Do I Need for KYC Verification?</a></span></div><div class="ace-line ace-line old-record-id-doxusuAAXroGJ7EJo9rY9QYMLKe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-WjfqdRR2Gokn9kxmBvwuhLq1s3c"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>4. How to Complete KYC Verification</strong></span></h2><div class="ace-line ace-line old-record-id-doxusHjmdwhQ0n3IrFzuYCUkWJh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IrmhdmK2Zo0mRwx8jpWuGPOUsxb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You can complete KYC verification by following the instructions on the <a href="https://www.mexc.com/user/id-auth">KYC verification</a> page. For step-by-step guides, please refer to:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-LFH3dznMeoqaJcxQTQDuLyRjs9b"><div><a href="https://www.mexc.com/announcements/article/17827791519718" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Complete Individual KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-WRQfd2Eflox4d9xvhFMubkbVsBh"><div><a href="https://www.mexc.com/announcements/article/360041069032" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Perform Advanced KYC</a></div></li></ul><div class="ace-line ace-line old-record-id-doxusMP8JDowFjzEhMmMJXlHSAc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-SdqqdeHghoFa5Exclzquccjpsdd"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>5. How to Check Your KYC Verification Result</strong></span></h2><div class="ace-line ace-line old-record-id-doxusAHEnENHCrQfMVRCDv2kTob"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-RIVSdObXmozHMpxUgemuAVKVsmb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">After you submit your KYC verification, MEXC will send the result to you by email. If your application is not approved, you can check the reason in the email sent to the address registered with your MEXC account.</span></div><div class="ace-line ace-line old-record-id-doxusAzPWcnosrbAtE3C3pj9P6f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxuscWNoq1B9ieK7qAlsseFH0c"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250825165736869hwEyoBrwFSYPCF.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusFIvb8niIpRtexFgCaxaEDb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusEuV8WHfHz9odHelILoCxcd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Alternatively, you can go directly to the <a href="https://www.mexc.com/user/id-auth">KYC verification</a> page to check your verification status.</span></div><div class="ace-line ace-line old-record-id-YNhKdXPifoDv1Tx5cjtuYedcsDg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxus9e3xPNa9eYXrqhSE2sgaCh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202508251657371484MAFetohDuoT3u.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusfwGPEycUn0UzNVtWJGaoOd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-TcHydgI3yo7xXQxVJd8u8vCys6f"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>6. Common Reasons for KYC Verification Failure and How to Resolve Them</strong></span></h2><div class="ace-line ace-line old-record-id-doxuskBdZJpCyw6USwIGPBGokge"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="100" /><col width="205" /><col width="245" /><col width="270" /></colgroup><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-NUr9dkpZRogrolxBYmjutYcXsud"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">No.</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-CtLwd1dIGoYwPVxNx0Wuc4C7sAf"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Common Failure Reason</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-OQm6deZp1o0sYcxJJAjurVeOsih"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Possible Cause/Description</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-FuB0d73TboMdqYxZH6juDs77srU"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Solution</strong></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-FCpadhvb9oKBbYxAcxuu4dZ6sdJ"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1</strong></div><div style="text-align:center" class="ace-line ace-line old-record-id-QHRZdtBLyoz0PHxuQXAuUPFesdc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Uq4LdaSe8oG0nAxbu9EuRaz2sBe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Invalid or incomplete document information. Please ensure your full name and photo are clearly visible, or submit another type of document.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-XUZzdqZGIokvJBxUasSuHaFSsje"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The document photo is blurry or partially unreadable, making it impossible for the system to verify. The document type is not supported by MEXC.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-WnFmdrhBeoqA7BxMqhJuppfZsCc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Ensure the document photo is clear and legible, especially key details such as full name and photo. Re-take and upload a valid document. MEXC only supports the following document types: ID card, passport, driver's license, residence permit.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-SDNvd5rODom0BMxns0uuZqLEsMf"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2</strong></div><div style="text-align:center" class="ace-line ace-line old-record-id-DL8AdLDwgoRBhSx67zOuaKCjsJe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-AhMgdjUXnoHZ8TxPfaSux2Fpsie"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">This document has reached the maximum number of accounts allowed for verification. Please use a different document.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Bl2YdOjWAoE9qqxlU5GulQGlskb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The document has already been used for multiple accounts, exceeding the platform's limit.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Z2Lede5BeosbiVxqhTmuKDg2s7c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Submit a new document that has not been linked to any other account, or use another type of valid document.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-GRWbdxqFPog39JxEphfu8ubWsXe"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-VnNhdMU4moeGOLxBbxsuHnWdsyg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The document has expired. Please submit another valid document.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-T2QUdtyN8oL5WgxeEGQuXQOKshe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The submitted document has passed its validity period and is no longer accepted.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-F8NEdkLmBob2hDx5U4Zu45vRsec"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Upload a valid, unexpired document to ensure successful verification.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-BeOTdvb3foOgaDxflq1unluqshb"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-HHAzdDaEeoAuPGxHB9JuTVdfsQg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Screenshots or photocopies are not accepted. Please submit the original document.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-XJmFdGuqeofN7ex3HH5uL065scc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The uploaded file is a screenshot or photocopy rather than a clear photo of the original document.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Fcj6dbsj0oySwAxK1K1uFbkgsHb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Upload a clear photo of the original document. Screenshots and photocopies are not supported.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-K7IYdB6FYoXqfgxeMfUu97uxs3b"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-K1KfdHXC4oo7rpx8D4nueFFns8e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Incomplete document information</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-RQjJdYzsdoMZU8xYVjSu2Zerspb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Key details (e.g., name, ID number) are not fully visible in the uploaded document photo, preventing system verification.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-H1eIdOAnLoTznPx085MuKNp1skd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Re-take and upload a complete photo of the document, ensuring all required information is clearly visible.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-W2bidBzpuoI9Azx9WuduKzrJsTf"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">6</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-YfEDd0EMNo1MH9xnOqNupX9usGf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Mismatch between Primary and Advanced KYC information</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-IMdtd72a5ouCwLxh2w1uFLtbsbf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Information provided in Primary KYC does not match the details submitted in Advanced KYC, resulting in failed verification.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-CPbqdSyilou6BsxGu81upFSnsRc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Review and ensure that the information in both Primary and Advanced KYC submissions is consistent.</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-doxusastoNHijThs0urYS3iAlbe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-DYjzdTfYdolCi9x7Vc6ueZUfsnq"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>7. Why Can't I Upload Photos During KYC Verification?</strong></span></h2><div class="ace-line ace-line old-record-id-doxusfIDiGjwdYmH42j3pJuJ1dc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-RaJYdjuS6oxydyxyOp4u9n3us9d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you encounter issues uploading photos or receiving error messages during KYC verification, please check the following:</span></div><div class="ace-line ace-line old-record-id-doxusPdZf6rxte9QInmToE0adsc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-T20ndMKr4oTB7cxld4HuxZKQsue"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1) Image format must be JPG, JPEG, or PNG.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-YlizdMIVsoCq7wxaWo8uQi8BsUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2) File size must be under 5 MB.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-CWkrdzknSo56Txx5tMnurSqXs6f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3) Valid documents must be your own original ID card, passport, driver's license, or residence permit.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Rsi1dHlCJorlmsxH6xZuxblMsad"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4) Your document must not be issued by a restricted country. For details, please refer to the <a href="https://www.mexc.com/terms">MEXC User Agreement</a>.</span></div><div class="ace-line ace-line old-record-id-FwkGdMEeuoxvyRxC2EsufVhNsrc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5) If your submission meets all of the above requirements but you are still unable to complete KYC verification, the issue may be due to a temporary network problem. We recommend trying the following:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-TVKddqCbSoxnDTxg1pHuQucxsDg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Wait for a short period and resubmit your application.</span></div></li><li class="ace-line ace-line old-record-id-PiOZdHqiHovCh2xfys4uuyghs0b"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Clear your browser or device cache.</span></div></li><li class="ace-line ace-line old-record-id-VvRcdiYSLoBzYbx9VjWubquwsHh"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Submit your application via the Web/App interface.</span></div></li><li class="ace-line ace-line old-record-id-M9WPdOA78o8FKLxm1iFuGPrascg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Try using a different browser.</span></div></li><li class="ace-line ace-line old-record-id-RZGgdlNgloGg8kxJ6QCuxbMmsNd"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Update the MEXC App to the latest version.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxusudKkb6QfSO6ZNRSCXjkLKg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-MwqAdeOj4oGIAwxzv9lu6qZNsLb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the issue persists after these checks, please provide a screenshot of the error message from the KYC verification page to our online Customer Service team. We will review the issue promptly and optimize the process to improve your experience. Thank you for your cooperation and support.</span></div><div class="ace-line ace-line old-record-id-doxuszKd7oPOdxkyvrNymEq1Mub"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-PYMSdgrHWosc7UxKKWMucOufsQc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>8. How to Resubmit KYC Verification</strong></span></h2><div class="ace-line ace-line old-record-id-doxusFBkceZhIfSVujjMq3Jhsve"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-TLoVd537HoSEKDxeR7VukiaEs0g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Based on the feedback from your verification result, please prepare the required documents again. Once ready, you can resubmit your KYC verification via the web or the App. For detailed guides, please refer to:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-KeRtdmtboosTBxxbD4fuTVTbs2i"><div><a href="https://www.mexc.com/announcements/article/17827791519718" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Complete Individual KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-FYkOdsi8LoNq9ZxnBMIunIsIsmg"><div><a href="https://www.mexc.com/announcements/article/360041069032" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Perform Advanced KYC</a></div></li></ul><div class="ace-line ace-line old-record-id-doxustfpLp3pTZ0kIjtSrU3gvlb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KHlpdZF2ioJPZCxmMFSufuIusBe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you are still unable to pass KYC verification after trying the above solutions, please contact online Customer Service or <a href="https://www.mexc.com/support/requests">submit a ticket</a> for further assistance. The MEXC support team will provide you with more detailed guidance.</span></div><div class="ace-line ace-line old-record-id-doxusc6svnmRJrQs5cYyU1G1Ulf"><br /></div></div>