<div><div>To enhance user protection and support the integrity of the P2P market, MEXC has implemented T+1 and T+2 withdrawal rules for users from specific countries. These restrictions help mitigate risks associated with fraud, chargebacks, and fund abuse by introducing a temporary holding period for crypto assets purchased via P2P.</div><div> </div><h2>What are T+1 and T+2 Rules?</h2><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>T+1: Crypto assets acquired via P2P remain non-withdrawable and cannot be used for P2P selling for 24 hours from the time of purchase.</div></li><li style="text-align:left"><div>T+2: Crypto assets remain non-withdrawable and restricted from P2P selling for 48–72 hours, depending on risk tier and local compliance requirements.</div></li></ul><div>This restriction applies only to the crypto acquired through P2P during the escrow period. Users can continue to trade freely on other products (Spot, Futures, etc.) during this time.</div><div> </div><h2>Benefits of T+1/T+2 Withdrawal Restrictions</h2><div>The T+N logic is designed to:</div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>Protect users by preventing the withdrawal of crypto purchased with potentially fraudulent fiat transfers.</div></li><li style="text-align:left"><div>Reduce platform abuse, including chargebacks and fake bank receipts.</div></li><li style="text-align:left"><div>Mitigate risk of bank account freezes due to suspicious fund movements.</div></li><li style="text-align:left"><div>Support AML compliance, particularly in high-risk jurisdictions.</div></li><li style="text-align:left"><div>Preserve liquidity and trust in MEXC's P2P system.</div></li></ul><div>By holding assets temporarily, MEXC ensures all parties in a trade are better protected, while regulatory requirements are properly followed.</div><div> </div><h3>Who Is Affected?</h3><div>T+1 and T+2 logic is applied based on the user's KYC nationality and verification, not the fiat currency used in the transaction.</div><div>This means:</div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>If you're located in a country classified as high-risk by our internal compliance systems, your P2P purchase may be subject to a T+1 or T+2 restriction.</div></li><li style="text-align:left"><div>The withdrawal timer begins immediately after the P2P order is marked "Completed."</div></li></ul><div>The list of affected countries is maintained by MEXC's risk control team and updated regularly. You may see a notification during or after your trade if a restriction applies.</div><div> </div><h3>T+1 Restriction (24 hours) applies to users from:</h3><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>Pakistan</div></li></ul><div> </div><h3>T+2 Restriction (48–72 hours) applies to users from:</h3><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>Afghanistan</div></li><li><div>Barbados</div></li><li><div>Bolivia</div></li><li><div>Botswana</div></li><li><div>Burundi</div></li><li><div>Equatorial Guinea</div></li><li><div>Israel</div></li><li><div>Lebanon</div></li><li><div>Libya</div></li><li><div>Mauritius</div></li><li><div>Montenegro</div></li><li><div>Myanmar</div></li><li><div>Nicaragua</div></li><li><div>Panama</div></li><li><div>Somalia</div></li><li><div>Tunisia</div></li><li><div>Uganda</div></li><li><div>Yemen</div></li></ul><div style="text-align:left"> </div><div>This list may be updated based on ongoing compliance and risk monitoring. MEXC reserves the right to adjust restrictions as needed without prior notice.</div><div> </div><h2>Who Do These Rules Apply To?</h2><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>Applies to non-P2P merchant users who complete a Buy order on the P2P platform and are verified in one of the affected countries.</div></li><li style="text-align:left"><div>Does not affect trading functionality (Spot, Futures, Margin).</div></li><li style="text-align:left"><div>May not apply to verified P2P merchants, depending on individual risk tier and internal policy.</div></li></ul><div> </div><div> </div></div>
<div><div>The White Zone is a special section within the MEXC P2P platform designed to offer a more transparent and secure trading experience. Ads displayed in the White Zone undergo manual review to ensure they meet the platform’s internal standards for payment compliance and trade structure.</div><div> </div><h2>How It Works</h2><h3>For Merchants & Advertisers</h3><div>White Zone access is not limited to verified merchants. All P2P users can apply to list their ads in the White Zone, provided they meet the required standards.</div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>When posting an ad in the RUB market, you can apply for White Zone listing by ticking the "White Zone" checkbox.</div></li><li style="text-align:left"><div>Your ad will be submitted for manual review by the MEXC team.</div></li><li style="text-align:left"><div>If approved, the ad will appear in both:</div><ul style="list-style-type:circle"><li style="text-align:left"><div>Standard P2P listings</div></li><li style="text-align:left"><div>The White Zone section</div></li></ul></li></ul><div>If the ad does not meet the criteria, it will only remain visible in the standard list. The White Zone option will be temporarily disabled for that ad.</div><div> </div><h2>Who Can Trade</h2><div>Buyers and sellers can access White Zone ads by:</div><ol start="1" style="list-style-type:decimal"><li style="text-align:left"><div>Selecting the RUB fiat market in P2P</div></li><li style="text-align:left"><div>Clicking the White Zone tab</div></li></ol><div>White Zone ads are displayed separately to help users identify listings that meet MEXC’s internal standards.</div><div> </div><div><strong>Important</strong>: When placing an order with a White Zone ad, users must follow the platform’s trade structure and payment flow rules.</div><div>This includes:</div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>Making payments only from accounts registered under your name</div></li><li style="text-align:left"><div>Avoiding third-party transfers</div></li><li style="text-align:left"><div>Following the ad’s listed payment method and instructions strictly</div></li></ul><div>Failure to follow these rules may result in trade cancellation, delayed release, or restrictions on future access to White Zone ads.</div><div> </div><h2>Policy Enforcement</h2><div>To ensure the integrity of the White Zone:</div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>Users who submit non-compliant ads three times will have their access to the White Zone permanently disabled.</div></li><li style="text-align:left"><div>Attempts to bypass or manipulate the rules (e.g., using others’ payment accounts, misleading details) may result in:</div><ul style="list-style-type:circle"><li style="text-align:left"><div>Loss of merchant privileges</div></li><li style="text-align:left"><div>Account suspension from P2P trading</div></li></ul></li></ul><div> </div><h2>Notification and Support</h2><div>You will be notified about ad approvals or rejections via:</div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>Email</div></li><li style="text-align:left"><div>App notifications</div></li><li style="text-align:left"><div>Internal message center</div></li><li style="text-align:left"><div>Telegram bot (if connected)</div></li></ul><div>For further questions or feedback, please contact the P2P Team via email at p2p@mexc.com</div><div> </div><h2>Disclaimer</h2><div>By participating in White Zone trades, you acknowledge and agree to the following:</div><ol start="1" style="list-style-type:decimal"><li style="text-align:left"><div>White Zone ads are manually reviewed by MEXC before publication to ensure they meet platform standards — including compliant payment methods, accurate ad details, and adherence to trading policies. This additional layer of moderation improves the overall quality of listings and helps reduce exposure to ads that may carry a higher risk of transaction issues or policy violations. However, MEXC does not guarantee the performance of the transaction itself. Trades remain peer-to-peer and are executed directly between users. MEXC does not monitor, intervene, or control real-time transaction flow.</div></li><li><div>All trades remain peer-to-peer and are governed by the <a href="https://www.mexc.com/announcements/article/4411633765785">MEXC P2P Service Agreement</a>.</div></li></ol><div> </div><div> </div><div> </div></div>
<div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Introduction</strong></span></h2><div> </div><div style="text-align:left"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">This MEXC Earn Service Agreement (“Agreement”) is a contract between you (“you”, “your” or “User”) and MEXC Global (“we”, “our”, “us” or “MEXC”). It sets out the terms and conditions that governs your use of MEXC’s Earn Product (hereinafter referred to as 'Earn') and related trading services through mexc.com or any of our associated websites, application programming interfaces or mobile applications (collectively the "Platform").</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The terms and conditions in this Agreement are supplementary to the </span><a href="https://www.mexc.com/terms"><span style="color:rgb( 36 , 91 , 219 );font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">User Agreement, Privacy Policy</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">, </span><a href="https://www.mexc.com/risk"><span style="color:rgb( 36 , 91 , 219 );font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Risk Disclosure</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"> or any such other agreement or publication pertaining to MEXC’s Earn products or related trading services as may be published by MEXC from time to time (collectively, the “Legal Documents”). If the terms in this Agreement vary from that of the Legal Documents, the terms in this Agreement shall prevail. Before you use our Earn products and related services, you should read this Agreement and the Legal Documents, carefully.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">By using MEXC’s Earn products and related trading services (the “Service” or “Services”), you are deemed to have read, agreed, and fully understood the terms and conditions of this Agreement and the terms set out in the Legal Documents (including any revisions as may be published by us from time to time). If you do not agree to any terms or conditions set out in this Agreement or the Legal Documents, you are hereby advised to cease your use of the Services immediately. By continuing to use the Services, you are deemed to have agreed to the terms and conditions set forth in this Agreement and the Legal Documents in their entirety unconditionally.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Please note that certain users residing in specific jurisdictions may not access the Service, which may include North Korea, Cuba, Sudan, Syria, Iran, Mainland China, Singapore, the United States, the United Kingdom, Hong Kong, Russian-controlled regions of Ukraine (currently including the Crimea, Donetsk, and Luhansk regions), Sevastopol, and Canada (altogether referred to as 'Prohibited Countries'). The above list is non-exchausive in nature and may be subject to unilateral changes by MEXC without prior notice to you.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Definitions</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Save as defined below, all terms and references used in this Agreement shall have the meaning given to them in the Service Agreement:</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">“<strong style="font-weight:bolder">APR</strong>” has the meaning assigned to it in Clause 11;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">“<strong style="font-weight:bolder">Auto-Earn</strong>” has the meaning assigned to it in Clause 16;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">"<strong style="font-weight:bolder">Blockchain Network Architecture</strong>" means a network of decentralized nodes maintaining addresses and processing transactions in relation to addresses in accordance with the rules set out in their respective protocols.</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">"<strong style="font-weight:bolder">DApps</strong>" means apps that are operated by a decentralized Protocol and Blockchain Network Architecture.</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">“<strong style="font-weight:bolder">Early Redemption</strong>” means redeeming your Simple Earn Assets on a date earlier than the Redemption Date;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">“<strong style="font-weight:bolder">Fixed Savings</strong>” has the meaning assigned to it in Clause 9;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">“<strong style="font-weight:bolder">Flexible Savings</strong>” has the meaning assigned to it in Clause 9;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">"On-Chain Earn"</strong> has the meaning assigned to it in Clause 9;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">“<strong style="font-weight:bolder">Redemption Date</strong>” means the last day of the Term;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">“<strong style="font-weight:bolder">Term</strong>” has the meaning assigned to it in Clause 9; and</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">"<strong style="font-weight:bolder">Third Party Operators</strong>" means the third-party operators who own, control, or otherwise operate the DApps.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Service</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The Service allows MEXC users to deposit their Digital Assets on the MEXC Platform for a fixed or flexible term, so that they may earn Returns. The Earn Service is not a principal-protected product and users risk principal loss (in whole or in part).</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">In subscribing to the Service, you acknowledge, agree and confirm the following:</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(a) any voting rights that are attached to your Digital Assets shall be assigned or delegated to us during the Term;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(b) we may combine your Digital Assets with other user’s Digital Assets;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(c) you irrevocably authorize us to deal with your Digital Assets in any way it deems fit to generate the Return rate displayed on the Platform;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(a) we have the sole discretion to determine, from time to time, in relation to the Service:</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(i) minimum amounts of Digital Assets required to be deposited in order to subscribe to the Service;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(ii) the fund size of any particular Service;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(iii) any redemption period;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(iv) any redemption limits;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(v) any subscription limits;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(vi) any annual percentage rate; and</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(vii) charge any fees or charges; and</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(d) you are the legal owner of the Digital Assets that you deposit via the Service and guarantee that the sources of these Digital Assets are legal.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You understand and accept the risks that may arise from using the Service and the losses that you may suffer from using the Service, including but not limited to:</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(a) any loss you may suffer from the risks associated with the inability to trade Digital Assets. You are willing to bear the funding risks and potential financial losses caused by staking the Digital Assets and subscribing to the Service;</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(b) the expected Returns displayed on the Platform are the theoretical estimates of returns; they are not the actual returns guaranteed or promised by MEXC. Actual Returns may vary from the expected returns. Your final Returns will be based on the actual Returns you receive, which shall be distributed by us in our sole discretion. We do not make any guarantee or promise to the actual Returns that you may receive;</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(c) price fluctuations of digital assets and their derivatives may cause significant or total losses in a short period of time;</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(d) technical anomalies may occur, which may delay or prevent you from using the Service or performing related transactions and result in losses of your Digital Assets;</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(e) market anomalies may occur, which may result in losses of your Digital Assets; or</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(f) to maintain an orderly market, MEXC is required to add, remove, or change the policies, the terms of this Agreement or other relevant service agreements or terms from time to time. Any changes may benefit or harm individual customers like you.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Subscription</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You may subscribe to a particular Service by depositing, staking or allocating your Digital Assets for either a fixed or flexible period to generate Return from one of the following options:</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(a) On-Chain Earn: Digital Assets are deposited on-chain with third party DApps.</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(c) Flexible Savings: Digital Assets are subscribed, with Return accruing from T+1, where T is the day on which the Digital Assets are subscribed. You must stake a full twenty-four (24) hours to qualify for that day’s Return and any withdrawals made before UTC 2:00 forfeit that day’s Return.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Any selection you make when subscribing to the Service is final, and cannot be cancelled, revoked or edited.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Returns</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Your Digital Assets may accrual a Return at an annual percentage rate published on the Platform when a subscription is made (“<strong style="font-weight:bolder">APR</strong>”). A tiered-APR may apply, depending on the amount and type of Digital Assets</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The APR for any particular Service may vary from time to time. Changes to the APR will be published on the Platform. You are responsible for monitoring published rates and are advised to check the Platform regularly. MEXC will not be liable for any losses arising or connected with changes to the APR, whether or not you are aware of the changes.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For the avoidance of doubt, historical returns are not indicative of future returns. MEXC does not guarantee that you will receive the interest yield at the APR published on the Platform at the time you subscribe. You agree and accept that any representation concerning possible return at the time you subscribe to the Service is an estimate only and not guaranteed. Actual distributed yield may have slight discrepancies due to calculation rounding or precision errors.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Redemption</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Under Fixed Savings, you may subscribe at any time but are not be able to redeem your Digital Assets until the term subscribed for has expired (“<strong style="font-weight:bolder">Term</strong>”). On expiry of the Term, your principal amount and Return will be credited to you.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Under Flexible Savings, you may, at any time, subscribe or redeem your Digital Assets by selecting the redemption option on the Platform. After subscription, Return on your Digital Assets will start accruing from the next day and will be distributed to your Spot Account on a daily basis. You must stake an entire twenty-four (24) hour period to be eligible for payout of daily Return.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Auto Reinvest</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You will automatically Earn your Digital Assets under On-Chain Earn together with the interest earned in the preceding Term, for subsequent Terms (“<strong style="font-weight:bolder">Auto Reinvest</strong>”). Auto Reinvest will commence on the date of a successful subscription to the On-Chain Earn product and continue to be automatically renewed, until a successful Redemption on or before a Redemption Date.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC reserves the right to enable or disable the Auto Reinvest function in its sole discretion.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Auto-Earn</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You may opt to Earn your selected idle Digital Assets in your Spot Account into Flexible or Fixed Savings automatically (“<strong style="font-weight:bolder">Auto-Earn</strong>”). Staking will commence immediately when Auto Earn is enabled and occurs daily, until the occurrence of any of the following events:</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(a) you cancel the Auto Earn before the next staking occurs;</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(b) the Flexible Savings has been fully subscribed or has reached its subscription limit; or</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">(c) the Flexible Savings has been delisted or removed by MEXC in its sole discretion</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC reserves the right to enable or disable the Auto Earn function in its sole discretion.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">On-Chain Earn</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">On-Chain Earn provides a platform which presents on-chain investment and financial projects, which are third-party DApps offered by Third Party Operators on the public blockchains. These DApps are not assessed, managed, or operated by MEXC. Many of them are autonomous, i.e. they operate in a pre-determined condition set out by the Protocol or its source code. We are not affiliated with, and do not endorse these DApps, and we make no representation and/or warranty in relation to these DApps. You should conduct your own independent assessment and due diligence on the DApps before subscribing.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">We allow you to access DApps via the Service. Any action to stake your Digital Assets is entirely your own and we will only facilitate the Service at your request and instruction. Please note that when you state your Digital Assets, your relationship with the Digital Assets is directly with the DApps and/or the Third Party Operators.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">When you stake your Digital Assets with DApps, you may earn potential rewards granted by the DApps or the relevant Protocols. Returns are derived from the Protocols. Protocols are environments to which we exercise no control over. We therefore do not have any control on Returns. Any APY displayed are for reference only. You should conduct your own independent due diligence and risk assessment before staking your Digital Assets. In particular, you should review information relating to distributions of Returns, including any information on the actual APY, rewards, incentives, or any other service terms of the DApps or DApps Platforms.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Most DApps have a locking period in which you may not make any Redemption. You understand and acknowledge that the DApps are services owned, controlled, or operated by Third Party Operators, not MEXC. We therefore are under no obligation to, and do not ensure or guarantee the redemption of your Assets. You agree and accept that we shall not be liable for any Losses arising from or connected with your ability or inability to Redeem your Assets, or any delay in the redemption of your Assets.</span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Futures Earn</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You may subscribe to Futures Earn via its associated product page. You must have a valid Futures Account in order to subscribe to Futures Earn. Only certain supported Digital Assets within your Futures Account shall be eligible for enrollment in Futures Earn.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">After you subscribe to Futures Earn, the balance in your Futures Account will be recorded periodically. The balance shall include any amounts currently used as margin in any outstanding Futures positions you might have at the material time. Distributions paid shall be calculated based on the average of the snapshots taken. Any Distributions from Futures Earn will be credited into your Spot Account.</span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Distribution</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You understand and agree that between the redemption time and the actual arrival time, you will not be able to make any returns, transfers or other commands to the redeemed Digital Assets. You understand and accept that the actual time for the redeemed Digital Assets to be credited into your Spot Account or Futures Account, as the case may be, may vary or be delayed in some circumstances, including but not limited to events of extreme market volatility, network delays, a significant number of simultaneous instructions to redeem from other users, or any other unanticipated events. The arrival time shown on the website is final and MEXC shall not be liable for any losses caused by any difference in arrival time.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Liabilities</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The Legal Documents<strong style="font-weight:bolder"> </strong>set out situations in which you may incur losses or liabilities and MEXC assumes no liability. Without prejudice to those terms, those situations include:</span></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Inability to use the Service or make commands or perform trading operations due to failure, delay, interruption, lack of system response, delayed system response, lack or reduction of liquidity in the Service, or other abnormal circumstances;</span></div></li><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Service suspension for maintenance;</span></div></li><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Failure to transmit data;</span></div></li><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Force majeure events or accidents, such as typhoon, earthquake, tsunami, flooding, plague, power outage, war, turmoil, government actions, terrorist attacks, pandemic, epidemic, or other such acts;</span></div></li><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Service interruption or delay due to hacking, computer virus, technical adjustment or failure, website upgrade, banking issues, temporary closure due to government regulations or other such matters;</span></div></li><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Losses due to technical problems that cannot be predicted or solved by existing technical forces;</span></div></li><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Losses due to third parties;</span></div></li><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Losses due to changes in any Applicable Laws and Regulations, or government, regulatory or law enforcement orders.</span></div></li></ul><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You agree and accept that the above or any other reasons may lead to abnormal transactions, abnormal market and price fluctuations, market interruptions and other possible abnormal circumstances.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC reserves the right and sole discretion to refuse to execute or cancel your commands.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You agree and accept that MEXC shall not be liable for any losses caused by the risks described in this Agreement or the Legal<strong style="font-weight:bolder"> </strong>Documents<strong style="font-weight:bolder"> </strong>(including but not limited to any direct or indirect losses, actual losses or possible loss of profits).</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Risks of On-Chain Earn</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The DApps are services owned, controlled, or operated by Third Party Operators. On-Chain Earn simply collects the data from these DApps and presents them to you on the platform. You should be mindful that such a presentation does not indicate nor imply that we have any control or influence over these DApps. With the acceptance of the terms of this Agreement, you acknowledge and agree that the Services carry significant inherent risks, including but not limited to:</span></div><div> </div><ul start="1" style="list-style-type:disc"><li><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">Smart contract risks</strong>. Technologies such as Protocols and smart contracts on the blockchains involve cyber security and technology-related risks. Accordingly, there are risks when you interact with Protocols or smart contracts in On-Chain Earn Service, such as contract vulnerabilities, bugs, hacking incidents, malfunctions, cyberattacks, changes to blockchains or extreme fluctuations, among other risks. We assume no responsibility or liability for any such risks.</span></div></li></ul><div> </div><ul start="1" style="list-style-type:disc"><li><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">Disclaimer of Platform Use</strong>. We do not assume any responsibilities or liabilities for your use or access of our platform. We cannot and are not obligated to guarantee the outcomes of your use or access of our platform. You agree and accept that you shall solely bear all losses, expenses, costs, damages, liabilities, penalties, charges as a result of your use of our platform, and we shall not be liable for any Losses in connection with your use or access of the DApps, including without limitation, any transactions you dispute.</span></div></li></ul><div> </div><ul start="1" style="list-style-type:disc"><li><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">Fees</strong>. When you access the DApps, the third-party developed smart contracts or Third Party Operators may charge you handling fees, third-party protocol fees and/or service fees. Any information displayed on On-Chain Earn Service relating to such fees are for your reference only, as we cannot and do not guarantee its accuracy, applicability, reliability, integrity or appropriateness, nor shall we be liable for any Losses that may be caused directly or indirectly by your use of these contents.</span></div></li></ul><div> </div><ul start="1" style="list-style-type:disc"><li><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">Security of Assets</strong>. You understand and acknowledge that when you invest or state your Digital Assets in DApps, your Digital Assets are invested in DApps over which we have no control or influence. We are under no obligation to, and do not (i) monitor or guarantee the security of your Digital Assets; and (ii) ensure or guarantee the redemption of your Digital Assets, as the DApps are services owned, controlled, or operated by Third Party Operators, not us. You agree and accept that we shall not be liable for any Losses you may suffer as a result of using the Service, including but not limited to loss of your Digital Assets or inability to Redeem your Digital Assets from the DApps.</span></div></li></ul><div> </div><ul start="1" style="list-style-type:disc"><li><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">Third Party Terms</strong>. You may be subject to terms directly between the DApps / DApps Platforms / Third Party Operators and you with respect to your use or access of the DApps or DApps Platforms (“<strong style="font-weight:bolder">Third Party Terms</strong>”). Any such Third Party<strong style="font-weight:bolder"> </strong>Terms are solely between you and the DApps / DApps Platforms / Third Party Operators. We are not a party to any such Third Party<strong style="font-weight:bolder"> </strong>Terms, and we disclaim any and all responsibility and/or liability arising from such Third Party<strong style="font-weight:bolder"> </strong>Terms. You and the DApps / DApps Platforms / Third Party Operators are entirely responsible for communicating, agreeing to, and enforcing the Third Party Terms. You are solely responsible for reviewing such Third Party Terms before using or accessing any of the DApps or DApps Platforms.</span></div></li></ul><div> </div><ul start="1" style="list-style-type:disc"><li><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">Funding Risks</strong>. You may suffer Losses from the risks associated with the inability to trade Digital Assets while your Digital Assets are invested or staked in the DApps. You are willing to bear the funding risks and potential financial Losses caused by staking the Digital Assets and using the On-Chain Earn Service.</span></div></li></ul><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Disclaimers</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">By electing to use any of the Services, you understand and agree that MEXC shall have the right to put the enrolled Digital Assets into protocols and/or smart contracts at MEXC's discretion. In such an event, your enrolled Digital Assets may no longer be held in MEXC's custody. You understand and agree that certain risks may arise from this, and that MEXC shall not be liable for any losses that might result from these risks. MEXC may make known to you where and/or how your enrolled Digital Assets have been placed, but such information may not always be available.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC may, from time to time, suspend access to your MEXC accounts, the MEXC Platform, the Service and/or any other MEXC services, for both scheduled and emergency maintenance. MEXC will make reasonable efforts to ensure that transactions on the MEXC Platform are processed in a timely manner, but MEXC makes no representations or warranties regarding the amount of time needed to complete any such maintenance.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Although MEXC makes reasonable efforts to update the information on the MEXC Platform, MEXC makes no representations, warranties, or guarantees, whether express or implied, that the content on the MEXC Platform, including information in relation to the Services and any other MEXC Services, is accurate, complete, or up to date.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You are responsible for obtaining the data network access necessary to use the Services or any other MEXC Services. You are responsible for acquiring and updating compatible hardware or devices necessary to use the Service, any MEXC Services, the MEXC Platform, and any updates thereto. MEXC does not guarantee that any of the MEXC Services, or any portion thereof, will function on any particular hardware or devices. MEXC Services may be subject to malfunctions and delays inherent in the use of the internet and electronic communications.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Despite our efforts to ensure the security of your data and transactions, the risk of unauthorized access, hacking, data loss, or other breaches cannot be completely eliminated. You acknowledge that you bear the risk of any unauthorized access to your account information and any loss of Digital Assets resulting from such security breaches.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The field of digital assets is rapidly evolving, and changes in technology may require adjustments to the Services or how you interact with the MEXC Platform. MEXC reserves the right to modify the technology used, the features provided, or the Service requirements based on technological advancements or regulatory changes without prior notice.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You agree and acknowledge that we will have no liability to you in relation to any loss, costs or expenses that you suffer as a result of any inability by you to carry out a transaction or any cause beyond our reasonable control and the effect of which is beyond our reasonable control to avoid.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You understand and agree that MEXC's aggregated liability shall not exceed the Service fees MEXC received from you. </span></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">Mandatory Measures</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You agree and accept that MEXC strictly prohibits unfair trading practices. MEXC reserves the right to exercise control over your account, restrict, suspend or shut down your account in its sole discretion if you engage in any of the following conduct:</span></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Market manipulation, price manipulation, insider dealing, market distortion, or any other malicious wrongdoing or behaviour;</span></div></li><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Participation in any activities that MEXC regards as harmful to the market;</span></div></li><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Violation of any Applicable Laws and Regulation.</span></div></li><li><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Violation of the Legal Documents.</span></div></li></ul><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">In order to eliminate any adverse effects on the overall market, MEXC reserves the right and sole discretion to suspend or terminate your account, use of the Service, or refuse to execute or cancel your commands. MEXC shall not be liable for any losses (including but not limited to any direct or indirect losses, actual losses or losses of possible profits) incurred in connection with the above measures.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Indemnification</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You shall take every possible measure to protect MEXC from any damages arising out of your use of the Service or other actions related to your MEXC account.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You agree to indemnify, hold harmless and promptly defend MEXC and MEXC’s affiliates and associates (including our and their respective agents (if any) and the shareholders, directors, officers and employees of MEXC and MEXC’s affiliates and associates) (each an “Indemnified Party”) from and against any and all losses arising from or in connection with any claims, losses, liabilities, damages, judgments, penalties, fines, costs and expenses of whatever kind (including professional fees and reasonable attorney’s fees) which may be suffered or incurred by any of the Indemnified Party arising out of or related to your use of the Service or other circumstances set out in the Legal Documents.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Reminder</strong></span></h2><div> </div><div><span style="color:rgb( 31 , 35 , 41 );font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">By using our Services, you are deemed to have agreed to manage the potential risks thereof by your own, assess the value and risks of investment in Digital Assets, and bear the possible financial risks of losing all your investments. You are deemed to have agreed to take into consideration your own financial conditions and risk tolerance capacity before conducting any margin trading, and you clearly recognize the risks of Digital Assets investment. You understand that you may make profits or sustain losses when engaging in margin trading in Digital Assets. The Risk Reminder in this Agreement does not list all risks involved in margin trading of Digital Assets. You are hereby advised to have a clear understanding of this, and please be reminded that such investment may involve high risks and prudent investment is recommended.</strong></span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">We are not your broker, dealer, intermediary, agent, or advisor. You acknowledge and agree that we do not have a fiduciary relationship with or fiduciary duty towards you in connection with any transactions, decisions, or other activities you undertake when using the Services. We do not provide investment or financial advice of any kind, and no communication or information provided to you by us is intended as, or should be construed as, advice of any kind. All transactions are executed based on the parameters of your order instructions. All information displayed are for informational purposes only and do not constitute recommendation or endorsement of any kind. You alone are solely responsible for determining whether any investment, security or strategy, or any other product or service, is appropriate or suitable for you based on your investment objectives and personal and financial situation, and you alone shall be solely responsible for any Losses therefrom.</strong></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">No Financial Advice</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You acknowledge that your use of our Services on our Platform is entirely voluntary conduct of yours based on your own economic situation and your knowledge of the relevant risks, both of which are not related to us and any third party in any manner whatsoever.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">All dealings with you as undertaken by us will be on an “execution-only”, “non-advised”, and "as-is" basis. You are to rely on your independent judgment for your investments and you are not entitled to ask us to provide you with any investment advice relating to any transactions. MEXC does not, and is under no obligation to, provide you with any investment advice.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Language</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">This agreement is written in English. Although translations in other languages of this agreement may be available, such translations may not be up to date or complete. Accordingly, you agree that in the event of any conflict between the English language version of this agreement and any other translations thereof, the English language version of this agreement shall prevail.</span></div><div> </div></div>
<div><div class="ace-line ace-line old-record-id-doxusv5xSMRzJgDLubFWC0UJ9LW"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-doxusqKAm7zxIH6JgFLMyGbWm3f"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. How to Download the MEXC App for Android</strong></span></h2><div style="text-align:left" class="ace-line ace-line old-record-id-doxuseCqoh6UTUvRrHJtUtGv6zd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-doxusA5dy5sUJmIhQqVi6xozDWc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.1 Download via Official Website QR Code</span></h3><div class="ace-line ace-line old-record-id-doxusX7oK62j0q9yV3n3jogF9Tg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusTrPvvRiSwIlgnvThlhEr6c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Search for and log in to the <a href="https://www.mexc.com/">MEXC</a> official website. Move the cursor to the top right corner of the website, where the "Scan to Download App" icon will appear. Scan the displayed QR code with your phone and follow the steps to complete the installation.</span></div><div class="ace-line ace-line old-record-id-NfSFd5aj8oaSppxpysSuRB98seb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-F3WNdIAvAoOfujxoLMuub7YSsub"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250819110829284mYiOQ2s9e53dv5.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusNDFWXifuZMgZZ3A3MmDXXg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusJ0Lc6soRDe94WBpYFPEsjf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you are unable to scan the QR code successfully, you can click on <strong>More Options</strong> below the QR code to be redirected to the download page, where you can select the Android MEXC App installation package to download and install.</span></div><div class="ace-line ace-line old-record-id-AQ9ndFTn2ootL6xG5n7uUmKFsjf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-QBVQdvbMgoT6eZxYTHUucMjVsgh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250819110828958hib9ztzVQ3YZ4Q.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxus56mPuL3i6BxsAKvTREa4Me"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusM98vbgoOL0zaSnDm5za7Fb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">During the installation process on Android, a security warning may pop up. If you have confirmed that the download link is from the official MEXC website or obtained through customer support, tap <strong>Install Anyway</strong> when the warning appears.</span></div><div class="ace-line ace-line old-record-id-D4ztdVQryoGly6xArsiuIUYFsYc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Yfltd29rPoePhuxTBIJub8GcsEh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250819110827120DS42OB1czTIKxt.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:300px;font-size:16px" /></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxuszHsu027F4D6oY18jnDDNgO"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-doxuszDlzvixmaW6JRhpUUCyife"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.2 Download from the Google Play Store</span></h3><div class="ace-line ace-line old-record-id-doxusriS5ovIrNW4aeHyu7Thr8b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusadbbcl8LbP7f0NE9P4tEHb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Open the Google Play Store on your phone, search for the MEXC App in the search bar, and tap <strong>Install.</strong> Once the installation is complete, the app will be ready to use.</span></div><div class="ace-line ace-line old-record-id-doxusDl13MPGyym2DCAkvc1wsqb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-ZZXFdF9hvoKlCTxark6uf1YCsbf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250819110831280hzHt1iZgGjluZU.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:300px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusQ1m3tgKmGUorFgUTlt6ZUe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-doxusCrXoUX5qvfiLWuOlnn1mSc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. How to Download the MEXC App for iOS</strong></span></h2><div class="ace-line ace-line old-record-id-doxuswjDIiEyOX6pUkWDxeHfylg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-doxusZ4VpsdZ74ovIJlWQAUsGRb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.1 Download from the Apple App Store</span></h3><div class="ace-line ace-line old-record-id-doxus27kMhrErckw9xcfZXmJBhb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusKH5lwnHN1I2gd5spJoo1ud"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Open the Apple App Store on your phone, search for the MEXC App in the search bar, and tap <strong>Install.</strong> Once the installation is complete, the app will be ready to use.</span></div><div class="ace-line ace-line old-record-id-SGLGdp3Wroar0QxNgIvuIcEusIz"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-EI0mdrsUNoFPHaxNWoFuGfsNslh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202508191108307163vU15tqilhCRpo.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:300px;font-size:16px" /></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusnWoJ7AC5L1RUOtJIO3Pv7c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DPVWdX6J6o3zlWx7tSIuA74Eseb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">In certain regions, the MEXC App may not appear in the Apple App Store search results. If you encounter this issue, we recommend switching to an Apple ID registered in another region.</span></div><div class="ace-line ace-line old-record-id-CeZKdKhoGoBKwGxCSdzuYoDLsze"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You can also use the web version of MEXC, accessible via your phone or computer's web browser. Official website links:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-PObKdLrolo66rqx0GJJuk6HDsae"><div><a href="https://www.mexc.com" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">https://www.mexc.com</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-UOBvdZn6QoTlE1xkXbIu7gxUsuc"><div><a href="https://www.mexc.co" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">https://www.mexc.co</a></div></li></ul><div style="text-align:left" class="ace-line ace-line old-record-id-doxustwdegqomhE4EMIShgOjhqh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxus728eoRcP6r8GmlzBiiDOCh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you experience issues during the download process, please refer to "<a href="https://www.mexc.com/announcements/article/17827791523349">MEXC App Download: Frequently Asked Questions</a>."If your issue remains unresolved, feel free to contact our Customer Service team for further assistance.</span></div><div class="ace-line ace-line old-record-id-Gmk6dYsHuoKxmIxDj5augeCssJg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LCXydzy4toXWS7xlryKuZ4TWs9b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You can also read "<a href="https://www.mexc.com/learn/article/17827791509543">How To Sign Up for a MEXC Account</a>," and start your trading journey with ease.</span></div><div class="ace-line ace-line old-record-id-P6L3dDrLPovLJIxLK5ZuChhksWe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div></div>
<div><div class="ace-line ace-line old-record-id-doxuspvbvd4IHwZcqKjseK72lTh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-doxus223UuodvcE9M920L6I4j2e"><strong style="font-family:'arial' , 'helvetica' , sans-serif">1. Does MEXC have an official app?</strong></h2><div class="ace-line ace-line old-record-id-YtrddXjNKoDZPFxlnNnuprT6sDb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NdrWdipXwo1b6lxq85Gu7SUys9f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Yes, MEXC offers an official mobile app for both iOS and Android systems. You can download the app via the official link below: <a href="https://www.mexc.com/download">https://www.mexc.com/download</a>, or through the Apple App Store or Google Play Store.</span></div><div class="ace-line ace-line old-record-id-QVZnd4GAMoeZ7Hx52hNuYubosac"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-XtVIdzadsoXxplxsQFUut02jsTf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">To mitigate risks such as malware or fraud, it is essential to only download the MEXC App from authorized channels. To ensure you are downloading the official version, we recommend the following steps:</span></div><div class="ace-line ace-line old-record-id-POTCdTNVUoiE2rxSXvJutI7Osfe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-So73dYkLmowfmKxFqLBudp8Ystb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Download from Official Sources: </strong>Always download the MEXC App from the official MEXC website or authorized app stores. Avoid using third-party sources.</span></div><div class="ace-line ace-line old-record-id-QttWd1aSSo2F3QxQaetum57FsMe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Verify Developer Information: </strong>In the app store, confirm that the developer is listed as "MEXC Fintech, Inc." to ensure that you are downloading the legitimate and authorized app.</span></div><div class="ace-line ace-line old-record-id-doxuskh6tOYwaXFGEh64iN1i04d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-doxusaQ22IhvjsrdWk63EVMOEFb"><strong style="font-family:'arial' , 'helvetica' , sans-serif">2. What should I do if the MEXC App is unavailable in the app store?</strong></h2><div class="ace-line ace-line old-record-id-doxusLcYyfPu3L8krDKQUjqH39d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-doxusnQGg9jxSVEJ1GeuFZegvNf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.1 Use the Web Version</span></h3><div class="ace-line ace-line old-record-id-doxusTMfI2DPNc0o8FOVrXKgZId"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxus6y6zLJptbJYn5fBARTvdid"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you are unable to download the MEXC App or prefer not to use it, you can still access MEXC services through our web platform. The web version is accessible via both mobile and desktop browsers. </span></div><div class="ace-line ace-line old-record-id-doxusNaKFjqgyK3kxsB109j6tgc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"> Official Website: <a href="https://www.mexc.com">https://www.mexc.com</a></span></div><div class="ace-line ace-line old-record-id-doxus0Uk6Pg7PIC6ZgeMxMoQPad"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-doxusiavqmGtjIqEFmTXIqC19fc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.2 iOS Download Guide</span></h3><div class="ace-line ace-line old-record-id-UB5NdLch9oDp2UxxAk3uYIa6sGb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OOKgd20Quol5npx6HISuP1masEg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.2.1 If you cannot find the MEXC App in the App Store,<a href="https://www.mexc.com/announcements/article/17827791523635"> it means the app is currently not available in your region</a>. We recommend the following:</span></div><div class="ace-line ace-line old-record-id-MJxvdGWlOo6lgBxH6pvu4W4EsTe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CUYqddOmCo2e2Zxk7hhu9OjAsSb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You can try <a href="https://support.apple.com/en-us/118283">switching to another region's Apple ID</a>. Please refer to the "<a href="https://www.mexc.com/learn/article/17827791523629">MEXC App Download Guide</a>" for step-by-step instructions on downloading and sign-up.</span></div><div class="ace-line ace-line old-record-id-ClWtdIYMxoWUn3xaBLKu3mWmsTb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HdKud0pY1omMyWxJM1ZurbBVsPd"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.2.2 iOS 12 or Later is Required</strong></div><div class="ace-line ace-line old-record-id-JbZudFVkQoNazex26nVufzPpsrY"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="image-uploaded gallery old-record-id-ZBfcd55YYoWtIgx7kI1uWOgUsac" style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2025050619452026973X6Tuw8SiidzX.png" style="max-width:100%;width:300px;height:auto;border-radius:12px" /></div><div class="ace-line ace-line old-record-id-H4j1dFxSdo7dtfxaVTau1ZjDsug"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BObMdENuToLDBCxGeuaueNnaswf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you are redirected to the App Store and see the message <strong>"This application requires iOS 12.0 or later,"</strong> it means you need to try upgrading your device's operating system. For upgrade instructions, please refer to: <a href="https://support.apple.com/118575">https://support.apple.com/118575</a></span></div><div class="ace-line ace-line old-record-id-YCysdtynhoUxX8xF6N2ubhQpsud"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-JCLbdXRpNoJeJsx2gvzuKeIvsab"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you are using an iPhone 5 or an earlier model:</span></div><ul class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-Yx8DddiKsoTQE9xPmmUuDpfMssf"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you have an Android phone, you can try using the Android version of the MEXC App.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-Lgoedcs7coGTgIx1cn4uXIrCsrb"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you do not have an Android phone, you can try using the web version of MEXC: <a href="https://www.mexc.com/">https://www.mexc.com/</a></span></div></li></ul><div class="ace-line ace-line old-record-id-doxusoHaVN3PRxeu5auhh4Y4aZb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-doxusCmBXtVzuztRVyWylAMlQYe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.3 Android Download Guide</span></h3><div class="ace-line ace-line old-record-id-doxusH9X3He7eR6KfP8yvumRFkC"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusvCXriRsIiACpKpKzHNxwgJ"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.3.1 If you are using an Android device and are unable to download the app via Google Play, please visit <a href="https://www.mexc.com/download">https://www.mexc.com/download</a> for the <strong>Android installation</strong> guide.</span></div><div class="ace-line ace-line old-record-id-doxus36oqJH6Qmk4u9oTxXlRhwb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-D5kmd3YJxovcSExZ3uPuuiLRsfd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250506194559572XgxmPR2nHLsvQ3.png" style="max-width:100%;width:750px;height:auto;border-radius:12px" /></div><div class="ace-line ace-line old-record-id-FosgdMKGfoUti5xj0jvuIuWAsYd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusOz9IG6W8rrY6NDyj9Lqdnc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.3.2 Google Play Store Issues</span></div><div class="ace-line ace-line old-record-id-SFtzdt2VcozgUpxno0LusuUmsjs"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-JUP4d6SVZobxk1xgqOguu8wusZe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the MEXC App is not available for download in your region, you can try signing up for a new Google account or switching the region of your existing account. Guide to changing your Google account region: <a href="https://support.google.com/googleplay/answer/7431675">https://support.google.com/googleplay/answer/7431675</a></span></div><div class="ace-line ace-line old-record-id-As6GdrRu1o6eUkxKUhNufMCgseb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LEMGd1Emeox76IxfP2puZPIlsAg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you encounter other issues when redirected to the Google Play Store, please refer to this guide: <a href="https://support.google.com/googleplay/answer/14122894">https://support.google.com/googleplay/answer/14122894</a></span></div><div class="ace-line ace-line old-record-id-Zt0wdwfxTo0Mbsx30H3uV2BBsug"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UBD7du8ito4j0WxdYvfuNUo0sAg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.3.3 Unknown Sources Installation Prompt</span></div><div class="ace-line ace-line old-record-id-GiovdCTagoGSFRxkRlWu7lwVs5c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-YCdBdw9dIopRFox8qq1um54Uscg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For security reasons, Android phones have the "Allow installation of non-Google Play apps" option disabled by default. Navigate to and open Settings, and then search for and select "Install unknown apps." Then, tap "Install unknown apps" again. (note: this option may vary by brand). Refer to the tutorial here: <a href="https://www.samsung.com/us/support/troubleshoot/TSG10001913">https://www.samsung.com/us/support/troubleshoot/TSG10001913</a></span></div><div class="ace-line ace-line old-record-id-RjNPdTXNhoX70XxvFvhuCVW3smg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-JZ76dk76yoAqLzxaFRZuwuG6sTd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250506194614875NElVaDGViWI9Bq.png" style="max-width:100%;width:300px;height:auto;border-radius:12px" /></div><div class="ace-line ace-line old-record-id-DVbTdjiyfoPnlgxzhoKuWNeJsod"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Ls90dYJTtoIAPaxetBRuOnjas9d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.3.4 Risk Warning When Installing the MEXC APK</span></div><div class="ace-line ace-line old-record-id-WAFudDvBjoSOsZxf8mtuBqIrs5b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SxPNdxTAgoquUvx3hYVuidCYsoh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">This is a normal prompt. Please make sure to download and install the APK only from the official MEXC website: <a href="https://www.mexc.com/download">https://www.mexc.com/download</a>.</span></div><div class="ace-line ace-line old-record-id-DHpjdu4ROoqRL5x35K7uFJIisCe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Mff2dmquZowRegx1eOZubJiqsHf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.3.5 Two MEXC Apps Appear on Android Home Screen</span></div><div class="ace-line ace-line old-record-id-DMvrdzo1oovhCbxgwjruA5iBseg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DsrRdqdjyoOf65xU5H3u4WMqsyf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Because the MEXC installation packages from Google Play and the official website use different package names, they cannot overwrite each other during installation. As a result, some users may see two MEXC Apps on their Android home screen at the same time, as shown in the image below:</span></div><div class="ace-line ace-line old-record-id-NMBvd4Sh8o14cyx7JtWudSyssag"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-YoB8dsoB4oXmCvxiZOBu2hTWsDe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250506194636378si2lj6XjEjNJfg.png" style="max-width:100%;width:300px;height:auto;border-radius:12px" /></div><div class="ace-line ace-line old-record-id-SvpIdjPCHoSlvzxUlq5u7mxUsyg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BXefdZ8dmoYX6HxdwHLufE15sYf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">To resolve this issue, MEXC is preparing to release a new installation package for the app version that can be downloaded from the official website. This update will unify the package names of the website and Google Play versions, thereby preventing two MEXC apps from appearing simultaneously on Android home screens.</span></div><div class="ace-line ace-line old-record-id-IhfkdXOhIoAmvRxXD8ouL7Wxsqb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-KXhVdOQtLoTimTxFWDbuXBPSsDe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202505061946533911UJd6ARENNkzjU.png" style="max-width:100%;width:300px;height:auto;border-radius:12px" /></div><div class="ace-line ace-line old-record-id-NFLIdkAnRo1343xcnefuEMvxsyY"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CLnVdm4AGousskxJoSkuuggPsvd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you encounter this issue, please open both MEXC Apps on your home screen one by one, tap your user icon, go to <strong>Settings</strong>, scroll down to the bottom, and tap <strong>About MEXC</strong> to check the version number as shown in the image below. Keep the MEXC app with the higher version number and uninstall the one with the lower version number.</span></div><div class="ace-line ace-line old-record-id-NM1Ddt4gjoV3F9xi4Qeu2GKfsDb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZseydoA6uoPSggxxIQeu8wnNsJg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Note: You will not be automatically logged in to the newly-installed MEXC app.</span></div><div class="ace-line ace-line old-record-id-PsL8dwJD8ocdzUxLBMyuETcXsEg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Qoy5dT9aCoTPtIxysFZux8pxsnh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250506194715860DQtzEGxqLWeTPs.png" style="max-width:100%;width:750px;height:auto;border-radius:12px" /></div><div class="ace-line ace-line old-record-id-doxus2yrmGyVHq7ydNWDVoES9Xd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-doxuskyIesnorFHUTC3vPfC8kjd"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. What to do if the MEXC app fails to install or download is interrupted</strong></span></h2><div class="ace-line ace-line old-record-id-doxusxVGs8hDJ0OSmRnYFgtDDlf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZwDsdzlemoYCvex8LrNuo8OcsGe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you are experiencing issues with installing the MEXC App, or if the download keeps failing or being interrupted, the problem may be caused by one of the following:</span></div><div class="ace-line ace-line old-record-id-doxusq1IKfu5Z0WoB94yYPpJTef"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusSoRb8zrv5FdKVxkvy8D3Hh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Network Issues: </strong>Ensure your device is connected to a stable Wi-Fi or mobile data network. A weak or unstable connection may prevent the app from downloading properly.</span></div><div class="ace-line ace-line old-record-id-doxusSVpiFyi5xPVxoUe4JY0l0g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Insufficient Storage: </strong>Check your device’s storage space. If your device is running low on storage, delete unnecessary files or apps to free up space before attempting to install again.</span></div><div class="ace-line ace-line old-record-id-doxusILd2q9MBWloGKArB0pO0ag"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Device Compatibility: </strong>Confirm that your mobile device's operating system meets the minimum requirements for the MEXC App. For iOS devices, ensure your system version aligns with the app’s requirements.</span></div><div class="ace-line ace-line old-record-id-doxusM1U84emQtx7bUAeiO85cte"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-doxusQxZB657RwgXnavDEAsMEle"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>4. What to do if the MEXC app fails to open or launch after installation</strong></span></h2><div class="ace-line ace-line old-record-id-doxusAGvTZQRF6UpfHA6chpBE5e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SsNtd812JoIR3SxB2ApunIaCszh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you are experiencing difficulties opening or launching the MEXC App after installation, please consider the following steps:</span></div><div class="ace-line ace-line old-record-id-doxusUae42U5B1GEnQfDx1mhwPe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxushIlrw4S9iHt9qMwXTMIYMh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Restart Your Device: </strong>A simple device restart may help resolve any temporary issues preventing the app from launching.</span></div><div class="ace-line ace-line old-record-id-doxusU0T2if7EYVMzd2QVhCLwzg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Update Your Operating System: </strong>Ensure that your device’s operating system is up to date. Compatibility with the latest version of the MEXC App may require the most current system version.</span></div><div class="ace-line ace-line old-record-id-doxuso3tv3xKpv6sF7lN20VDnNb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Clear Cache and Data: </strong>Cache-related issues can affect app performance. Try clearing the cache or uninstalling and reinstalling the MEXC App to resolve any potential conflicts.</span></div><div class="ace-line ace-line old-record-id-doxus38KYXS4b3cEE0rGv79x9lf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CVFid7GAooDlPXxOtLpuCq4wsVd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you continue to experience issues, please reach out to MEXC Customer Service or join our official community for further assistance:</span></div><ul class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-doxusVhSLFbkBZYuo1F30Jxf24c"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Online Customer Service</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-doxus5Nikfh2YEKJ05yRhVfL3Xd"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Official Telegram Channel: <a href="https://t.me/MEXCEnglish">https://t.me/MEXCEnglish</a></span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-doxusb4MqmCkvJ3txWYXZTXHydc"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Email Customer Service: support@support.mexc.com</span></div></li></ul><div class="ace-line ace-line old-record-id-B5e6dLGVSo2URWxa6qguBjecs8g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div></div><p><br /></p>