What is the Uncredited Deposit Return Application?
1. Introduction to the Uncredited Deposit Return Application
If your digital asset deposit to MEXC has not been credited, you can submit an Uncredited Deposit Return Application form. MEXC's Customer Service team will make every effort to recover the funds for you.
- After submission, MEXC will notify you of the review result via email or in-site message within 1-2 days. Please be patient during this time.
- If the application is approved, the estimated completion time for the recovery will be displayed (in most cases, the process is completed earlier, but not beyond the estimated time). In special cases or more complex situations, the actual processing time may exceed the estimate, and there is a possibility that the funds may not be recoverable. Please refer to the final result.
- The recovery process requires additional technical and manual support. A service fee will be charged. Please refer to the on-page notice or email notification for specific details.
2. When to Apply for Fund Recovery
1) Unsupported Token Deposits: If you deposit a token that MEXC does not list or support, these funds cannot be credited to your account.
2) Incorrect Deposit Details: If you send funds to MEXC's hot wallet address instead of your personal deposit address, or fail to include the required Memo/Tag, the deposit cannot be credited.
3) Rejected Withdrawals: If your withdrawal from MEXC is rejected by the receiving platform and the funds are returned to MEXC, they may not automatically appear in your account and require recovery assistance.
4) Missing Funds at Destination: If you successfully withdraw from MEXC but the receiving platform did not credit the funds, please first contact the receiving platform to investigate the delay or issue.
3. Uncredited Deposit Return Application FAQ
3.1 How long does the Uncredited Deposit Return Application take?
After you submit the application, MEXC will review it within 1-2 days. Once approved, the estimated time needed to complete the asset return will be displayed on your user interface. In certain complex cases, recovering an incorrect or failed deposit may take more than 60 days, depending on the difficulty of the return.
3.2 What if the return address cannot receive funds? How can I apply to change it, and under what conditions can the return address be modified?
If the return address cannot receive funds at the time of confirmation, you may contact Customer Service and provide the reason along with supporting documentation. The request will be reviewed by the Customer Service team.
If the recovery status is already processing the funds, you'll need to contact Customer Service to confirm whether the application can be canceled and the return address modified.
3.3 What if I have more than 10 uncredited deposits? How can I apply in bulk?
If you have more than 10 uncredited deposits, please contact Customer Service directly for assistance with batch processing.
3.4 How to Check Progress, Review Timeframe, and Fund Processing Time
Progress Tracking: You can check the status on the Application History page.
Review Timeframe: The expected review time is 8 hours. If your application has not been reviewed within 8 hours, you may contact Customer Service for follow-up.
Fund Processing Time: Refer to the estimated completion time shown on the application page.
Note: The estimated return time reflects the maximum expected duration. In most cases, processing is completed earlier. However, due to differences in blockchain networks or technical issues related to on-chain transfers, delays may occur.
3.5 Is the service fee fixed?
The service fee is not fixed. It may vary depending on market conditions, operational costs, or technical complexity.
3.6 What happens to the service fee if the deposit issue cannot be resolved?
If your case is ultimately deemed unrecoverable or if you cancel the application, the service fee will not be refunded.
Note:
1）We cannot guarantee that funds will be recovered in all cases.
2）If your deposit amount is below the minimum returnable amount, it cannot be processed. The minimum returnable amount is equal to the minimum withdrawal amount.