<div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 1: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=Status%207%3A%20Completed-,Status%201%3A%20Processing,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Processing</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 2: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=can%20assist%20further.-,Status%202%3A%20Pre%2DCrediting,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Pre-Crediting</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 3: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=Pre%2DCrediting%3F%22-,Status%203%3A%20Credited%20Successfully,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Credited Successfully</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 4: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=and%20Futures%20Wallets.-,Status%204%3A%20Forced%20Deposit%20Return,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Forced Deposit Return</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 5: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=the%20return%20information.-,Status%205%3A%20Invalid%20Deposit,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Invalid Deposit</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 6: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=Customer%20Service%20team.-,Status%206%3A%20Restricted,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Restricted</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 7: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=approximately%20one%20week.-,Status%207%3A%20Completed,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Completed</span></span></a></div></li></ul><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 1: Processing</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Check whether the required number of </span></span><a href="https://www.mexc.com/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">block confirmations</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> has been reached. Once confirmed, the funds will be available for withdrawal or transfer.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Verify whether the deposit channel for the asset is currently open. If it is closed, please wait until it reopens before support can assist further.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 2: Pre-Crediting</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Pre-crediting means the number of confirmations is sufficient for trading but not yet enough for full crediting. During this stage, your assets can be used for trading but cannot be withdrawn. Once the full confirmation requirement is reached, the assets will be fully credited and available for withdrawal.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your deposit is flagged by risk controls, it will not be pre-credited. In that case, the deposit will be credited automatically once it meets the required number of confirmations for full crediting.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For more details, please refer to the article "</span></span><a href="https://www.mexc.com/announcements/article/17827791526201"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">What is Pre-Crediting?</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">"</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 3: Credited Successfully</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the deposit has been successfully credited but the asset is not visible in your account, please check whether the deposit account was selected correctly.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the status shows "Successful" but you still cannot locate the asset, review your internal transfer records. If the asset was deposited into your Futures Wallet, it may have been automatically transferred there. Please check both your Spot and Futures Wallets.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 4: Forced Deposit Return</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">The delisted asset has been returned. Click the "Forced Deposit Return" button to view the return details.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">You deposited an asset that is no longer supported by MEXC. The system has automatically returned the asset to the original sending address. Click the "Forced Deposit Return" button to check the return information.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 5: Invalid Deposit</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">In most cases, if a transfer is recorded multiple times or the actual deposit amount is zero, the system will classify it as an invalid deposit, and it will not be credited to your account.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">We recommend checking your deposit records and contacting the platform from which the assets were sent to further verify the validity of the transaction. If you have any questions, feel free to contact the MEXC Customer Service team.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 6: Restricted</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Due to regional regulatory requirements, certain accounts may have limited deposit functionality. If your deposit status shows as "Restricted," please follow the on-screen instructions to complete the required KYC process. Once completed, your deposit function will be restored. If you are unable or unwilling to complete KYC verification, you may click the “Return Deposit" option on the page and submit the required information. MEXC will process the asset return within approximately one week.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 7: Completed</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">The restricted funds have been successfully returned. Click to view the return details.</span></span></div><div><br /></div></div>
<div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">There are two confirmation stages in the deposit crediting process:</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">First confirmation (Pre-crediting): When the user's crypto deposit transaction receives a sufficient number of confirmations on the blockchain network, the funds are pre-credited. Users can trade on MEXC but cannot withdraw, transfer, use fiat withdrawal, send gifts, or transfer between sub-accounts.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Second confirmation (Credited Successfully): When the user's crypto deposit transaction receives additional confirmations on the blockchain network, the funds are fully credited. Users can then make normal withdrawals, transfers, and other related operations.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718105836214xZG2MDayGlVVwx.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">This mechanism can significantly improve the speed of deposit crediting, shortening the time from deposit to trading and further enhancing deposit efficiency. If the deposit page for your account no longer displays pre-crediting information, it may be because that deposit network does not currently support pre-crediting.</span></span></div><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">Advantages of Pre-Crediting:</strong></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Enhanced Security: By waiting for blockchain network confirmations, it prevents fraud such as double-spending and ensures the deposited cryptocurrency is genuine and valid.</span></span></div></li><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Improved User Experience: Allows users to trade as soon as the first confirmation is reached, speeding up fund availability and delivering a better overall experience.</span></span></div></li></ul><div><br /></div></div>
<div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. What is a Crypto Deposit?</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">A crypto deposit refers to the process of transferring digital assets, such as </span></span><a href="https://www.mexc.com/price/BTC"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Bitcoin (BTC)</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">, </span></span><a href="https://www.mexc.com/price/ETH"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Ethereum (ETH)</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">, or </span></span><a href="https://www.mexc.com/price/tether"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">USDT</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">, from an external wallet or platform to your MEXC account via a blockchain network.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you already hold crypto assets on another wallet or platform, here's how to deposit them into MEXC:</span></span></div><ul start="1" style="list-style-type:disc"><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/learn/article/how-to-deposit-crypto-to-the-mexc-platform-app/1">How to Deposit Crypto to the MEXC Platform (App)</a></div></li><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/learn/article/how-to-deposit-crypto-to-the-mexc-platform-website/1">How to Deposit Crypto to the MEXC Platform (Website)</a></div></li></ul><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. Important Notes Before Depositing Cryptocurrency</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) When selecting the transfer network, ensure that the network you choose matches the withdrawal network from the sending platform. For example, if you select the ERC-20 network on MEXC, you must also select ERC-20 on the withdrawal platform. Using the wrong network may result in permanent loss of funds.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Before proceeding, verify the token contract address. Make sure the contract address of the asset you are depositing matches the token contract address supported by MEXC. Otherwise, your funds may be lost. You can click the end of the contract address shown on the token page to view the full address.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250717105158204a4enJwnRAXTHkk.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Some cryptocurrencies require a minimum deposit amount. If the deposited amount is below the required minimum, it will not be credited and cannot be refunded.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) You can choose to deposit tokens into either your Spot Account or Futures Account. Once the deposit account is set, all future deposits will be credited to the selected account by default. If the asset cannot be credited to your Futures Account, it will be automatically deposited into your Spot Account.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507171051574445B7wTP4Jev0B5g.png" /></div><div><br /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5) After initiating a deposit, confirmation by blockchain network nodes is required. The confirmation time may vary depending on the network congestion and the specific blockchain.</span></span></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Pre-Crediting</strong>: Once the required number of confirmations is reached, the asset becomes available for trading or internal transfers. However, it cannot be withdrawn or externally transferred at this stage.</span></span></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Credited Successfully</strong>: Once the required number of confirmations is reached, the asset is available for withdrawal and all transfer operations.</span></span></div></li></ul><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250717105157647mj5Slxhse4klTY.png" /></div><div><br /></div></div>
<div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">Gentle Reminder: </strong>To ensure the security of your assets and protect user rights, please only deposit cryptocurrencies that are officially listed on MEXC. All listing plans and related information are subject to official MEXC </span><a href="https://www.mexc.com/announcements"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">announcements</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Deposit Issues</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If your deposit has not been credited, you can resolve it in the following ways:</span></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Submit the </span><a href="https://www.mexc.com/support/deposit-recovery"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Uncredited Deposit Return Application</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">, and the Customer Service team will assist in attempting to recover the assets.</span></div></li><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Refer to the </span><a href="https://www.mexc.com/announcements/article/troubleshooting-guide-360020367791"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Troubleshooting Guide: Deposit Not Credited</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"> for additional solutions to common deposit-related issues.</span></div></li></ul><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Need Assistance</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For any inquiries, please contact MEXC through the following channels:</span></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Click the <strong style="font-weight:bolder">Online Customer Service</strong> button at the bottom-right corner of the official website and submit your question.</span></div></li><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Send an email to service@support.mexc.com.</span></div></li></ul><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC is committed to providing users with dedicated service and support.</span></div><div> </div><div> </div></div>
<div><div> </div><div>Dear MEXC Users,</div><div> </div><div>At MEXC, the security of our users' funds has always been our top priority. To ensure that our users can trade on our platform with greater safety and peace of mind, we are pleased to announce that MEXC <strong style="font-weight:bolder">Proof of Reserves</strong> has officially launched at <strong style="font-weight:bolder">9:30, February 22, 2023 (UTC+0).</strong></div><div> </div><div>The Proof of Reserves link is as follows:</div><div><a href="https://www.mexc.com/assets/reserve-proof">https://www.mexc.com/assets/reserve-proof</a></div><div> </div><div>Users can compare the assets of MEXC's on-chain wallet address and the total assets of MEXC users in the Proof of Reserves. <strong style="font-weight:bolder">If MEXC's on-chain assets are greater than or equal to the total assets of MEXC users, it proves that MEXC has sufficient asset reserves.</strong></div><div> </div><div>We believe providing the above proof is helpful for promoting the stable development of the cryptocurrency industry. Furthermore, we would like to reiterate that MEXC does not engage in any financial management, DeFi mining, staking loans, or futures leverage businesses on other platforms or with any third-party agencies, thereby eliminating any risk of liquidation or other risks involving the safety of our users' funds.</div><div> </div><div>Adhering to our mantra, "Users First, Changing for You", we welcome your feedback as it allows us to improve our services. Thank you for your support.</div><div> </div><div>MEXC Team</div><div>February 22, 2023</div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div></div>