<div><h4><strong style="font-weight:bolder">Part 1. Why You Need to Activate the Token Address</strong></h4><div>Due to the special mechanism of the HBAR network, your wallet address must be activated with HBAR tokens (JAM/NADA, etc.) before transferring any tokens to the address. Please ensure that your wallet address has at least 10 HBAR tokens before activating any assets, as adding assets requires payment of network fees. If your withdrawal address does not have an active asset, you will not be able to withdraw.</div><div> </div><h4><strong style="font-weight:bolder">Part 2. How To Check Whether a Token Address Has Been Activated</strong></h4><div><strong style="font-weight:bolder">A. Status: Activated</strong></div><div>You can search for your address on the HBAR block explorer at <a href="https://app.dragonglass.me/"><u>https://app.dragonglass.me/</u></a> to check whether the corresponding assets have been activated, as shown in the figure below. If there are transfer records and the ACCOUNTS section shows that the activated tokens have been added, it means that you are able to transfer activated assets to this address.</div><div> </div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013655718YBtK3ZmpzkaaD4.png" alt="1.png" style="max-width:100%;height:auto" /></div><div> </div><div><strong style="font-weight:bolder">B. Status: Not Activated </strong></div><div>You can search for your address on the HBAR block explorer at <a href="https://app.dragonglass.me/"><u>https://app.dragonglass.me/</u></a> to check whether the corresponding assets have been activated, as shown in the figure below. If there are no transfer records and the <strong style="font-weight:bolder">ACCOUNTS</strong> section is empty, it means that no HBAR standard assets have been added to this address.</div><div> </div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013657094w8lWoiRGMjoWfb.png" alt="2.png" style="max-width:100%;height:auto" /></div><div> </div><h4><strong style="font-weight:bolder">Part 3.How To Activate Hbar Token Address</strong></h4><div>Firstly, go to the official website: <a href="https://hedera.com/"><u>https://hedera.com/</u></a> and click on the supported wallet addresses for the project: <a href="https://hedera.com/ecosystem/wallets-custody"><u>https://hedera.com/ecosystem/wallets-custody</u></a>.</div><div>For example, if you're using HashPack wallet: <a href="https://www.hashpack.app/"><u>https://www.hashpack.app/</u></a>, please follow the steps below to activate your wallet:</div><div> </div><ol start="1" style="list-style-type:decimal"><li><div>Install the wallet and create an account.</div></li><li><div>Transfer some main tokens to the generated address.</div></li><li><div>Click on [Add Token].</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013658499ntoJ0WJlvQa2fs.png" alt="3.png" style="max-width:100%;height:auto" /></div><div> </div><ol start="4" style="list-style-type:decimal"><li><div>There are two ways to add the token: you can either select it directly, or add it via futures.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013700174SOvYUnQzeirXO3.png" alt="4.png" style="max-width:100%;height:auto" /></div><div> </div><ol start="5" style="list-style-type:decimal"><li><div>Click [Associate Token] to add the token and wait for the addition to complete.</div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013701744XEk4gg6Ltbr8Aw.png" alt="5.png" style="max-width:100%;height:auto" /></div></li><li><div>When the token you added appears on the interface, it means you have successfully added it to your wallet.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013703193lj9A6hTNpdLHoH.png" alt="6.png" style="max-width:100%;height:auto" /></div></div><div> </div><div><p><strong style="font-weight:bolder">Part 4. Important Notes</strong></p><ol start="1" style="list-style-type:decimal"><li><div>To activate an HBAR address, you must first deposit 10 HBAR to the address, activate it, then manually add other tokens you want to deposit.</div></li><li><div>It is recommended to use the official wallet software for activation.</div></li><li><div>Please make sure the target address assets are activated before you withdraw, otherwise you won't be able to withdraw.</div></li></ol><div> </div></div>
<div style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:400;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><div><strong style="font-weight:bolder">What does it mean to have an unfilled/incorrectly filled Memo/Tag on a deposit?</strong></div><p> </p><div>A Memo or Tag is an additional address feature required to identify the recipient of a transaction outside of the wallet address. For certain cryptocurrencies such as XLM, XRP, ATOM, EOS, TON, etc., it is necessary to input the corresponding Memo/Tag information in order to effectively carry out the transfer.</div><div>At MEXC, for cryptos that require filling in a deposit Memo/Tag, all accounts share the same deposit wallet address, such as XRP, TON, etc. Therefore, traders must input the correct deposit tag to ensure their assets are successfully deposited.</div><p> </p><h2>Case A: User incorrectly wrote "Send" in the Memo/Tag field of a TON deposit. </h2><p> </p><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20240902152112491p4aI0iUMbm5cFy.png" style="max-width:100%;height:auto" /></div><p> </p><h2>Case B: TON deposit with no Memo/Tag (nothing written in the message field)</h2><p> </p><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20240902152113135fC5ERRCziooFAL.png" style="max-width:100%;height:auto" /></div><p> </p><h2>What should I do?</h2><div>If you have made a transfer but forgot or incorrectly filled in the Memo/Tag/identifier, you can <strong style="font-weight:bolder">apply to recover</strong><strong style="font-weight:bolder"> </strong>your assets by filling out the<strong style="font-weight:bolder"> </strong><a href="https://www.mexc.com/support/deposit-recovery"><strong style="font-weight:bolder">Uncredited Deposit Return Application</strong></a><strong style="font-weight:bolder"> </strong><strong style="font-weight:bolder">form</strong>.</div><div> </div><h3><strong style="font-weight:bolder">Deposit Information Form:</strong></h3><ul style="list-style-type:disc"><li style="text-align:left"><div><strong style="font-weight:bolder">Deposited Crypto:</strong> Please enter the token name as displayed on the block explorer.</div></li><li><div><strong style="font-weight:bolder">Deposit Network/Address:</strong> Please enter the network and address information as shown on the block explorer. The deposit address may also be referred to as "to address," "Destination address," or "Receiver" in similar expressions. If the deposit address includes a Memo/Tag identifier, please fill it in using the "address:Memo" format (e.g., mxcexdeposit:12xx34).</div></li><li><div><strong style="font-weight:bolder">Deposit Amount:</strong> Please enter the deposit amount as displayed on the block explorer (up to 41 characters, 22 integer digits + 18 decimal digits). The deposit amount you enter is for reference only. Customer service will process the deposit based on the actual deposit amount according to the TxID, and the final processing result shall prevail.</div></li><li><div><strong style="font-weight:bolder">Deposit TxID:</strong> The TxID/TxHash is the unique identification proof of this deposit on the blockchain. You can view and copy this TxID string from the withdrawal record on the withdrawal platform or wallet.</div></li></ul><div> </div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20240902152112829wmg1MONZYCAS2t.png" style="max-width:100%;height:auto" /></div><div> </div><div> </div><ol start="1" style="list-style-type:decimal"><li><div><strong style="font-weight:bolder">TONCOIN Network TxID</strong><strong style="font-weight:bolder"> </strong><strong style="font-weight:bolder">Filling</strong><strong style="font-weight:bolder"> </strong><strong style="font-weight:bolder">Method: If your original transfer TxID contains special characters that prevent you from submitting the</strong><strong style="font-weight:bolder"> </strong><a href="https://www.mexc.com/support/deposit-recovery"><strong style="font-weight:bolder">Uncredited Deposit Return Application</strong></a><strong style="font-weight:bolder"> </strong><strong style="font-weight:bolder">form, please follow the steps below to copy and submit the correct TxID.</strong></div></li></ol><div> </div><ul style="list-style-type:disc"><li style="text-align:left"><div>Open the block explorer at <a href="https://tonviewer.com/">https://tonviewer.com/</a> and enter your TxID. The following is an example:</div></li></ul><p> </p><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20240902152112730hZN7UFgArRyqMy.png" style="max-width:100%;height:auto" /></div><div> </div><ul style="list-style-type:disc"><li style="text-align:left"><div>Copy the [Tx hash] and paste it into the deposit TxID field to submit.</div></li></ul><p> </p><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20240902152112738S9qsQuHRe1rXGM.png" style="max-width:100%;height:auto" /></div><div> </div><h3><strong style="font-weight:bolder">Supplementary Information Form:</strong></h3><div> </div><div><strong style="font-weight:bolder">Process for Confirming the Original Source Address for the Return:</strong></div><ul style="list-style-type:disc"><li style="text-align:left"><div>After submitting the form, your return application will enter the preliminary review stage, which is expected to be completed within 1-2 days.</div></li><li style="text-align:left"><div>Once the review is approved, MEXC customer service will promptly provide you with the original source address for the return (as shown in the example).</div></li></ul><div><strong style="font-weight:bolder">Important Notes:</strong></div><ul style="list-style-type:disc"><li style="text-align:left"><div>Please carefully verify that the return address displayed on the page is correct and can receive your funds normally.</div></li><li style="text-align:left"><div>If the address is correct, click [Confirm Returning to This Address], and your funds will be returned to that address.</div></li><li style="text-align:left"><div>If you find that the address is incorrect or cannot receive funds, click [Cancel Application] and contact online customer service to provide the correct return address.</div></li><li style="text-align:left"><div>Once you click [Confirm Return to This Address], you confirm that the address is valid and correct. After this, if you are unable to successfully receive the returned funds at this address, MEXC will not be responsible.</div></li></ul><p><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202409021851329688fLRIekwug5RiX.png" width="860" style="max-width:100%;height:auto" /></p><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20240902185132979SMytoTe3M2pQev.png" width="864" style="max-width:100%;height:auto" /></div><div style="text-align:center"> </div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20240902152113115W8gGznTQ7jSAoV.png" style="max-width:100%;height:auto" /></div><div> </div><h2>Terms and Conditions:</h2><ul style="list-style-type:disc"><li style="text-align:left"><div>MEXC will make every effort to assist you in recovering your assets, but due to the complexity of the blockchain network, MEXC cannot guarantee the recovery of 100% of the assets in all cases.</div></li><li style="text-align:left"><div>If MEXC is unable to recover the assets, unsupported cryptocurrencies deposited by the trader will result in permanent losses.</div></li><li style="text-align:left"><div>As the asset recovery process involves significant manpower, we may charge a processing fee once your document verification is approved. The specific amount will be as indicated on the page.</div></li><li><div>After the review is approved, the estimated completion time will be displayed. If the recovery of funds is particularly challenging, the actual processing time may be extended.</div></li></ul></div><p><br /><br /></p>
<div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. How to Make a Withdrawal</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1) On the MEXC </span><a href="https://www.mexc.com/"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">website</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"> homepage, go to <strong style="font-weight:bolder">Wallets</strong> and select </span><a href="https://www.mexc.com/assets/withdraw/USDT"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">Withdraw</strong></span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">.</span></div><div> </div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928103939188bZaZ4F7kSOjP4e.png" width="2936" height="1416" /></span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2) Choose the <strong style="font-weight:bolder">Crypto</strong> you want to withdraw, enter the <strong style="font-weight:bolder">Withdrawal Address</strong>, select the <strong style="font-weight:bolder">Network</strong>, and enter the <strong style="font-weight:bolder">Withdrawal Amount</strong>. After confirming the details are correct, click <strong style="font-weight:bolder">Submit</strong>.</span></div><div> </div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2025092810393998739qPXR0yOrrUkr.png" width="2864" height="1812" /></span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3) Enter the <strong style="font-weight:bolder">Email Verification Code</strong> and <strong style="font-weight:bolder">Google Authenticator code</strong>, then click <strong style="font-weight:bolder">Submit</strong>.</span></div><div> </div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928103939028wXSjs5cREQ6XUJ.png" width="2864" height="1332" /></span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4) Wait for the withdrawal to be processed.</span></div><div> </div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928103939441nLbphejsb6ZXIV.png" width="1280" height="690" /></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. How to Make an Internal Transfer</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1) On the MEXC </span><a href="https://www.mexc.com/"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">website</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"> homepage, go to <strong style="font-weight:bolder">Wallets</strong> and select </span><a href="https://www.mexc.com/assets/withdraw/USDT"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">Withdraw</strong></span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">.</span></div><div> </div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928103939753rFb7y85kZ67rtJ.png" width="1280" height="617" /></span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2) Choose the <strong style="font-weight:bolder">Crypto</strong> you want to transfer.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3) Select <strong style="font-weight:bolder">MEXC User</strong>. Currently, three transfer methods are supported: <strong style="font-weight:bolder">Email</strong>, <strong style="font-weight:bolder">Mobile Number</strong>, or <strong style="font-weight:bolder">MEXC UID</strong>. Enter the recipient's account information.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4) Enter the transfer details and the <strong style="font-weight:bolder">Amount</strong>, then click <strong style="font-weight:bolder">Submit</strong>.</span></div><div> </div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928103939101QhkclNakqMKYYC.png" width="2864" height="1540" /></span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5) Enter the <strong style="font-weight:bolder">Email Verification Code</strong> and <strong style="font-weight:bolder">Google Authenticator code</strong>, then click <strong style="font-weight:bolder">Submit</strong>.</span></div><div> </div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928103938862LWx31HtG5iDlxO.png" width="2870" height="1336" /></span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">6) The transfer is complete.</span></div><div> </div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928103940639Aa4JIllYjIkpti.png" width="2758" height="1440" /></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3. Notes on Withdrawals</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1) For tokens like USDT that support multiple networks, always make sure to select the network that matches the withdrawal address.</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2) If the token requires a Memo/Tag, copy the correct Memo/Tag from the receiving platform and enter it before confirming the withdrawal. Failure to do so may result in asset loss. For more details, see </span><a href="https://www.mexc.com/learn/article/what-are-memos-tags-/1"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">What are Memos/Tags?</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"> and </span><a href="https://www.mexc.com/announcements/article/how-to-check-address-and-memo-17827791511546"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Check Address and Memo</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">.</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3) If the system prompts <strong style="font-weight:bolder">Invalid Address </strong>after entering the withdrawal address, please double-check the address or contact online Customer Service for further assistance.</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4) Withdrawal fees vary by token. You can check the latest fees on the </span><a href="https://www.mexc.com/fee"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Trading Fees</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"> page.</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5)<strong style="font-weight:bolder"> </strong>The <strong style="font-weight:bolder">Withdrawal Fee</strong> for each token is displayed directly on the withdrawal page.</span></div><div> </div><h3><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Recommended Reading:</span></h3><ul start="1" style="list-style-type:disc"><li><div><a href="https://www.mexc.com/announcements/article/common-withdrawal-issues-and-how-to-resolve-them-360020366031"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Common Withdrawal Issues and How to Resolve Them</span></a></div></li><li><div><a href="https://www.mexc.com/learn/article/how-to-set-withdrawal-settings/1"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Set Withdrawal Settings</span></a><br /></div></li></ul></div>
<div><div style="white-space:normal"><strong style="font-weight:bolder">Dear MEXCers,</strong></div><div style="white-space:normal"><br /></div><div style="white-space:normal">Conducting a withdrawal involves a risky endeavor of asset transfer. Before making a withdrawal, please read this risk warning notice carefully and be aware of the various risk factors associated with this service. Fully understand the potential risks of making a withdrawal, thoroughly consider your own risk awareness, risk identification ability, and risk tolerance, and make a cautious decision whether to proceed with the withdrawal service.</div><div style="white-space:normal"><br /></div><div style="white-space:normal">Upon confirming this service notice, it will be deemed that you have thoroughly read and understood the entire content of this risk warning notice, and voluntarily opted for MEXC's withdrawal service. It will also be deemed that you possess sufficient understanding of your own risk awareness, risk identification ability, and risk tolerance regarding withdrawals, and voluntarily undertake the risks and legal responsibilities that may arise from conducting withdrawals.</div><div style="white-space:normal"><br /></div><div style="white-space:normal">MEXC hereby provides the following risk warning notice and statement:</div><div style="white-space:normal"><br /></div><div style="white-space:normal">1. Change of asset ownership: Once withdrawn to another address, the assets will be subject to the control of the individual or platform associated with the withdrawal address;</div><div style="white-space:normal">2. Platform's inability to recover withdrawn assets: Once the withdrawal is completed, the platform will be unable to assist you in recovering the withdrawn assets;</div><div style="white-space:normal">3. Asset loss as a result of withdrawal to suspicious addresses or platforms: If you are enticed to withdraw to suspicious platforms operating Ponzi/pyramid schemes, there is a high likelihood that you will be unable to withdraw your assets from such platforms;</div><div style="white-space:normal">4. Falling victim to fraudulent withdrawals: If you are enticed by promises of high returns through activities such as arbitrage and airdrops, and you withdraw your assets to gambling websites, scam platforms, or similar schemes, there is a high likelihood that you will lose your withdrawn assets;</div><div style="white-space:normal">5. Non-repayment of loans: If you lend your assets to another individual and withdraw them to the borrower's address, but the other party subsequently refuses to repay the loan, the platform will be unable to assist you in recovering the withdrawn assets;</div><div style="white-space:normal">6. Involvement in money laundering risks: If you are entrusted or coerced into assisting others in purchasing cryptocurrencies and subsequently withdrawing them, which may involve engaging in money laundering behavior, you could be considered an accomplice and will be personally responsible for the corresponding legal consequences;</div><div style="white-space:normal">7. Withdrawals to incorrect addresses: If you mistakenly withdraw your assets to an incorrect address due to personal filling errors, the platform will be unable to assist you in recovering the withdrawn assets;</div><div style="white-space:normal">8. Risks associated with participating in ICOs: ICO crowdfunding involves high-risk investment behavior. Please exercise caution and avoid withdrawing funds directly to the ICO crowdfunding addresses. Doing so will result in the inability to receive the digital assets raised through crowdfunding;</div><div style="white-space:normal">9. Risks due to force majeure: This includes, but is not limited to, unforeseeable events such as war, financial market crises, natural disasters, major political events, hacker attacks, computer virus outbreaks, and any other unpredictable risks that may result in losses from withdrawals. Users are responsible for any losses incurred due to force majeure and unforeseen events;</div><div style="white-space:normal">10. Loss of assets due to user error: User errors include, but are not limited to, losses caused by poor decision-making, improper operations, forgotten or disclosed passwords, password cracking, third-party intrusion into the individual's computer systems, malicious or improper operations by others when acting as agents for transactions.</div><div style="white-space:normal"><br /></div><div style="white-space:normal"><strong style="font-weight:bolder">Special Reminder: This risk warning notice does not cover all the risks associated with withdrawals. Before withdrawing funds on MEXC, users should fully understand the relevant policies and regulations, carefully read the platform's relevant service agreements, and carefully consider their own risk tolerance based on their individual circumstances.</strong></div><div style="white-space:normal"> </div><div style="white-space:normal"><strong style="font-weight:bolder">You acknowledge and guarantee that you have carefully read this risk warning notice, fully understand all the risks mentioned above, and voluntarily accept the responsibility for any losses incurred as a result.</strong></div></div><p> </p>
<div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. How to Make a Withdrawal</strong></span></h2><div> </div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Tap <strong style="font-weight:bolder">Wallets</strong> at the bottom of the App homepage.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Tap <strong style="font-weight:bolder">Withdraw</strong>.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Select the cryptocurrency to withdraw.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) Choose the withdrawal method: <strong style="font-weight:bolder">On-chain Withdrawal</strong>.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928094537288zKlES4I93YDJ7o.png" width="4175" height="2164" /></span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5) Enter the <strong style="font-weight:bolder">Withdrawal Address</strong>, select the <strong style="font-weight:bolder">Network</strong>, and enter the <strong style="font-weight:bolder">Withdrawal Quantity</strong>, then tap <strong style="font-weight:bolder">Confirm</strong>.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">6) Double-check all information, then tap <strong style="font-weight:bolder">Confirm Withdrawal</strong>.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">7) Enter the <strong style="font-weight:bolder">Email verification code</strong> and the <strong style="font-weight:bolder">Google Authenticator code</strong>, then tap <strong style="font-weight:bolder">Confirm</strong>.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">8) The withdrawal request has been submitted. Please wait for the funds to arrive.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928094535910pnW8BjGEmku5uj.png" width="4209" height="2237" /></span></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. How to Make an Internal Transfer</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Tap <strong style="font-weight:bolder">Wallets</strong> at the bottom of the App homepage.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Tap <strong style="font-weight:bolder">Withdraw</strong>.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Select the cryptocurrency to withdraw.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) Choose the withdrawal method <strong style="font-weight:bolder">MEXC Transfer</strong>.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928094534743aO5PbgXmSscTt7.png" width="4175" height="2164" /></span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5) Enter the recipient's account information and <strong style="font-weight:bolder">Quantity</strong>, then tap <strong style="font-weight:bolder">Submit</strong>. Currently, transfers are supported via <strong style="font-weight:bolder">Email</strong>, <strong style="font-weight:bolder">Mobile Number</strong>, or <strong style="font-weight:bolder">MEXC</strong> <strong style="font-weight:bolder">UID</strong>.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">6) Double-check the details, then tap <strong style="font-weight:bolder">Confirm</strong>.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">7) Enter the <strong style="font-weight:bolder">Email verification code</strong> and the <strong style="font-weight:bolder">Google Authenticator code</strong>, then tap <strong style="font-weight:bolder">Confirm</strong>.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">8) The transfer is complete.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928094535960ZEULLoZKy6IxZW.png" width="4209" height="2275" /></span></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3. Notes on Withdrawals</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) For tokens like USDT that support multiple networks, always make sure to select the network that matches the withdrawal address.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) If the token requires a Memo/Tag, copy the correct Memo/Tag from the receiving platform and enter it before confirming the withdrawal. Failure to do so may result in asset loss. For more details, see </span></span><a href="https://www.mexc.com/learn/article/what-are-memos-tags-/1"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">What are Memos/Tags?</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> and </span></span><a href="https://www.mexc.com/announcements/article/how-to-check-address-and-memo-17827791511546"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">How to Check Address and Memo</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) If the system prompts <strong style="font-weight:bolder">Invalid Address </strong>after entering the withdrawal address, please double-check the address or contact online Customer Service for further assistance.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) Withdrawal fees vary by token. You can check the latest fees on the </span></span><a href="https://www.mexc.com/fee"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Trading Fees</strong></span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> page.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5)<strong style="font-weight:bolder"> </strong>The <strong style="font-weight:bolder">Withdrawal Fee</strong> for each token is displayed directly on the withdrawal page.</span></span></div><div> </div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Recommended Reading:</span></span></h3><ul style="list-style-type:disc" start="1"><li><div><a href="https://www.mexc.com/announcements/article/common-withdrawal-issues-and-how-to-resolve-them-360020366031"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Common Withdrawal Issues and How to Resolve Them</span></span></a></div></li><li><div><a href="https://www.mexc.com/learn/article/how-to-set-withdrawal-settings/1"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">How to Set Withdrawal Settings</span></span></a></div></li></ul><div> </div></div>