<div><div class="ace-line ace-line old-record-id-A9O7dxY3GoYNQ7xaNmKuBd0fs2A"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">當您在 MEXC 平台發起提幣後，想要取消提幣：</span></div><div class="ace-line ace-line old-record-id-X1X7dIFP7oZqitxTugBuRfrRsMc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LUixdTzuQoUTWDxaqfluPRYHsfc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）如果您的提幣申請是剛發起，狀態為：<strong>等待驗證、審核中、等待處理</strong>等狀態，提幣頁面有【取消提幣】按鈕，你可點選自行取消。</span></div><div class="ace-line ace-line old-record-id-SXfVdS881oYkz5xgFNZuLZIvsjf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-FKpbd3X1goi5vnxlePPuK7nsscg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202508081534254055bQUCA6Gi2q8m9.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-SS97dKLdHoJwyexLLOGugxSps4d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QX4Nd1LwcolLK0xwnW0uf5drsxb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）如果您的提幣狀態為<strong>處理中</strong>，則提幣無法自行取消，需聯絡客服進行反饋。需要注意的是客服不保證 100% 可成功取消。</span></div><div class="ace-line ace-line old-record-id-Vp0DdY07XoJf4Rxv4xAuTiPJsQM"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FnL3dyQHXoeZfLx7FAYurGVosAh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）如果您的提幣狀態為<strong>等待區塊確認、等待打包、提幣成功</strong>等狀態，則無法取消。由於區塊鏈地址的匿名性，我們無法找到對方，請透過其他方式尋找目標地址的所有者協商處理。</span></div><div class="ace-line ace-line old-record-id-RcZndQDeDo0VFDxYeYmua9r8s5v"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QaPEdP3M1o18YlxONQcuATAcs9g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">關於在提幣過程中，不同的狀態以及對應的解決辦法，您可以閱讀《<a href="https://www.mexc.com/zh-TW/announcements/article/360020368251">提幣未到帳</a>》了解。</span></div><div class="ace-line ace-line old-record-id-Q8ovdoKUzoWyfIx69hcubVzmsCd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-KInndeLzOof5NZxcfuIudoTys9e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">更多推薦閱讀：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-KpMPdYWbPolHj5xBPcAuNOG0sEb"><div><a href="https://www.mexc.com/zh-TW/learn/article/how-to-make-a-withdrawal-on-mexc-/1" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何在 MEXC 上提幣</a></div></li><li class="ace-line ace-line old-record-id-KWsedlLq6ot9yfxm539ugldAsmb"><div><a href="https://www.mexc.com/zh-TW/learn/article/how-to-set-withdrawal-settings/1" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何進行提幣設置</a></div></li><li class="ace-line ace-line old-record-id-JrYudsSqJo5B2xxQwv1uR0ZQs5g"><div><a href="https://www.mexc.com/zh-TW/learn/article/how-to-export-deposit-and-withdrawal-history/1" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何導出充提記錄</a></div></li></ul></div>
<div><h2 class="heading-2 ace-line old-record-id-BRhodcATAoawbWxCK2Iut3Fzsle"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 確認充值通道開放狀態</strong></span></h2><div class="ace-line ace-line old-record-id-JPbXduEM3oso5qxVNnFuYBlKshd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KJwKd82EPovvyZxYtd3u0rhJsir"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果充值通道關閉或維護中，您的充值暫時無法到帳。請您耐心等待，當充值通道重新開放後即可確認入帳狀態。</span></div><div class="ace-line ace-line old-record-id-SyAdd8IG5oHtDnxHGh8u9XBesxq"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Ju91dvLqqoEXo1xKkVXusAGPsOb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">關於充提暫停，您還可以閱讀《<a href="https://www.mexc.com/zh-TW/announcements/article/17827791526229">錢包維護導致充值/提現暫停怎麼辦</a>》了解更多。</span></div><div class="ace-line ace-line old-record-id-JJ5VdXy9NoOwtCxy7GCu4Ky4sdh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-Azv4djpp9oE3rLxXLEquzIZastb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 確認區塊網路狀態</strong></span></h2><div class="ace-line ace-line old-record-id-PuhPdnT36onUTRxwR0nu9U7Tswd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NEx0dwuRPovaFaxIjTtuhomEsYf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果區塊網路狀態顯示未成功，您需要聯絡資產發出方進行確認。</span></div><div class="ace-line ace-line old-record-id-PryQdO69pogQsCxPVL0ub3W0sqg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果區塊網路狀態顯示已成功，您需要判斷是否滿足預入帳/入帳成功確認數。</span></div><div class="ace-line ace-line old-record-id-CvWpdbU7Co8IbrxPPPBuqYEbsId"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QhjwdnVkboi37FxzoQ4uL3tFskf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">查看方式：資產-資金記錄-充值記錄-找到您要查看的充值記錄-點選交易憑證（TxID）後對應的超鏈接符號跳轉至區塊鏈瀏覽器。</span></div><div class="ace-line ace-line old-record-id-OrpAdbBWKoY96Px1KIUufBjRscc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-LEYKdLuheohXiBxkxuduL8Ehsje"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507241722386912paoL3wv7H32lf.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-PLcedfp5eo7sB6xgZD3ugv7Asve"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-PJSidGWJtosdThxjYvsuOuOVs3e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在區塊鏈瀏覽器中查看區塊網路狀態。</span></div><div class="ace-line ace-line old-record-id-SeH8d2aKpok4NfxStz4utzg7sQc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-PpSndw99no7DwFxFDNAu58Pwseb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172238734UU9lTQnbdZrRpJ.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-Yvz2dv23hoZoXbxbx3fuRVrmsUh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-AwRRdV161oT6ULxT8BUuy6Wiskb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 確認區塊確認數</strong></span></h2><div class="ace-line ace-line old-record-id-VmtmdJ2AAoVtKgxv6ibue5UtsTd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DBMidIPq6oyd5ixgkklu9BNqstf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在正常充值情況下，每個幣種都需要達到一定數量的區塊確認次數，才能將轉帳金額存入您的 MEXC 帳戶。由於區塊確認數問題造成充值未到帳，您需要進行確認：</span></div><div class="ace-line ace-line old-record-id-GqgodcfVFoHc84xgOttu01qksne"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ExtZdhLidoSTyxxwhHLu0xlEsGc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果不滿足區塊確認數，請您耐心等待鏈上確認。</span></div><div class="ace-line ace-line old-record-id-PaWkdNcjeobxeIxmjemue3Ohsze"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果已滿足確認數，但資產未到帳，請您查看帳號內是否有充值記錄 。</span></div><div class="ace-line ace-line old-record-id-MWmXdiEYtoFszFxoC2puaBozsQb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-S6hYd6kF0oN24PxFyAYuaPamsVK"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">註：每個幣種的最低區塊確認數要求都不同。如還未達確認數，請您耐心等待。</span></div><div class="ace-line ace-line old-record-id-PEi0dBBmuo6egFxeeTau1XL5s2c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-V0MgdC8JtoW9OrxkuEauqz27sFh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您想詳細了解區塊確認數相關內容，您可以閱讀《<a href="https://www.mexc.com/zh-TW/learn/article/17827791509662">如何在 MEXC 上查看區塊確認數</a>》進行了解。</span></div><div class="ace-line ace-line old-record-id-G8BZdMdONo5rhOxogRJujRpbsyd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-YkuWdiREWokLJbx5RaDuBaOesPg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172238726ptvF6hScFBce7H.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-GWerduKgwoig8dxBcobuStY2sIf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-G9cedA23UoHLkHxffMruR0bVsqf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>4. 查看帳號內是否有充值記錄</strong></span></h2><div class="ace-line ace-line old-record-id-Ez7KdVvdho8cjXxVZZYuHdJBs21"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SjRqdelYho7RkMxnmdwuGU79sCh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">查看帳號內是否有相關充值記錄，關於充值狀態您可以閱讀《<a href="https://www.mexc.com/zh-TW/announcements/article/17827791526203">充值過程中常見狀態及解決辦法</a>》進行了解。</span></div><div class="ace-line ace-line old-record-id-Ol0udYdVDoCeLbxPasKu76efsVd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-S4dIdwY9loC0l7xNxiHu79KMsWe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果帳號內沒有相關的充值記錄，您可以點選填寫<a href="https://www.mexc.com/zh-TW/support/deposit-recovery">充值未到帳申請找回</a>表單。</span></div><div class="ace-line ace-line old-record-id-Tq9hdXIOzoDpCPxflfnubdkwsKd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-XZnndLE1gox37vxlVxBuMdrbsTh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>5. 其他常見充值未到帳解決指南</strong></span></h2><div class="ace-line ace-line old-record-id-C5Dtd8MIVoW17fxMTQjuJYdEsYf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-VRYxdsl9WocWsVx5MuNuqnt2sze"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>5.1 </strong><strong>充值</strong><strong>MEXC</strong><strong>不支持币种</strong></span></h3><div class="ace-line ace-line old-record-id-UyJwd9xr9opQ26xIoxcudvfJsWd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-F3YWdtXTfoy1YFxTEeUuUtE8sud"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若您充值幣種的合約地址與 MEXC 支持幣種合約地址不一致，您的充值無法正常到帳。</span></div><div class="ace-line ace-line old-record-id-HwFvdY5BzokmE9xcqJduqC7asNe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-UKtQdTAKso8gFKxwufouqKIisZg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172239356w4FxTBmpWBJsbV.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-Wwi0dJlXmoUfMtxpnCeuMZ1FsMg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-ORqwdyxHio7wpvxFve3uM0MQsUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>5.2 充值</strong><strong>網路</strong><strong>错误</strong></span></h3><div class="ace-line ace-line old-record-id-FTrRd5QYJohPPMxKM2QunjFzsne"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-O731dTSq6o3mhYxLzOWu4v9GsCb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>選擇錯誤</strong><strong>網路</strong><strong>充值：</strong>充值幣種時選擇了錯誤的充值網路。如下圖所示充值 MX，您在 MEXC 充值页面获取了 MX-ETH 網路的地址，在提币平台卻使用了 BEP-20 網路轉帳至您 MEXC 平台的 ETH 網路地址，會導致您的充值無法正常到帳。</span></div><div class="ace-line ace-line old-record-id-VoqHdCJBUoQ5wtxAB5ZuDJDpsFe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-B76hdHwKkogyZlxxfaDu44EjsXf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">請您盡快提交<a href="https://www.mexc.com/zh-TW/support/deposit-recovery">充值未到帳申請找回</a>表單，MEXC 會盡量協助您處理您的充值問題。查詢代幣支持的充值網路方式：在提幣頁面點選【轉帳網路】查看。</span></div><div class="ace-line ace-line old-record-id-SAT0dzjyXomU4bxZe6LugRp5sPF"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-K7a5d4znuovHWCxd4RSuUBoasad"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172239340HXQs2M1DzsdEGA.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-UA0sdUDpNomJbYxl3MPucVx7shh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-YBezdcW5uoKxqTxMdLauRCJksUg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>5.3 使用不支持</strong><strong>網路</strong><strong>充值</strong></span></h3><div class="ace-line ace-line old-record-id-PjLKdkWRmoO2FYxmL8ru8Ev0s9g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KsdDdFHPToZKutxb8qFuWNCdsSN"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>使用不支持的</strong><strong>網路</strong><strong>充值：</strong>充值币种时选择了 MEXC 不支持的網路进行充值。 如下图所示充值 MX，MEXC 仅支持使用 ETH、BSC、MORPH 網路充值 MX，但若您在提币平台使用支持網路列表以外的網路轉帳，您的充值将無法正常到帳。</span></div><div class="ace-line ace-line old-record-id-Qt71dnklVoeGIkxdweJuBWLRs5d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-MQckdu96mohYIrx9EZeuSdKksFc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172238679vNBtzczlIbe3Ga.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-T0QRdBeMZomPNLxhbzhuY5JLs5I"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-NcURdLPMzodyJGxzwnlu3t5nsQe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.4 <strong>轉帳時未填入或錯填 Memo/Tag 識別碼，導致無法入帳</strong></span></h3><div class="ace-line ace-line old-record-id-OshRd0L28ofRbgxZm8KuA6UgsEc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-G3XDdfPUSobjhxx8Qe2u12WZsOc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">部分幣種需要填寫標籤（Memo/Tag/識別碼），如 XRP、TON、ATOM 等。若填寫未填/錯填導致充值無法到帳，請提交<a href="https://www.mexc.com/zh-TW/support/deposit-recovery">充值未到帳申請找回</a>表單。審核預計 1-2 個工作天內完成，完成後我們將透過郵件或站內信即時通知您結果，填寫指南請參考<a href="https://www.mexc.com/zh-TW/announcements/article/17057846626969">自助申請填寫指南</a>。</span></div><div class="ace-line ace-line old-record-id-Bkahdw8QIoUUeBxzoG0u1W8esch"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-YO9KdtyEuoRkDBxofErudvFvsxb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">关于更多 Memo/Tag介绍，您可以阅读内容《<a href="https://www.mexc.com/zh-TW/learn/article/what-are-memos-tags-/1">什么是 Memo/Tag</a>》。</span></div><div class="ace-line ace-line old-record-id-WCawdLVGYokO9sxR9nHurvyHs1g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-WPDtdDNbkoA0BNxjzJfuwI2ZsWf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172239156lia83Js18B500M.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:500px" /></div><div class="ace-line ace-line old-record-id-R8pwdJiYJoVUIyxiSIDuLn1As1d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-L4N8d2z3Voo9YYxSljxuND9CsMc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>5.</strong><strong>5</strong><strong>透過</strong><strong>不支持的智能合約方式充值，導致無法入帳</strong></span></h3><div class="ace-line ace-line old-record-id-J6dBdSYbJoTanjxhhiDuIpxLscb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HAKGdlMeToI9WdxIy0HuG3Otsef"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">部分幣種在 MEXC 暫時無法使用智能合約方式進行充值，該情況智能合約轉帳不會記錄在 MEXC 帳戶中，需要人工手動充值。</span></div><div class="ace-line ace-line old-record-id-Zy5Td0SZ0oIr9fxRAEKupBHhsYe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-MMDXdylUtoAWRdxx9y8u5smbsjg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">請您提交<strong><a href="https://www.mexc.com/zh-TW/support/deposit-recovery">充值未到帳申請找回</a></strong>表單，審核預計 1-2 個工作天內完成，完成後我們將透過郵件或站內信即時通知您結果。</span></div><div class="ace-line ace-line old-record-id-YKd4d5J4BoQm15xpl2zuRq1WsMe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-BNfGdhL2ro7hNBx4pRBuX1GvsYc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>5.</strong><strong>6</strong><strong> 充值代幣</strong><strong>平台</strong><strong>已下架</strong></span></h3><div class="ace-line ace-line old-record-id-GFtKdFNy1oCEXjxNXT2uHVNosjg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CCIWdZZ6mok2x3xkJv4ut9MGsKd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您充值了目前 MEXC 平台已下架的代幣並未入帳，請您聯絡客服獲得幫助。</span></div><div class="ace-line ace-line old-record-id-WXMldIaFYohONuxfZk0u3Tx8sHe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-U2iDdubTboYO8BxVbbJuAiP6sng"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">出現充值未到帳情況，您可以在 MEXC 平台填寫<a href="https://www.mexc.com/zh-TW/support/deposit-recovery">充值未到帳申請找回</a>表單。申請提交後，MEXC 預計在 1-2 天內透過郵件或站內信通知您審核結果。</span></div><div class="ace-line ace-line old-record-id-Acxgd5QIsovnDFxuNgNuBJ1aseb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div><h2 class="heading-2 ace-line old-record-id-YGojdJO71oPJPxxC6qbuWmqIs3c"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 充值未到帳申請找回功能介紹</strong></span></h2><div class="ace-line ace-line old-record-id-G92pd2YTqoNY1PxMsFFu3u1DsUh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DJqkdFcAyoFxtlxuQYWuSd9esQe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如您向 MEXC 充值數字資產未到帳，可提交【<strong><a href="https://www.mexc.com/zh-TW/support/deposit-recovery">充值未到帳申請找回</a></strong>】表單，客服會嘗試為您找回資產。</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-G8Q8dWFjCoRcFlx7zRJuuwpBsSe"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">申請提交後，MEXC 預計在 1-2 天內透過郵件或站內信通知審核結果，請耐心等待。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-VL1LdSQPhoK1MQxnPA3uazMlstg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">審核通過後，將展示資產找回的預計完成時間（一般會提前處理完成，不會超過該時間）。如遇特殊情況或找回難度較大，實際處理時間可能超過預計時間，甚至存在無法找回的可能，請您以最終實際處理結果為準。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-CIvmdcrjqoIFKYx5FFiumhWzsMc"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">找回資金需額外技術和人力支持，會收取一定手續費，請以頁面提示和郵件通知為準。</span></div></li></ul><div class="ace-line ace-line old-record-id-LJlWdN0bpoAHUexZd5hu1T6Nsmg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-NJYMd7fUgosOAIxYGwBusOUTsOd"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 哪些情況可以申請自助找回</strong></span></h2><div class="ace-line ace-line old-record-id-ITWudPUGHoaxShx9R6Bu5H0TsCf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-COwFdhfrFol5tTxLRsku7aNssDc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）充值 MEXC 不支持幣種。若您充值的幣種未在 MEXC 上架，該筆資金將無法入帳。</span></div><div class="ace-line ace-line old-record-id-Zq0EdWN6Kon2WCxS3qbuiiPmsCc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）充值到 MEXC 熱錢包地址。如果您的充值地址錯填成了 MEXC 熱錢包地址，或充值時未填寫正確的 Memo 部分，該筆資金將無法入帳。</span></div><div class="ace-line ace-line old-record-id-SdWndsVHPoBEfNxWlOLuy5hisjc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）從 MEXC 提幣至其他平台被退回。從 MEXC 提幣到其他平台失敗後，在接收平台找回丟失的資產時，接收平台可能會退回至 MEXC 平台地址，導致資金未能入帳到您的 MEXC 個人帳號。</span></div><div class="ace-line ace-line old-record-id-TlhVdkHLAoGIApxUzZsujQdXsAe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）不清楚原因/其他原因。如果您從 MEXC 發起提幣已成功，但接收平台未收到資金，請諮詢接收平台未到帳原因。</span></div><div class="ace-line ace-line old-record-id-WH7ed4FgioKTCzxWiL9uh6IYsDb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-DdSjdgwthoXFJXxF3VyuEiOzsff"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 充值未到帳申請找回常見問題</strong></span></h2><div class="ace-line ace-line old-record-id-DRJVdcalJotucsxlaJou48rXsRe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-NhhEde2XnoEOh8xyKRnuQFWSsTe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.1 充值未到帳申請找回需要多長時間？</span></h3><div class="ace-line ace-line old-record-id-AYPlde8CPoPdsjxrDSmuY51dsdh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OjOcdyaCBowYIXxZbEDug2NAsRf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您提交充值未到帳申請後，MEXC 平台 1-2 天完成對您申請的審核，資產找回預計所需時長會在審核通過後展示在用戶端。某些情況下，找回未到帳的錯誤充值可能會耗費更長時間（超過 60 天），這取決於找回該充值的實際難度。</span></div><div class="ace-line ace-line old-record-id-ZpAydvl4Mo3dW0x8SMFuHlP5s2d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-WGkAdOT6JoCQCqxCgrUuNF8bsGy"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.2 退回地址無法接受資產，如何申請修改地址？以及哪些情況可以支持修改退回地址？</span></h3><div class="ace-line ace-line old-record-id-ZG2ndjcSNoc0ZzxoA43u2PLHsne"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LUZcdNqbNoVLogxd6TtuP3iwsPb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">待用戶確認退回地址時，若該地址無法接收退回資產，可聯絡客服，提供無法退回的原因及佐證資料。由客服審核後反饋申請。</span></div><div class="ace-line ace-line old-record-id-TBFSdeiq6o0sEIxyjtEuf0ZMsjh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SNxedIA7Jo5kCCx8uvQuUwcMsId"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若資產找回狀態為資金處理中，需要聯絡客服確認是否可協助取消申請並修改退回地址。 </span></div><div class="ace-line ace-line old-record-id-Puz0d18X0oWLgkxIDsuuuol1s70"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-FhH4dYHvIoTnuZxOtNOu28URs0d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.3 超過 10 筆充值未到帳，如何批量申請？ </span></h3><div class="ace-line ace-line old-record-id-Huk2d4FWVo2419xtA5ZuYrTqsxg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ViLWdTzMso2yLixrHzVu7Zjnsve"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如您充值未到帳數量較多超過 10 筆，請您直接聯絡客服協助您進行處理。</span></div><div class="ace-line ace-line old-record-id-Ba6OdTfi0ocRYmxI6sJuZwH1sBf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-MEkpdLJDHoWUuLxiCmhuqEihsCe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.4 如何查看進度，審核時效，資金處理時效 </span></h3><div class="ace-line ace-line old-record-id-SFi8dtpIRoeykYx0yBvuakyLsZg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-P8pmdMEEgoSAyOx1Z2fu4SQRshb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>進度查看</strong>：請您前往<a href="https://www.mexc.com/zh-TW/support/deposit-recovery/record">申請記錄</a>頁面進行查看。</span></div><div class="ace-line ace-line old-record-id-OHwNdHoQco8eWJx1yGwuBCsTs4g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>審核時效</strong>：8 小時。超過 8 小時未審核您可以聯絡客服進行催促。</span></div><div class="ace-line ace-line old-record-id-HT4Edc2Iio94lcxi6Wuu2LYys0e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>資金處理時效</strong>：參考頁面展示預計處理完成時間。</span></div><div class="ace-line ace-line old-record-id-Mro4dvLUGoIG8ExQksPu4x74smf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注意：預計退回完成時間為等待最長時間，一般來說不會超過頁面展示時長。但由於具體區塊鏈網路差異、鏈上轉帳方式等技術問題，有可能會導致處理時間延長。</span></div><div class="ace-line ace-line old-record-id-SlTNdQaQeo9rBXxJgb6u6qDIslO"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-NaX0dpxOoohCjyxQnHIu2HJgs9g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.5 手續費是固定的嗎？</span></h3><div class="ace-line ace-line old-record-id-FfdxdB11Uo7aLAxNuFBuYxhislc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-PhjodR5izo06G8xXEpBuIP8Qstc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">手續費並非固定，可能會因市場狀況或營運或技術成本而改變。</span></div><div class="ace-line ace-line old-record-id-CbwDd9LuCoYmKGxXGTyuL1ffsAg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-SrWidptpconQ7Bxn7Bpum6xXsPb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.6 未能解決的充值未到帳問題，手續費如何退回？</span></h3><div class="ace-line ace-line old-record-id-TxDmdUbEHo5fgCxxJBeum0IwsTf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-EZXfdpRFQoQvyFxWqVkudltesEe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若最終核實無法處理或您取消申請，手續費將不予退還。</span></div><div class="ace-line ace-line old-record-id-FtKqdnYOzojcatxwM54uRmDhsld"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-PgsvdK2PMo6n2Gx0nFMurCSOsKb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注意：</span></div><div class="ace-line ace-line old-record-id-DgdGdW1Xto80Sgx30THuXR4qsvb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）我們無法保證在任何情況下都能為您找回資金。</span></div><div class="ace-line ace-line old-record-id-Hc66drcProKF5uxwk5buYdKwsdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）如您的儲值數量低於最小可退數量將無法處理，最小可退數量 = 最小提幣數量。</span></div><div class="ace-line ace-line old-record-id-HHiddbbJeoGweYxXY3ouh4OksVg"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div><div class="ace-line ace-line old-record-id-N1vIdwKHWoE4CZx7hjAugowEsFc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-S5uRdE0imo3UuDxpAhCu44BnstE"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 填寫指南</strong></span></h2><div class="ace-line ace-line old-record-id-NJSXdkkoqoA2LTxCORMuLMKosIe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-M9M3dawEGoC897xwipnuZcW8sah"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在 MEXC <a href="https://www.mexc.com/zh-TW/support">幫助中心</a>頁面，點選【充值未到帳申請找回】按鈕。</span></div><div class="ace-line ace-line old-record-id-VLJAd2C2aoccxaxDNpgu7FM0s4e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-LEBgdLSjMoQKjYxtkEruxEYwsQe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172051894KqP2NGwxoPTjez.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-CIXUdjZR8oY7KkxppHMulAcPsGe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-XLSzdldq7oYcywxoSu5usLA5srd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">根據頁面顯示的充值未到帳的原因，選擇符合自己情況的原因後，點選【下一步】。</span></div><div class="ace-line ace-line old-record-id-J7VzdeYLto4kcgxiNwuuP1hgshc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-MiOedADyIogiQIxibuIuZZhMsIh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172052734px5Vdh3RWno5aq.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-PqHQdVos4otIoExiP2DuEMt2sKc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-YHhCdXyMDoTPHkxNfqRuD7vrsKb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">填寫所需要的材料，以頁面顯示為準。如充值幣種、充值網路、充值數量、MEXC 充值地址、充值 TxID 等資訊，填寫完成後點選【提交申請】即可。</span></div><div class="ace-line ace-line old-record-id-TNovd924moo7CGxhlk7uEwQfssc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Bsd3dsn1fo1girx9du7u5q7FsWd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提交表單后，您的退回申請將進入初步審核階段，預計 1-2 天內完成審核。</span></div><div class="ace-line ace-line old-record-id-Lp15dlPgVoW6AIxez7TuctTlsve"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-ODRxdZcc7oDBp9x2MOuuCt3gste"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721174647012bRPqW4BcOC1ZWl.png" style="max-width:100%;height:auto;border-radius:12px;width:750px" /></div><div class="ace-line ace-line old-record-id-MVpTdGBAtovmxmxOyIuusLyas1e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-Dop8dBIpDoRsI0x1URXuUVKzs9g"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.1 表單填寫字段說明：</strong></h3><div class="ace-line ace-line old-record-id-BmOXdkB4Hotfm8xkcPSuSAtCs8b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HzswdkL0OouwsVxEyqEuzcGcsMc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）<strong>充值幣種</strong>：請填寫準確的充值幣種名稱，以便核實充值資訊。</span></div><div class="ace-line ace-line old-record-id-ZZcedpXjxoM1Qix3eGLuGbuisMg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-XniKdvggKoTjVCxfksfuUDD6syf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）<strong>充值網路</strong>：請務必根據充值交易哈希（TxID/TxHash）填寫充值網路。如您無法確認充值網路，請向提幣平台確認。</span></div><div class="ace-line ace-line old-record-id-X8vJdBGTToTa1mxXEApuh33fsLd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FOnJdYwudoM1kRxbHFMulfq7sTd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）<strong>充值數量</strong>：請填寫區塊瀏覽器顯示的充值數量（最多輸入 41 位字符，22 位整數 + 18 位小數）；填寫的充值數量僅作參考，客服將根據 TxID 的實際充值數量進行處理，請以最終處理結果為準。</span></div><div class="ace-line ace-line old-record-id-Go1EdVWlqoo8sPxIZt6ukAQrsbh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-G7pFdqITBoVWfoxncozub3rgsWc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）<strong>MEXC 充值地址</strong>：請填寫交易哈希（TxID/TxHash）中顯示的充值接收地址（您的 MEXC 帳號充值地址）。交易的接收地址（Receiving Address）通常也稱為「To Address」或「Receiver Address」。</span></div><div class="ace-line ace-line old-record-id-CL2id7Ck7o03KuxyUNsupoyesVc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OQi7dXBz2o6zCWxXP9OuqURrscg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5）<strong>充值 TxID</strong>：充值交易哈希（TxID/TxHash）是每一筆區塊鏈交易的唯一標識。只需輸入充值 TxID 即可，請勿填寫網頁連結或其他資訊。請在提幣平台複製 TxID，請勿填寫網址連結。</span></div><div class="ace-line ace-line old-record-id-VNPzdPJEhoYiZJxMZfhuBApts6g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-AQmjdsRKzoQdgQx2In6uqCSmsDA"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172052512gupSgeMakz9nYS.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-PBOudqVwCoScU5xUxNZuS8SGsBc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-AZpTdFIR5oYHyWxi4gxugTeDsdh"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.2 Ton 網絡 TON 代幣 TxID 的填寫方式：</strong></h3><div class="ace-line ace-line old-record-id-VWF7dqgkpouQGBxoGo6ujRzGsyg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KuuJdykbhoHA1IxTFePui1F2sf1"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">打開 <a href="https://tonviewer.com/">Tonviewer</a> 區塊瀏覽器，輸入您的 TxID 後點選【查詢】。如在搜索框中輸入 TxID：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301。</span></div><div class="ace-line ace-line old-record-id-T40xd83EnoJyxwxZzY6ulttYspd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-A7gwdC6vioxnYjxxkGyuMEIZsp3"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172053173l1PtjGNv9XlDUA.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-MdeldsrYbo1S8Tx7wYPuFq9Qszf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OLgGdRmTpoMAJKxR4mLuU1AYsth"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">找到轉到 MEXC 地址的對應轉帳記錄，並點選對應字母。如點選字母 F。</span></div><div class="ace-line ace-line old-record-id-Uzzedi2UMo9JkmxJ5eXuVrrzsSg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-VIpsdK5lHoQaLpxPE1cuVZdLsxg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172051829O9k5Dz44IBRwxU.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-IDrtd6w2roa1QLx19ohuSxwJsqc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KOt0doGbjoPrQ0xuEoHuZboUs3c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在帳戶 Account 下，找到 Tx hash 和 Lt 字段，並用英文符號冒號「:」組合二者成為我們需要填入的 TxID。</span></div><div class="ace-line ace-line old-record-id-NLO2dtv7jo8MvRxfrfUuTzMjsGx"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301:58674637000001</span></div><div class="ace-line ace-line old-record-id-LNwQd1lGsokdZExr6NFuyY7psrd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Fzwodlebso9CjixHpULu52X6sIh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507211720529610WWBtWU6PqxHAQ.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-CuzhdGwCloLEdHxrls5uGUH5sji"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-Q3VEddDStohNKDxBsFYuqukssjg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.3 Ton 網絡其他代幣 TxID 的填寫方式：</strong></h3><div class="ace-line ace-line old-record-id-T631d7huKo5NTlxvPzauKuQPsTN"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-YgcydDnwHomeKGxuXSSuhMJ7s8f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">打開 <a href="https://tonviewer.com/">Tonviewer</a> 區塊瀏覽器，輸入您的 TxID 後點選【查詢】。如在搜索框中輸入 TxID：6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0。</span></div><div class="ace-line ace-line old-record-id-AuQKdnsVZoo1L3xgJjLu1qBms2f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-F3ZgdSrj4oTjMVxo9SxuCuLgsOc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172052400q5GFjtCi4DzNW9.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-BnuwdHvnXogH1fxYbW8u9pW4sFd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IimqdHaJXol6ixxCW6Cu0njFswd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">找到轉到 MEXC 地址的對應轉帳記錄，並點選「Jetton Internal Transfer」後的對應字母。如點選字母 D。</span></div><div class="ace-line ace-line old-record-id-UnildhyM5oXWD0xppPiupt8msIe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-XjcFdCHzvoGWvxxPqeHu1bfTsRc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507211720525422f1p7S4xHz69Nw.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-NFgmde6raoOyayxu4HcuXDLMsFk"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-C37HdlONHoI0qZxzxnpu7aJosYd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在帳戶 Account 下，找到 Tx hash 和 Lt 字段，並用英文符號冒號「:」組合二者成為我們需要填入的 TxID。</span></div><div class="ace-line ace-line old-record-id-L1uNdloWNoUWmzxxWBbuEl5msOd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如：6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0:58641569000001</span></div><div class="ace-line ace-line old-record-id-EKYBdd8s0ovKwExNyywuzPzQswd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-VzPVd5giwoN07YxfKmiu89tMsEb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172051539nI8Bhrk3DyxlWx.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-RsGCdEKyYod9MLxSiOnuje32sDd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-XztPdXpRvoqlXbxSekduhPTyspK"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 補充資料填寫</strong></span></h2><div class="ace-line ace-line old-record-id-PzoKdy7ADo9UFkxsROSuz7SQsrb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-JI22dStPLoHlJoxal5YuvdCbsFc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">一旦您的申請通過審核，MEXC 客服將及時披露原路退回地址給您，您需要核對退回地址是否正確。</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-EL7xdSMivoozbzxV1Gfu5p2FsWb"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果退回地址正確，請點選【確定退回至該地址】，您的資金將被退回至該地址。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-OcxNdklHso8GhAxVZrGuAWwlsog"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如發現地址有誤或無法接收資金，請點選【取消申請】，並聯絡在線客服提供正確的退回地址資訊。</span></div></li></ul><div class="ace-line ace-line old-record-id-IxeKdPijsouMtbxDGFeuA6kdsAb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UYpWdtL0GoLSe7xZPqMucjAvspe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">需要注意的是，充值 MEXC 不支援幣種及充值至 MEXC 熱錢包地址兩種情況，僅支援原路退回。</span></div><div class="ace-line ace-line old-record-id-EHAld3Xa9oODbVxIExZuzM20s2g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-A5M4dr4jConMM2x5d76uUhTtsof"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172053085vlOa1XWDFQa3r7.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-MZMDdGlLAolz5HxOZnUuYMPesue"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-QkHgdjnBfoSsmbx7MGbumW6VsHc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">一旦您點選【確認退回該地址】，即表示您已確認該地址為有效且正確的地址。 在此之後，若您未能成功透過該地址收到退回資金，MEXC 將不承擔相應責任。</span></div><div class="ace-line ace-line old-record-id-DFBxdzc8gojdk3xBtfnumKrlsxd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-SAimdNkqvor9NNxPqkPuxFlzsKf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172051475W39OZxHBsDHeY3.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-U9cydxNK3ocOIlxzRzvu307XsBg"><br /></div></div>
<div><div class="ace-line ace-line old-record-id-Q4qkd5j7NoUSuvxc2zLuEZaZsNe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">當您在 MEXC 平台進行充值或提現時，可能會碰到充值/提現網路【暫停】的狀態。如下圖所示：</span></div><div class="ace-line ace-line old-record-id-QpBrdUN5KoPk4SxcAYaujV84sTb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-QMIadJeGQoX0zLxEmT3uoR0LsXe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2025071820535556606pUUQTyXraCr0.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-UhsfdhthEo4J0cxJDNduGoqYs4f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-QF86dWIWVo48Nfxb64wuJLf5sTh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 如何查看平台當前充值/提幣狀態</strong></span></h2><div class="ace-line ace-line old-record-id-HKhIdPwCOoo6QVxWebXuIgmTs3g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BrLjdwhbDodOFfxvdoZuRNgfsMe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">為了便於用戶實時查看代幣的充值和提幣狀態，MEXC 提供了專門的查詢頁面。</span></div><div class="ace-line ace-line old-record-id-C9aLdGFn0orFp6x9bmZulC1gsjc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-Lzq3dUeOioaLofxMjhXuKgHAsZd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"></span></div><div class="ace-line ace-line old-record-id-Cg96dQen1oXi2zxOjrxuBJRSsIb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BIlWdAtSDoPSCVx1NbmuPGsvs3c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您可以在頁面的搜索框中輸入代幣名稱，快速查詢其充值和提幣狀態。或者您還可以勾選【僅展示網路異常幣種】選項，即可僅查看充提狀態存在異常的代幣。</span></div><div class="ace-line ace-line old-record-id-YhPudyQwsoOzPqxJVZYuwYcfs1c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-GC1kdUanFoD9V8xRh0LuJDirsnX"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205355326zDwK4ea81X4gUh.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-NHOYdEoZ9oztaCxjuR3uCmJws0f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-WLTFdr8tXoZxpNxNNHHu3C2gsrb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. MEXC 暫停充值/提現的常見原因</strong></span></h2><div class="ace-line ace-line old-record-id-MbAkdtlAGoxG1axWvT5uaJzTs1b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-MWz3d9fhioclPPx0EqKuWnFLsec"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）鏈上維護。由於區塊鏈網路本身正在進行升級或維護，交易所需等待鏈路穩定後，才會重新開放該幣種的充值與提現功能。</span></div><div class="ace-line ace-line old-record-id-GSrZdZDqzo2fb2xXC6HueQ8usDg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BacRdtVl9oICnrxXFRTuZB3hs3c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）錢包維護。由於項目方發布新版本或平台節點升級，交易所需對錢包系統進行更新。不同交易平台的維護週期可能存在差異，待錢包功能恢復後將重新開放充值與提現。</span></div><div class="ace-line ace-line old-record-id-JJUbdRZYMoPmRbxmXW8uZeqisUf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OhzhdI6RRodB5BxTjmHuSdsYsmb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）禁止充值。MEXC 暫不支持某些幣種的充值功能，若用戶在此狀態下進行充值操作，可能導致資產無法找回或永久丟失。</span></div><div class="ace-line ace-line old-record-id-OJRLdrETtoE9kPx7HhdubZyMsAg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NgX0dIL2joQf0HxN3QLu84qTsbd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）應項目方要求。應項目方提出的需求，基於主觀或客觀原因，平台需臨時配合關閉該幣種充值/提現，恢復時間將視項目方進度而定。</span></div><div class="ace-line ace-line old-record-id-IbgndHfFmocCk1xt1AKuNF7VsRe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Bq4nd9P8Aon3nqxffAGuQfntsnH"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5）項目升級。當項目方更換合約地址或進行協議升級時，為保障資產安全，平台將暫停相關幣種的充值功能，待升級完成後恢復正常使用。</span></div><div class="ace-line ace-line old-record-id-FOcFdzOn2oAgbOxP2zZurCPnsof"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-V7AzdXYRQoY1vvxjizNuOkdysld"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">6）項目方跨鏈橋問題。部分多鏈部署項目可能涉及跨鏈橋操作，例如用戶從 A 鏈充值，B 鏈提現。此類操作需平台協調處理，若跨鏈橋服務異常或正在維護，相關充值/提現功能將暫時關閉。</span></div><div class="ace-line ace-line old-record-id-TkYLd5j53oPKTixbZ3EuXCKMslf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-YX9KdqrIRoLzXMxHuBPub8WXsJf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 錢包維護導致充值/提現暫停怎麼辦</strong></span></h2><div class="ace-line ace-line old-record-id-NLn5dLfEToqmEmxt2mluQzhXsrd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IDT8dQH1eohqTJx9GmSuWVJ6sqg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在充值/提現維護期間，如果您還沒有發起充值/提現，您可以選擇其他網路進行充值/提現。如下圖所示 SHIB 代幣，SOL 網路充值暫停，您還可以選擇使用 BSC 或 ETH 網路進行充值。</span></div><div class="ace-line ace-line old-record-id-KwFMdVquiomMYPxxEuTuhl5zspd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-VpAhdgkLFoupkyxgyOAuHox8skh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205355048lGN1RBugtW0szW.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-KOMMdwFTXoRZygxT2ahuPim1svg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Hb9jd7hB3oLXUAx5z0nuymIIs7c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值維護期間，請勿發起充值，否則您的資產可能丟失。您可以點選頁面上的【網路恢復提醒】按鈕，當網路恢復後，平台將透過郵件和站內信的形式通知您。</span></div><div class="ace-line ace-line old-record-id-TdZ1dCHT9oqBN6xywznuJ1TYsKc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UvCtd1H4SorXx1x621Zu6wl2stc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您已經發起充值，請您耐心等待，直至充值通道開啟後，MEXC 才可繼續協助處理該幣種充值未到帳問題。</span></div><div class="ace-line ace-line old-record-id-S1JQd8j4PoYcv3xsUCwuqZCKsVc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-QSuEdi5KHoygjAxkFRnu9plAsqh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205355254i13EOQSAuQi4Ws.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-FcItdRKcsoDih8x4CGWuFY4Ys3f"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>