<p> </p><div><ol start="1" style="list-style-type:decimal"><li><div>本次活動僅對在參與前 7 天內未註冊 MEXC 帳戶且持有活躍鏈上錢包地址的用戶開放。</div></li><li><div>每個鏈上錢包地址僅可綁定並驗證一個 MEXC 帳戶，每個地址/帳戶僅可領取一次獎勵。充值並完成地址驗證後，綁定地址不可變更。</div></li><li><div>充值資產需為 MEXC 已上線的幣種，充值金額需以即時匯率折算為不低於 100 USDT 的等值金額。</div></li><li><div>獎勵金額因錢包地址而異。參與者將根據鏈上活躍度、資產持倉情況等多個維度被劃分為不同等級，每個等級對應專屬頭銜和獎勵額度。通常而言，鏈上記錄越活躍、資金越充足，對應的獎勵也越高。</div></li><li><div>獎池金額有限，先到先得，發完為止。</div></li><li><div>空投倉位獎勵將在風控審核完成後 24 小時內發放，合約體驗金將在活動結束後 7 個自然日內發放。</div></li><li><div>獲得空投倉位獎勵後，用戶可在 BTCUSDT 交易對中以逐倉模式開設多單或空單，使用 50 倍槓桿，持倉金額等於空投金額。但若該交易對已有持倉，需在使用空投前先行平倉。</div></li><li><div>本活動發放的合約體驗金有效期為自發放日起 14 天，可用於合約交易的保證金、抵扣交易手續費、虧損和資金費。體驗金不可提幣，但使用體驗金交易所產生的獲利可自由提幣。使用前請先閱讀<a href="https://www.mexc.com/zh-TW/learn/article/usage-instructions-for-futures-bonus-position-airdrop-and-vouchers/2">《合約體驗金使用說明》</a>。</div></li><li><div>所有參與用戶必須嚴格遵守 MEXC 的服務條款。MEXC 保留在活動期間取消任何從事不誠實或惡意行為的參與者資格的權利，包括大量註冊帳戶、自我交易及與非法、欺詐或有害目的相關的任何行為。</div></li><li><div>MEXC 有權修改本次活動的條款。若有更改，恕不另行通知。</div></li><li><div>MEXC 保留本活動的最終解釋權。如有疑問，請聯絡客服團隊。</div></li></ol></div><p><br /></p>
<div><h2 class="heading-2 ace-line old-record-id-YGojdJO71oPJPxxC6qbuWmqIs3c"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 充值未到帳申請找回功能介紹</strong></span></h2><div class="ace-line ace-line old-record-id-G92pd2YTqoNY1PxMsFFu3u1DsUh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DJqkdFcAyoFxtlxuQYWuSd9esQe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如您向 MEXC 充值數字資產未到帳，可提交【<strong><a href="https://www.mexc.com/zh-TW/support/deposit-recovery">充值未到帳申請找回</a></strong>】表單，客服會嘗試為您找回資產。</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-G8Q8dWFjCoRcFlx7zRJuuwpBsSe"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">申請提交後，MEXC 預計在 1-2 天內透過郵件或站內信通知審核結果，請耐心等待。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-VL1LdSQPhoK1MQxnPA3uazMlstg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">審核通過後，將展示資產找回的預計完成時間（一般會提前處理完成，不會超過該時間）。如遇特殊情況或找回難度較大，實際處理時間可能超過預計時間，甚至存在無法找回的可能，請您以最終實際處理結果為準。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-CIvmdcrjqoIFKYx5FFiumhWzsMc"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">找回資金需額外技術和人力支持，會收取一定手續費，請以頁面提示和郵件通知為準。</span></div></li></ul><div class="ace-line ace-line old-record-id-LJlWdN0bpoAHUexZd5hu1T6Nsmg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-NJYMd7fUgosOAIxYGwBusOUTsOd"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 哪些情況可以申請自助找回</strong></span></h2><div class="ace-line ace-line old-record-id-ITWudPUGHoaxShx9R6Bu5H0TsCf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-COwFdhfrFol5tTxLRsku7aNssDc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）充值 MEXC 不支持幣種。若您充值的幣種未在 MEXC 上架，該筆資金將無法入帳。</span></div><div class="ace-line ace-line old-record-id-Zq0EdWN6Kon2WCxS3qbuiiPmsCc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）充值到 MEXC 熱錢包地址。如果您的充值地址錯填成了 MEXC 熱錢包地址，或充值時未填寫正確的 Memo 部分，該筆資金將無法入帳。</span></div><div class="ace-line ace-line old-record-id-SdWndsVHPoBEfNxWlOLuy5hisjc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）從 MEXC 提幣至其他平台被退回。從 MEXC 提幣到其他平台失敗後，在接收平台找回丟失的資產時，接收平台可能會退回至 MEXC 平台地址，導致資金未能入帳到您的 MEXC 個人帳號。</span></div><div class="ace-line ace-line old-record-id-TlhVdkHLAoGIApxUzZsujQdXsAe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）不清楚原因/其他原因。如果您從 MEXC 發起提幣已成功，但接收平台未收到資金，請諮詢接收平台未到帳原因。</span></div><div class="ace-line ace-line old-record-id-WH7ed4FgioKTCzxWiL9uh6IYsDb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-DdSjdgwthoXFJXxF3VyuEiOzsff"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 充值未到帳申請找回常見問題</strong></span></h2><div class="ace-line ace-line old-record-id-DRJVdcalJotucsxlaJou48rXsRe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-NhhEde2XnoEOh8xyKRnuQFWSsTe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.1 充值未到帳申請找回需要多長時間？</span></h3><div class="ace-line ace-line old-record-id-AYPlde8CPoPdsjxrDSmuY51dsdh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OjOcdyaCBowYIXxZbEDug2NAsRf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您提交充值未到帳申請後，MEXC 平台 1-2 天完成對您申請的審核，資產找回預計所需時長會在審核通過後展示在用戶端。某些情況下，找回未到帳的錯誤充值可能會耗費更長時間（超過 60 天），這取決於找回該充值的實際難度。</span></div><div class="ace-line ace-line old-record-id-ZpAydvl4Mo3dW0x8SMFuHlP5s2d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-WGkAdOT6JoCQCqxCgrUuNF8bsGy"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.2 退回地址無法接受資產，如何申請修改地址？以及哪些情況可以支持修改退回地址？</span></h3><div class="ace-line ace-line old-record-id-ZG2ndjcSNoc0ZzxoA43u2PLHsne"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LUZcdNqbNoVLogxd6TtuP3iwsPb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">待用戶確認退回地址時，若該地址無法接收退回資產，可聯絡客服，提供無法退回的原因及佐證資料。由客服審核後反饋申請。</span></div><div class="ace-line ace-line old-record-id-TBFSdeiq6o0sEIxyjtEuf0ZMsjh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SNxedIA7Jo5kCCx8uvQuUwcMsId"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若資產找回狀態為資金處理中，需要聯絡客服確認是否可協助取消申請並修改退回地址。 </span></div><div class="ace-line ace-line old-record-id-Puz0d18X0oWLgkxIDsuuuol1s70"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-FhH4dYHvIoTnuZxOtNOu28URs0d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.3 超過 10 筆充值未到帳，如何批量申請？ </span></h3><div class="ace-line ace-line old-record-id-Huk2d4FWVo2419xtA5ZuYrTqsxg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ViLWdTzMso2yLixrHzVu7Zjnsve"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如您充值未到帳數量較多超過 10 筆，請您直接聯絡客服協助您進行處理。</span></div><div class="ace-line ace-line old-record-id-Ba6OdTfi0ocRYmxI6sJuZwH1sBf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-MEkpdLJDHoWUuLxiCmhuqEihsCe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.4 如何查看進度，審核時效，資金處理時效 </span></h3><div class="ace-line ace-line old-record-id-SFi8dtpIRoeykYx0yBvuakyLsZg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-P8pmdMEEgoSAyOx1Z2fu4SQRshb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>進度查看</strong>：請您前往<a href="https://www.mexc.com/zh-TW/support/deposit-recovery/record">申請記錄</a>頁面進行查看。</span></div><div class="ace-line ace-line old-record-id-OHwNdHoQco8eWJx1yGwuBCsTs4g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>審核時效</strong>：8 小時。超過 8 小時未審核您可以聯絡客服進行催促。</span></div><div class="ace-line ace-line old-record-id-HT4Edc2Iio94lcxi6Wuu2LYys0e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>資金處理時效</strong>：參考頁面展示預計處理完成時間。</span></div><div class="ace-line ace-line old-record-id-Mro4dvLUGoIG8ExQksPu4x74smf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注意：預計退回完成時間為等待最長時間，一般來說不會超過頁面展示時長。但由於具體區塊鏈網路差異、鏈上轉帳方式等技術問題，有可能會導致處理時間延長。</span></div><div class="ace-line ace-line old-record-id-SlTNdQaQeo9rBXxJgb6u6qDIslO"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-NaX0dpxOoohCjyxQnHIu2HJgs9g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.5 手續費是固定的嗎？</span></h3><div class="ace-line ace-line old-record-id-FfdxdB11Uo7aLAxNuFBuYxhislc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-PhjodR5izo06G8xXEpBuIP8Qstc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">手續費並非固定，可能會因市場狀況或營運或技術成本而改變。</span></div><div class="ace-line ace-line old-record-id-CbwDd9LuCoYmKGxXGTyuL1ffsAg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-SrWidptpconQ7Bxn7Bpum6xXsPb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.6 未能解決的充值未到帳問題，手續費如何退回？</span></h3><div class="ace-line ace-line old-record-id-TxDmdUbEHo5fgCxxJBeum0IwsTf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-EZXfdpRFQoQvyFxWqVkudltesEe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若最終核實無法處理或您取消申請，手續費將不予退還。</span></div><div class="ace-line ace-line old-record-id-FtKqdnYOzojcatxwM54uRmDhsld"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-PgsvdK2PMo6n2Gx0nFMurCSOsKb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注意：</span></div><div class="ace-line ace-line old-record-id-DgdGdW1Xto80Sgx30THuXR4qsvb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）我們無法保證在任何情況下都能為您找回資金。</span></div><div class="ace-line ace-line old-record-id-Hc66drcProKF5uxwk5buYdKwsdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）如您的儲值數量低於最小可退數量將無法處理，最小可退數量 = 最小提幣數量。</span></div><div class="ace-line ace-line old-record-id-HHiddbbJeoGweYxXY3ouh4OksVg"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div><div class="ace-line ace-line old-record-id-N1vIdwKHWoE4CZx7hjAugowEsFc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-S5uRdE0imo3UuDxpAhCu44BnstE"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 填寫指南</strong></span></h2><div class="ace-line ace-line old-record-id-NJSXdkkoqoA2LTxCORMuLMKosIe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-M9M3dawEGoC897xwipnuZcW8sah"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在 MEXC <a href="https://www.mexc.com/zh-TW/support">幫助中心</a>頁面，點選【充值未到帳申請找回】按鈕。</span></div><div class="ace-line ace-line old-record-id-VLJAd2C2aoccxaxDNpgu7FM0s4e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-LEBgdLSjMoQKjYxtkEruxEYwsQe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172051894KqP2NGwxoPTjez.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-CIXUdjZR8oY7KkxppHMulAcPsGe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-XLSzdldq7oYcywxoSu5usLA5srd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">根據頁面顯示的充值未到帳的原因，選擇符合自己情況的原因後，點選【下一步】。</span></div><div class="ace-line ace-line old-record-id-J7VzdeYLto4kcgxiNwuuP1hgshc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-MiOedADyIogiQIxibuIuZZhMsIh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172052734px5Vdh3RWno5aq.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-PqHQdVos4otIoExiP2DuEMt2sKc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-YHhCdXyMDoTPHkxNfqRuD7vrsKb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">填寫所需要的材料，以頁面顯示為準。如充值幣種、充值網路、充值數量、MEXC 充值地址、充值 TxID 等資訊，填寫完成後點選【提交申請】即可。</span></div><div class="ace-line ace-line old-record-id-TNovd924moo7CGxhlk7uEwQfssc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Bsd3dsn1fo1girx9du7u5q7FsWd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提交表單后，您的退回申請將進入初步審核階段，預計 1-2 天內完成審核。</span></div><div class="ace-line ace-line old-record-id-Lp15dlPgVoW6AIxez7TuctTlsve"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-ODRxdZcc7oDBp9x2MOuuCt3gste"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721174647012bRPqW4BcOC1ZWl.png" style="max-width:100%;height:auto;border-radius:12px;width:750px" /></div><div class="ace-line ace-line old-record-id-MVpTdGBAtovmxmxOyIuusLyas1e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-Dop8dBIpDoRsI0x1URXuUVKzs9g"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.1 表單填寫字段說明：</strong></h3><div class="ace-line ace-line old-record-id-BmOXdkB4Hotfm8xkcPSuSAtCs8b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HzswdkL0OouwsVxEyqEuzcGcsMc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）<strong>充值幣種</strong>：請填寫準確的充值幣種名稱，以便核實充值資訊。</span></div><div class="ace-line ace-line old-record-id-ZZcedpXjxoM1Qix3eGLuGbuisMg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-XniKdvggKoTjVCxfksfuUDD6syf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）<strong>充值網路</strong>：請務必根據充值交易哈希（TxID/TxHash）填寫充值網路。如您無法確認充值網路，請向提幣平台確認。</span></div><div class="ace-line ace-line old-record-id-X8vJdBGTToTa1mxXEApuh33fsLd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FOnJdYwudoM1kRxbHFMulfq7sTd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）<strong>充值數量</strong>：請填寫區塊瀏覽器顯示的充值數量（最多輸入 41 位字符，22 位整數 + 18 位小數）；填寫的充值數量僅作參考，客服將根據 TxID 的實際充值數量進行處理，請以最終處理結果為準。</span></div><div class="ace-line ace-line old-record-id-Go1EdVWlqoo8sPxIZt6ukAQrsbh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-G7pFdqITBoVWfoxncozub3rgsWc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）<strong>MEXC 充值地址</strong>：請填寫交易哈希（TxID/TxHash）中顯示的充值接收地址（您的 MEXC 帳號充值地址）。交易的接收地址（Receiving Address）通常也稱為「To Address」或「Receiver Address」。</span></div><div class="ace-line ace-line old-record-id-CL2id7Ck7o03KuxyUNsupoyesVc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OQi7dXBz2o6zCWxXP9OuqURrscg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5）<strong>充值 TxID</strong>：充值交易哈希（TxID/TxHash）是每一筆區塊鏈交易的唯一標識。只需輸入充值 TxID 即可，請勿填寫網頁連結或其他資訊。請在提幣平台複製 TxID，請勿填寫網址連結。</span></div><div class="ace-line ace-line old-record-id-VNPzdPJEhoYiZJxMZfhuBApts6g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-AQmjdsRKzoQdgQx2In6uqCSmsDA"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172052512gupSgeMakz9nYS.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-PBOudqVwCoScU5xUxNZuS8SGsBc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-AZpTdFIR5oYHyWxi4gxugTeDsdh"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.2 Ton 網絡 TON 代幣 TxID 的填寫方式：</strong></h3><div class="ace-line ace-line old-record-id-VWF7dqgkpouQGBxoGo6ujRzGsyg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KuuJdykbhoHA1IxTFePui1F2sf1"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">打開 <a href="https://tonviewer.com/">Tonviewer</a> 區塊瀏覽器，輸入您的 TxID 後點選【查詢】。如在搜索框中輸入 TxID：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301。</span></div><div class="ace-line ace-line old-record-id-T40xd83EnoJyxwxZzY6ulttYspd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-A7gwdC6vioxnYjxxkGyuMEIZsp3"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172053173l1PtjGNv9XlDUA.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-MdeldsrYbo1S8Tx7wYPuFq9Qszf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OLgGdRmTpoMAJKxR4mLuU1AYsth"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">找到轉到 MEXC 地址的對應轉帳記錄，並點選對應字母。如點選字母 F。</span></div><div class="ace-line ace-line old-record-id-Uzzedi2UMo9JkmxJ5eXuVrrzsSg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-VIpsdK5lHoQaLpxPE1cuVZdLsxg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172051829O9k5Dz44IBRwxU.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-IDrtd6w2roa1QLx19ohuSxwJsqc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KOt0doGbjoPrQ0xuEoHuZboUs3c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在帳戶 Account 下，找到 Tx hash 和 Lt 字段，並用英文符號冒號「:」組合二者成為我們需要填入的 TxID。</span></div><div class="ace-line ace-line old-record-id-NLO2dtv7jo8MvRxfrfUuTzMjsGx"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301:58674637000001</span></div><div class="ace-line ace-line old-record-id-LNwQd1lGsokdZExr6NFuyY7psrd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Fzwodlebso9CjixHpULu52X6sIh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507211720529610WWBtWU6PqxHAQ.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-CuzhdGwCloLEdHxrls5uGUH5sji"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-Q3VEddDStohNKDxBsFYuqukssjg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.3 Ton 網絡其他代幣 TxID 的填寫方式：</strong></h3><div class="ace-line ace-line old-record-id-T631d7huKo5NTlxvPzauKuQPsTN"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-YgcydDnwHomeKGxuXSSuhMJ7s8f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">打開 <a href="https://tonviewer.com/">Tonviewer</a> 區塊瀏覽器，輸入您的 TxID 後點選【查詢】。如在搜索框中輸入 TxID：6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0。</span></div><div class="ace-line ace-line old-record-id-AuQKdnsVZoo1L3xgJjLu1qBms2f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-F3ZgdSrj4oTjMVxo9SxuCuLgsOc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172052400q5GFjtCi4DzNW9.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-BnuwdHvnXogH1fxYbW8u9pW4sFd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IimqdHaJXol6ixxCW6Cu0njFswd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">找到轉到 MEXC 地址的對應轉帳記錄，並點選「Jetton Internal Transfer」後的對應字母。如點選字母 D。</span></div><div class="ace-line ace-line old-record-id-UnildhyM5oXWD0xppPiupt8msIe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-XjcFdCHzvoGWvxxPqeHu1bfTsRc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507211720525422f1p7S4xHz69Nw.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-NFgmde6raoOyayxu4HcuXDLMsFk"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-C37HdlONHoI0qZxzxnpu7aJosYd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在帳戶 Account 下，找到 Tx hash 和 Lt 字段，並用英文符號冒號「:」組合二者成為我們需要填入的 TxID。</span></div><div class="ace-line ace-line old-record-id-L1uNdloWNoUWmzxxWBbuEl5msOd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如：6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0:58641569000001</span></div><div class="ace-line ace-line old-record-id-EKYBdd8s0ovKwExNyywuzPzQswd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-VzPVd5giwoN07YxfKmiu89tMsEb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172051539nI8Bhrk3DyxlWx.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-RsGCdEKyYod9MLxSiOnuje32sDd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-XztPdXpRvoqlXbxSekduhPTyspK"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 補充資料填寫</strong></span></h2><div class="ace-line ace-line old-record-id-PzoKdy7ADo9UFkxsROSuz7SQsrb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-JI22dStPLoHlJoxal5YuvdCbsFc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">一旦您的申請通過審核，MEXC 客服將及時披露原路退回地址給您，您需要核對退回地址是否正確。</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-EL7xdSMivoozbzxV1Gfu5p2FsWb"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果退回地址正確，請點選【確定退回至該地址】，您的資金將被退回至該地址。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-OcxNdklHso8GhAxVZrGuAWwlsog"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如發現地址有誤或無法接收資金，請點選【取消申請】，並聯絡在線客服提供正確的退回地址資訊。</span></div></li></ul><div class="ace-line ace-line old-record-id-IxeKdPijsouMtbxDGFeuA6kdsAb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UYpWdtL0GoLSe7xZPqMucjAvspe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">需要注意的是，充值 MEXC 不支援幣種及充值至 MEXC 熱錢包地址兩種情況，僅支援原路退回。</span></div><div class="ace-line ace-line old-record-id-EHAld3Xa9oODbVxIExZuzM20s2g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-A5M4dr4jConMM2x5d76uUhTtsof"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172053085vlOa1XWDFQa3r7.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-MZMDdGlLAolz5HxOZnUuYMPesue"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-QkHgdjnBfoSsmbx7MGbumW6VsHc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">一旦您點選【確認退回該地址】，即表示您已確認該地址為有效且正確的地址。 在此之後，若您未能成功透過該地址收到退回資金，MEXC 將不承擔相應責任。</span></div><div class="ace-line ace-line old-record-id-DFBxdzc8gojdk3xBtfnumKrlsxd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-SAimdNkqvor9NNxPqkPuxFlzsKf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172051475W39OZxHBsDHeY3.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-U9cydxNK3ocOIlxzRzvu307XsBg"><br /></div></div>
<div><div class="ace-line ace-line old-record-id-Q4qkd5j7NoUSuvxc2zLuEZaZsNe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">當您在 MEXC 平台進行充值或提現時，可能會碰到充值/提現網路【暫停】的狀態。如下圖所示：</span></div><div class="ace-line ace-line old-record-id-QpBrdUN5KoPk4SxcAYaujV84sTb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-QMIadJeGQoX0zLxEmT3uoR0LsXe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2025071820535556606pUUQTyXraCr0.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-UhsfdhthEo4J0cxJDNduGoqYs4f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-QF86dWIWVo48Nfxb64wuJLf5sTh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 如何查看平台當前充值/提幣狀態</strong></span></h2><div class="ace-line ace-line old-record-id-HKhIdPwCOoo6QVxWebXuIgmTs3g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BrLjdwhbDodOFfxvdoZuRNgfsMe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">為了便於用戶實時查看代幣的充值和提幣狀態，MEXC 提供了專門的查詢頁面。</span></div><div class="ace-line ace-line old-record-id-C9aLdGFn0orFp6x9bmZulC1gsjc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-Lzq3dUeOioaLofxMjhXuKgHAsZd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"></span></div><div class="ace-line ace-line old-record-id-Cg96dQen1oXi2zxOjrxuBJRSsIb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BIlWdAtSDoPSCVx1NbmuPGsvs3c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您可以在頁面的搜索框中輸入代幣名稱，快速查詢其充值和提幣狀態。或者您還可以勾選【僅展示網路異常幣種】選項，即可僅查看充提狀態存在異常的代幣。</span></div><div class="ace-line ace-line old-record-id-YhPudyQwsoOzPqxJVZYuwYcfs1c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-GC1kdUanFoD9V8xRh0LuJDirsnX"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205355326zDwK4ea81X4gUh.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-NHOYdEoZ9oztaCxjuR3uCmJws0f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-WLTFdr8tXoZxpNxNNHHu3C2gsrb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. MEXC 暫停充值/提現的常見原因</strong></span></h2><div class="ace-line ace-line old-record-id-MbAkdtlAGoxG1axWvT5uaJzTs1b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-MWz3d9fhioclPPx0EqKuWnFLsec"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）鏈上維護。由於區塊鏈網路本身正在進行升級或維護，交易所需等待鏈路穩定後，才會重新開放該幣種的充值與提現功能。</span></div><div class="ace-line ace-line old-record-id-GSrZdZDqzo2fb2xXC6HueQ8usDg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BacRdtVl9oICnrxXFRTuZB3hs3c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）錢包維護。由於項目方發布新版本或平台節點升級，交易所需對錢包系統進行更新。不同交易平台的維護週期可能存在差異，待錢包功能恢復後將重新開放充值與提現。</span></div><div class="ace-line ace-line old-record-id-JJUbdRZYMoPmRbxmXW8uZeqisUf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OhzhdI6RRodB5BxTjmHuSdsYsmb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）禁止充值。MEXC 暫不支持某些幣種的充值功能，若用戶在此狀態下進行充值操作，可能導致資產無法找回或永久丟失。</span></div><div class="ace-line ace-line old-record-id-OJRLdrETtoE9kPx7HhdubZyMsAg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NgX0dIL2joQf0HxN3QLu84qTsbd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）應項目方要求。應項目方提出的需求，基於主觀或客觀原因，平台需臨時配合關閉該幣種充值/提現，恢復時間將視項目方進度而定。</span></div><div class="ace-line ace-line old-record-id-IbgndHfFmocCk1xt1AKuNF7VsRe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Bq4nd9P8Aon3nqxffAGuQfntsnH"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5）項目升級。當項目方更換合約地址或進行協議升級時，為保障資產安全，平台將暫停相關幣種的充值功能，待升級完成後恢復正常使用。</span></div><div class="ace-line ace-line old-record-id-FOcFdzOn2oAgbOxP2zZurCPnsof"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-V7AzdXYRQoY1vvxjizNuOkdysld"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">6）項目方跨鏈橋問題。部分多鏈部署項目可能涉及跨鏈橋操作，例如用戶從 A 鏈充值，B 鏈提現。此類操作需平台協調處理，若跨鏈橋服務異常或正在維護，相關充值/提現功能將暫時關閉。</span></div><div class="ace-line ace-line old-record-id-TkYLd5j53oPKTixbZ3EuXCKMslf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-YX9KdqrIRoLzXMxHuBPub8WXsJf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 錢包維護導致充值/提現暫停怎麼辦</strong></span></h2><div class="ace-line ace-line old-record-id-NLn5dLfEToqmEmxt2mluQzhXsrd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IDT8dQH1eohqTJx9GmSuWVJ6sqg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在充值/提現維護期間，如果您還沒有發起充值/提現，您可以選擇其他網路進行充值/提現。如下圖所示 SHIB 代幣，SOL 網路充值暫停，您還可以選擇使用 BSC 或 ETH 網路進行充值。</span></div><div class="ace-line ace-line old-record-id-KwFMdVquiomMYPxxEuTuhl5zspd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-VpAhdgkLFoupkyxgyOAuHox8skh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205355048lGN1RBugtW0szW.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-KOMMdwFTXoRZygxT2ahuPim1svg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Hb9jd7hB3oLXUAx5z0nuymIIs7c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值維護期間，請勿發起充值，否則您的資產可能丟失。您可以點選頁面上的【網路恢復提醒】按鈕，當網路恢復後，平台將透過郵件和站內信的形式通知您。</span></div><div class="ace-line ace-line old-record-id-TdZ1dCHT9oqBN6xywznuJ1TYsKc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UvCtd1H4SorXx1x621Zu6wl2stc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您已經發起充值，請您耐心等待，直至充值通道開啟後，MEXC 才可繼續協助處理該幣種充值未到帳問題。</span></div><div class="ace-line ace-line old-record-id-S1JQd8j4PoYcv3xsUCwuqZCKsVc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-QSuEdi5KHoygjAxkFRnu9plAsqh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205355254i13EOQSAuQi4Ws.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-FcItdRKcsoDih8x4CGWuFY4Ys3f"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-KNxxdliIUoKpDjxcMF9uGZMjsIg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>狀態 1：</strong><strong><a href="https://www.mexc.com/zh-TW/announcements/article/17827791526203#:~:text=%E7%8B%80%E6%85%8B%207%EF%BC%9A%E5%AE%8C%E6%88%90-,%E7%8B%80%E6%85%8B%201%EF%BC%9A%E5%85%A5%E5%B8%B3%E4%B8%AD,-%E8%A7%A3%E6%B1%BA%E8%BE%A6%E6%B3%95%EF%BC%9A">入帳中</a></strong></span></div></li><li class="ace-line ace-line old-record-id-Awd8dxxB2o0MZ3xUrNFuS80MsPg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>狀態 2：</strong><strong><a href="https://www.mexc.com/zh-TW/announcements/article/17827791526203#:~:text=%E6%82%A8%E7%9A%84%E8%B3%87%E7%94%A2%E3%80%82-,%E7%8B%80%E6%85%8B%202%EF%BC%9A%E9%A0%90%E5%85%A5%E5%B8%B3,-%E8%A7%A3%E6%B1%BA%E8%BE%A6%E6%B3%95%EF%BC%9A">預入帳</a></strong></span></div></li><li class="ace-line ace-line old-record-id-FLzSdLWqDoEk4Dx8sqwut48fsSe"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>狀態 3：</strong><strong><a href="https://www.mexc.com/zh-TW/announcements/article/17827791526203#:~:text=%E3%80%8B%E9%80%B2%E8%A1%8C%E4%BA%86%E8%A7%A3%E3%80%82-,%E7%8B%80%E6%85%8B%203%EF%BC%9A%E5%85%85%E5%80%BC%E6%88%90%E5%8A%9F,-%E8%A7%A3%E6%B1%BA%E8%BE%A6%E6%B3%95%EF%BC%9A">充值成功</a></strong></span></div></li><li class="ace-line ace-line old-record-id-QRvzdV0EYoX2zexu4tNuRrIysud"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>狀態 4：</strong><strong><a href="https://www.mexc.com/zh-TW/announcements/article/17827791526203#:~:text=%E5%92%8C%E5%90%88%E7%B4%84%E5%B8%B3%E6%88%B6%E3%80%82-,%E7%8B%80%E6%85%8B%204%EF%BC%9A%E5%BC%B7%E5%85%85%E5%80%BC%E9%80%80%E5%9B%9E,-%E8%A7%A3%E6%B1%BA%E8%BE%A6%E6%B3%95%EF%BC%9A">強充值退回</a></strong></span></div></li><li class="ace-line ace-line old-record-id-I2aHdV60donkhgxGI0guqb8Ps7g"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>狀態 5：</strong><strong><a href="https://www.mexc.com/zh-TW/announcements/article/17827791526203#:~:text=%E6%9F%A5%E7%9C%8B%E9%80%80%E5%9B%9E%E8%A9%B3%E6%83%85%E3%80%82-,%E7%8B%80%E6%85%8B%205%EF%BC%9A%E7%84%A1%E6%95%88%E5%85%85%E5%80%BC,-%E8%A7%A3%E6%B1%BA%E8%BE%A6%E6%B3%95%EF%BC%9A">無效充值</a></strong></span></div></li><li class="ace-line ace-line old-record-id-Mpzid3dT0oNOAYxEI8duz86lsMc"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>狀態 6：</strong><strong><a href="https://www.mexc.com/zh-TW/announcements/article/17827791526203#:~:text=%E5%AE%A2%E6%9C%8D%E5%9C%98%E9%9A%8A%E3%80%82-,%E7%8B%80%E6%85%8B%206%EF%BC%9A%E5%8F%97%E9%99%90%E4%B8%AD,-%E8%A7%A3%E6%B1%BA%E8%BE%A6%E6%B3%95%EF%BC%9A">受限中</a></strong></span></div></li><li class="ace-line ace-line old-record-id-Ip5Pd2SIQocL0rxRZsqumrEjsYg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>狀態 7：</strong><strong><a href="https://www.mexc.com/zh-TW/announcements/article/17827791526203#:~:text=%E6%82%A8%E9%80%80%E5%9B%9E%E8%B3%87%E7%94%A2%E3%80%82-,%E7%8B%80%E6%85%8B%207%EF%BC%9A%E5%AE%8C%E6%88%90,-%E8%A7%A3%E6%B1%BA%E8%BE%A6%E6%B3%95%EF%BC%9A">完成</a></strong></span></div></li></ul><div class="ace-line ace-line old-record-id-KDo7dZYf2oUPTkxfxGSur5L1shb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-ZRZodiA56oTjgDx3dnHurkt0sud"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>狀態 1：入帳中</strong></span></h2><div class="ace-line ace-line old-record-id-EXEyd2erOowk9jx9xygulE18sEb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KTHKdloAOofMlmxKZjmurrDusLd"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解決辦法：</strong></div><div class="ace-line ace-line old-record-id-WRiBd14hMoyKOox3yoMuf7KzsEe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）查看<a href="https://www.mexc.com/zh-TW/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1">區塊確認數</a>是否滿足入帳要求。滿足所需確認數後，資產可進行提幣或轉帳等操作。</span></div><div class="ace-line ace-line old-record-id-U1E2dRe3hoPTusxDllAuU8jUsyg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）確認充值通道是否開啟。如果充值通道未開啟，需耐心等待充值通道開啟後才可協助處理您的資產。</span></div><div class="ace-line ace-line old-record-id-VSpgdkRYaoCUxRxZumQuAwM6sxc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-EI9qd7tL0ov0jpx9QIpuPep3sHf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>狀態 2：預入帳</strong></span></h2><div class="ace-line ace-line old-record-id-FCpBdafLeo3hd0xBHo4ui93us8c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VdGZdwQuhotlcyxFeeNu2RihsTu"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解決辦法：</strong></div><div class="ace-line ace-line old-record-id-HTVndwnTRouQMrxywBLuP21nsih"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">預入帳確認數低於入帳成功確認數，在充值滿足入帳成功確認數要求之前，滿足預入帳確認數之後，用戶資產可以用於交易，但不可提幣，資產入帳成功後才可提幣。</span></div><div class="ace-line ace-line old-record-id-LXN5d86jCoU0DLxkh5vuPJGXs0b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DA0idqcb1oI7v7x81F2uKRABswh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您因某些原因觸發風控，您的充值將無法預入帳，需等待確認數滿足入帳成功確認數後，您的資產將自動到帳。</span></div><div class="ace-line ace-line old-record-id-SoZidTpwooiYKsxXNmhuNoLSs3c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-XtsTdamy8oh6snxnrevu90Wgsle"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">關於更多預入帳內容，您可以閱讀《<a href="https://www.mexc.com/zh-TW/announcements/article/17827791526201">什麼是預入帳</a>》進行了解。</span></div><div class="ace-line ace-line old-record-id-HkkadnShmoZUyzxKgK3u2t5DsTB"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-N9RhdzHmDoRVLUxOIVsuyQEbsOf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>狀態 3：充值成功</strong></span></h2><div class="ace-line ace-line old-record-id-OJwvdo5WboP85txeQqmuM6oJsBd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QeAndb8IqoomGxx9p3YuqIEqsne"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解決辦法：</strong></div><div class="ace-line ace-line old-record-id-AJ7Ud1m3TosPSbxkj80uLNUHsR0"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">已成功到帳的，如果您在帳戶內未找到充值資產，請檢查充值帳戶是否正確。</span></div><div class="ace-line ace-line old-record-id-Nrf8dzb8coL91AxbFxuueMy5suf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-RUnAdl0l3oiMgwxF1DsuXQgnsgf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若您的充值狀態為成功，但您未在帳戶內找到充值資產，請檢查您的資產劃轉記錄。若您充值時選擇充值至合約帳戶，資產將被自動劃轉至您的合約帳戶。請同時檢查您的現貨帳戶和合約帳戶。</span></div><div class="ace-line ace-line old-record-id-WIrbdb20MoLN71xBEEGuEpMQs4c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-DGxEdTsCqotJOkxWvLRuILF7s2d"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>狀態 4：強充值退回</strong></span></h2><div class="ace-line ace-line old-record-id-KE5NdF1kIoK2BWxF3ZAuiPTWs1e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-PRe1duHOAo32QXxk7pkugdDtsrg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解決辦法：</strong></div><div class="ace-line ace-line old-record-id-BrCFdpcuToxDxsxxiJ0uJjh2sqf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">未上架資產已退回，點擊強充退回按鈕即可查看退回詳情。</span></div><div class="ace-line ace-line old-record-id-Nto0dUnSPoIoxBxQCZvuLRZlsUb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BnQadxzH2oHzX2xP9BkuzmCJsZf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您充值的資產為下架幣種，MEXC 已不支持該幣種充值。 該資產已自動退回至資產發出地址，點擊強充退回按鈕即可查看退回詳情。</span></div><div class="ace-line ace-line old-record-id-RvoAdS7DMoYFPGx5Drduwi1Msck"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-Iy9cdpoEhomYb7x1F9UuuGk8slc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>狀態 5：無效充值</strong></span></h2><div class="ace-line ace-line old-record-id-VTPGdKvIJooQihxzBxuuhp7nsYg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UaqPd5Pw2oni2kxokTMuLdCvscT"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解決辦法：</strong></div><div class="ace-line ace-line old-record-id-PpVXdAq6SopBCOxkLREuD66lsCf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">通常情況下，若一筆轉帳被多次記入帳戶，或實際充值數量為零，系統會將其判定為無效充值，不會計入您的帳戶資產。</span></div><div class="ace-line ace-line old-record-id-O416dCrhLoPNT2x593cuPHYXsWe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">建議您查看自己的充值記錄，並與資產轉出平台取得聯繫，進一步確認該筆轉帳的有效性。如有任何疑問，請隨時聯繫 MEXC 客服團隊。</span></div><div class="ace-line ace-line old-record-id-FA8Nd0LWJocsE1xdZopuJZpksYY"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-IPXJdHy8ioPNRHxdJk1uOvNLsZd"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>狀態 6：受限中</strong></span></h2><div class="ace-line ace-line old-record-id-Mv9qd8kCEoNKypxEf2jujck9svb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Zua8dWjBqoMsDhxBQo8uSe1Nscf"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解決辦法：</strong></div><div class="ace-line ace-line old-record-id-XOH3dU8DkomFPBx8ARPuqR35seJ"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">由於不同地區的法律合規限制，某些帳戶充值功能有所限制。 若充值狀態顯示為受限中，請您根據頁面提示完成 KYC 要求，完成後即可恢復充值功能。 如果您不願意或無法完成 KYC，也可在頁面點擊充值退回，提供頁面所需資料，MEXC 將在一周左右為您退回資產。</span></div><div class="ace-line ace-line old-record-id-E3IjdsEFioBwhjxyynUugF9hs6d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-FIwMdWJ5foHjjgxcBEmuztQVsbh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>狀態 7：完成</strong></span></h2><div class="ace-line ace-line old-record-id-N0Fzdf3SzongCexSl0Zus5qjs3d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Zb6UdoW1MocDO2xQcoluYHhVstg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解決辦法：</strong></div><div class="ace-line ace-line old-record-id-WRTEdzbLmoWVIxxGpeeuyS9SsKg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">受限資金退回完成，點擊可查看退回詳情。</span></div><div class="ace-line ace-line old-record-id-YTnVdD5Hcof3u8x50jouwNjFs2d"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>