<div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. What is an Anti-Phishing Code?</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">An anti-phishing code is a string of characters set by the user to help identify fake MEXC websites or emails.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Once successfully set, all emails sent by the official MEXC platform will include the anti-phishing code. If it is not displayed or displayed incorrectly, it may indicate that you have received a phishing email from scammers.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. How to Set an Anti-Phishing Code</strong></span></h2><div><br /></div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2.1 Web</strong></span></span></h3><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Open the MEXC official website and log in. Select [Security] under the user icon in the upper right corner.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Scroll down on the Security page to find "Anti-Phishing Code" in the Advanced Security settings, and click the [Set Up] button on the right to start setting it up.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250903154309364dapEod0nOi2x2K.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Enter 1 to 6 characters, without special characters, as your anti-phishing code and click [Confirm] to complete the setup. Make sure not to use a commonly used password as your anti-phishing code.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">At the bottom of the anti-phishing code setup page, there will be an example showing how the anti-phishing code will appear in emails. You can check your emails to verify this.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250903154310380400QpjIILSvZFt.png" /></div><div><br /></div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2.2 App</strong></span></span></h3><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Open the MEXC official app and log in. Tap the user icon in the upper left corner.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Select [Security].</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Select [Anti-Phishing Code].</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) After reading the reminder, tap the [Confirm] button.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5) Enter 1 to 6 characters, without special characters, as your anti-phishing code and tap [Confirm] to complete the setup. Make sure not to use a commonly used password as your anti-phishing code.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250903154309690TpbcIPOQ4ogxII.png" /></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3. How to Modify the Anti-Phishing Code</strong></span></h2><div><br /></div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3.1 Web</strong></span></span></h3><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Open the MEXC official website and log in. Select [Security] under the user icon in the upper right corner.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Scroll down on the Security page to find "Anti-Phishing Code" in the Advanced Security settings, and click the [Change] button on the right.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250903154309277H0abmxv7SNGrvk.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">On the Anti-Phishing Code page, you can see your current anti-phishing code. Enter the new anti-phishing code you want to set in the input box below, and click [Confirm] to complete the modification.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250903154309200uv737ThF7ggAVo.png" /></div><div><br /></div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3.2 App</strong></span></span></h3><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Open the MEXC official app and log in. Tap the user icon in the upper left corner.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Select [Security].</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Select [Anti-Phishing Code].</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) After reading the reminder, tap the [Confirm] button.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5) Tap the anti-phishing code input box, enter the new anti-phishing code you want to set, and tap [Confirm] to complete the modification.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250903154311981QK7H7tAFKLVvEP.png" /></div><div> </div></div>
<div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. Enhance Password Security</strong></span></h2><div><br /></div><h3 style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1.1 Password Setup</span></span></h3><div> </div><div><div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Please create a complex and unique password. To ensure security, the password must be at least 10 characters long and include uppercase letters, lowercase letters, numbers, and symbols. Avoid using easily guessable or personal information (such as your name, email, birthday, phone number, etc.).</span></span></div></div></div><div><br /></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Examples of weak passwords to avoid: </strong>lihua, 123456, 123456abc, test123, abc123.</span></span></div><div><br /></div><h3 style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1.2 Password Change</span></span></h3><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">We recommend changing your password regularly to enhance account security, ideally every 3 months. Each time you change your password, use a completely new one.</span></span></div><div><br /></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Additionally, please keep your password strictly confidential. Do not share it with anyone. MEXC staff will never ask for your password under any circumstances.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. Link Google Authenticator</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Google Authenticator</strong> is a time-based one-time password (TOTP) tool launched by Google. You need to scan a barcode or enter a key provided by MEXC using your phone. Once added, the app generates a 6-digit verification code every 30 seconds. After successful linking, you will need to enter this 6-digit code every time you log in to MEXC.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Google Authenticator Setup Guide: </span></span><a href="https://www.mexc.com/learn/article/17827791509545"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Linking Google Authenticator</span></span></a></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Important Notes During Linking:</span></span></div><ul style="list-style-type:disc"><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Entering the wrong verification code 3 times</strong> will trigger the message: "Too many incorrect codes."</span></span></div></li><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">After 5 failed attempts</strong>, the system will send you a notification via <strong style="font-weight:bolder">SMS, on-site message, and email</strong> to alert you to check your account security.</span></span></div></li></ul><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">If you encounter issues during setup, try the following:</strong></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) If your phone has multiple Google Authenticator accounts, ensure you're using the code linked to your MEXC account email.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Make sure your phone time is synchronized with the standard time zone.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Some phones may require a restart after linking before verification works properly.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) Before scanning the QR code, make sure your camera is enabled and the app has camera access.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5) Every time you unbind and rebind Google Authenticator, a new key and QR code are generated—please make sure to save the latest key.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3. Set Up an Anti-Phishing Code</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">An anti-phishing code is a user-defined string that helps identify whether an email or website claiming to be from MEXC is legitimate. If you've set up an anti-phishing code and receive an email from "MEXC" that does not display this code, it may be a phishing attempt.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Anti-Phishing Code Setup Guide: </span></span><a href="https://www.mexc.com/learn/article/17827791516862"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">How to Set an Anti-Phishing Code on MEXC</span></span></a></div><div><br /></div>
<div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Your phone may fail to receive SMS verification codes for the following reasons. Please follow the corresponding instructions below and try to obtain the verification code again.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Reason 1: </strong>SMS service is temporarily unavailable for phone numbers from countries or regions not supported by this platform.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Reason 2:</strong> Phone antivirus applications may be blocking messages (applies to users with security software installed on their smartphones). <strong style="font-weight:bolder">Solution:</strong> Open your phone's antivirus app, temporarily disable its SMS-blocking feature, then request the verification code again.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Reason 3:</strong> SMS gateway congestion or malfunction. <strong style="font-weight:bolder">Solution:</strong> When the SMS gateway is congested or abnormal, sent messages may be delayed or lost. Please contact your phone carrier to verify, or try again later.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Reason 4:</strong> You requested verification codes too frequently. <strong style="font-weight:bolder">Solution:</strong> Do not click "Get Code" multiple times in a short period. Please wait at least 15 minutes before retrying, and click the button only once.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Reason 5:</strong> Poor or no signal in your current environment. <strong style="font-weight:bolder">Solution:</strong> Weak or absent phone signals can prevent or delay SMS delivery. Move to an area with better reception and try again.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Other issues:</strong> Insufficient phone balance, full phone storage, or the SMS being routed to your spam/junk folder may also prevent you from receiving the code. <strong style="font-weight:bolder">Solution:</strong> Top up your phone balance, clear up storage space, check your spam/junk folder, and then try again.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Note:</strong> If you still cannot receive the SMS after trying the above, you may have blacklisted our SMS sender. Please contact online Customer Service for assistance.</span></span></div><div> </div></div>
<div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. What is Google Authenticator?</strong></span></h2><div> </div><div><a href="https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=zh&gl=US"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Google Authenticator</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> is a time-based one-time password (TOTP) tool that works similarly to SMS-based verification. Once linked, it generates a new 6-digit code every 30 seconds and remains functional even when your phone is offline.</span></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. Why Enable Google Authenticator</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Enabling Google Authenticator significantly enhances account security on </span></span><a href="https://www.mexc.com"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">MEXC</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">, especially for login, trading, and withdrawals. It effectively reduces the risk of asset loss due to password theft or unauthorized access.</span></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3. Downloading Google Authenticator</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For iOS devices, open the App Store and search for Google Authenticator to download. If the app is not available in the current region, try switching to an Apple ID from a different region to proceed with the download.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For Android devices, open the Google Play Store and search for Google Authenticator to install the app.</span></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">4. How to Enable Google Authentication</strong></span></h2><div> </div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4.1 Web</span></span></h3><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Visit the official </span></span><a href="https://www.mexc.com"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">MEXC website</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> and log in to your account. From the user icon, navigate to </span></span><a href="https://www.mexc.com/user/security"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Security</strong></span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250908161905917RHzUOAOAIktfnk.png" width="2936" height="1352" /></span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Click <strong style="font-weight:bolder">Enable MEXC/Google Authentication</strong>.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250908161905549rkklBW73m3gNXD.png" width="1280" height="627" /></span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) If Google Authenticator has already been installed, click <strong style="font-weight:bolder">Next</strong>. If not, scan the QR code on the page to download and install the app.</span></span></div><div> </div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">iOS users can view a demonstration video via the </span></span><a href="https://fast.wistia.net/embed/iframe/qt05jrawnk"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">App Store link</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">. Android users can view a demonstration video via the </span></span><a href="https://fast.wistia.net/embed/iframe/vaqu0b82kn"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Google Play link</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250908161904898LQ7NhtsTGWKnWi.png" width="1280" height="602" /></span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) Open Google Authenticator on the mobile device and either scan the QR code or manually enter the provided key to add it to the app.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Be sure to back up the key in a secure location. This key is required to recover Google Authenticator in case the phone is lost or replaced. It must be saved before completing the linking process.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250908161905213NSH9ckOBkqlWYD.png" width="1280" height="722" /></span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5) Click <strong style="font-weight:bolder">Get Code</strong>, then retrieve and enter the verification code sent to the linked email address. Next, enter the 6-digit code generated by Google Authenticator. After both codes are filled in, click <strong style="font-weight:bolder">Submit</strong> to complete the linking process.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202509081619051055G0VWxR9q3k6xD.png" width="1280" height="812" /></span></span></div><div> </div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4.2 App</span></span></h3><div> </div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Open the MEXC App and log in. On the homepage, tap the <strong style="font-weight:bolder">user icon</strong>.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Select <strong style="font-weight:bolder">Security</strong>.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Tap <strong style="font-weight:bolder">Google Authenticator</strong>.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) If Google Authenticator has already been installed, tap <strong style="font-weight:bolder">Next</strong>. If not, tap the <strong style="font-weight:bolder">Download Google Authenticator</strong> button below to download and install the app.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250908161906636Vxr9hH6ax9LXCW.png" width="4173" height="2170" /></span></span></div><div> </div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5) Use the Google Authenticator app to scan the QR code or manually enter the key to add the account. Then tap <strong style="font-weight:bolder">Next</strong>.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">6) Complete the secondary security verification and tap <strong style="font-weight:bolder">Confirm</strong>.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">7) Enter the 6-digit code from Google Authenticator and tap <strong style="font-weight:bolder">Confirm</strong> to complete the linking process.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">8) Once completed, the Security page will display that Google Authenticator has been successfully linked.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250908161905920dzOEGQ7fzMjy8e.png" width="4173" height="2167" /></span></span></div><div> </div><div> </div></div>
<div><h1><strong style="font-weight:bolder">1.Introduction</strong></h1><div>This MEXC Risk Control Guidelines (hereinafter the "Guideline") are concluded between you ("You" or "User") and MEXC Trading Platform ("we", "us", "our", "ours", "MEXC", or, the "Platform"). The Guideline shall be deemed a part of the Legal Documents in accordance with<a target="_blank" href="https://www.mexc.com/terms" rel="noopener noreferrer"> MEXC User Agreement</a> (hereinafter the "Agreement"), and to be deemed incorporated into the Agreement. Further, this Guideline shall form an integral part of the Agreement. Acceptance of the Agreement by the User constitutes an acknowledgement and acceptance of these Guidelines in its entirety. If you do not agree or otherwise understand these Guidelines, you shall cease accessing or using MEXC Services.</div><div>This Guideline sets forth MEXC's comprehensive risk control framework, detailing our procedures for account review, the legal and regulatory foundation for our actions, and the rights of our Users. This Guideline serves as a definitive reference for all Users and regulatory bodies. Please be advised that this Guideline is subject to updates to align with evolving international regulatory standards.</div><div>This document outlines MEXC's risk control practices, including account review procedures, compliance rationale, and user rights. It serves as a reference for affected users and regulatory bodies. This policy is subject to updates in alignment with international regulatory developments.</div><h1><strong style="font-weight:bolder">2.Purpose of Risk Control</strong></h1><div>To ensure a secure and compliant trading environment, MEXC maintains a dynamic risk control framework consistent with global regulatory standards. This framework mandates temporary and/or permanent restriction or review of accounts that exhibit requires the platform to temporarily restrict or review accounts exhibiting suspicious activity, unusual trading behavior, or patterns that trigger our compliance protocolscompliance-triggering patterns.</div><div>These measures are critical for the preservation of market integrity and the protection of all platform users, and are designed to :</div><div>(a) ensure compliance with applicable legal and regulatory requirements; (b) detect and prevent market manipulation, fraud, and illicit activities; (c) protect the integrity of trading markets and our operations; (d) safeguard legitimate Users from financial crimes and market abuse; (e) fulfill reporting obligations to relevant regulatory authorities.</div><h1><strong style="font-weight:bolder">3.Legal Basis</strong></h1><div>MEXC maintains this risk control framework, this Guideline and its risk control procedure pursuant to the Agreement between you and us, and in compliance of its obligations under applicable anti-money laundering (AML), know-your-customer (KYC), countering the financing of terrorism (CFT), financial action task force (FATF), EU AMLD5/6 Directives (establishing stringent due diligence, transaction monitoring, and user verification obligations), Office of Foreign Assets Control (OFAC) Sanctions and Watchlists, United Nations Security Council Sanctions Lists, and/or market integrity laws and regulations.</div><h1><strong style="font-weight:bolder">4.Triggers for Risk Control Reviews</strong></h1><h2><strong style="font-weight:bolder">4.1 General</strong></h2><div>Triggers shall be any event, conduct, or circumstance which, indicates potential risk to market integrity, compliance requirements, or the safety of the platform, including but not limited to trading anomalies, irregularities in futures or spot markets, compliance or legal concerns, or listing-related risks.</div><div>Without limiting the generality of the foregoing, MEXC reserves the absolute right to initiate comprehensive risk control procedures upon detection of any circumstance that may, in MEXC's reasonable judgment, constitute a violation of applicable laws, regulations, the Agreement, or other applicable MEXC policies and/or Legal Documents.</div><div>We make some examples of the events that may trigger our risk control review mechanism and elaborate them in the following paragraphs.</div><h2><strong style="font-weight:bolder">4.2 Futures Trading Anomalies</strong></h2><ul style="list-style-type:disc" start="1"><li style="text-align:left"><div>Accounts with incomplete or pending advanced identity verification procedures;</div></li><li style="text-align:left"><div>Suspected automated trading activities conducted without proper authorization;</div></li><li style="text-align:left"><div>Activities constituting market manipulation, including but not limited to wash trading, spoofing, layering, or front-running;</div></li><li style="text-align:left"><div>Trading activities originating from jurisdictions subject to enhanced due diligence requirements.</div></li></ul><h2><strong style="font-weight:bolder">4.3 Spot Market Infractions</strong></h2><ul style="list-style-type:disc" start="1"><li style="text-align:left"><div>Non-compliance with mandatory identity verification requirements;</div></li><li style="text-align:left"><div>Participation in coordinated price manipulation schemes, including pump-and-dump activities;</div></li><li style="text-align:left"><div>Accounts subject to permanent trading restrictions or sanctions.</div></li></ul><h2><strong style="font-weight:bolder">4.4 Legal and Compliance Violations.</strong></h2><ul style="list-style-type:disc" start="1"><li style="text-align:left"><div>Any association (whether in account, transaction and/or fund) with criminal enterprises, sanctioned entities, or designated persons;</div></li><li style="text-align:left"><div>Transaction patterns indicative of money laundering, terrorism financing, or proceeds of crime;</div></li><li style="text-align:left"><div>Assets derived from illicit activities including, without limitation, cybercrime, ransomware, drug trafficking, or market manipulation schemes ( such as rug pulls and pump-and-dump schemes);</div></li><li style="text-align:left"><div>Accounts subject to valid judicial orders, regulatory directives, or law enforcement requests.</div></li></ul><h2><strong style="font-weight:bolder">4.5 Market Integrity Violations</strong></h2><ul style="list-style-type:disc" start="1"><li style="text-align:left"><div>Undisclosed affiliations with token issuers or project teams;</div></li><li style="text-align:left"><div>Suspicious deposit activities in connection with token listings;</div></li><li style="text-align:left"><div>Trading patterns suggesting coordinated market manipulation around listing events.</div></li></ul><h2><strong style="font-weight:bolder">4.6 Acknowledgement</strong></h2><div>The above examples set forth herein are provided solely for illustrative purposes to assist your understanding. Such examples are not exhaustive.</div><div>MEXC may initiate a risk control review in the following (non-exhaustive) scenarios:</div><h1><strong style="font-weight:bolder">5.Examples of Prohibited Transactional Activities</strong></h1><h2><strong style="font-weight:bolder">5.1 General</strong></h2><div>Prohibited Transactional Activities shall be activities in any manner not purposely provided through MEXC and may affect market fairness, create misleading or false appearance or information about the market, exploit our rules for undue gain. We make some examples of the Prohibited Transactional Activities and elaborate them in the following paragraphs.</div><h2><strong style="font-weight:bolder">5.2 </strong><strong style="font-weight:bolder">Unauthorized </strong><strong style="font-weight:bolder">Automated or Abnormal Trading Activity</strong></h2><div><div>Any trading conduct that may adversely affect market orderliness, fairness, or the normal operation of the trading system, including but not limited to:</div></div><h3><strong style="font-weight:bolder">Unauthorized automated/programmatic operations</strong>:</h3><div><div><div>The use of any unauthorized automated and/or programmed methods, including but not limited to tools, scripts, deep linking, bots,spiders to place or execute orders.</div></div></div><h3><strong style="font-weight:bolder">Abnormal device and/or IP operations</strong>:</h3><div><div>The use of abnormal devices, networks, or IP addresses, or other means, whether technical or not, to conceal identity or trading activity.</div></div><h2><strong style="font-weight:bolder">5.3 Market Manipulation</strong></h2><div><div>Any activity that creates a false or misleading appearance of market activity or price trends, including but not limited to:</div></div><h2><strong style="font-weight:bolder">Fictitious Volume or Order Placement</strong>:</h2><div><div>Including but not limited to wash trading, self-dealing, coordinated transactions among related or affiliated accounts, or placing large orders without the genuine intent to execute followed by rapid cancellation.</div></div><h2><strong style="font-weight:bolder">Abnormal Price Manipulation</strong>:</h2><div><div>Deliberate conduct, such as by leveraging capital or liquidity advantages, designed to artificially inflate or suppress or otherwise manipulate the prices of any digital asset.</div></div><h2><strong style="font-weight:bolder">5.4 Rule Abuse and Improper Arbitrage</strong></h2><div><div>Any conduct that seeks to exploit MEXC’s User Agreement, rules, systems, or policies for undue gain, including but not limited to:</div></div><h3><strong style="font-weight:bolder">Abnormal multi-account usage</strong>:</h3><div><div>The use of multiple accounts or third-party accounts to circumvent any applicable trading rules, instructions, restrictions, or to conduct improper arbitrage.</div></div><h3><strong style="font-weight:bolder">Collusive conduct</strong>:</h3><div><div>Coordinated trading behaviors among multiple accounts with the intent to exert disproportionate market influence.</div></div><h3><strong style="font-weight:bolder">Hedging or cross-market arbitrage:</strong></h3><div><div>Hedging or cross-market arbitrages<strong style="font-weight:bolder">,</strong> exploiting rule discrepancies or system loopholes to conduct risk-free arbitrage, which involve illicit funds or result in market manipulation that disrupts normal trading environments.</div></div><h2><strong style="font-weight:bolder">5.5 Acknowledgement</strong></h2><div>To avoid doubt, Prohibited Transactional Activities shall be inclusive of <strong style="font-weight:bolder">Self-Dealing and Wash Trading,</strong> <strong style="font-weight:bolder">Market Manipulation and Spoofing,</strong> <strong style="font-weight:bolder">Excessive Order Activity and any other irregular transaction activities which may be prohibited by applicable laws, regulations and financial practices.</strong></div><div>MEXC shall have the sole and absolute discretion to determine whether any conduct constitutes Prohibited Transactional Activities, and may take such measures as it deems appropriate, including but not limited to suspension, restriction, or termination of accounts, forfeiture of gains, and reporting to regulatory authorities.Examples include but not limited to:</div><div>The above examples set forth herein are provided solely for illustrative purposes to assist your understanding. Such examples are not exhaustive, and MEXC reserves the right to investigate, determine, and take action against any conduct that it deems to be in violation of this Guideline, the Agreement, or applicable laws and regulations, regardless of whether such conduct is expressly listed among the foregoing examples.</div><h1><strong style="font-weight:bolder">6.Withdrawal Restrictions and Account Limitations</strong></h1><div>MEXC may impose temporary or permanent withdrawal restrictions and/or limitations under the following circumstances: (a) Mandatory security cooling-off periods following authentication credential modifications (such as password or 2FA reset); (b) Activation of automated risk control mechanisms; (c) Implementation of enhanced security protocols for newly authorized withdrawal addresses; (d) Compliance with regulatory requirements or law enforcement directives.</div><div>Most restrictions shall remain in effect for twenty-four (24) hours; provided, however, that MEXC reserves the right to shorten, extend, or impose such restrictions on a permanent basis, depending on the actual circumstances and risk considerations.</div><h1><strong style="font-weight:bolder">7.Review and Resolution Procedure</strong></h1><h2><strong style="font-weight:bolder">7.1 Regulatory Authority and Enforcement Powers</strong></h2><div>Upon detection of suspected violations, MEXC is authorized to exercise its enforcement powers without prior notice to affected users, including but not limited to:</div><div>(a) <strong style="font-weight:bolder">Mandatory Reporting Requirements:</strong> Compelling Users to provide comprehensive documentation regarding questioned trading activities; (b) <strong style="font-weight:bolder">Access Restrictions:</strong> Suspension or termination of User access to Platform services and trading facilities; (c) <strong style="font-weight:bolder">Trading Limitations:</strong> Implementation of restrictions on order placement, position modifications, and forced liquidation procedures; (d) <strong style="font-weight:bolder">Financial Restrictions:</strong> Imposition of withdrawal and deposit limitations pending investigation completion; (e) <strong style="font-weight:bolder">Account Closure and Asset Forfeiture:</strong> Termination of User accounts with confiscation of remaining assets where legally permissible; (f) <strong style="font-weight:bolder">Additional Remedial Measures:</strong> Any other enforcement actions deemed necessary under applicable business rules and regulatory requirements.</div><h2><strong style="font-weight:bolder">7.2 Review, Investigation and Assessment</strong></h2><div>Upon detection of potentially suspicious activity or the activation of triggered risk control mechanism, MEXC may conduct a preliminary assessment to determine whether User conduct constitutes a violation of applicable laws, regulations, the Agreement, this Guideline, or other policies.</div><div>Following preliminary assessment, MEXC may make a determination referring to: (a) The nature and severity of any violations; (b) Whether violations were conducted individually or as part of coordinated schemes; (c) Appropriate enforcement measures proportionate to the violation severity.</div><div>For the avoidance of doubt, each case shall be reviewed on its own facts and circumstances, and MEXC reserves the right to adopt different methods of investigation, assessment, and enforcement as it deems appropriate in its sole discretion.</div><h2><strong style="font-weight:bolder">7.3 Remedial Measures and Sanctions</strong></h2><div>MEXC may implement comprehensive remedial measures following thorough investigation, including: (a) Account restrictions of varying duration up to 180 days (or longer if applicable to other policy); (c) Asset freezing pending regulatory coordination; (d) Permanent exclusion from Platform services in cases of severe violations. Remedial measures may differ from case to case according to the investigated facts, and group-based abuse may trigger longer restrictions.</div><h3><strong style="font-weight:bolder">7.3.1 Enhanced Monitoring Period </strong>(<strong style="font-weight:bolder">30-Day Observation</strong>)</h3><div>Accounts exhibiting suspicious trading patterns shall be subject to an enhanced monitoring period of thirty (30) days. This period enables comprehensive assessment of user behavior and reduces false positive determinations. MEXC reserves the right to extend this period as circumstances warrant.</div><div>During this monitoring period, MEXC may conduct the following activities to investigate further on the case:</div><ul style="list-style-type:disc" start="1"><li style="text-align:left"><div>Tracking whether users attempt to trade through new accounts or previously signed-up accounts during the observation period, particularly those with matching IP addresses or similar trading patterns.</div></li><li style="text-align:left"><div>Identifying coordinated trading behavior across multiple associated accounts that could influence market prices, whether occurring historically or during the current observation period.</div></li></ul><h3><strong style="font-weight:bolder">7.3.2 Extended Restriction Period (180-Day Restriction)</strong></h3><p>Accounts involved in coordinated violations, high-risk activities, or presenting significant compliance concerns may be subject to restrictions for up to one hundred eighty (180) days (or longer if applicable to other policy). This measure serves both deterrent and protective functions while providing adequate time for regulatory coordination.</p><h3><strong style="font-weight:bolder">7.3.3 Rollbacks</strong></h3><div>To preserve market integrity and protect legitimate users, MEXC further reserves the right to reverse transactions that (a) violate applicable laws, regulations, the Agreement, this Guideline, and/or other Legal Documents or MEXC's policies; and (b) affect other user's trading experiences and normal trading procedures. Rollback determinations shall be made following thorough analysis of transaction data and trading patterns. Affected Users may appeal such determinations through established procedures.</div><h2><strong style="font-weight:bolder">7.4 Appeal, Review and Resolution</strong></h2><h3>7.4.1 Users subject to enforcement actions may challenge such determinations by: </h3><h3>(a) Submitting formal appeals with complete supporting documentation; </h3><h3>(b) Requesting internal review through established procedures; </h3><h3>(c) Providing additional evidence relevant to the enforcement determination.</h3><h3>7.4.2 Users subject to account reviews must complete required verification procedures as directed by MEXC, including advanced identity verification and submission of additional documentation as requested.</h3><h3>7.4.3 Users subject to account restrictions may resolve it following the steps provided:</h3><ul style="list-style-type:disc" start="1"><li style="text-align:left"><div><strong style="font-weight:bolder">Web</strong>: At the bottom of the <a target="_blank" href="https://www.mexc.kr/" rel="noopener noreferrer"><strong style="font-weight:bolder"><u>homepage</u></strong></a>, select <strong style="font-weight:bolder">Help Center</strong> → <strong style="font-weight:bolder">Account Risk Review, </strong>and complete the form as guided by the instructions provided on the page.</div></li><li style="text-align:left"><div><strong style="font-weight:bolder">App</strong>: Go to <strong style="font-weight:bolder">Home</strong> → <strong style="font-weight:bolder">More</strong> → <strong style="font-weight:bolder">Services</strong> → <strong style="font-weight:bolder">Help Center</strong> → <strong style="font-weight:bolder">Account Risk Review</strong>. Follow the on-screen instructions to complete the required form.</div></li><li style="text-align:left"><div>After an account is restricted due to risk control, completing<a target="_blank" href="https://www.mexc.kr/announcements/article/360041069032" rel="noopener noreferrer"><u> advanced KYC</u></a> and providing additional documentation are key requirements for lifting the restriction.</div></li></ul><h3>7.4.4 MEXC’s system is designed to detect potentially malicious or irregular activities and is not intended to affect compliant users. However, it is possible that legitimate users may be temporarily restricted or flagged. User may contact MEXC’s customer support to obtain the latest updates regarding the account status should the account is restricted or flagged due to aforementioned reasons.<strong style="font-weight:bolder"> </strong></h3><h3>7.4.5 No details of MEXC's internal risk control mechanisms or review processes may be disclosed for security reasons, and the duration or outcome of any review cannot be guaranteed. </h3><h1><strong style="font-weight:bolder">8.Multi-Account Manipulation: A Case Study</strong></h1><div><strong style="font-weight:bolder">Suspicious Activity from Associated Accounts</strong></div><div>Multiple accounts showed clear signs of coordination and engaged in trading behaviors that violate platform rules. These accounts were flagged for suspected manipulation based on the following evidence:</div><ul style="list-style-type:disc" start="1"><li style="text-align:left"><div>Accounts operated from identical IP addresses</div></li><li style="text-align:left"><div>Orders were placed with synchronized timing</div></li></ul><div><strong style="font-weight:bolder">On May 30, 2025, at 3:06:18 (UTC), </strong>multiple associated accounts simultaneously opened positions in FLOCKUSDT at identical entry prices, attempting to circumvent the platform's <strong style="font-weight:bolder">position risk limits</strong>. The combined trading volume from these accounts represented approximately 50% of the total trading volume during that period, constituting suspected market manipulation.</div><div><strong style="font-weight:bolder">On May 31, 2025</strong>, these associated accounts were restricted and placed under a 30-day observation period.</div><div><strong style="font-weight:bolder">Position Risk Limit </strong>is a risk management measure implemented in Futures trading to restrict the maximum position size that individual users or accounts may maintain. Our platform establishes maximum position limits for each Futures pair to prevent excessive risk concentration among limited market participants and mitigate market manipulation.</div><div><br /></div><div>*<strong style="font-weight:bolder">Note</strong>: this case study is for illustration purposes only, and shall not be viewed, in any way, as standard of operation, basis of judgement, guideline for usage, or operational, financial, legal, or tax advise during your use of MEXC Services.</div><h1><strong style="font-weight:bolder">9.AmendmentsMonitoring and Updates</strong></h1><div>This Guideline is subject to periodic review and amendment to ensure continued regulatory compliance and operational effectiveness. Users are advised to regularly review the most current version available on our official website at <a target="_blank" href="https://www.mexc.com/" rel="noopener noreferrer">https://www.mexc.com/</a> and this particular page. Any such amendment shall become effective upon publication, unless otherwise specified.</div><div>MEXC reserves all rights to take any actions deemed necessary to maintain platform integrity, satisfy regulatory obligations, and protect users from financial crimes and market abuse.</div><h1><strong style="font-weight:bolder">10.Miscellneous</strong></h1><h2><strong style="font-weight:bolder">10.1 Interpretation</strong></h2><div>This Guideline, together with the Agreement, constitutes the entire agreement between you and MEXC with respect to the risk control measures set forth herein.</div><div>Unless otherwise expressly defined herein, all capitalized terms used in this Guideline shall have the meanings ascribed to them in the Agreement.</div><div><div>MEXC reserves the final right of interpretation to this Guideline.</div></div><div>In the event of any inconsistency between the definitions or interpretations in this Guideline and those set forth in the Agreement, the definitions and interpretations of the Agreement shall prevail, except where this Guideline expressly provides otherwise.</div><h2><strong style="font-weight:bolder">10.2 No Waiver</strong></h2><div>The failure or delay of MEXC to enforce any right or provision of this Guideline shall not be deemed a waiver of such right or provision. Any single or partial exercise of any right shall not preclude any subsequent or further exercise of that right or any other right.</div><h2><strong style="font-weight:bolder">10.3 Severability</strong></h2><div>If any provision of this Guideline is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed, and the remaining provisions shall remain valid and enforceable in full force and effect.</div><h2><strong style="font-weight:bolder">10.4 Headings</strong></h2><div>The headings and subheadings contained in this Guideline are for reference purposes only and shall not affect the meaning or interpretation of any provision herein.</div><h2><strong style="font-weight:bolder">10.5 Governing Law and Dispute Resolution</strong></h2><div>This Guideline shall be governed by, and construed in accordance with, the governing law specified in the Agreement. Any dispute arising out of or in connection with this Guideline shall be resolved in accordance with the dispute resolution procedures set forth in the Agreement.</div><h2><strong style="font-weight:bolder">10.6 Language</strong></h2><div>This Guideline may be translated into different languages. In the event of any inconsistency, the English version shall prevail.</div></div><div><br /></div><div><br /></div><div><br /></div><div><br /></div><div><br /></div><div><strong style="font-weight:bolder">Last Updated: October 2025</strong></div><div><strong style="font-weight:bolder">This document may be updated in accordance with evolving regulatory standards or internal policy revisions.</strong></div>