<h2 class="ace-line ace-line old-record-id-BUmQdI0UUoKkQUx0gkjudWIXsbb"> 一、設置Outlook白名單<br /> </h2> <div class="ace-line ace-line old-record-id-BUmQdI0UUoKkQUx0gkjudWIXsbb"> <div> <p><strong>1、登入Outlook郵箱：</strong></p> <div class="ace-line ace-line old-record-id-XYSCdwoieo6aGAx4BZSuQBEysYg"> <div> <p class=" old-record-id-XYSCdwoieo6aGAx4BZSuQBEysYg"><strong>網址：<a href="https://outlook.office365.com" rel="nofollow">https://outlook.office365.com</a></strong><br /><br /></p> <div class=" old-record-id-XYSCdwoieo6aGAx4BZSuQBEysYg"> <strong><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429011431709DpgWdPHdzVYsTn.png" alt="1.png" style="margin-left:auto;margin-right:auto" /></strong> </div> <div class=" old-record-id-XYSCdwoieo6aGAx4BZSuQBEysYg"> <br /></div> <div class=" old-record-id-XYSCdwoieo6aGAx4BZSuQBEysYg"> <h4><strong><br />2、根據流程提示添加MEXC郵箱為白名單：</strong></h4> <p>流程：【設定➡️檢視所有outlook設定➡️郵件➡️垃圾郵件➡️安全的寄件者與網域】<br /> </p><p style="margin-top:0px;margin-bottom:1em;color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb( 255 , 255 , 255 )"><br />domain（域名白名單）:</p><ul><li><a href="http://mexc.com/" rel="nofollow">mexc.com</a></li><li><a href="mexc.link" rel="nofollow">mexc.link</a></li><li><a href="http://mexc.cg/" rel="nofollow">mexc.cg</a></li><li><a href="http://mexc.ci/" rel="nofollow">mexc.ci</a></li><li><a href="http://mexc.sg/" rel="nofollow">mexc.sg</a></li></ul>email address（郵箱白名單）:<br /><br /><ul><li><a href="mexc@email.mexc.link" rel="nofollow">mexc@email.mexc.link</a></li><li><a href="mailto:mexc@email.mexc.ci" rel="nofollow">mexc@email.mexc.ci</a></li><li><a href="mailto:mexc@email.mexc.cg" rel="nofollow">mexc@email.mexc.cg</a></li><li><a href="mexc_official@email.mexc.link" rel="nofollow">mexc_official@email.mexc.link</a></li><li><a href="mailto:do_not_reply@mailer.mexc.sg" rel="nofollow">do_not_reply@mailer.mexc.sg</a></li><li><a href="mexc@notice.mexc.link" rel="nofollow">mexc@notice.mexc.link</a></li><li><a href="mailto:mexc@notice.mexc.cg" rel="nofollow">mexc@notice.mexc.cg</a></li><li><a href="mailto:mexc@notice.mexc.ci" rel="nofollow">mexc@notice.mexc.ci</a></li><li><a href="mexc@info.mexc.link" rel="nofollow">mexc@info.mexc.link</a></li><li><a href="mailto:mexc@info.mexc.cg" rel="nofollow">mexc@info.mexc.cg</a></li><li><a href="mailto:mexc@info.mexc.ci" rel="nofollow">mexc@info.mexc.ci</a></li><li><a href="dontreply@notification.mexc.link" rel="nofollow">dontreply@notification.mexc.link</a></li><li><a href="mailto:dontreply@notification.mexc.cg" rel="nofollow">dontreply@notification.mexc.cg</a></li><li><a href="mailto:dontreply@notification.mexc.ci" rel="nofollow">dontreply@notification.mexc.ci</a></li></ul><br /> <div class="ace-line ace-line old-record-id-S4K8dO4qWoyEACxknuouGM2UsSb"> <p>註：設置白名單成功後，由於部分郵箱服務商需要一定生效時間，建議十分鐘後再嘗試獲取郵箱驗證碼。</p> <p><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429011433205Yxi1GGIpByew3l.png" alt="2.png" width="478" style="margin-left:auto;margin-right:auto" /></p> <p><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202304290114345568OvZQXM3kdGRXw.png" alt="3.png" style="margin-left:auto;margin-right:auto" /></p> <div> <h2 class="heading-3 ace-line old-record-id-PUwAdaUaCoGmmoxuK5aurzXssDf"><strong>二、設置Gmail郵箱</strong></h2> <h4 class="heading-4 ace-line old-record-id-CGqidqeMioCyGMxaiuQueGn6sDh"><strong>1、登入Gmail郵箱：</strong></h4> <p class="heading-4 ace-line old-record-id-BgIudyuMkoY80yxamtRuR8y4sXb"><strong>網址：<a href="https://accounts.google.com/" rel="nofollow">https://accounts.google.com/</a></strong></p> <p class="heading-4 ace-line old-record-id-BgIudyuMkoY80yxamtRuR8y4sXb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20240509102754712q6boMVygN0DGCY.png" style="margin-left:auto;margin-right:auto" /></p> <div> <h4 class="heading-4 ace-line old-record-id-KwoqdiKmuo8eeaxamQyuFo0gs3d"><strong><br />2、根據流程提示檢查Gmail 郵箱是否設定攔截：</strong></h4> <p class="heading-4 ace-line old-record-id-XewAdEwQeo6ckUxwxiOuf38Uste">流程：【設定➡️查看所有設定➡️篩選器和封鎖的地址】查看是否屏蔽MEXC郵件，如有設置屏蔽MEXC域名或郵箱，請將MEXC域名進行刪除<br /><br />domain（域名白名單）:</p> <ul><li><a href="http://mexc.com/" rel="nofollow">mexc.com</a></li><li><a href="mexc.link" rel="nofollow">mexc.link</a></li><li><a href="http://mexc.cg/" rel="nofollow">mexc.cg</a></li><li><a href="http://mexc.ci/" rel="nofollow">mexc.ci</a></li><li><a href="http://mexc.sg/" rel="nofollow">mexc.sg</a></li></ul>email address（郵箱白名單）:<br /><br /><ul><li><a href="mexc@email.mexc.link" rel="nofollow">mexc@email.mexc.link</a></li><li><a href="mailto:mexc@email.mexc.ci" rel="nofollow">mexc@email.mexc.ci</a></li><li><a href="mailto:mexc@email.mexc.cg" rel="nofollow">mexc@email.mexc.cg</a></li><li><a href="mexc_official@email.mexc.link" rel="nofollow">mexc_official@email.mexc.link</a></li><li><a href="mailto:do_not_reply@mailer.mexc.sg" rel="nofollow">do_not_reply@mailer.mexc.sg</a></li><li><a href="mexc@notice.mexc.link" rel="nofollow">mexc@notice.mexc.link</a></li><li><a href="mailto:mexc@notice.mexc.cg" rel="nofollow">mexc@notice.mexc.cg</a></li><li><a href="mailto:mexc@notice.mexc.ci" rel="nofollow">mexc@notice.mexc.ci</a></li><li><a href="mexc@info.mexc.link" rel="nofollow">mexc@info.mexc.link</a></li><li><a href="mailto:mexc@info.mexc.cg" rel="nofollow">mexc@info.mexc.cg</a></li><li><a href="mailto:mexc@info.mexc.ci" rel="nofollow">mexc@info.mexc.ci</a></li><li><a href="dontreply@notification.mexc.link" rel="nofollow">dontreply@notification.mexc.link</a></li><li><a href="mailto:dontreply@notification.mexc.cg" rel="nofollow">dontreply@notification.mexc.cg</a></li><li><a href="mailto:dontreply@notification.mexc.ci" rel="nofollow">dontreply@notification.mexc.ci</a></li></ul><br /><p><br /></p> <p class="ace-line ace-line old-record-id-XSWId8uAYoKwyYxIJjlu3t9psze">註：設置白名單成功後，由於部分郵箱服務商需要一定生效時間，建議十分鐘後再嘗試獲取郵箱驗證碼。<br /><br /></p> <p class="ace-line ace-line old-record-id-XSWId8uAYoKwyYxIJjlu3t9psze"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429011437284l0mb1uEAqYOiwo.jpeg" alt="5.jpeg" style="margin-left:auto;margin-right:auto" /></p> <p class="ace-line ace-line old-record-id-XSWId8uAYoKwyYxIJjlu3t9psze"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429011438658ktPTkCymx0kj2n.png" alt="6.png" style="margin-left:auto;margin-right:auto" /></p> <p class="ace-line ace-line old-record-id-XSWId8uAYoKwyYxIJjlu3t9psze"> <br /></p> <div> <strong>3.添加中「選中永不移至垃圾郵件」的復選框，然後點擊【建立篩選器】。<br /><br /></strong> </div> <div> <br /></div> <div> <strong><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202304290114400647yuPyq3SzujNaU.jpeg" alt="7.jpeg" style="margin-left:auto;margin-right:auto" /></strong> </div> <div> <strong><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429011441425HjEXa7k37n69Xi.jpeg" alt="8.jpeg" style="margin-left:auto;margin-right:auto" /></strong> </div> </div> </div> </div> </div> <div class=" old-record-id-XYSCdwoieo6aGAx4BZSuQBEysYg"> <br /></div> </div> </div> </div> </div>
<div><div class="ace-line ace-line old-record-id-Wp6admSE2ojpqYxRjp7um4T2sjg">如果您成為網絡盜竊的受害者，並且被盜資金已轉移到MEXC帳戶，您可以點擊<a href="https://www.mexc.com/zh-TW/support/requests/report" rel="nofollow">【舉報異常資金】</a>提交舉報工單，並提供以下信息：</div><div class="ace-line ace-line old-record-id-WQrAdANmsoFES2xC2bMu2OFksCc"><br /></div><div class="ace-line ace-line old-record-id-QOHMdJCACo2p0AxSGtiurlWeskc">1. 有關事件發生的詳細經過及時間。</div><div class="ace-line ace-line old-record-id-FGnDdbfPsolbK4xNt1vuruOIsId">2. 您帳戶錢包提幣的截圖或視頻，以確保MEXC能夠確認您為被入侵錢包的合法所有者。</div><div class="ace-line ace-line old-record-id-LABWdP9uLo47j8x5DVsuQO5fsnh">3. 交易的具體詳情，包括被入侵的錢包地址和接收被盜資金的MEXC地址。</div><div class="ace-line ace-line old-record-id-MgZPdkKcJo2FLtxWtQSuTJyHsCd">4. 所有相關的區塊鏈交易哈希流轉說明（請提供帶有跳轉鏈接的交易ID）： </div><div class="ace-line ace-line old-record-id-MgZPdkKcJo2FLtxWtQSuTJyHsCd">例如，從錢包地址A流轉到地址B的哈希值：XXX； </div><div class="ace-line ace-line old-record-id-MgZPdkKcJo2FLtxWtQSuTJyHsCd">從錢包地址B流轉到MEXC帳戶地址的哈希值：XXX。</div><div class="ace-line ace-line old-record-id-PED8dzbc8oxNrnxGwMuuG9XUs4e"> <br /></div><div class="ace-line ace-line old-record-id-FbaMdPxRaoe670xI2LWuFYAbsXI">重要提示：</div><div class="ace-line ace-line old-record-id-RuJIdaLBfo3wMpxJqCRu7rMCsfe">1. 根據所提供的資訊，MEXC可能會暫時凍結任何涉嫌被盜的資產，以確保資產安全。</div><div class="ace-line ace-line old-record-id-PWAAdFFB1ol7znxOO8iu4VXysMh">2. 為了使被盜資產保持凍結狀態，您必須在提交<a href="https://www.mexc.com/zh-TW/support/requests/report" rel="nofollow">【舉報異常資金】</a>工單後的48小時內提供請执法人员通過以下鏈接提交执法請求工單，收到执法請求後平台會盡快處理。</div><div class="ace-line ace-line old-record-id-PWAAdFFB1ol7znxOO8iu4VXysMh"> a. 司法協助工單申請鏈接：<a href="https://www.mexc.com/zh-CN/support/requests/legal" rel="nofollow">https://www.mexc.com/zh-CN/support/requests/legal</a> </div><div class="ace-line ace-line old-record-id-PWAAdFFB1ol7znxOO8iu4VXysMh">b. 如果警方需要更多時間來提交执法请求工單，在您提供有效的報警回执後，MEXC會酌情延長凍結期。</div><div class="ace-line ace-line old-record-id-W0kYdVMlnoOpXExjL5luFtdusD0"><br /></div><div class="ace-line ace-line old-record-id-Mc5hdYogtoG19BxOh73u71aHsQd">MEXC在收到有效執法請求工單後，將直接與執法人員對接處理被盜資金問題，盡可能解決您的案件。請注意，MEXC可能無法與您分享有關案件調查的詳細信息。您可以直接聯繫執法部門了解最新情況。</div></div><p><br /></p><p><br /></p><p>MEXC</p><p>2023年12月31日</p>
<p><br /></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">為了提升MEXCers的使用體驗，MEXC上線了【提交解除風控資料】功能。如您的MEXC帳號提示風控狀態，可透過【提交解除風控資料】自助上傳相關資料，以便更快速地解除帳號風控。</span></strong></p><p><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><br /></strong></p><h2 style="line-height:1.38;margin-top:18pt;margin-bottom:4pt"><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><span style="font-size:17pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">一、哪些情況可以自助提交解除風控資料</span></strong></h2><p><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><br /></strong></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">1.如您在帳戶使用過程中提示被風控。</span></strong></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">2.您的帳戶功能被限制使用。</span></strong></p><p><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><br /></strong></p><h2 style="line-height:1.38;margin-top:18pt;margin-bottom:4pt"><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><span style="font-size:17pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">二、如何填寫找回申請</span></strong></h2><p><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><br /></strong></p><p></p><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt"><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">1. 登入MEXC帳戶，進入【幫助中心】頁面。</span></strong></p><p><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><br /></strong></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><img src="https://lh7-us.googleusercontent.com/_Hu_etVXkLjIP4w-AzVN1nqUOXZzhyV1E0GZuoP1nCGGEivhyVz4oszNjzdBifBpdQNEUrjTpEDeTCO212qI5sA0IYQPHsDtWhQ_g191aD9goo-eOvQHnhhqqgijj1Ol8yEytVtVHl0efbHL8fcflt8" width="602" style="margin-left:0px;margin-top:0px" /></strong></p><p><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><br /></strong></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">2.點選【提交解除風控資料】，進入申請頁。</span></strong></p><p><strong style="font-weight:normal" id="docs-internal-guid-ca5d43cc-7fff-6c89-0c97-20b1dcdfcf9e"><br /><p style="line-height:1.38;text-align:center;margin-top:0pt;margin-bottom:0pt"><img src="https://lh7-us.googleusercontent.com/gSKG7WiCCPuJa0cxn6CDf8aFA9zakRYHfWchLcW89ELsIr1JHLUrmlQ3ucuhzycQDDYflDsaKU9972xe-3A4n-AsH0bP7UxodSNFZPf4A2mvKaLj5tA5dp_GNggFh9aOfiRVx9ur9wzcRIQCqNOrsx8" width="602" style="margin-left:0px;margin-top:0px" /></p><br /><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">3.點選【申請】，進入資料提交頁面。</span></p><br /><p style="line-height:1.38;text-align:center;margin-top:0pt;margin-bottom:0pt"><img src="https://lh7-us.googleusercontent.com/IUlzFaUBtzl9QFnmEFdQs_Maysgyzr_US_Z3OZ2jp0oZi7YXDr2L6SdAMd0EIwo0_V2L6hYaJMOVMNTeZB99835e5llluLqV7r7i6hutUPdsKdxm8Q6b-606lgSa8tinwKY7UBIX3e1A8R1zPVYl-lk" width="602" style="margin-left:0px;margin-top:0px" /></p><br /><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">4.依頁面提示要求進行資訊填寫及資料上傳。</span></p><br /><p style="line-height:1.38;text-align:center;margin-top:0pt;margin-bottom:0pt"><img src="https://lh7-us.googleusercontent.com/rC6HLhUYHavj42vOSk0J5waVrSNrVnWByO1-yKZzAUQCekbqS3KzJ8-NAc0KrSoGvT4upJ1qAHK5-s1viQg4uO78_PilQZtzF4gcn_y9F_y1t0DCusE_M3Pwwtn4C-Gr2hYc3PXvcp6SkJYT2DYC0zQ" width="602" style="margin-left:0px;margin-top:0px" /></p><br /><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">5.點選【提交紀錄】可以查看目前提交資料審核進度或歷史申請結果。</span></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> a.若申請審核通過，MEXC將會在申請狀態中進行相應的說明並進行郵件通知。</span></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> b.若申請審核不通過，MEXC將會在申請狀態中進行相應的說明並進行郵件通知，您可以透過郵件連結跳轉或</span><a href="https://www.mexc.co/zh-TW/support/apply-risk-control" style="text-decoration:none" rel="nofollow"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline">幫助中心</span></a><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">重新提交。</span></p><br /><p style="line-height:1.38;text-align:center;margin-top:0pt;margin-bottom:0pt"><img src="https://lh7-us.googleusercontent.com/J-fJ5g2a8qmCH0hl6sjwnKRkEhigH_gZaKEHVxUUp7SjOuCtlwbD_1n-twy78dKfXGpkpHFGrThoAFqo92N-FeX1ZjAmSsojztf9ni8WENWKbwZwVELOaUanK0irRhIB-QkkrfTrWTecRV8WkQW1D3E" width="602" style="margin-left:0px;margin-top:0px" /></p><br /><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">6.如審核結果為不通過，請您仔細閱讀不通過的原因並重新提交。</span></p><br /><p style="line-height:1.38;text-align:center;margin-top:0pt;margin-bottom:0pt"><img src="https://lh7-us.googleusercontent.com/9vuOgL-lVZ-c4q4WRRXtFxeYDGIufh6_DYdwEphHbs0Afm-CaljsEXbMIryKyue0pR-X_MuWT6cnlyGo4l0CSqYuzzqNVDZEb9sbBIzdWyTUBWZ9MWJW3R7B-0MKpvrPx6_m_yz_NrsMxOSmfWOnWUc" width="602" style="margin-left:0px;margin-top:0px" /></p><br /><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">注意事項：</span></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">1.提交資料後，人工審核預計會在1-3個工作天內完成審核，您的申請結果會收到郵件通知，請您在提交後留意查看郵箱。同時，您也可以透過提交記錄來查看審核結果。</span></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">2.特殊情況下，風控狀態可能會發生變化，請您以帳戶的實際風控狀態為準，如您有任何疑問，請隨時聯繫MEXC線上客服進行諮詢。</span></p><br /><br /></strong></p><p></p><p></p><p><br /></p><p><br /></p><p><br /></p><p><br /></p><p>MEXC</p><p>2023年11月1日</p>
<div><h3 class="heading-3 ace-line old-record-id-RQ4Qd0CAQoTqHdxnG5lu0d4ysYb"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您在輸入谷歌驗證碼時出現錯誤，我們建議您參考以下方法：</strong></h3><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-IZAGdiGbeowLGuxOt9Vuvq8EseJ"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">請確保手機時間和您所在時區的標准時間一致。</span></div></li><li class="ace-line ace-line old-record-id-CtaadUcnTou2clxUQW7usDfcsje"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">未成功綁定谷歌驗證器造成驗證碼錯誤，請檢查並確認您成功綁定了谷歌驗證器。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-FSGxdlK7aoAj6axi4GFuNcmasae"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您的谷歌驗證器上綁定了多個帳號的驗證碼，請確保輸入的是 MEXC 帳號郵箱對應的驗證碼。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-DkvAdvl20osYBvxWJ99uaNkVsre"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">每次驗證碼有效期為 30 秒，請務必在 30 秒內輸入並提交。</span></div></li><li class="ace-line ace-line old-record-id-ZI1MdeyHLoNQHZxFPrZufLRlsph"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">請確定安裝正確的【谷歌驗證器 App】，【iOS-Authenticator】，【安卓-身份驗證器】。</span></div></li></ul><div style="text-align:left" class="ace-line ace-line old-record-id-Crjgd3yLfoO3zRxgyJlu2gausub"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-Z1KpdEpwBogeuQxA2TjujWLFsxh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 如何設定標准時間</strong></span></h2><div class="ace-line ace-line old-record-id-HDxJdgaU1oSJItxslGkuqME1sfc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-K8bbdUvFTo8vQPxTBbcu6k4wsbf"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.1 iOS：</strong></h3><div class="ace-line ace-line old-record-id-OrBWdqAcoomcFHxoWwUuX9uXsB4"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Jlivd27XhoxDP8xKOLBuZtRjsOc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）手機需要接入網絡</span></div><div class="ace-line ace-line old-record-id-LWcxdR3vAo7SsYx0FqYuVA7Bsuc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）【設定】-【通用】-【日期與時間】-【確認時區是否正確】-【開啟自動設定】</span></div><div class="ace-line ace-line old-record-id-I2IZdHYd0ob5l6xv2reugwoAsEb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-XDpSdr1vIomJZbxtLwau37VrsWc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.2 <strong>Android：</strong></span></h3><div class="ace-line ace-line old-record-id-DBQFdZwDBorvj7xXVoUuiGL4sBo"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NjvLdAxINoT3DLxh2BkucB4hsBc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）打開 Google 身份驗證器，點選右上角【菜單】按鈕</span></div><div class="ace-line ace-line old-record-id-YasYdRCGwo89JdxsM8ru3SHhsRd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）點選【設定】，進入設定界面</span></div><div class="ace-line ace-line old-record-id-QggydkCkHovnEexUk4UuWWs1sQc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）點選【校正用來生成驗證碼的時間】</span></div><div class="ace-line ace-line old-record-id-N6yhdNH6oop80fxv50nuA7uesAh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）點選【立即同步】，稍等片刻即可</span></div><div class="ace-line ace-line old-record-id-GrpYd2AGkooqjuxSZnEuNyt9sKe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-NC9rdPzMfotnFbxKnKduxpxXsvc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250307175340723uPZs85afkX8DPN.png" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px;height:104px" /></div><div class="ace-line ace-line old-record-id-ZgDAdIklaoM7nVxngxFut8OUsdf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-ZSi9dvDreofbH1xcRb4udssesIf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 確認成功綁定谷歌驗證器</strong></span></h2><div class="ace-line ace-line old-record-id-Qq5TdwXK6oFIjGxuJ5IuOUyJsXc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KxYfdcVLno28Y3xQXiCutymhszf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在綁定谷歌驗證器的過程中，部分用戶使用谷歌驗證器掃碼添加密鑰後，未繼續完成【安全認證】的操作，因此未成功綁定谷歌驗證器，進而導致輸入的谷歌驗證碼顯示錯誤。</span></div><div class="ace-line ace-line old-record-id-MUGNde1MnohPdJxqShPueELJsff"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-LARUdIaljokH7yxYUtZuLsjesXc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250307175340863YtIxaKyL46SQDa.png" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px;height:565px" /></div><div class="ace-line ace-line old-record-id-Lfy1d2CvSopcfaxAhx6uc5sisrg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Ax9Fdv3EuoovCCxzOI1uWNCjsId"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您可以在【安全中心】頁面查看谷歌驗證器的綁定狀態。</span></div><div class="ace-line ace-line old-record-id-N1cydENMlo2nFoxY9kqu1VX2sSd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LoD8dVhkloOrhxx3DStuTWipscd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果頁面上顯示的是灰色的【未設置】，說明您未成功綁定谷歌驗證器，您需要點選右側【設置】按鈕按照步驟重新綁定谷歌驗證器。詳情請閱讀：<a href="https://www.mexc.com/zh-TW/learn/article/17827791509545">如何綁定谷歌驗證器</a></span></div><div class="ace-line ace-line old-record-id-Wwbcdn7buopM0ixPyXnu6wAFsRh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-TIN4dnO36o03WyxApFRuR612sGg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果頁面上顯示的是綠色的【已設置】，說明您已成功綁定谷歌驗證器。</span></div><div class="ace-line ace-line old-record-id-IzzrdkRkzoeATzxA21TuUebwsPd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-FOsFdSpbaoPSqVxLKZuu6Z2ssch"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250307175341541ILsKswHQpygJzQ.png" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px;height:345px" /></div><div class="ace-line ace-line old-record-id-Abs4dKqJXoaElqxKVPtu3rUesle"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-KBrkdmwAVojsgsxiWcbufYEKszd"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 在規定時間內輸入正確的驗證碼</strong></span></h2><div class="ace-line ace-line old-record-id-RzDwdt6jQoqI9Nx10pxueBMYsBc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-H6FKddKAzoGYCXxrmuiu0Tvjsad"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">用戶通常會使用谷歌驗證器綁定多個不同帳號的安全驗證資訊，因此您需要：</span></div><div class="ace-line ace-line old-record-id-FHgDdfEK9oaBdCx1mAhutabysjc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）在右側圓餅圖倒計時結束前輸入並確認驗證碼，每次驗證碼有效期為 30 秒。</span></div><div class="ace-line ace-line old-record-id-RiFidNSFaoCAIzxVVEGu3s16sJh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）正確輸入對應 MEXC 帳號的驗證碼。您可以利用備註區分不同帳號的驗證碼，幫助您避免輸入其他帳號驗證碼造成驗證失敗。</span></div><div class="ace-line ace-line old-record-id-CtOZd91j4o1daDxYjWsuqE0rsnW"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-PfAndn659oMij1xnce8uUxHCsAc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202503071753411087sFJjKUJakC6Mv.png" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:300px;height:620px" /></div><div class="ace-line ace-line old-record-id-GU95dacMTonQrsxoNymuMyMzs5d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LhOqdBhxtooKXsxkkvmueQz7sxc"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">註：</strong></div><div class="ace-line ace-line old-record-id-YA1ed6tRGohQuBxvtPouknrBsI4"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）綁定谷歌身份驗證器請參考 ：<a href="https://www.mexc.com/zh-TW/learn/article/17827791509545">如何設定谷歌驗證器</a></span></div><div class="ace-line ace-line old-record-id-T59jdJKF3oXs6UxQygouOGiss2h"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）如果以上五種情況均可排除，谷歌驗證碼依舊顯示無效，您可以使用已保存的密鑰在谷歌驗證器上重新綁定。</span></div><div class="ace-line ace-line old-record-id-BkVLdK7IEoH87Px4HSIuU6Rps9f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）如原谷歌身份驗證器丟失，請先申請<a href="https://www.mexc.com/zh-TW/learn/article/17827791511107">解綁谷歌身份驗證器</a>。</span></div><div class="ace-line ace-line old-record-id-ACbfdGGRRoeuw1xsd4yuidPgsVf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div></div><p><br /></p>
<div><h2 class="heading-2 ace-line old-record-id-U8bhdhXKsoqRAIxJ6LuurN5nsXb">一、綁定谷歌認證</h2><div class="ace-line ace-line old-record-id-IarBd2GSwoYQUkx4aCpu4ODBsT0">谷歌身份驗證器綁定：【谷歌身份驗證器】，即【Google Authenticator】，是谷歌推出的一款動態口令工具，您需要用手機掃描MEXC提供的條形碼或者輸入密鑰。添加完成後身份驗證器上每過30秒就會生成一個有效的6位的驗證碼，綁定成功後，每次登錄MEXC都需要輸入谷歌身份驗證器上顯示的6位驗證碼。</div><div class="ace-line ace-line old-record-id-IarBd2GSwoYQUkx4aCpu4ODBsT0">谷歌身份驗證器綁定教程：<a href="https://l7jipx1bfq.larksuite.com/docx/TEkldV3rJo4eHxx2Xo4uUzrGs8c" rel="nofollow">如何設置谷歌驗證器</a> </div><div class="ace-line ace-line old-record-id-HpbBdYkonozc2qxdPCSuL8SFs5S"><br /></div><div class="ace-line ace-line old-record-id-AVwsd3HdKoe5oTxp6I2utmJfsAe"><strong>如果您在綁定谷歌驗證時失敗，我們建議您參考以下方法：</strong></div><ol class="list-number1"><li class="ace-line ace-line old-record-id-QEWGdABgNoAEksx3X1XuTBHgscd"><div><span style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , 'noto sans' , sans-serif , 'apple color emoji' , 'segoe ui emoji' , 'segoe ui symbol' , 'noto color emoji'">手機時間需要和時區標準時間一致才能驗證成功</span></div></li><li class="ace-line ace-line old-record-id-QEWGdABgNoAEksx3X1XuTBHgscd"><div><span style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , 'noto sans' , sans-serif , 'apple color emoji' , 'segoe ui emoji' , 'segoe ui symbol' , 'noto color emoji'">部分手機需要綁定後重啟才能進行驗證</span></div></li><li class="ace-line ace-line old-record-id-QEWGdABgNoAEksx3X1XuTBHgscd"><div><span style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , 'noto sans' , sans-serif , 'apple color emoji' , 'segoe ui emoji' , 'segoe ui symbol' , 'noto color emoji'">在掃描二維碼前需要開啟攝像頭，並授權App使用攝像頭</span></div></li><li class="ace-line ace-line old-record-id-QEWGdABgNoAEksx3X1XuTBHgscd"><div><span style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , 'noto sans' , sans-serif , 'apple color emoji' , 'segoe ui emoji' , 'segoe ui symbol' , 'noto color emoji'">請正確輸入谷歌驗證碼，若連續輸入錯誤五次，將會鎖定谷歌驗證2小時，需2小時後再試</span></div></li><li class="ace-line ace-line old-record-id-QEWGdABgNoAEksx3X1XuTBHgscd"><div><span style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , 'noto sans' , sans-serif , 'apple color emoji' , 'segoe ui emoji' , 'segoe ui symbol' , 'noto color emoji'">每一次解綁之後再綁定得到的秘鑰及二維碼都不同，請務必保存最新的秘鑰</span><br /></div></li></ol><div class="ace-line ace-line old-record-id-EXMidz6J3oqdFtxm1g8uYFtNsbg"><br /></div><div class="ace-line ace-line old-record-id-MWvidcplToD4RYxKedjuIuGbsrf"><br /></div><h2 class="heading-2 ace-line old-record-id-EYDvdbk39oyQFMx0eefuTXlwstg"><strong>二、設置防釣魚碼</strong></h2><div class="ace-line ace-line old-record-id-PqpfdeyF9okDPBx0SM2uUYyssDe">防釣魚碼是用戶設置的一串字符，能夠幫助用戶識別仿冒MEXC的網站或者郵件。如果您設置了防釣魚碼，收到了來自MEXC的郵件卻沒有顯示，那麼可能收到的是釣魚郵件。</div><div class="ace-line ace-line old-record-id-ZvofdWKNno0r2cxtTHXuj2rasve">防釣魚碼設置教程：<a href="https://l7jipx1bfq.larksuite.com/docx/XWlAdY3WGoPjFKxeRSvuXxcXsKe" rel="nofollow">防釣魚碼設置</a> </div><div class="ace-line ace-line old-record-id-UhShdvI2noZNDaxK9OYu6gfQsXf"><br /></div><div class="ace-line ace-line old-record-id-TyvNd3m7eoa6fHxBWLjujqoosvd"><br /></div><div style="text-align:left" class="ace-line ace-line old-record-id-NM7AdMUfXowT1dxh8hNuWCwgsKf">MEXC</div><div style="text-align:left" class="ace-line ace-line old-record-id-LVuHd41kjobprGxAFiNuv2Z6sue">2023年6月13日</div></div>