<p style="margin-top:0px;margin-bottom:1em;color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb( 255 , 255 , 255 )"><strong style="font-weight:bolder">尊敬的用戶，</strong></p><p style="margin-top:0px;margin-bottom:1em;color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb( 255 , 255 , 255 )"> <br /></p><p style="margin-top:0px;margin-bottom:1em;color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb( 255 , 255 , 255 )"><strong style="font-weight:bolder">如果您未收到郵件，您可以嘗試以下操作：</strong></p><p style="margin-top:0px;margin-bottom:1em;color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb( 255 , 255 , 255 )"><br />一、請確保您註冊時填寫的的郵箱地址為正確的；</p><p style="margin-top:0px;margin-bottom:1em;color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb( 255 , 255 , 255 )"><br />二、請嘗試在您的垃圾郵件或其他文件夾中查找；</p><p style="margin-top:0px;margin-bottom:1em;color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb( 255 , 255 , 255 )"><br />三、檢查郵件客戶端是否收發正常；</p><p style="margin-top:0px;margin-bottom:1em;color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb( 255 , 255 , 255 )"><br />四、盡量選擇如Gmail、Outlook等主流郵箱；</p><p style="margin-top:0px;margin-bottom:1em;color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb( 255 , 255 , 255 )"><br />五、可能存在網絡延遲，建議您稍後再次檢查收件箱，驗證碼有效期在十五分鐘內 ；</p><p style="margin-top:0px;margin-bottom:1em;color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb( 255 , 255 , 255 )"><br />六、如果您依舊無法收到郵件，可能是被攔截，需要您手動將MEXC的郵件域名添加到白名單裡，然後再次嘗試獲取郵件，關於如何設置郵件地址白名單，您可以點擊《<a href="https://www.mexc.com/zh-TW/announcements/article/12974367898521" style="color:rgb( 31 , 115 , 183 );text-decoration:none;background-color:transparent;outline:none" rel="nofollow">郵件白名單添加教程</a> 》查看圖文教程。</p><p style="margin-top:0px;margin-bottom:1em;color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb( 255 , 255 , 255 );font-size:15px"><br /><strong>白名單裡需要添加的安全發件人（郵箱域名白名單）</strong></p><p style="margin-top:0px;margin-bottom:1em;color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb( 255 , 255 , 255 );font-size:15px"><span style="font-size:15px"> </span>domain（域名白名單）:</p><ul><li><div><div class="rich-text-paragraph" style="min-height:15px"><a href="mexc.link" rel="nofollow">mexc.link</a></div></div></li><li><div><div class="rich-text-paragraph" style="min-height:15px"><a class="link rich-text-anchor __anchor-intercept-flag__" href="http://mexc.sg/" rel="nofollow">mexc.sg</a></div></div></li><li><div><div class="rich-text-paragraph" style="min-height:15px"><a class="link rich-text-anchor __anchor-intercept-flag__" href="http://mexc.com/" rel="nofollow">mexc.com</a></div></div></li></ul><p>email address（郵箱白名單）:</p><ul><li><a href="mailto:mexc@notice.mexc.link" rel="nofollow">mexc@notice.mexc.link</a></li><li><a href="mexc@email.mexc.link" rel="nofollow">mexc@email.mexc.link</a></li><li><a href="mexc@info.mexc.link" rel="nofollow">mexc@info.mexc.link</a></li><li><a href="mexc_official@email.mexc.link" rel="nofollow">mexc_official@email.mexc.link</a></li><li><a href="do_not_reply@mailer.mexc.sg" rel="nofollow">do_not_reply@mailer.mexc.sg</a></li><li><a href="mailto:dontreply@notification.mexc.link" rel="nofollow">dontreply@notification.mexc.link</a></li></ul><p style="margin-top:0px;margin-bottom:1em;color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb( 255 , 255 , 255 )"><strong style="font-weight:bolder">注：設置白名單成功後，由於部分郵箱服務商需要一定生效時間，建議十分鐘後再嘗試後去郵箱驗證碼。</strong></p><p style="margin-top:0px;margin-bottom:1em;color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb( 255 , 255 , 255 )"> <br /></p><p style="margin-top:0px;margin-bottom:1em;color:rgb( 51 , 51 , 51 );font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb( 255 , 255 , 255 )">MEXC團隊</p>
<div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">加密貨幣充提未到帳通常由以下原因造成：區塊鏈網路確認延遲、充值標籤填寫錯誤、收款地址不正確、提現狀態未完成或平台處理延遲。</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">更多常見問題，歡迎您閱讀：</span></div><ul style="list-style-type:disc" start="1"><li><div><a href="https://www.mexc.com/announcements/article/360020367791"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值未到帳解決指南</span></a></div></li><li><div><a href="https://www.mexc.com/announcements/article/360020366031"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">常見提幣問題及解決辦法</span></a></div></li></ul></div>
<h2 style="line-height:1.38;margin-top:18pt;margin-bottom:4pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:17pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">什麼是充值了MEXC不支持的代幣？</span></strong></h2><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">MEXC僅對用戶【我的資產】頁面中所列出的幣種，和其所對應的區塊網絡的充值支持自動入賬。若您在無意中將不支持的幣種或使用了不支持的區塊網絡進行充值，MEXC將協助您手動取回資產，並收取一定費用。</span></strong></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">注：一些特定幣種/網絡可能不支持找回。</span></strong></p><h2 style="line-height:1.38;margin-top:18pt;margin-bottom:4pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:17pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">案例A：充值舊合約數字貨幣</span></strong></h2><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">MEXC會根據項目方運營方向，對幣種進行升級或者更換，且不再支持舊合約代幣充值。如：ZINU/GART等。若您充值了舊合約加密貨幣，您的充值將無法到賬。對於這種情況。請您充值前務必先確認發出方和到賬方對應幣種的合約地址一致。如有不確定情況，可以隨時聯繫MEXC在線客服諮詢代幣合約地址。</span></strong></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><br /></span></strong></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><img src="https://lh3.googleusercontent.com/a3Z7AQ9HuahH4mWxYnIfgb2BBIaCwCVBJOaGR0SFYe4sIhbsSs-JSCWn-EyUQovdGOJgxJXBuaLmvuWgH_WiCUsNwYOgo6wje1OTZ0AiI0BfcCqU6iNGuKvzJTYrGiTbvD5n8i24jEbLvMhNdYxZstg" width="602" style="margin-left:0px;margin-top:0px" /></strong></p><h2 style="line-height:1.38;margin-top:18pt;margin-bottom:4pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:17pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">案例B：使用不支持的區塊網絡進行充值</span></strong></h2><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">一些穩定幣會在多個區塊鍊網絡上面發行代幣，雖然MEXC已列出，但不代表支持所有的網絡進行充值。</span></strong></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">如：使用FTM網絡充值USDC，MEXC目前不支持USDC-FTM網絡，所以不會入賬。</span></strong></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">對於這種情況。請您充值前務必先確認發出方與到賬方的網絡一致。</span></strong></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><br /></span></strong></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><img src="https://lh3.googleusercontent.com/v6G4lS-SKCyy9IiAeaFFYJAcyeLHMokPksRzq1f7-9xGKuSvlbb6M77_EiZvVTSquS9V-gOaV1FD-NQco5AglAog2DyZ0z_whvkpvO3aTEqpJSF_IEta4Bybt6RW7yfcNWYTixAGZg6m8ibKHL-PoTA" width="602" style="margin-left:0px;margin-top:0px" /></strong></p><h2 style="line-height:1.38;margin-top:18pt;margin-bottom:4pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:17pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">我該如何做？</span></strong></h2><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">當發現錯誤充值後，您需要登錄接收該筆轉賬的MEXC賬號並點擊該鏈接提交申請：</span><a href="https://www.mexc.com/zh-TW/support/apply-error-recharge" style="text-decoration:none" rel="nofollow"><span style="font-size:11pt;font-family:'arial';color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline">錯誤充值找回申請</span></a></strong></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">或聯繫在線客服，說明您的情況，根據客服的指引提交以下資料，MEXC將盡最大努力幫助您找回資產。</span></strong></p><ul style="margin-top:0;margin-bottom:0"><li style="list-style-type:disc;font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:12pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">UID/註冊郵箱/註冊手機號</span></strong></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">充值幣種及數量</span></strong></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">該筆充值的哈希值/交易號</span></strong></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:0pt;margin-bottom:12pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">該筆充值來源的截圖</span></strong></p></li></ul><h2 style="line-height:1.38;margin-top:18pt;margin-bottom:4pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:17pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">所需材料補充說明</span></strong></h2><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">我們將為上述需要您提供的材料證明進行詳細說明，以幫助您精準地獲取材料信息。</span></strong></p><h4 style="line-height:1.38;margin-top:12pt;margin-bottom:2pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">UID/註冊郵箱/註冊手機號</span></strong></h4><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">UID可以在MEXC個人中心頁面查看</span></strong></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">在提幣轉出的平台，您可以復製完整的未填寫或填錯MEMO的交易哈希值（TXID）。</span></strong></p><h4 style="line-height:1.38;margin-top:12pt;margin-bottom:2pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">充值幣種及數量</span></strong></h4><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">您所充值的幣種名稱以及所充值的幣種數量</span></strong></p><h4 style="line-height:1.38;margin-top:12pt;margin-bottom:2pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">該筆充值的交易哈希（TxID）</span></strong></h4><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">在提幣轉出的平台，您可以復製完整的錯誤充值交易哈希值（TXID）。</span></strong></p><h4 style="line-height:1.38;margin-top:12pt;margin-bottom:2pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">該筆充值的來源截圖</span></strong></h4><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">請登錄您的提幣平台，搜索您的提幣歷史，找到相應的提幣記錄。請注意：截圖上需展示完整清晰的哈希值和地址、幣種及金額。</span></strong></p><h2 style="line-height:1.38;margin-top:18pt;margin-bottom:4pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:17pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">條款與規則</span></strong></h2><ul style="margin-top:0;margin-bottom:0"><li style="list-style-type:disc;font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:12pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">MEXC將竭盡全力幫您進行資產找回，但由於區塊鍊網絡的複雜性，MEXC無法確保在所有情況下都能恢復100%的資產。</span></strong></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">如果我們的資產找回團隊能夠為您成功找回不支持的幣種，將收取價值50 USDT的手續費。</span></strong></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">如果MEXC 無法進行資產找回，交易者存入不支持的幣種將導致永久損失。並且您可以聯繫在線客服申請退回支付的手續費。</span></strong></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:0pt;margin-bottom:12pt"><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><span style="font-size:11pt;font-family:'arial';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">通過接受資產找回條件與條款，您需要了解 預計代幣找回時間需要最多22個工作日。</span></strong></p></li></ul><p><strong style="font-weight:normal" id="docs-internal-guid-883913de-7fff-ff7e-f2cb-52de58e97add"><br /><br /></strong></p><p><br /></p><p>MEXC</p><p>2023年7月17日</p>